1-Star - Extremely Disappointed with Customer Service and Outdated Policies…read more I'm basing this review solely on customer service. Today, I had an unavoidable situation--my kids' babysitter had to cancel last minute. I immediately called Gentle Dental first thing in the morning to reschedule. Their response? "We can reschedule, but there's a $50 fee." Seriously? What is this--1985? I'm already paying premium prices for care, and now I'm hit with a penalty for a genuine emergency? No flexibility, no understanding, no effort to retain a loyal customer. My family has brought them plenty of business, and this is how we're treated? When did customer retention stop being a priority? When did we normalize this kind of price gouging and corporate coldness? Shame on any business that thinks this is acceptable--especially in healthcare. Rescheduling still brings them business, just not my business after today! Gentle Dental, you've lost a loyal customer. I refuse to be treated like this! FYI! My appointment was for 4pm... I called at 9:30.. that's plenty of time to fill the void!

Over the past decade, I have been to several dental facilities either because of retirements or…read morewhat I view as upselling. After Guberman's retirement and not liking his replacement, I went to two who offered special introductory rates, but one prescribed expensive gum work (Aspen) and the other (Family Dentist) a couple expensive crowns then from recommendations I went to Hoffman (he saw neither) and I was satisfied for about 5 years until he retired and upsell resumed with his replacement. I then went to research a couple who were rated as best in the newspaper surveys. Both required an introductory package (Spoonwood $375-with a 3% senior discount and Perry $497-no discount and said they might reject xrays from other dentists). Then I saw Gentle Dental with an intro package of $79 but approached with trepidation foreseeing upselling. But none. And I liked the office staff better than all previous noted. The technician who did the xrays was nice and the most thorough xrays I have ever had. The hygienist was especially cordial and thorough as was the dentist who found my mouth in especially good shape. There you have it. I avoided upselling, found great people, and had a thorough introductory package which supports a senior, fixed income, no insurance budget.

I rarely leave negative reviews, but I feel strongly enough about this experience that I think…read moreother patients should be aware. The staff was friendly, but what I expected to be a consultation felt more like a push toward having a root canal than a discussion of all available options. After the appointment, I decided to get a second opinion before proceeding with treatment. Two different dental offices requested my 3D CT scan from this office so they could properly evaluate my situation. Both offices told me they never received it. I paid for that scan, and I was trying to make an informed decision about a significant dental procedure. Instead, I found myself unable to get other specialists the information they needed to fully evaluate my case. Whether intentional or not, the result was the same: it made getting a second opinion far more difficult than it should have been. My advice to anyone considering treatment here: if they take imaging, ask for a copy before you leave the office. Do not assume it will be sent later if you decide to seek another opinion. Patients deserve access to their own diagnostic information and the ability to explore treatment options without obstacles. Unfortunately, that was not my experience.

Dr. Mirucki and his team are amazing. I had a very painful wisdom tooth and they got me right in on…read morea Friday for an evaluation. Over the weekend it was so excruciating I called and they were able to get me pain meds immediately to get me through the weekend. Monday morning I had a root canal and they were so efficient and SO personable. 1000/10 recommend Dr. Chris and his team!!

I have been a patient of Dr. Everett at Elite Endodontics Of NH for a few years. I have had a…read morecouple of Root Canal's done. Everyone from the receptionist to the doctors are so friendly and down to earth. The staff is knowledgeable, professional and caring. The office is clean and professional looking. The exam rooms are state of the art and comfortable. I would highly recommend this practice to anyone.

I discovered that I needed a root canal just as I was packing for an international trip. Dr. Katz…read morewas recommended by my dentist (Dr. Mark Assadorian). He was able to see me quickly for a diagnosis and the surgery on the same day. His entire approach is personal and profession, the perfect blend to gain the hurting patient's confidence. A friend, who is a retired Endodontists saw the Xray of the repaired roots and called it "beautiful." Now 36 hours later my tooth feels perfect and I'm ready to travel. Dr. Katz called me the evening after the surgery to see how I was feeling. This is a first for me. Highly recommended. No one should ever fear having a root canal in this practice. Painless.

Dr Sean and his staff are simply amazing, friendly, professional they take the time to explain any…read moreprocedures allow you to ask questions and treat you like a friend. My son and I look forward to our visits and the time they take with us. Even in emergency's Sean is calm, cool collected and knows just how to support his patients!! The best dentist i have ever had

I've been going to Dr. Sean Drower for several years now. For the first year and a half or so, I…read morewas very pleased with my experience. Dr. Drower is gentle and friendly and his staff is (was) pleasant as well. Suddenly, I noticed that there was / is a huge turnover rate among his staff (red flag) and there is always someone I have never seen before who looks at my teeth. The major reason I'm giving Dr. Drower a one star review is because for the past year and a half or two I literally have not seen Dr. Drower in person. I get my teeth cleaned three times a year. Dr. Drower does not work on Fridays, and for the past 1 1/2 to 2 years, the staff schedules me on Dr. Drower's day off. Also, there was one time that Dr. Drower was in the office working when I had my dental appointment. My dental hygienist was concerned about what she found on my x-ray but Dr. Drower refused to take a look at my x-ray, even though it showed a possible cavity; in my opinion this borders on malpractice. Sadly, I cannot recommend Dr. Drower to anyone. His practice has gone downhill since I first started going. I'm looking for another dentist, hopefully one who will actually look at my x-rays and will provide dental care for my teeth.

Excellent customer service. I have been to the Putnam and Worcester locations. Both teams have…read morealways been kind, empathetic, and professional. Upfront about expectations and pricing. I trust and recommend!!!

My one and only root canal was done here. Root canal failed immediately, and now need to pull it…read morethen implant a fake one. Altogether, $4,000 cash out of my pocket once I get the repair done...should have just lived with the mild pain.

Have been a patient of Dental Health Works for more than 20 years. Staff have always been very…read more professional and courteous. I have experienced almost every procedure they offer and have been very pleased with the results. Without reservation, I highly recommend them.

I have been a patient for 6 years. I objected to frequent x-rays supported by advice of a…read moreneurologist and primary physician. Plus they are expensive and have never noted concern. I was told I could no longer use this office without general x-rays. No problem with the dentist, he was competent but recently retired. Experience with the hygienist only fair. From our chats, I disclosed information totally irrelevant to my dental history including noting my religious perspective which was then listed in clinical notes. Very difficult to get directly through to the front desk.

I was very happy with Dr. Wardius and the work went without a problem. I was told what my final…read morepayment would be and received estimate from insurance. Very much like others(Whom have commented) the office staff leaves MUCH to be desired. I paid my bill in full for the amount i expected and had been told. That was my last visit in Sept. In February i received a email saying i owed 470.00 for a CT scan. I paid in full what i was told to pay in Sept. I contacted the office and asked why the first i was hearing about this was 5 months later and the response was i owe the money. I told them i paid in full I paid 5500+ on my final visit. Today i received a call from a collection agency saying i had been delinquent since Sept. and payment was due in full. I pay my bills, excellent credit score and to be sent to a collection agency and effect my credit over there shooty billing is a place i would stay far away from. I also will be in touch with my referring dentist. I hope they enjoy the $470.00 dollars as i am hopeful this will help others not get caught in what seems to be a common sneaky pratice.

I chose to bring my daughter to this practice on the recommendation of our Orthodontist for a…read moresurgical procedure as part of the work with her braces. Her recovery has been good, with no complications to speak of (only two weeks in at time of writing this). So the services provided by Dr. Wardius appear to have met expectations. Unfortunately, the office experience left something to be desired. While a comfortable and soothing ambiance make for nice experience, day of, I was disappointed with poor communication with the office staff around the costs involved. After completing our consult visit and scheduling the surgery I asked for a cost estimate and was presented with expected costs, based on expected insurance coverages. Two weeks later these were updated based on an uncovered service performed at the consult (a CT scan), and I was provided what I understood to be final numbers (assuming that nothing would change during the procedure that would require additional services or coverage-wise from insurance). On the day of the procedure, everything proceeds as expected. No additional services needed or performed and payment requested matches the estimate I had been provided. Two weeks later I am now being charged for a service (the CT scan) that was supposed to have already been accounted for, as I was told that it had been, two weeks prior to the procedure. But they are telling me that I mis-read the email when they said "The balance was added to the patient account." If so, that estimate should reflect that amount. When a customer is quoted a price for promised services to be rendered, and those exact services are what is completed, then that price shouldn't change after the fact. Trying to discuss this with the office manager was the final straw as she was more interested in expediting the call, crossing it off her to-do list and getting off the phone than to honestly hear the concern and frustration that a client had with their experience. This "problem customer" as I am sure to be referenced as behind their closed doors, could have been a learning experience for the team so that they could better understand how to service their customer's needs. Instead it was so much more transactional and disappointing. I will be sure to pass this experience back to the original referring office and to find another practice for my son when he is due up in the coming years.

Before putting crowns on my two teeth (#18-19), my general dentist suggested that I ask an…read moreEndodontist to check if those teeth need root canal treatment. I found Dr. Goldberg, and made a consultation appointment with him. He took X-rays, examined my teeth, and said one of your tooth definitely needs root canal but the other one does not for now. Then he thoroughly explained what was going on with the tooth nerves inside my gum, why the tooth needed root canal and how the root canal could save my tooth. Dr. Goldberg's explanations were very convincing. Although very much scared of root canal procedure, I decided to go for it. The root canal treatment was completed in 2 sessions each 1.5 hours long (total of 3 hours). I found Dr, Goldberg kind, nice, considerate, caring, experienced and professional in his job. He never was in a rush. He always had time for my questions, and patiently addressed all my concerns and questions. He gave me his email address, his cellphone number and work number, and said feel free to call any time if you have any questions or concerns. During the root canal procedure, he checked on me several times to be sure that I was comfortable and was feeling no pain. Sometimes he made funny conversations to distract my thoughts from things were going on inside my mouth. After Dr. Goldberg got the root canal treatment done, I was so happy and satisfied that I hugged him. :) Two days later, he called me to follow up. What else could I want from a doctor? I hope you all have healthy teeth, but if you need root canal consultation or treatment, I highly recommend Dr. Goldberg!

He is a super dentist. I have slept down during his…read moretreatment. Amazing!! この先生は、すごい！！ 信じられないすご腕ドクター。 全く痛みを感じないどころか、気持ちがよくって寝ちゃう。

Pompas and vague. Ive never seen health "professionals " act so uppity and smug.what a giant waste…read moreof time.the least they could have done was been honest and said they dont want me as a patient. Would have been laughable if it wasnt so emba​rasing...I'm appalled.Most I direct conversation I've ever had in my life.if you go there remember to lift your pinky