We were told by American Savings Bank that we needed an appointment to open an account so we left…read moreand decided to go to Pearl Hawaii FCU and we are so glad we did. We did not need an appointment and the employee Darchelle was so very helpful, kind, and very patient with us. She explained everything and had such a sweet spirit that made us feel so welcomed. So glad we went to PHFCU and will probably transfer our other accounts here.

Pearl Hawai'i Federal Credit Union is formerly known as West Oahu Community Credit Union and…read moreformerly located at the Waianae Mall. I have been to this location several times since it is within walking distance of my workplace. The credit union is in a building located next to a automotive repair shop. It is also across the street from one of the grocery stores in Waianae. The credit union is very clean and the tellers are all friendly. In fact I recognize one of the young female tellers since she was a child. Dang...I'm getting old. I normally come to this location to make a deposit to an account that belongs to a different credit union. That's pretty convenient since I don't have to travel outside of the Waianae area and go to Kapolei or Waikele. Save gas and save time...do the deposit then walk the short distance to work. Repeat visit to Pearl Hawaii Credit Union at least once or twice a month to do a deposit. Maybe I should open up an emergency funds account here in the future.

We've been going there ever since their bank was situated on the base Hickam Air-force Base. Aread more

Took a visit to complete a withdrawal transaction just to find the amount we can withdraw was…read morelimited due to shortage of funds. The fact they were not proactive in understanding people were here to withdraw money for the Holidays. Poor planning especially at the main branch.

On Monday, June 29, 2026, at approximately 3:45 p.m., my co-worker and I visited the bank to…read moredeposit money. During the transaction, the bank teller noticed my teammate's work uniform and asked if she worked at that specific location. Without being prompted, the teller made several negative comments about our workplace, saying, "Oh, that place is a hit or miss," and adding that the location "needs more staff." These remarks were completely uncalled for and highly unprofessional. As a representative of the bank, it was inappropriate to make negative comments about a customer's place of employment during a transaction. My co-worker became visibly uncomfortable and interrupted the teller by saying she was there to deposit $1,000, hoping to redirect the conversation and prevent any further embarrassing remarks. I believe your staff should be reminded to remain professional, avoid making personal or negative comments about customers or their employers, and treat every customer with respect. Please use this as a coaching opportunity to reinforce appropriate customer service standards. In other words: Lack of tact. No manners. How are you in this industry? I'm sorry, but I am not sorry.

Mahalo to Bank of Hawaii, all of its employees who helped to organize this Hawaiian Airlines…read moreMastercard Appreciation Event. Let me say this event was well organized! While in line and before 10 am, an employee came out to say what was needed to get a ticket to claim their exclusive lunch bag. Then a couple other employees came around to verify our ID & Hawaiian Airlines Mastercard then we were given a "ticket " which was actually a Hawaiian Airlines brochure. Right at 10 am we moved along. I want to say once the line opened I was able to get my exclusive BOH & Hawaiian Airlines cooler in about 5 minutes or less. The Mahalo lunch set included: mini spicy ahi bowl from Ahi & vegetable very delicious, Taro chips from Hawaiian Chip Company, POG juice and Atmos fork & spoon set. Well worth waiting for! To All who worked/helped at this event were very friendly. Mahalo!

Always and will be my forever bank love love the staff tellers a fast and accurate…read more Marie

After decades I finally requested a debit card. Why? We attended a pre-tour luncheon and the boss…read moreof the travel company answered a lady's question. He told her you can get yen out of an ATM at 7 Eleven. Cool! My card finally arrived today in the 7-10 day window - hooray!!! Okay but it's been decades- how do I use it? I saw a smiling employee who saw me approach her. I shared my quandary. Nali Nakata, Assistant Vice President Petsonal Banker put me at ease and stood by my side showing me the ropes. Sigh of relief. After the transaction at the indoor machine she took me to her desk, gave me a booklet and highlighted the foreign fees I'd be subject to. So thorough and patient, appreciate her. Okay ready to holoholo

They recently close permanently at Ewa Beach Town Center wher I could just walk to the shopping…read morecenter from my apartment at SunRise apartments. I like the service at this branch but now I have to catch bus or Uber to the one in Kapolie or Waipahu. It's a bummer but I will continue with this bank.

A few weeks ago, a teller suggested I make an appointment to see an advisor to change my account…read more I guess there was a misunderstanding. When I went in today, Ivan helped me out. He was very personable and professional!

Rashida was so helpful! She went above and beyond to help me out and I can't thank her enough! I'd…read moredefinitely recommend assistance from her if you plan to stop by!

I couldn't be more happy with NFCU been here with this institution for most of my Navy employment…read moreconstantly thriving for better service Marie

Absolutely love this bank. I went for a car loan at a dealership and they said this bank qualified…read moreme and made it very easy, I was in and out of the dealership in 45 minutes with a new car. At times, due to life changes, I had to stop payments which qualified me for financial assistance but I picked the payments back up after a month. Ms Wendy has been perfect to deal with, she always keeps my best interest in mind and sometimes knocks some sense into me when it comes to financial questions. So very easy to deal with, financial help when needed, and the customer service is smart not pushy.

Got my account compromised by a skimmer and it took this crap "bank" over two weeks to get my money…read moreback. They are not for the people.

The staff is always kind when working with customers. Their quality of services is usually good…read more They are always direct and clear when explaining things to their customers.

Their service is great. They serve you with a smile. I like this bank. In Waipahu branch.read more