Hands down the sloppiest, most disorganized company i've ever worked with. I have been without AC for almost a month now. We have had least 8 separate service calls, new technician almost every time who has no idea what is going on. Every time I call the office they are clueless without notes and not helpful. After maybe 6 visits, they send the "Service Operations Manager" who figures out the issue, orders a part. It sits in the warehouse for a week. When I call the office for an update for the 20th time, they tell me oops they forgot and send another guy out to install it. He comes out the next day to install it and what do you know oops again, that was the wrong board (after installation) and the "Service Operations Manager" is no longer with the company (this is all within about a week). Mind you, these guys have already charged me 360 bucks on the first visit for only changing the filters and assuring me this is the problem. Time for a second opinion and honestly need to have the whole system inspected because this company did the original install I am not sure if my house is going to randomly blow up due to their incompetence. BUYER BEWARE Update: Had a new company come out (shout out to Diversified Heating & Cooling) who figured it out within an hour the next day after posting the review. Turns out this company pinched a wire when they did the installation. Took them 8 visits and they were fully prepared to replace both control boards on the condenser and all along it was a pinched communication wire under the air handler. Morons! read more

Perfect, caring service. Buy the Green Shield package! Jax did a fast, economical repair read more

It was time for my annual HVAC checkup, so Central Oregon Heating & Cooling sent out Buddy C. to do the honors. Buddy was extremely thorough and even showed me a few issues that, while not major problems, were things to keep an eye on. Very professional manner - his knowledge was vast. I shall use them again! read more

Central Oregon Heating, Cooling, Plumbing & Electrical - Heating & Air Conditioning/HVAC Near Me - Bend, Oregon

Terrible. Liars. Charged $120 to tell us we needed a $2k fan replacement. Called someone else, they adjusted the fan and flipped the breaker - system is working perfect. This place has a terrible reputation for high replacement charges and convincing you the entire system needs a costly replacement. Only found that out after we called. Complete waste of time and money on absolute liars. read more

Had and underground pipe break that the office said they could locate. Nice guy came out and pretty much immediately said he couldn't. Charged me $119 for nothing. Found the leak myself, dug the hole, called them back. Sent a picture. The same guy called and said it will cost me $300+ for him to come out and fix. Did it myself for $8 worth of parts I didn't already have. Already had glue and pipe. IMO I shouldn't have been charged at all since I was told they could do a job they couldn't in the first place. I hate trying to hire anybody to do anything these days for this reason. read more

Every contact was professional, handled promptly and problems solved quickly, efficiently. We originally called because our Daikon heat exchanger died. Quoted quickly, replaced on time as agreed and on budget. Next our 30-yr old water heater...again professional quote simple, straightforward. When they showed up - Kion and his smart trainee - knew exactly what to do, great teamwork and leadership. And Kion came back two hours later to help us unclog our faucet filters - most excellent! THANK YOU - first and only choice for whatever they decide to do. These guys have it channeled for sure. Special shoutout to Kion - you're the best! read more

My AC system stopped working this past Monday evening. I connected with CO Heating, Cooling and Plumbing on Tuesday morning. The dispatch added me to afternoon service schedule, same day. Trevor, the technician called in advance, showed up on time and addressed the issue quickly. Thank you so much for the superb service. Service breeds loyalty- these guys get it! read more

A problem with my heat pump caused the contacts to fail. Central, Oregon Heating plumbing, electrical came out the same day, identified the problem, and fixed the problem. The technician, Chris, was knowledgeable, helpful, friendly, PLEASANT, and courteous. It was a downpour and a lightning storm, but He took the time to show me what the problem was and how he was going to make the repair. He also gave me advice on how to avoid the problem in the future. Thus saving me money and time. read more

5 stars for the technician. 2 stars for the ridiculous bill for changing a fuse! Over the top hourly rate!

Clay did a great job servicing our mini split heating and cooling unit! Punctual, friendly and good value!

Great service on New Year's Eve! Clay was the technician who came when my furnace stopped working. Clay was prompt , knowledgeable, efficient and friendly! neede a new part & payment easy with credit card. read more

I have been using Central Oregon Heating and cooling for several years. They have always done and great job. One of the things I love about them the most is they always show up when they say they will in a very reasonable timeframe. Most recently their technician Leon came out to work on our home and shop HVAC systems. On top of doing a Steller and professional job I have to say he was one of the nicest guys I have ever met. We had some minor issues with both systems and he was able to resolve them quickly and efficiently. I will continue to use these guys as long as I live in the area. read more

Leon Joseph was our technician. We live in California and have a second home in Oregon. We had a furnace replaced and a new air-conditioning up about six months ago. An initial walk-through I believe was performed with the property manager. When my wife and I came in we were unfamiliar with the system. I called Central Oregon heating and they sent a wonderful job going through the thermostat with us and other basics. Leon did not rush through the appointment, but rather took his time and went through the thermostat settings with us and also showed us some of the features of the furnace. We were also introduced to a maintenance program, which may be a real value in view of the fact that we are absentee owners coming up to the house in late spring summer and early fall for a few visits. Totally satisfied with the attention to detail with the installation and the follow up is a true value. read more

these folks replaced two Heat Pump systems at our home and did a great job. they work Great and our power bills have dropped tremendously. they were fast and efficient . and cleaned up afterwards. read more

A very friendly representative stopped by to look at my projects and promised me a price the next day. A week later I called and was promised a return call right away. A week later I called again and was promised a bid right away. After two weeks I did finally get a price; it included, in part, $1000 for the installation of two low-voltage motion sensors on an existing outdoor lighting system. My impression; over two weeks their estimator forgot the scope of the project or they just really didn't want the hassle of such a small job. In any case, my experience to this point does not promise timely service if I schedule this work or needed support after the project is completed. read more

Central Oregon Heating & Cooling has the worst customer service. I was talked into their contract when Damion came to my house in August regarding my heater. They charge your credit card monthly for the contract of checking your heater, water heater in winter and spring. Damion didn't have a list of what this contract includes so I asked when he goes back to the office, send one to me so I know what I'm paying for. I've never received it. There were other issues so since I never used the contract service and after several phone calls to get the list and scheduling the inspection that ended up falling through, I canceled the contract. According to Damion they would just credit my credit card for any unused services. I talked to Daniel twice to get the four charges credited back to my credit card. In the last conversation with him on 12/09/24 he told me he sent the list along with an invoice. I never received that and also the invoice was for work done on my heater which was paid for by the house builder. I don't know why I would get the invoice for services from July since the builder paid that back in July?? This morning was my third call to find out why I still have not been credited for the services I never received. There are a lot of HVAC companies here without having to make three phone calls to find out why I have not been credited and with much better customer service. read more

The technician was on time, quickly analyzed the problem and replaced the expansion unit on our water heater

Extremely frustrated and disappointed with the service and communication. Jason took 75% of the price up front, completed 40% of the work and then left town without communicating. offered to come back 1 month later even though we were in the middle of master bathroom renovation. Had to scramble and find a replacement plumber to complete the job which obviously held the whole project up. read more

We've used Central Oregon Heating, Cooling & Plumbing (COHCP) for our oil furnace so for pre-winter maintenance we called COHCP to do the work. We were told we'd get a courtesy call on the day of the appointment when the driver was 15 minutes away. We did get a courtesy call but he said he was five minutes away. Twenty minutes later we called COHCP to determine the location of the driver. We were told he got lost and had the wrong address. As soon as he walked in the door and saw our furnace he frowned and told us he isn't qualified to work on an oil furnace. A new appointment was scheduled for 48 hours later. Again, we were told we'd receive a 15-minute courtesy call. This time there was no courtesy call. But at least he was qualified for an oil furnace. I left him alone to work but almost immediately noticed the smell of gas. I went back to him and saw that he spilled diesel on himself and the floor. It's now the next day and my home still stinks from the spilled gas. As he was finishing the job he told me the capacitor for the motor is starting to degrade and recommended its replacement. He said he had the part on his truck and went to get the part as well as give me a quote. The capacitor is removed and tested as part of maintenance and is easily attached by two wires. He came back inside and said it would be $300 parts and labor. I was absolutely shocked. I was already paying $256 for the service, the original capacitor was in his hand (which means the extra labor is zero), and the capacitor is a minor part. How minor? I took a picture of the capacitor and the box, did a quick Google search, and immediately found several places where I could purchase the capacitor for less than $20. I called COHCP and spoke with a manager because I thought this must be a mistake. She said it wasn't, and the price I am paying includes the part, labor ( should be $0 because the capacitor has already been removed), the service call (he was already at my house for the maintenance), and a one-year warranty (the part carries a 5-year warranty from the manufacturer). She then said ''this was just a cost of doing business". Now let me share the pathetic response I received from COCHP after I left my review: "Mr. Jankowski, I want to again apologize for the scheduling error. Upon learning of the situation, I immediately scheduled a senior technician who is qualified to work on oil furnaces for the following day. We value our customers and work diligently to correct any errors that may occur. Our equipment maintenance appointments include thorough inspection and cleaning of your furnace to ensure proper performance. Our trained technicians guarantee complete repair and quality parts. Without our technician's professional diagnostic, the failing component would not have been identified. Although we recommend an experienced technician complete repairs with any service industry (hvac, automotive, irrigation, etc), we respect our customers' decisions to locate parts at wholesale and replace them, acknowledging the individual preference, even with the associated risks. At Central Oregon Heating we aim use the highest quality parts for our customers and back our work with a 1-year labor and parts warranty." I'm sorry, but this explanation/apology completely ignores the issues: 1) The reschedule was not for the next day it was for two days later. We wasted a morning because the wrong technician was sent the first time. 2) My entry, laundry room, and furnace closet still smell like diesel fuel. Of course, I'm told in the reply that this was a senior professional trained technician. My house smells like diesel fuel thanks to your "senior professional trained technician". 3) They are still trying to justify $300 for a $15 part. The reply says we guarantee quality parts - the exact same part I can order online for $15. The reply then states we use "the highest quality parts and back the part with a 1-year warranty". Yup - the same part that I can buy online for $15 that comes with a 5-year warranty. 4) In order to properly diagnose the failing capacitor the technician needs to remove it from the furnace and test it. He then reverses the steps to put it back on the furnace, which are the exact same steps he would use to attach (literally ... it's two wires and a clip) the new capacitor to the furnace. I just had my tractor serviced and one of things that is done is an inspection of the air filters, which involves removing the air filters. If a new one is needed then I pay for the new filter but I am not charged a nickel for the work of installing the new filter, which is identical to the work required to put back the existing filter. That COHCP continues to claim that replacing the existing capacitor and replacing with a new capacitor are two completely different labor activities shows either a fundamental lack of understanding of the work, a business model that encourages ripping off the customer, or plain greed. read more

Had them perform an HVAC system inspection prior to selling our house. The technician was competent and professional. However, after an on-site visit of right around an hour, with no materials used, I was charged $334, which seemed outrageous. I will be shopping around for better price before ever using them again. read more

quite surprised to see the bad reviews. I just had COHCP give me a spring tune up for the heater and AC. WAYNE was prompt, friendly and efficient. He even found a problem with the AC, a redundant capacitor was causing a slow start. He removed it and wired the original capacitor back in and boom. Problem solved. Out the door for $99! As advertised!! No upselling, just fixing!!! I have used COHCP twice since I moved into my Oregon Home in 2023. First I had to have an internal thermostat replaced in the water heater. A different company charged me $65 bucks to tell me that the problem could be any number of things, and might want to consider replacing the whole rig. I said no thanks. Got a recommendation for COHCP from a neighbor. Called and the tech was there the next day. He showed me what he was testing and found a faulty internal thermostat. Out the door for $350 and not a problem since. In my experience, these guys are fast, efficient, knowledgable and honest. Will call them again. read more

Among the joys of life in Central Oregon is the competence and character of its trades people but, unfortunately, I have experienced an exception: Central Oregon Heating (COHC). Too late, I now see on Yelp that COHC has received more one-star ratings over the past 13 years than all of their five- and four-star reviews combined. My contribution to their collection of one-star reviews follows. Recently, my daughter bought a townhome and, having a service agreement in effect with COHC, I asked COHC to perform a pre-purchase inspection of her heat pump and, if the system was judged acceptable, to perform the initial seasonal service at my expense. A COHC technician examined the system, declared it sound and serviced it. After collecting a service fee of $167, the tech advised that he was unable to replace the filter, as he was not carrying one of the requisite size, but would order one immediately and return soon to install it. After a few weeks, I visited COHC-Redmond and was told by an office employee the filter never was ordered. I politely asked if she might order it and, grudgingly, she did so. She then commented that the filter was an odd size and I would "wait a long time" for it. In the ensuing three months, no filter came but the fires did. As our efforts to filter recirculated smoky internal air had no effect, we opened the air handler and found the COHC tech had not properly re-installed the old filter after his inspection; however, we had no trouble finding a replacement filter at Home Depot which helped considerably. Thereafter, I submitted a complaint through the COHC web site requesting a refund of the original fee in recognition of the poor work of both the tech and the office employee. Not surprisingly, no one at COHC ever acknowledged the complaint. I now have terminated the relationship with COHC for both our homes and canceled seasonal service which since has been done by a competitor. The new tech found that COHC had failed to find or report to us that my daughter's system was a pound short of refrigerant. Had we known, we could have addressed that problem in the final home purchase negotiation. In summary, we are out $476 - - $167 for the worthless COHC inspection and $150 for refrigerant recharge, both of which we could have required the seller to pay and which would have obviated need for a $159 second inspection. Conclusion: COHC is best avoided. Better service is available at lower cost from several providers (read the reviews). My daughter's system is 15 years old and likely will need replacement in the coming 1-3 years. Obviously COHC will not be invited to bid on that work. read more

Gave an overinflated estimate because they didn't want to do the job. Even charged me $100 for diagnosing the wrong problem. I complained to management. They said they would issue me a refund but never did. This company is incompetent, dishonest, and unethical. Avoid at all costs. read more

We hired this company to install a tankless water heater for us--one of the worst decisions we have ever made. We were told that we would be able to run up to 4 showers at the same time, and the only downside would be that our kitchen faucet would take a slightly longer time before it would have hot water. We paid $5000 to have the unit installed (They said they would have to put it in a different place in the garage from where our hot water heater currently was.). Once installed, we found that every faucet in the house was taking a significantly longer amount of time before we got hot water from them, many of them taking 2 1/2 to 3 minutes before we got any hot water. Also, the first time we turned on the washing machine while one of the showers was running, the water pressure throughout the house dropped significantly. We called and they came back out and discovered there was a gas leak at one of the connections they had made during the installation. They also determined that they needed to re-route some of the lines they had installed under the house and assured us that would take care of all the problems. They came back another day and did the re-routing, but they took down portions of our insulation under the house and didn't bother to put it back, just leaving it on the ground of the crawl space. It did solve the low water pressure problem but did nothing to change the lengthy amount of time we had to wait for hot water. We did some research on our own and discovered we could have a recirculating pump installed that would take care of the lengthy wait. This company never told us about a pump, nor seemed to know it would solve the problem until we told them about it. They then told us they would get a pump for us, and install it, waiving the labor charge. We were told by the plumbing manager that he would personally oversee the work at the site to make sure we were satisfied. That didn't happen. We were charged $350 for the pump. The pump lasted 2 1/2 weeks before it broke. We were told we would have to pay to have a replacement pump installed. At this point, we stopped dealing with the company, and hired another company to come and see what they could do. When they came, they told us the pump that was on the unit was a knock-off brand. They had us order a quality pump and they installed it. Everything has been working fine since. Our impression is that this company (not the new one that got everything fixed) really doesn't have a good idea about what they are doing, and that the quality, service, and professionalism needed is lacking. read more