Dr. Chris Lee is amazing! He has a great bedside manner and is an excellent surgeon. He put Ear Tubes into my daughter and her hearing is now 100% better. Our whole family will now see this doctor for all of our ENT needs. Thank you Dr. Lee! Highly recommend! read more

Sometimes you just let a customer be customer, to have good customer service. I have been coming to Central Park ENT for a year now. One problem that was handled as best they could by Dr Pena and staff, but today was another story. Fours weeks ago I changed the time I came in to get my shots, to a later time to help the staff, from morning to the afternoon. I work my schedule at the first of the with my business and my work to make sure I can get my shots. Today I come in at 335 pm and the office is closed. I had not seen any signs, my friend & his mother who when with me on the 11th, my husband didn't see any on the 7th, and my friend again didn't see any on 2nd. No one said a word about it to my either. I called to make a protest about this but Michele Renee Yancey made the choice to speak over me no the phone. I am sorry I am a customer and you didn't not make this clear about this closer, I have the RIGHT to have my say. You do not have the right to treat me other then a PAYING customer. Shame I like Dr. Pena, but I won't be back and I will be sending a bill for letting Michele dropping the ball, not letting your us know of your closure today and her RUDENESS. NO NO talks over me when I paying customer. UPDATE.. Took 2 yrs to get a reply on this post, Why...Maybe because legally I con't sue you.... I got it. By the way thanks for 25K in refunds and credits. By the way as a business owner I only do that if my employees, business or vendor are in the wrong...... So you are saying something by that got it. I make sure to update all my reviews now. So you stop your BS and stop updated my reviews of your POOR company that allowed employee to talk over customers for 2 mins being out right rude and calling them a liar . read more

This is the most incompetent front office staff that I have ever dealt with. They are rude and very disrespectful. I put in a request for my medical records, paid the $25.00 fee and was told that I would receive them by the end of the day. I never received my records. I called and was hung up on five times. They charged my card and I will be filing a report for theft of service if my records are not received. I will never go to this place again. The doctors need to be put on notice that when they hire incompetent employees, your practice will suffer the consequence. read more

STAY AWAY.........My wife went in because her left ear felt a little stopped up and she wanted them to clean the wax out. We saw Dr Tyler Scoresby because her normal doctor (Dr William Briggs) was not available. When he got started, he cleaned out her left ear just fine and then said while I am here, let me go ahead and look at the right ear. While removing the wax from the right ear, he seemed to have some trouble. He ended up poking a hold in my wife's eardrum. What came next was the more troubling part...he said it will be fine and be back to normal within a few months. My wife was in pain and said she felt like she was going to faint. He said to lay down and then he left the room. His nurse came in a few minutes later with a glass of water...never saw the doctor again. His bedside manner was terrible and I am now dealing with the cost of medicine, possible surgery if it does not heal and a wife that is having a hard time sleeping and is still (after two weeks) in pain. That night we called their office and the doctor-on-call (Dr Briggs (her normal doctor)) called her back and was very cold and talked to us like he was covering his firm's backside. He refused to see my wife saying that she would have to see Dr Scorseby again since he was her new doctor....Dr Briggs was her doctor but could not see her so HIS office assigned us to Dr Scoresby. It is one thing to make a mistake, it is what you do to fix or "make it right" that defines you. This office obviously has plenty of business and does not care about its patients. read more

"Office policy" Can't (translates to won't) schedule an appointment without Insurance information, which I said I'd provide a little later (didn't have my card with me). This tells me everything I need to know - no real interest in healing, but lots of interest in $$. Steer clear. There are doctors out there who are more interested in providing a service, rather than their Tesla:( read more

My 82 year old mom had appointment with Dr. Stuart N. Thomas this morning. I filled out medical forms on line and arrived 15 minutes before appointment time. They asked for insurance cards and picture ID. My mom lost her a few months back, and since then has been to 2 new doctors and has had Cancer surgery and been to Radiology and Associates - some places have used my driver's license or just said 'ok'. Central Park refused to see her this morning without a card. My mom has an issue that needs attention and we waited two weeks for appointment because Dr. Stuart is only in office 3 days a week, only to be turned away without a smile and from not friendly office staff. We were never informed of this strict restriction. I could not believe their attitude or business practice. I will be finding a new ENT to take her to and will not return to this doctor or office! read more

If i can give this office a 0 star ibwould the worest experience. Their doctor were no help and did not know anything for my allergies and sinuses and they won't work out with your schedule abd their system is stupid. I do not recommend this place at all read more

I would not recommend Dr. Thomas Stewart. He presents like he does not really care if he gets a correct diagnosis or not, just sticks a diagnosis on you and cuts you off if you try to explain symptoms. When I called office for an appointment they insisted I have a hearing test, even if I did not need or want one. As I thought, hearing was the same as it has been for decades and hearing was not my complaint, infections were. More to charge insurance for. Dr. Thomas diagnosed it as something so ridiculous that I could have googled it and got a better and more accurate answer to the problem. I did a follow up with another doctor and was correctly diagnosed and given appropriate medication. The visit to Dr. Stewart was a waste of my time and money. read more

I had a very positive experience at Central Park ENT & Surgery Center. The staff was very friendly and professional. Dr Palmer is amazing. I would highly recommend Dr Palmer and Central Park ENT & Surgery Center. read more

I'm not sure why the other's experiences were bad. I throughly researched this place and especially Dr Pena. The first thing that happened when I called was a real human answered the phone. The person was kind and courteous. I drive two hours every week one way just to get my allergy shots here. It's worth it! They are thorough, kind, and extremely accommodating! The only reason they did not get 5 stars is due to their bookkeeping department. I have paid $40 that has not been attributed correctly to my account for MONTHS now! I have to wait in line to check in for my shots because of one person who is obviously months behind. They also said I would be paying for my shots. Nope! My shots are completely covered by my insurance! But the nurses and Dr Pena are amazing and absolutely worth putting up with bookkeepings shortcomings! read more

i have to agree with the other reviewers who found that the staff was nasty and unprofessional. The doctors too act like crazed arrogant jerks blaming their inadequacies on other physicians and other physician offices. IMO if you have a problem with records from another office, get it straightened out in a timely way not while my relative is in the office months later. You guys aren't fooling anybody. Get out of medicine before you hurt somebody. my advice is to get a GI or colo-rectal residency so that you can learn to extract your head from your rear ends! read more

I had a great experience with the staff and with Dr. Lee. From check in to check out, the process was smooth. Everyone was so friendly and Dr. Lee is very kind an has great bedside manners. I can highly recommend them. I was even impressed on setting up the appointment and how they assisted me in making sure my appointment and procedure were both covered by my insurance and how to bill them correctly! read more

I was treated by Dr. René Peña. He performed a surgery on my right ear. This doctor is awesome! When I got to his office I was nervous and my pressure was at an all time high. After getting into the doctor's office, he was so friendly, courteous, professional and humane, my nerves got calmed right away. His procedure was totally painless, quick, and he finished with a smile in his face at seeing my change of attitude: from a chicken to a brave warrior. Thank you Dr. Peña. I recommend you without reservations of any kind. read more

I can't believe it...I called all morning to schedule an appointment with Central Park ENT. You have to leave messages. When receptionist finally called me back...she informed me my insurance requires referral. I have never had to have a referral before...so I called my insurance company and sure enough I DO NOT. I also found it was stated on my card. So, I called back to let her know what my insurance company said and gave her the number to verify the issue. She NEVER called back...unbelievable...made an appointment at Cross Timbers with NO issue. read more

Dr. Pena is the Worst doctor I have ever been to. He rushed through the appointment and acted like I was stupid everytime I asked a question. Looked in my ears for not even a 1/4 of a second and told me there was nothing he could do, that nothing was wrong. If I can't hear out of one of my ears and there a constant ringing and buzzing noise for the past week and a half there is obviously something wrong. From the time I sat down on the room I was there a total of about 8 minutes before Dr.Pena was walking me out. I recommend going to another doctor that will actually take their time and care about their patients concerns. read more

I've had a great experience at Central Park every time I have gone myself or taken my children. Dr. Thomas is awesome. Dr.Pena is Great! I would recommend this practice to anyone looking for an ENT. They are especially patient with children. By far the best ENT practice in the area. read more

My internist in Mansfield referred me to Dr. Pena for what I thought was sinus issues. His Dallas office on Turtle Creek Blvd. was close to where I work (he also has an office in S. Arlington), so I see him in Dallas. Turns out my problem was ALLERGIES, not sinus disease! I have been extremely pleased with Dr. Pena. He is easy to talk to and seems genuinely concerned about helping his patients feel better. I also can't say enough good things about his staff--Michelle did my allergy testing and was excellent! I highly recommend this practice for anyone wanting to get to the bottom of what ails them. read more

First my Doctor was great it's all the other staff see I found myself without a job trying to pay off my balance even though I wasn't getting a check. Instead of them talking to me like I am a customer or patient they had no understanding and they added fees for unnecessary things making my bill higher I had been with them for years I had no idea my insurance called for a referral instead of telling me that I was yelled at by the billing manager stating it's your insurance your responsible for it not us. I explained I'm not mad at anyone my other doctor office simply told me and I got the referral instead of trying to make an already unaffordable bill higher and at the same time treating a customer as if you weren't a human being cause you fell on hard times. I work with members/ customers and we never get mad argue with them. I am glad I have compassion for people and understanding by never yelling at them no matter the cause read more

I was Dr. Loudermilk's patient long before he joined Central Park Arlington, probably a total of 15-20 years. One ear has a wax build-up problem. Dr. Loudermilk always used the machine to vacuum the ear and I was good to go. In June 2015 I called for an appointment; Dr Loudermilk retired. I was not familiar with any of the other physicians, so I did not request a particular one. On 6/23/15 Dr. Constantine scraped my ear; saying she could clean it up without the machine. My ear ached all night. It felt like something was pushed down inside. The following morning, I call Central Park ENT three times without reaching anyone, so I finally leave a number for a return call. Three hours later a woman called. I explained my situation, requested another appointment, but with a different physician. I was told that Dr. Constantine would have to release me and then another physician would have to accept me as a patient. This process would take some time. I hope this conversation was recorded; and I hope someone listens to it. The scheduler was very curt and rude; I was a patient in pain. I told the scheduler that I could not understand this procedure, but needed some help. After we went back and forth, I told her that I would not be returning to Central Park ENT, I would find another physician. Evidently office procedure/regulations are more important than helping a patient who was there the day before. I do not recommend Central Park ENT. What happened to this clinic since they opened? read more

I've been seeing Dr. Gibbs for about 6 months for thyroid issues. My daughter recently started seeing Dr. Thomas for recurring ear infections. As far as the doctors, everything is great. I would give them 4 or 5 stars but it's the front office that I believe is the problem many of the patients experience issues with. The first problem is having to leave a message with scheduling for an appointment. It doesn't matter how early in the day you call, you probably won't get called back the same day. I think they know this isn't a good process because their voicemail even says leaving multiple messages won't get you called back any sooner. When it comes to children, I think the nurses should call the same day. I am currently waiting for scheduling and the nurse to call me back regarding an issue. In addition, I think scheduling overbooks the doctors. We're asked to be on time but you might wait about 30 minutes before you're even called back. Then once you're in the back, you might wait another 15-20 minutes to see the doctor. Now what I will say is neither Dr. Thomas or Dr. Gibbs will rush your appointment. At least that's not my experience. They make sure you understand your diagnosis and treatment. Dr. Gibbs even goes so far as to provide examples to make sure you understand as well as reference reading materials to help you learn more about your diagnosis. read more

I literally created a Yelp just to give this review. It is SO unfortunate that their whole office staff is unable to do their job or as mentioned before even something as simple as give a call back. If it weren't for the amazing nurses at the surgery center we were not even going to go through with the procedure for our daughter. Not to mention our second visit, that we were 10 minutes early for, they didn't even call us back for an hour and a half just to wait another 20 for the Dr!!! I really hope for the doctors/nurses sake they get all the behind the scenes people figured out or they will lose a ton of business and maybe their practice! read more