Front staff is not friendly and overall experience was bad. Even with appointment, waited a long…read moretime to be seen. When I got back, pushed back to lobby area because patient rooms were dirty. Wish there was other options available to do similar service.

I love the doctors but the wait to see one is intolerable. An appointment at 930 means you get into…read morean room at 10 or so, then am told the doctor will see you soon, and then you sit there for another 45 plus minutes, waiting. No one checks on you. Finally an hour or so past your actual appointment time, the doctor arrives for a 10 minute visit. This was not a one time occurrence. It happens every time and their excuse is they are short staffed, people called off. Another patient in the waiting room with an appointment at 910 was still waiting there at 950. Wonder when she got out of there! The waiting is the same at the Hagerstown office. Even though the doctors are great, I will be looking for another place for my eye care because Maryland Vision Institute cares more about squeezing in as many people in a day as they can, with no regard to the patient's time.

Their eyes glass and lenses are expensive and if you do not buy from there they will not be happy…read moreand most of all that they are rude. while I was checking my glass and decided to think about as it is pricey, The front desk lady went to the doctor and Dr asked if I will be getting an eye glass and I heard them talking but the lady at the front desk I figured out . To me they were talking behind my back that they knew that I m a not getting eye glass with them. I think it is not professional of them to gossip about patient. Will not come back.

I was searching for a new eye doctor for my family after a disappointing experience at a well-known…read morechain. After reading countless reviews on Google, I decided to try Peepers in Damascus, MD. Even though Damascus is farther than many other options, I don't mind traveling for great service--and I'm so glad I did because Peepers exceeded all expectations! First, let me highlight Antonio's exceptional customer service. When I called to figure out insurance details, I didn't have my insurance card or ID number on hand. Instead of rushing me off the phone, Antonio patiently worked to find my coverage through alternative methods. This level of effort and care is rare, especially over the phone, where many seem eager to hang up. Antonio also went above and beyond to accommodate my schedule, finding an appointment that worked perfectly. Now, let's talk about the experience at Peepers. How many of us dread going to the eye doctor, expecting upsells for unnecessary bifocals or feeling like just another nameless patient? Or being charged for retinal imaging without an explanation of the results? Or wandering aimlessly through a wall of frames, unsure of what fits, only to be upsold on every feature imaginable? If you've dealt with any of these frustrations, Peepers will change your perspective entirely. When I first arrived, I was a little skeptical. The storefront is modest and small--quite different from the flashy chain I used to visit. But the moment we walked in, my doubts disappeared. We were greeted immediately, and to my surprise, it was Dr. Shafi herself helping at the front desk. This spoke volumes about her hands-on approach and dedication. Dr. Shafi is an incredible blend of kindness, wit, and expertise. She took the time to explain every detail of our exams in a way that was easy to understand--something no other eye doctor has done for us. She even showed us the retinal images we paid for, explaining what we were looking at and why everything looked healthy. Her warmth made my usually reserved 11-year-old feel completely at ease, and our family's playful banter fit right in with her fun, approachable demeanor. Oh...and she's from NYC like us --- our accents are undeniable! When it came to frame selection, Antonio proved to be a "frame whisperer." My husband, a longtime glasses wearer, is pretty good at picking frames, but Antonio's guidance was on another level. The selection at Peepers may be smaller than what you'd find at larger chains, but it's high-quality and thoughtfully curated for a range of budgets. Despite it being near closing time, Antonio and Dr. Shafi helped us find frames that suited our faces perfectly, making the process enjoyable and pressure-free. In the end, my family and I found much more than an eye doctor--we found a place where we feel valued, educated, and genuinely cared for. If you're looking for a professional, personalized, and welcoming experience, Peepers in Damascus is where you need to be. Dr. Shafi and Antonio have set a new standard for eye care. Highly recommend! I know this review here in yelp is a stark contrast to others. And no, I am not crazy and I have extremely high standards. What I leaned is...the business has gone through a transition recently.

It's been years since I got my eyes checked. Meanwhile I've beat my glasses up so bad I have to get…read morenew ones - and need to anyways with my driver's license coming due. The last place I went to, years ago, nearer my home in Westminster, featured an aging German couple who started out lacking any sense of customer service, and degenerated into outright hostility when it came down to working with insurance. So, having no clue where to start ... I walked into an "optician" shop not too far from downtown Frederick - and they only did glasses, but said they'd made plenty of referrals and got back plenty of raves for the eye exam by Dr. John. Sure enough, Dr. John not only gave me the exam, he gave full explanation of everything he was doing, including checks for health issues not directly related to vision (did you know they can spot early indications of diabetes, MS, kidney issues, and more from an eye exam??). Dr. John also answered lots of questions and worked through various scenarios on how I'd actually use the glasses (e.g. computer screen, skiing, whatever), to come up with a good solution. Plus it's no fuss - the exam fee includes all my follow up visits while I'm trying out some contacts. Recommended.

Would give them more stars if I could. I went to this establishment near the end of their day with…read morea eye problem and they couldn't have been nicer. Highly recommend. They resolved my problem quickly and their prices are surprisingly reasonable.

Dr allagier is awesome! He's super nice, clear and transparent. The optometrist is ok but give them…read morea try and check them out

HORRIBLE EXPERIENCE with HORRIBLE CUSTOMER SATISFACTION! I purchased glasses there and I can not…read moreuse them. Their measuring skills need adjusting. Office manager argued with me claiming the prescription must not be right, which is not the case because I used the same prescription a month earlier at Peepers and those glasses are prefect. Walkersville Eyecare did not stand behind their work and refused a refund for the lenses that don't work. Save your time and money and go elsewhere for glasses, especially for progressive lenses as they struggle with determining focal points.

I have had several eye specialists over the years and I have never been treated so well before…read morecoming here. The staff were welcoming and the Benshir's were professional and very insightful. I was very impressed with the level of care and the depth of knowledge and experience available. One of my children has struggled with different vision challenges growing up and because of the environment and personal attention to each patient, I bring my entire family here because of the confidence I have in them. I prefer to support a local business anytime and this practice is well deserving!

Dr. Marsha Benshir was highly recommended by my Neurologist and Concussion therapist. She is a…read moreNeuro Optometrist and very well known and respected. However, her administrative assistant is very RUDE and NASTY!! I could not find the address using WAZE & Google MAPS. She rudely asked where was I and then said " that is no where near us, we are in New Market, MD". I was near them and followed the directions, but clearly still lost!! The administrative assistant then said on 9/25/19, "IF YOU CAN'T FIND US, WE CAN'T HELP YOU". I said that is rude!! Professionalism, customer service is extremely important when you have a business. You never know what someone is going through or what they went through to get to their appointments. This was unacceptable and it is unfortunate I will never meet Dr. Benshir, but will send her a nice letter informing her about the lack of professionalism, patience and rudeness of her staff. If the phone service is not welcoming, who knows what I would of gotten if I would of found the location. I never Yelp before, but this made me angry!!

I have been a patient of Dr. Ahmed for the past 15 years, and throughout that time he has…read moreconsistently provided exceptional care. From accurate diagnoses to effective treatment plans, his expertise and dedication have been outstanding. It is no surprise that he is recognized year after year as one of the top neurologists in the metropolitan area. What truly distinguishes Dr. Ahmed is his genuine commitment to his patients. He goes above and beyond to ensure they receive the highest quality care, often providing medication samples so patients can begin treatment before filling a prescription. He takes the time to make sure patients have the appropriate medications and quantities, and he is remarkably accessible, even near the end of the workday, when many physicians would have already wrapped up their schedules. Dr. Ahmed's knowledge of neurological disorders is exceptional, and his compassion, professionalism, and patient-centered approach are second to none. After 15 years under his care, I can say without hesitation that he is one of the finest physicians I have ever encountered. I highly recommend Dr. Ahmed to anyone seeking outstanding neurological care.

It took me a LONG time to find a new neurologist after frustration about trying to schedule a much…read moreover due appointment with my former Dr. That I loved...the rest of my experiences, not so much. His office and wait were a nightmare. I was used to a 2 to 3 hour office visit. I never expected a Dr. Office to run that efficiently, that quickly, AND address all of the issues currently and coming up in the future and managed to do everything from checkin to leaving practice in under an HOUR!. This is also the first Doctor to inquire about my headaches. He said, "I can fix that!" and he did! I haven't had more than 7 headaches in over 8 months! I used to get 3 to 8 a day. (I never brought them up because I assumed that was "normal" since I had nothing to compare it to. The disorder I have is like that... it's very strange and VERY HARD to manage ) I have called and spoken to the staff up front. They remembered me, and I remembered their voices from over the phone. I know it was actually office because they commented on my glasses when I asked if their's were fixed yet. Nice, clean, and friendly staff in addition to an amazing doctor, Dr. Siddiqui. He knows what my condition is (without having to Google it first) and understands and truly cares about trying to help my quality of life. I highly recommend him for anyone with issues that require the doctor to listen to your needs and want to help you achieve your goals. So disorders there isn't much you can do, so to find one to actually "Fix" something is a true miracle. I did happen to take to take a photo from out front. I parked my car and looked out the window, and saw something very unintentionally hysterical. That alone helped what would have been a very hard day indeed. The picture is from the parking spot in front of the stairs to the building. It is not of the business, but it did make me laugh. Everything in life is all about "Perspectives". Perspectives, life is all about Perspectives. Look closely and crop to find the reason this turned bad news into hysterical news...

Had just shared with family/friends about what a pleasant, confident experience my appointment here…read morewas . . . . From initial call to ofc staff, to Dr Gill's comprehensive exam, & staff check-out, I felt everyone was most professional & accommodating. Thank You !

Staff is friendly informative and accommodating. COVID measures in place allowing customers to…read morepickup items such as contact lenses and glasses inside the vestibule rather than from the staff. Enjoy seeing Dr Gill every year. Her professionalism and manner are unparalleled.

Christian was absolutely wonderful from start to finish! He made both my eye exam and selecting my…read moreglasses seamless and enjoyable. A special thanks to Javid as well for being so helpful and sorting out all the insurance details. Fantastic team!

My experience was absolutely convenient and customer service was great! I found it really dope that…read moreeverything was done virtually. The doctor has virtual access to the machines so it was as if the doctor was there. I was able to find 2 nice pair of glasses and was out within an hour or so.