Front staff is not friendly and overall experience was bad. Even with appointment, waited a long…read moretime to be seen. When I got back, pushed back to lobby area because patient rooms were dirty. Wish there was other options available to do similar service.

I love the doctors but the wait to see one is intolerable. An appointment at 930 means you get into…read morean room at 10 or so, then am told the doctor will see you soon, and then you sit there for another 45 plus minutes, waiting. No one checks on you. Finally an hour or so past your actual appointment time, the doctor arrives for a 10 minute visit. This was not a one time occurrence. It happens every time and their excuse is they are short staffed, people called off. Another patient in the waiting room with an appointment at 910 was still waiting there at 950. Wonder when she got out of there! The waiting is the same at the Hagerstown office. Even though the doctors are great, I will be looking for another place for my eye care because Maryland Vision Institute cares more about squeezing in as many people in a day as they can, with no regard to the patient's time.

I want to say how wonderful Dr. Padmini Nathan's office truly is! I love it because, it reminds me…read moreof my former Optometrist's office, Dr. Howard McFarland where I was a patient for at least 13 years (McFarland Optometry in Greensboro, NC). This office is nice and quiet and truly a "hidden gem." I recently to went Dr. Padmini Nathan's office because, I scratched my cornea and I was unable to get an appointment for an emergency examination anywhere else. Of the three offices that I contacted this one was the only one that offered me an opening to come in. Although, I had to wait until the following day it was worth it. In the interim I went to the ER, and followed up with their office the next day. My appointment was scheduled with Dr. Sydney Cooper, and I want to say, "she's amazing!" She made me feel at ease and she took my situation very seriously. She was very thorough in her examination, and with that said, she is going to follow up with my Primary Care Physician to ensure that I have lab work completed to rule out any underlying health issues that may be affecting my eye. I was so impressed because, this is the kind of continuity of care and communication amongst a patient's team of health professionals that is so needed and important. I was so thankful and grateful that they were able to schedule me for an appointment, and I knew that I was in good hands. I was happy that she was willing to take those extra steps to ensure my overall health. The entire staff and team were friendly and helpful from my initial call to the moment I arrived, and throughout my visit! I want to personally thank Dr. Cooper, Dawn, and Heidi and the entire team for making my visit so pleasant! You've just gained a new patient! Peace & Blessings!

As a healthcare provider, I would like to let the readers of this review to know that this is about…read moreas good as it gets for eye doctors/practices. Top notch: very efficient staff, friendly, helpful, and the facility was invising and spotless, easy parking. The technician who performed the pre-exam testing was great! The technician who fitted me and helped me select my glasses was patient and very informed! good selection of frames, too. Dr Nathan was VERY comprehensive in her exam and unrushed. Very glad I switched to this practice.

It's been years since I got my eyes checked. Meanwhile I've beat my glasses up so bad I have to get…read morenew ones - and need to anyways with my driver's license coming due. The last place I went to, years ago, nearer my home in Westminster, featured an aging German couple who started out lacking any sense of customer service, and degenerated into outright hostility when it came down to working with insurance. So, having no clue where to start ... I walked into an "optician" shop not too far from downtown Frederick - and they only did glasses, but said they'd made plenty of referrals and got back plenty of raves for the eye exam by Dr. John. Sure enough, Dr. John not only gave me the exam, he gave full explanation of everything he was doing, including checks for health issues not directly related to vision (did you know they can spot early indications of diabetes, MS, kidney issues, and more from an eye exam??). Dr. John also answered lots of questions and worked through various scenarios on how I'd actually use the glasses (e.g. computer screen, skiing, whatever), to come up with a good solution. Plus it's no fuss - the exam fee includes all my follow up visits while I'm trying out some contacts. Recommended.

Would give them more stars if I could. I went to this establishment near the end of their day with…read morea eye problem and they couldn't have been nicer. Highly recommend. They resolved my problem quickly and their prices are surprisingly reasonable.

Today I visited Peepers for the first time. I was incredibly happy with every aspect of my…read moreappointment. From my first phone call to selecting new glasses, the customer service, care, and attention to detail was perfect. I wasn't pressured into buying new glasses or buying a year's worth of the most expensive contacts, which is a refreshing change from some other multi-location eye-care places. The exam itself was also very good and thorough. I'll happily be going back year after year to a place like this.

Nothing but good things to say about this office. Everyone, and I mean everyone, is very nice and…read morefriendly. They were able to get us in on short notice and were able to give us later appointments for when we got off work. From the front desk staff to the actual doctor, everyone was a pleasure to be around. We will definitely be coming back here from now on!

Their eyes glass and lenses are expensive and if you do not buy from there they will not be happy…read moreand most of all that they are rude. while I was checking my glass and decided to think about as it is pricey, The front desk lady went to the doctor and Dr asked if I will be getting an eye glass and I heard them talking but the lady at the front desk I figured out . To me they were talking behind my back that they knew that I m a not getting eye glass with them. I think it is not professional of them to gossip about patient. Will not come back.

I was searching for a new eye doctor for my family after a disappointing experience at a well-known…read morechain. After reading countless reviews on Google, I decided to try Peepers in Damascus, MD. Even though Damascus is farther than many other options, I don't mind traveling for great service--and I'm so glad I did because Peepers exceeded all expectations! First, let me highlight Antonio's exceptional customer service. When I called to figure out insurance details, I didn't have my insurance card or ID number on hand. Instead of rushing me off the phone, Antonio patiently worked to find my coverage through alternative methods. This level of effort and care is rare, especially over the phone, where many seem eager to hang up. Antonio also went above and beyond to accommodate my schedule, finding an appointment that worked perfectly. Now, let's talk about the experience at Peepers. How many of us dread going to the eye doctor, expecting upsells for unnecessary bifocals or feeling like just another nameless patient? Or being charged for retinal imaging without an explanation of the results? Or wandering aimlessly through a wall of frames, unsure of what fits, only to be upsold on every feature imaginable? If you've dealt with any of these frustrations, Peepers will change your perspective entirely. When I first arrived, I was a little skeptical. The storefront is modest and small--quite different from the flashy chain I used to visit. But the moment we walked in, my doubts disappeared. We were greeted immediately, and to my surprise, it was Dr. Shafi herself helping at the front desk. This spoke volumes about her hands-on approach and dedication. Dr. Shafi is an incredible blend of kindness, wit, and expertise. She took the time to explain every detail of our exams in a way that was easy to understand--something no other eye doctor has done for us. She even showed us the retinal images we paid for, explaining what we were looking at and why everything looked healthy. Her warmth made my usually reserved 11-year-old feel completely at ease, and our family's playful banter fit right in with her fun, approachable demeanor. Oh...and she's from NYC like us --- our accents are undeniable! When it came to frame selection, Antonio proved to be a "frame whisperer." My husband, a longtime glasses wearer, is pretty good at picking frames, but Antonio's guidance was on another level. The selection at Peepers may be smaller than what you'd find at larger chains, but it's high-quality and thoughtfully curated for a range of budgets. Despite it being near closing time, Antonio and Dr. Shafi helped us find frames that suited our faces perfectly, making the process enjoyable and pressure-free. In the end, my family and I found much more than an eye doctor--we found a place where we feel valued, educated, and genuinely cared for. If you're looking for a professional, personalized, and welcoming experience, Peepers in Damascus is where you need to be. Dr. Shafi and Antonio have set a new standard for eye care. Highly recommend! I know this review here in yelp is a stark contrast to others. And no, I am not crazy and I have extremely high standards. What I leaned is...the business has gone through a transition recently.

Dr. Schwartz and his team are outstanding! They went above and beyond to fine-tune my prescription…read moreuntil I was completely satisfied. Communication was always prompt, whether by text or phone, and scheduling appointments was incredibly easy. The office is modern, welcoming, and makes every visit a pleasant experience. What impressed me most was the professionalism, genuine care, and attention to detail. The level of service far exceeds anything I've experienced at other optometry offices in the area. I couldn't be happier with my experience and look forward to being a patient for many years to come. Highly recommended!

Dr Boaz is very professional, but the office has a family feel to it. I just received my new…read morecontacts and very happy with the results. Great atmosphere, great results.

Had just shared with family/friends about what a pleasant, confident experience my appointment here…read morewas . . . . From initial call to ofc staff, to Dr Gill's comprehensive exam, & staff check-out, I felt everyone was most professional & accommodating. Thank You !

Staff is friendly informative and accommodating. COVID measures in place allowing customers to…read morepickup items such as contact lenses and glasses inside the vestibule rather than from the staff. Enjoy seeing Dr Gill every year. Her professionalism and manner are unparalleled.

I have had several eye specialists over the years and I have never been treated so well before…read morecoming here. The staff were welcoming and the Benshir's were professional and very insightful. I was very impressed with the level of care and the depth of knowledge and experience available. One of my children has struggled with different vision challenges growing up and because of the environment and personal attention to each patient, I bring my entire family here because of the confidence I have in them. I prefer to support a local business anytime and this practice is well deserving!

Dr. Marsha Benshir was highly recommended by my Neurologist and Concussion therapist. She is a…read moreNeuro Optometrist and very well known and respected. However, her administrative assistant is very RUDE and NASTY!! I could not find the address using WAZE & Google MAPS. She rudely asked where was I and then said " that is no where near us, we are in New Market, MD". I was near them and followed the directions, but clearly still lost!! The administrative assistant then said on 9/25/19, "IF YOU CAN'T FIND US, WE CAN'T HELP YOU". I said that is rude!! Professionalism, customer service is extremely important when you have a business. You never know what someone is going through or what they went through to get to their appointments. This was unacceptable and it is unfortunate I will never meet Dr. Benshir, but will send her a nice letter informing her about the lack of professionalism, patience and rudeness of her staff. If the phone service is not welcoming, who knows what I would of gotten if I would of found the location. I never Yelp before, but this made me angry!!