our technician, kyle, performed the 6 month service on our aging system...he was very personable, professional and knowlegable... mtn view has kept our system running well for 16 years! their company is appreciated... read more

We are absolutely over the moon with how fantastic Willie was in all aspects of our Lennox furnace and heat pump installation. He brought space heaters to keep us comfortable during the installation. He was on time, polite and has a high level of customer service. We would HIGHLY recommend Willie and Steve who met with us to choose the furnace and heat pump. Mountain View truly cares about their service and customers. Fair pricing with rebates we wouldn't have known about, both Willie and Steve both spent as much time as we needed. Service was so fast and they did everything that was promised. read more

From start to finish Mountain View showed us top notch customer service and professionalism. They installed our furnace 27 years ago, and they just installed our new furnace and HVAC system this month. From the maintenance department to the sales department to the installation crew...all employees were kind, helpful and knowledgeable. We would definitely recommend their services! Rebecca and John Daenzer Homeowners Bend, OR read more

I have used Mountain View Service for many years and they have been outstanding. My AC broke on the Friday of labor day weekend. The service tech came out very quickly and spent two hours finding and fixing the problem. Very happy with the quick and professional service. read more

while Larry is very nice, it started at $199 and ended up at $1600 for a "service plan" that I fell for being upsold on, because I am a new owner of the house and got scared into thinking my "old" system was a mess , plus the charge just for a filter without "the service plan discount" was sort of outrageous. IDK, sometimes I think "nice" is just a set up for being taken advantage of. all i wanted was to make sure my system was functioning up to par, because i just moved in and the heating bills are outrageous. BTW, changing the filters and "optimizing" did exactly ZERO in reducing my bill. . For $1600 I'm going to see them 3 more times. This was probably stupid but yes they scared me into believing I need to have the system checked every 6 months, for hundreds of dollars Each visit. read more

Mountain View Heating serviced my furnace today As always, Del provided excellent ,on time service . I purchased both my furnace and air conditioner from Mountain View and being a member of their comfort service plan has alleviated all my worries. A great company to deal with! read more

I've been using Mountain View Heating for around 20 years, and they have always been responsive, efficient, personable and excellent with follow through. The Comfort Plan is a great way to go, especially in that they call me to schedule the seasonal appointments. read more

Used them to repair a broken furnace in my house and do a check/maintenance on the other. Kasey was great: on-time, great communications, frank, and professional. Fixed the first furnace and checked on the second in pretty short order. It took a while to get the appointment, but I actually made the appointment before the first furnace failed, so I've not been in an emergency situation where I really needed them to come out quickly. Overall, strikes me as a well run, professional outfit. I continue to use them. read more

Larry did a very thorough job inspecting, and cleaning our HVAC equipment. I would highly recommend Mountain View Heating for your HVAC needs. read more

We've had Mtn View Heating out for quite a few jobs this year. The largest being a large kitchen remodel in which there was a good amount of HVAC and venting work to be done last summer. This summer we had a Furnace motor that died which left our AC pretty much useless. The kitchen remodel, Mtn View spent alot of time at our place and was always courteous and explained what needed to be done. When it came to invoicing, we had an invoice that I felt there was more labor charged then necessary. I immediately called them and discussed the invoice and they were able to work the cost down to a more reasonable level. They were quick to respond and address my issue. I was very satisfied with their work. The most recent interaction was when our furnace motor burned out leaving our AC useless ( Perfect timing, one of the hottest weeks of the year) . I left a message Saturday night. Being it was the weekend and the peak season for AC repairs, etc I was expecting them to be at least 5-6 days away from even making a trip out. I was pleasantly surprised when I received a call early Monday morning and had a technician out Monday by 11:00am. They were able to quickly diagnose the issue and the best part (no pun intended) was that they had the parts in stock. By 2pm the AC and furnace were back in working order with a new motor. Larry was the technician and was very courteous and explained to me what the issues were and what needed to be done to get it working. Overall my experience with Mtn View heating has always been good and the service has been excellent. read more

The summer of 2021 I contracted with Mountain View Heating and Cooling for a new AC/Furnace system with improved duct work as well. Due to supply chain problems the system(s) weren't completely done until November of 2021 and into 2022. I noticed that my heating bills for natural gas were running high in the winter/spring of 2022. I also noticed that the house wasn't cooling very well either. Due to health problems I was unable to investigate the problem. The fall/winter of 2022 I started investigating when I received heating bills of approx. $300. I keep the heat at 64ºF and do not use my gas fireplace. Calls to the Cascade Natural Gas revealed I was using too many therms for house of my size and a new system. After several visits by Mountain View to check the furnace and the thermostat that were determined to be in working order, I called again. The Mountain View rep traced it down to the duct system not being connected nor taped. There was a gap of approx 2 feet. I was heating and cooling the attic space and the great outdoors. I also found out that the City of Bend never did a final inspection nor had Mt. View done a final inspection in late 2021 or early 2022. The problem would have been revealed then. Those inspections took place after the duct system was fixed. I requested some recompense for a lousy installation job. I paid $20,000 for this system. My money was good but their workmanship was substandard. I believe I should get funds back for poor workmanship. I have heard nothing from the company over the many months of this saga. Filing with the Contractor's Board. DO NOT hire Mountain View Heating, read more

Great working with this team. Excellent to do business with, they are local and show it. We are on a HVAC service contract with them which we feel averages out but we have someone twice a year here so we can avoid surprises or at lease budget for them. read more

Wow. I had them to do a service on my system as I an listing the house and wanted to assure buyer that system is functioning as it should. Everything was except for a capacitor on the blower motor. Easy enough, $111 later, all good. So $299 for the service (AC/Furnace) and $111 for the the repair. Hit my card for $519. Worst part is they put a big red banner on the invoice saying my system is 20 years old and NEEDING replacement. "Please call for a no obligation quote." Refused to remove it. Sure, system is functioning as it should and we recommend replacing it. Lost story short, these guys have to pay for all of their fancy commercials and new trucks. YOU pay for them. Do not give them your card number and know you will be up sold like you are at a car dealership and when it is all said and done you will have that same taste in your mouth. You know, the feeling you've been fleeced. Find somebody else. read more

After 25 years of using Mountain View Heating for all our maintenance and etc I am so disappointed in them. We bought an new furnace then air conditioning system from them then moved to Prineville. So we stopped to get a filter and they wouldn't sell us one because they don't service Prineville. Really after all those years we used your company you won't sell us a filter,??? I thought your company was better than that! read more

We purchased a new heat pump from Mountain View heating two years ago. During the recent very cold temperatures, we were not able to raise the temperature past 58°! We called Mountain View heating and they sent someone out the same day. He was courteous, calm, explained what he was doing. We will need another visit because the thermostat could not be reset without the help of the Daikon company and they were closed. Replaced a very dirty filter and already it's working better. read more

Steve from Mountain View heating was great. they were on time and on budget with no problems. We had a full heating and cooling re-do and upgrade. we felt they met all out needs and more. I'd recommend them again no problem. thanks!! read more

Our furnace went out finally at 20+ years, after many "band-aid repairs." One call to MVH and the service was exceptional-- came out asap, diagnosed the problem, offered several solutions, and ultimately I replaced the unit with state-of-the-art. We had a new heater and install within a few days! They even made sure we kept warm during the process with portable heaters. Can't say enough about how honest, reliable, and affordable MVH is. Thank you!! read more

The crew was fantastic - friendly, respectful and courteous. They worked diligently and methodical installing our systems in the house and shop. They ensured that we understood how both systems operated. Their install of both units truly showed they cared about the esthetics as well as the install. Great company to work with! read more

Thank you Mountain View Heating and Air Conditioning! We misplaced our disconnect device that controls power to the compressor of our air conditioning system. I thought the last person who touched it was their service person - so they sent out Steve - who spotted it in an obscure place in my garage. Thank you Steve!!! What a problem I would have had replacing it! Very grateful they sent someone out immediately! read more

Professional, honest, courteous and on time. Have had Mtn. View Heating out to service and maintain the furnace nine years running and it still works like a gem. Would highly recommend them! read more

I am blown away by this company! From initial appointment to access the best mini split to replace the o e I had that failed, to install (which by the way was actually a joy the installer was such a great guy) to a recent issue which the quick resolution and response was so overwhelming that I am just left dumbfounded. So few companies offer service like Mountain View Heating. I am telling you I had 2 other hvac companies come to my tiny house when my mini split failed and it was only a few months old. All said fixing it would be a bandaid, this was the third unit of that brand from my builder in 15 months. But only Mountain View said I should fight to get it replaced. The fact is I was not risking putting that brand in again before winter. But Mountain View's Honesty and care to look out for my best interest first was what made me pick them. And I am so glad I did! read more

After have a quote of $2235 for replacement of two major component systems by a different company, I contacted Mt. View Heating for a repair estimate. Kacey was the technician that was sent out for the repair. Acknowledging that the furnace was 23 years old and has out-lived it's life, he suggested a basic cleaning/maintenance of the unit to see if that solved the problem. Within 15 minutes the unit was up and running! We were charged $288 and were thrilled to pay it! Kacey was workable to talk with my home warranty company representative to explain the problem. Unfortunately he used the term, "did maintenance," and they denied the claim. He was correct and did the maintenance, as he said, and it solved the problem. Kudos to Kacey for being honest, professional and a pleasure to work with!!! I'll be signing up for the semi-annual maintenance program for my furnace/AC in the near future. Thanks for a job well done! read more

We are happy customers and today offered just one more reason. We had smelled gas when using our gas fireplace and called Mountain View. They came out (always on time), identified the problem and fixed it. Great service person as well as knowledge office staff. Highly recommend them read more

Mike was very helpful in explaining the good the bad and the ugly of my aging system. I signed up for the seasonal system reviews--looks like great bang for the buck to keep my HVAC running as optimally as possible. read more

This company quoted me $1500 to replace a heat exchanger with a 2 week wait time at a rental house I own. A local competitor came out and did the job on Christmas Eve morning for $575. Seems like Mountain View Heating was trying to gouge a guy in a bind. Shady. I'll never do business there again. Update: I appreciate you, Mountain View Heating, writing a response here 7 months after my review, but it's too little, too late. I was in a situation of dire need (renters without heat in the middle of winter) and your company tried to take advantage of myself and the situation. There is no need to follow up further; I won't be spending anything with you again, and that includes my time. If you're truly interested in how you can improve, you might consider avoiding price gouging a customer who you view as having his back against the wall. I was a long-time customer of yours, but I've found much greener pastures with Central Oregon Heating and Cooling -- for that, I thank you. read more

Very Poor Customer Service from this company, who states on Google that they strive to achieve 100% satisfaction. I beg to differ!! I own and operate a small business here in Bend Oregon and phoned Mountain View Heating and Cooling to diagnose a problem we were having with our air conditioning. The company did send a technician, however the problem was not diagnosed correctly and the system was still not operating correctly when the serviceman left our shop. I had to call another professional the next day to diagnose and take care of our problem, the solution to which was really quite simple. I contacted the owner of Mountain View Heating, to request that I not be billed for the visit due to these circumstances which I explained in detail. She (the owner) refused to budge on the bill, which was $89.00. Of course I will pay this amount, but will obviously never use this company again. As a business owner, I personally would never argue with a customer that has a reasonably legitimate complaint. Bad, Bad business practices from this Bend company. read more

I've had Mountain View's maintenance service in the past & it was OK. Moved into a new home -furnace & A/C 3 yrs old. Had issue with A/C and called them. Paid them $160 to come out and diagnose issue. Then a week + later I get a quote for $1,560 in addition to the diagnosis fee. They would not give me a breakdown of parts, material & labor even though that's what I paid $160 for. Called another company & they fixed it for $125 total!! The other company also told me the unit is covered by a 5 yr warranty & if any parts needed to be replaced it would be covered by the warranty. Do NOT trust Mountain View Heating. read more

Last year I bought A/C for my home from Mountain View. Making the appointment for the install was easy and the lady I spoke to was kind & knowledgable. The service installers called ahead and were on time and so quiet as they worked I hardly knew they were here. It's been awesome having a cool home too! My second service call was for the fireplace and once again the work was great and the service man worked without disrupting my day and made sure he didn't leave a mess. I was pleased. The third call was again for the fireplace regarding a completely different issue and another great service visit and repair. All in all I can't recommend Mountain View highly enough and I do! Thanks so much and keep up the excellent service! read more

We used to use them for our managed houses, but they started removing our smart thermostats without permission and didn't even tell us. When we called them, they said it was their salesman that does it. Then they called my boss to say I yelled at them. I decide who we use for service, and it won't be them and you shouldn't either. Bad business partners and Crooks! read more

Requested and paid for annual maintenance on two warehouse heaters. Report says both heaters performing perfectly. Two days after being serviced, one heater failed, so called for help. They say that heater now has a broken ignition board that needs to be replaced. I say ok, but will you at least credit me for the cost of the maintenance trip for that heater that was clearly wrong. NO! Pleaded twice with them. Was told to forget it. That was my experience. Went with a new vendor and am glad I did. read more

This is a stellar organization, with superb staff whose values are second to none. We've been a loyal customer for more than 15 years and continue to be impressed with their responsiveness, attention to detail and willingness to go the extra mile. Buffy and Scott should be proud and deserve kudos for their steady leadership. read more

From Steve, the sales rep, to the efficient crew who installed our AC and Lennox 2-stage furnace, the job was handled professionally. Both units were installed in one day. When the crew left there wasn't a bit of litter left in the garage or outside near the AC unit. The inspector who came out spent no more than 2 minutes, as he claimed the work of Mountain View Heating and AC is always done right. We're happy customers. Dan and Joni read more

Top notch sales force. Only issue was not fully explaining the permit process and inspection schedule. As this is not my full time residence, I expected to leave as soon as they finished install. Well, you are at the mercy of the Deschutes County Inspector. Had to lay over a day waiting for inspection. Then the electrical company did not put the proper inspection sticker on electrical box. That's a whole other issue. Lots of phone calls, who is supposed to do what. Can't be signed off without sticker. I think we have it handled Mtn View offers top of the line equipment, Steve in the sales dept is great. Just get a full time line on when it can be installed and how long must you wait for inspection. One small issue, I had to call the day before to see if the project was still a go. I made that call at 2:30 PM the day before scheduled install. I was on the road headed to my residence. Mtn View is my heating company, even the best need a tune up now and then. read more

just went over to mountain view heating to buy a furnace filter went upt to the door found that they don't do anymore over the counter sales for parts so i called them they told me if you wish to make a appt we can bring out a afilter and we will install it like a service call which it takes two seconds to install so if they came out i would get charged for the service call and the filter so then he says look on line for a filter what kind of company does that they should service there customers not tell them to find elsewhere so if i ever need a furnace i don't belive i would go to them read more

We had Mountain View Heating out to our house to give our furnace a tune-up before winter at the recommendation of a friend. Not sure I ever believed it was necessary, but I do now! The furnace seems to be running better than ever. Thank you read more

I have used Mountain View Heating for a couple of years now, to include installation of new heater and air conditioner, as well as ongoing maintenance. Their customer service and expertise makes them shine. Thank you! Allison read more

We called. They came. And did what they said they would. Thank you. We needed work done or were unable to proceed with the project, they responded and completed the project in 48hrs. Steve and the crew, wish I could remember the names were very professional. read more

Their maintenance prices seem high. They charge $200 for yearly maintenance visit, and they want one visit for heating and separate visit for air conditioning. Why two visits? It is a heat pump system it does both functions so don't see why two visits are needed except to charge me more. It seems other companies in this area are around $125 for maintenance and only require one visit, and can somehow miraculously service both functions at once. Now I'm wondering how much I got gouged on the original installation that was $10,000. My bad for not checking around. read more

My furnace shut down late in the afternoon on Thursday about 4:30. I got it restarted but it shut down a few minutes later. I'm new to the area and hadn't found a heating company yet. The first company in phoned 5 minutes before they closed and they didn't answer. Then I called Mountain View Heating. I talked to Laurie and told her my story. I told her it wasn't an emergency but I'd like to have a technician come out Friday if possible. She set up an appointment for Friday morning, and took all my information so the technician would have the proper parts on board. She also told me how much the service call would cost and the cost of a filter I was sure I would need. Friday morning Laurie gave me a heads up call when the technician was 20 minutes away. The technician, Ken, listened to my story. He did a very thorough inspection and determined the filter was the likely problem. He replaced it and then went through the annual maintenance check list to be certain there were no more issues. Ken is very knowledgeable and meticulous and also happy to explain what he's doing and answer any question you might have. All around my experience with the team at Mountain View Heating was very enjoyable. I'll be using them for my heating and cooling jobs in the future. read more

We have used Mountain View for heating/AC maintenance in two separate houses. They have also installed a new system for us. The workers are always on schedule and do a thorough job. read more