If you need to exchange only USD to YEN or YEN to USD I definitely recommend Pacific Money…read moreExchange! Rates were comparingly good and there is no service fee. I would suggest making an appointment if you are exchanging over $1000 USD, which you would also need to provide your ID for tax/fraud purposes. The workers are very friendly and helpful. Their appointments were booked for over a week by the time I needed it by and they were able to squeeze me in for a sooner date. It is a small window located on Royal Hawaiian Ave. There is no parking so it's better to get dropped off, park in the nearest public paid garage around the corner or street metered parking.

THEY ONLY DO JAPANESE YEN. They should change their name and call it Japanese Money Exchange…read more I wanted to exchange money for another country and discovered they only have YEN, which is nice if you are going to Japan, but if you're going anywhere else, this is not the place for you.

Honestly some of the best rates on this side of the island! They used to have a small kiosk on the…read moremakai side but now they're in Mauka Pearlridge. If you park by Macy's and enter through there, once you walk through it'll be on your right side. You can reserve currency online and they will let you know when to pick up. Or if you'd like to chance it, go in and pick up the currency you need you may be lucky to get some. They do have the list of currencies they do keep on hand on the screen with exchange rates. But in the off chance the currency you need isn't up on the board, feel free to ask. They may have what you're looking for.

Updating my rating from 3 to 4 stars. 1. They have moved…read moretheir machine out from the window so you can use your debit card without a fee again - Hurray! 2. Person who helped me, I think his name was Wiley was very courteous. But he did forget to ask me if I wanted to add their currency protection plan (CPP) (which was in the email notifying me my currency was in). I meant to ask about it but forgot. The other teller asked the customer he was helping and then I remembered...but had just paid due my currency... Probably won't t since I didn't get that much currency but I was curious to know about the service. Overall service by Wiley was good. The other teller wasn't as friendly to his customer. I had him previously and he's just not very friendly, and is rather curt and brusque. Even though he wasn't servicing me, it isn't pleasant hearing him interact with customers. But I love the convenience of this location for picking up, the ease in ordering online, and the speed in which the order is ready. Will continue to use this location!

Easy parking, the ATM could use another one but friendly clerks even the outside security guard !!read more

Financial transactions in Honolulu, Hawaii…read more.. My cousin needed a new debit card from American Savings Bank (ASB). I knew about this location because I kept looking at it from across the street last year when our Jaycee group participated in the Dragon Boat Races at Aala Park. Besides being one of the sponsors, ASB also had a very spirited team! I told my cousin that we should go to this Aala Park "Campus" location because it had free covered parking and is a new building! Yes... the interior is very pleasant and clean. There was an employee in the parking structure - acting like a guard and/or guide. Inside, another employee asked if we needed help - I think he was screening us for possible loitering because we were chatting on one of the sofas. Well - it was a successful visit. My cousin was able to finish his transactions successfully. If he needs to return, I would choose this Campus Branch again.

This is my local bank. They're easy to use and friendly. There's only three locations but they are…read moreall near me so that is helpful. There's free parking in the lot of the King and McCully location, and there is a location on the main UH Manoa campus as well. There's an ATM as well as tellers inside. They are always prompt and there is not much of a long line. I'm very happy with my membership with this credit union.

Love the monthly bingo games! But it's a bummer that they…read moredon't support Quicken connectivity. The lack of that service adds a layer of work for me every month when I have to enter and reconcile everything. Kind of odd in this day and age.

I had a very unpleasant experience here. I don't normally assume poor treatment has anything to do…read morewith race, but that is genuinely how this interaction felt. The service came across as if they only catered to certain customers, which felt especially odd on an island made up largely of transplants. I was refused a simple envelope and denied access to cash solely because I don't bank with them. The employees were rude and dismissive throughout the interaction. What made this worse was that no one attempted to explain alternatives or even invite me to open an account, which could have easily resolved the issue. Based on the unprofessional behavior and lack of basic customer service, I would never consider banking here. With so many businesses closing due to poor service, this location may want to seriously reevaluate how they treat people.

Hawaii National Bank Building…read more.. This review is for the Hawaii National Bank Building (not the bank) which holds many offices that I do frequent for personal reasons and though they do have a decent amount of free parking with the tenants in the building does make finding parking here the biggest challenge as I see no one in the bank and the bank does have reserved dedicated spots for their customers. There is a sign in at the elevators for your car so that they know you are a visitor of the building which I rarely do but if you have a very long visit it is recommend to do so but is a convenience so that you're not gonna get towed. There isn't a security and have never seen one so I'm not sure how it gets monitored but there is a constant flow use of folks entering the building. Thank you!

If you want personal banking. This it !!! I like small banks…read morethat provide personal service. Thank you Territorial.

If you want personal banking. This it !!! I like small banks…read morethat provide personal service. Thank you Territorial Savings.

Credit Union services in Honolulu, Hawaii…read more.. Want free checks? May I suggest Hawaii Central Federal Credit Union! I originally opened an account at their booth at the Filipino Community Center when I was there on 5-4-24 for a Yelp Event (Celebrating Asian Pacific Islander Heritage Month). I saw the purple umbrella, purple tote bag, and purple pen! I was sold! It was free to open accounts! There's a $1 minimum for checking and $25 minimum for savings. The nice staff told me that I could get temporary checks at the King Street location. (I've passed by many times. It's on the right side of the street, before and across from Straub Clinic.) I finally got a chance to visit and get temporary checks! Four checks were printed up right on the spot! I made a cash deposit, so I have some money in my account! Easy! There's a free parking lot in the front of the building. Inside, the purple furniture, air-conditioning, and clean environment is much appreciated! I might bring my cousin here to open an account. You don't need to be an employee of any company to join this Credit Union. It's open to any resident of O'ahu!

I've been a long standing customer of HCFCU since 1995. That's commitment. I've established my kids…read moresavings account at the time of birth! Have been a committed customer when I opened a loan through their branch. Granted the fact their business is not feasible to most employed customers with regular working hours, any individual would have to take a special trip to bank at their facility since they are only open Monday - Friday 8AM - 4:30PM, Fridays at 5PM. What bank does that with no weekend services as well. They don't have 24 hours teller services. But I've accustom myself to it because I didn't want to judge so quickly. There have been a few great moments, SOME tellers are okay. It still doesn't justify that their Manager sits right behind the tellers and doesn't acknowledge customers AT ALL! Countless of times I've walked in, she's been at that location over 10 years... NOT ONE HELLO! HOW ARE YOU DOING? Yes, customer service is 2nd rate! Reason for my review is, they've started accommodating mobile banking. Which I thought it was wonderful. I don't have to make a special trip to bank or mail my check to the branch, I can FREELY do my banking by mobile. I had one check where it was address to me & my husband. I assume since my name is on the check it's okay to endorse it and cash it into my account. There were few instances where it was rejected due to not endorsed correctly, but it was accepted okay and I was able to divvy up the money to both of my kids account. Another check comes around address to me & my husband again and this time they flag it, advised it's been rejected because my husband's name is not on the account. He would need to endorse and bring proof of ID and give authorization to deposit the check into my account. It's the IRS check from the government providing funds to the Stimulus program. They treated it like I was depositing a Million Dollars into the account. They advise the first deposit it was a glitch in their system. Do you know how many glitches I had to encounter with their branch and no apologies whatsoever! Just take my business and money, but loyalty is out the door! Although it's also address to me, I'm still not able to deposit. No instruction at time of mobile deposits, no honor system for being a longstanding customer of their Institution, no free pass for this one time service. There is no justification to keeping great customer relationships, especially when i arrived back to their branch and indicated I wanted to close my account. No recourse to apologize, just OKAY! So So in essence, I want an institution that would fight for me, ensure that I am a valid customer, and would go above and beyond to service me. My husband told me it was the right thing to do and leave. He wholeheartedly believed that his own institution treats him with great loyalty and he's ecstatic I'm switching over. Please note: you are nothing but a number. You are never a great customer in their eyes, because you don't yield enough revenue for their company. Their customer service is never ever great. They have teller turn overs constantly. (I should know, I've witness few new faces over the course of the years). You are basically a VOTE which you did not freely give into their Board of Members. Your VOTE is their gain. But hey who cares if they lose customers, like myself, cause they get recognition by using Social Media Influencers who provide content for their advertisements. Ask yourself, will they ever get 5 star review? I mean their list is pretty short. I had very big plans to stay afloat with HCFCU. This was serendipity to connect with their competitors.

University of Hawaii Federal Credit Union is what happens when a financial institution actually…read moregets it right. The service is consistently excellent, the staff genuinely helpful, and the entire experience refreshingly... human. It's the rare kind of place where your transactions don't feel transactional. No upsells, no mysterious fees, no waiting in line wondering if you've aged a decade. Just efficient, friendly service with a local touch and a sense of humor hiding in the professionalism--exactly how banking should be.

My favorite credit union. I haven't been inside this location yet but the outside looks nice! They…read moreare always very friendly.