I have been with ABC Storage smyrna de for a while but it's a shame it's gone way down hill because…read moreof unresponsive property owners. The on-site people are great but they done own the place. There security gate has been stuck up 24/7 for at least 5 months maybe more. Well my storage unit was robbed. Don't want to hear did you have insurance because I'm tired of victim blaming. The thieves are scum. Anyway called the owners Main they give you a crying talk about how hard it is to fix there gate blah blah. Anyway I secured another storage at Smyrna Self Storage on Glenwood Ave in smyrna de. Been trying to get into this storage for years and luck would have it. Much more secure and owned & run by a family not a conglomerate of lawyers. Anyway just disgusted by ABC. If there was a way to give a zero star I would. Just some pictures I took for the police. Other pictures are of empty Xbox boxes but the serial numbers are on so I didn't include because Microsoft is helping with that.

Thank you Edie for always being so sweet and for helping me to set up my unit. You are AWESOME!! LRread more

I work for Servpro of Sussex County and Jon T was super…read morekind and helpful on the phone with providing updates about the POD arrival time and confirming the drop off location. Thank you!

I am trying to call to get access to my POD at their storage facility. No one is answering the…read morephone, and there is no voicemail. No one is responding to the CHAT. The drivers were great, but the back office is horrible. The AI is insulting and inflexible. If you can only manage calls during certain hours, then just say so!

Added my review on yelp sine Black Tie removed my review from their web sight…read more Issue with the moved that occurred May 16 Damage the floor in the house, sleigh bed, bar stool, light shade, leather couch arm rest. In addition when I booked the moving Matt told my wife not to take the draws out of the dresser and after wrapping with the plastic wrap they could not pick up the dresser so the had to unwrap (and then they never wrapped it again and move and damage draws and the added time to move all the draws which caused more time. Looking for a an hour refund and restitution for the damaged furniture. Here are some pics. Black Tie please respond to the email sent to claims.

worst experience ever I'll never use them again or refer any other person to them .they were…read moreextremely rude some of my furniture arrived damaged and the own lied about fixing the issue.things that could never be replaced because they were padsed Down to me.and that really hurts .

They were on time, worked very hard to make sure we were happy!! Highly recommend!! Took 2 hours…read morefrom old house to new house, excellent , easy move!

First, the boys assigned to do the move (from Millville to Middletown DE) were fine. There was…read moresome damage done, to which I filed a claim for with this company however, I have not heard a peep from them. Regardless, my first estimate from a video tour with Mason was for less than $4,600.00. About an hour into the move, I got a call from Matt who advised that I needed a 5th man...although it would cost more, it really wouldn't since it would be less time to do the job. About an hour or two later, I was called by Mason who said that the 5th guy increased the cost by $900.00 to $5,500.00. I reluctantly agreed. Next, a sixth man was provided without any authority by me or any notice from Black Tie Moving. After the move, which took about 10 hours, at close out, I got an invoice for $7,800.00+ and a credit card charge of $7,445.19. I spoke with Black Tie (Mason) and I offered to pay $6,200.00. They advised they would come down by $300.00 but refused to negotiate further. Long story short, after disputing the charges on my credit card, I am compelled to pay the entire amount based on their shady dealings and contract of adhesion. So, in review, there was an original estimate of $4,600.00 turned into $7,445.19. I strongly suggest after reading this review, stay clear of this company, unless you realize that you will be paying about $3,000.00 more than the estimate they give you.

I just purchased a (very heavy) sofa at a used furniture store. It had to be moved 50 miles to my…read morehouse. I found G&G on Yelp, found their quote to be attractive, and booked their services. The woman on the phone was efficient and professional, and provided a two-hour window for the pickup. Alonzo texted me when they were en route, 3 gentleman showed up at the store with a moving truck with a liftgate, picked up the sofa, drove it to my house, and humped it up a difficult flight of stairs requiring 2 90-degree turns. All 3 movers were polite, careful, clean, and friendly. Overall, I found it to be a very moving experience. Sorry about that - it went great, and I will use them again.

Do not do business with G&G Moving in DE…read more Horrible service. Lazy workers. Packed pods so poorly that they were only half full requiring additional pods to be delivered. Lazy workers sat in the truck for half the day and charged me for the time. AVOID this company. I hired this company to pack 3 pods. 4 movers for $205/hour was estimated 5 hours to pack 3 pods. I only needed 2 pods since I do not have a lot of furniture but I rented an extra just in case they did not do a good job of packing. I thought it was odd that four men showed up in 2 large moving trucks. I even asked about it before they started work and was told that is how they travel to and fro job sites. Within the first hour of packing the first pod, they asked me to prioritize which items I wanted them to pack. I found this incredulous since they knew the house was closing for sale the next day and ALL of my household belongings needed to be packed. Several times during the day, I commented that they were not packing correctly and was told they have been doing this for years and they knew what they were doing. I was moved by professional movers just 3 years before with the same household contents and I watched how they packed. They put heavy furniture in first and placed lighter and smaller items on top. BUT G&G movers put in large bags of clothing, bedding and pillows in first, then put heavy leather sectional furniture on TOP! I have 7-six ft shelving units for storage; they put them in the pods and put nothing on the shelves! After about 2 hours, they revealed their bait and switch; they again told me that not all of my stuff would fit (after only one and half pods were packed) they offered to load their trucks with my stuff and they would store it for me instead of using the pods AT A FEE OF COURSE! I declined and said it all needs to go in the pods. THIS is when they got lazy. One guy, Hector, spent a total of 4 hours inside one of the trucks. They had truck issues and at several times during the day, all four men were outside looking at the engine on three separate occasions for 30 minutes per. The truck leaked antifreeze all over the driveway which we had to clean up after they left even though i told them they needed to. The truck damaged the front yard; the next morning at the walk through, the buyers demanded it be repaired. They packed 3 pods so poorly, I had to get a 4th pod delivered early the next morning. When that pod driver arrived, he opened the other 3 pods and was shocked at how badly they packed them. I was in such a rush, that the pod driver assisted in packing the 4th pod. He also confirmed that he has never seen a 3 bedroom house with such little furniture need even 3 pods let alone 4 pods. They tried to charge me $1800 for 8 hours but I refused to pay. Jessica, the owner, got on the phone. I explained how many hours Hector and the other 3 did nothing but stand around a truck engine. She tried to charge me $1700 but I again refused. Four men stood around me on my deck while Jessica demanded I pay the bill. I refused but they would not leave until I signed, so I signed under duress including the words: "I do not agree" when signing my name. I told Jessica while i was signing that I wrote above my signature and that I would dispute this charge as soon as they left my house. I had to pay 2 college kids & the pod driver $200 to load that 4th pod. I had to pay $200 at closing for the driveway damage. Rent for addition 4th pod is $900 for 3 months. Hector's 4 hours in the truck =$205. The 4 guys watching the truck repair for total of 1.5 hours = $308. TOTAL=$1813; they charged me $1707.50 so they actually owe me $105.50! DO NOT do business with this company. The reason they brought the trucks was NOT for transportation but to do a bait and switch; to sell me on their moving and storage service instead. They are lazy, sloppy and horrible at packing properly. They damaged my driveway and threw cigarette butts in the driveway, front yard & even in the back yard. They are unscrupulous & should not be trusted.

Very professional at every level. I could not have been happier with the move. This moving company…read moreis the best I have ever had and I have moved 5 times. I highly recommend.

I give them 1 star. I will never use them again. We have boxes missing from our move and we think…read morethey were left on the truck. The movers were very quick to close the van door before we could see it. One of the movers urinated on the side of the house where our new neighbors saw him. It was awful and I would not recommend them to anyone.