Our German shepherd mix Shelby LOVES Central Pet and its people, especially Alex and Phoenix who have helped her adjust after a somewhat difficult patch following our move to Tucson. She now has a new pack at Central Pet with new furry buddies read more

I posted a few years ago that I wished the staff was a little friendlier to people (like me) who don't use the day care all the time. We've had to get our dog the temperament test each time before a daycare/boarding. When I called to makey appointment for this again they referred to my review and said they wanted to know if I would be open to this feedback. I didn't know what they meant at the moment I'm and after some back and forth figured out that because of my comment they don't think I'm open to their feedback. Never said I wasn't open to feedback. What I said was that I didn't feel like a valued customer because my dog doesn't go frequently. And this last conversation confirmed it even more. read more

This was our second time boarding our dogs at Central pet. Everything went well with the first boarding. We had some issues this time, but overall, I would still give a 4-star rating to Central Pet. I made the reservations 3 months in advance and clearly stated that I wanted our dog to have doggie daycare added into her boarding stay. I never heard anything back about the doggie daycare and thought that would happen. We went to drop off our girl for boarding and I let them know that I wanted to add in some add-ons - turndown service, pupsicles and doggie daycare. The employee asked if I filled out an application for the doggie daycare. I said I didn't know about an application, and she said we must fill one out and then they do the temperament test. I asked if that could happen during the stay and was told that it had to be done before any boarding stay. We live 4 hours from central pet. If the temperament test needs to be completed before a boarding that means we would have to drive four hours one way. Sorry, that's not going to happen. There should be a way to get them done for people who live far away from their facility. read more

We've been using Central Pet for about 3 years now and wouldn't recommend anywhere else! Patty is by far the best groomer that I've ever used. Our mastiff loves this place as much as we do! They are clean and always do a fantastic job! read more

Would give a zero if possible. Will not return. My dog was neglected and didn't eat the entire week they had him and no one ever called me or tried to do anything about it. We had to take him to the hospital the day after we picked him up because he was so lethargic. The vet at the hospital offered humane euthanasia because he was in such bad shape, or trying to revive him with fluids and appetite stimulants which we opted for. Thankfully he survived but I will never trust this place with my dogs ever again. read more

Next time there is a staff meeting- there should be a vocabulary review. On the phone, I inquired what inoculations were required for boarding. The person on the phone said: " I don't know what that means". Seems to me that people in the business of taking care of animals should know what "inoculations " are. read more

This is my third year boarding my cat Kevin. They are always so kind and friendly. The place is clean and welcoming and they make the process very easy. They always lie to me and say what a good boy he was (he's not ) and give me an update on his stay. He seems in great shape when I pick him up. Thanks so much. read more

I brought my 5 month old puppy in about 3-4 times. Hoping to socialize her and improve some manners, of course I work with her at home but everything helps. My dog is hyper and excited to see people so the lady taking her in didn't like that and would tell her to calm down. While watching the cameras I noticed that my dog would be calm. She wanted to play with the other dogs but the workers would pull her away. When she would run up on the workers' leg or be near them they would pull away. Not one person would acknowledge her. When I went to pick her up those times I would always get negative feedback about how she did this or didn't do that. I'm really trying that's why I brought her in to help her some. Made me feel awful. I still had some more sessions to use but I'd rather eat the cost than deal with them. read more

Central Pet does NOT deliver on the services they describe on their website. My dog was not fed at the times indicates. Today for example, it's already 3:52pm and he JUST was provided his lunch (which is posted on the website to be at 12pm). It appears though the lunch provided was not his, and they accidentally switched it with his neighbors. So after an hour where my dog didn't eat, they took it away. It's now 6:30pm and he still hasn't been given his dinner (posted on the website as 5pm). Today, my dog has been given four of his five "breaks" to go to the yard. Two of those lasted only 1-2 mins. The fourth one was six minutes long, however upon being returned his run he came in the outside door and ran straight through the inside door which was open. This is the second time in 24 hours they've lost containment of my dog. I asked for add-on services they have not been providing. He was supposed to get "turn down service" and daycare. They switched him out of daycare yesterday and promised two or three 20-30 min 1on1 play sessions instead. None of those have happened. My dog is clearly in distress, yet nobody is doing anything to make him more comfortable (add a privacy screen, close the outdoor run), and you can see employees walk by. This is behavior and concerns I spoke with the employees about and they reassured me they would adjust his environment as needed. I've been trying every method of contacting them today, because my dog is clearly upset and distressed, but they are actually ignoring my contacts. The only thing I know has gone through is on FB Messenger, but they've read and not responded. They say they are closed on Sunday and don't allow pick-up, and will not make an exception, yet my dog is not being treated to even the bare minimum service they say they provide. We avoided their daycare facility, which is separate, due to high volume. Apparently though they bring the daycare dogs to the boarding facility on Saturdays now and so my dog was placed in with 20+ other dogs and got overwhelmed and over excited. The entire experience has been unacceptable, and the fact they refuse to let me pick him up is also unacceptable. Everything I can see from the customer reviews, to online employees reviews on Indeed and Glassdoor, make this apparent the facility has gone downhill. Don't trust they're doing what they say -- the only reason I can confirm they didn't for my dog is I've been able to monitor the camera. Not every owner gets that luxury, and is that really how you want to spend the time away? read more

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My poor dog looked bored and unhappy the entire time. They say their kennels are 7 x 10' but as you can see in the pictures they look much smaller considering my dog is a 64 pound medium size. I never saw him go outside rather he just stuck his head out, I'm not even sure what was out there or if he could even fit. I asked them to leave the food all day as he's a very picky eater and he will not eat on just a morning schedule and I never saw the food go back into his cage after the late morning (9:45ish) take out and there was plenty of food left but never given. And not given back. I picked him up after 3 days with ribs showing. I did notice that they changed his bedding daily and it seemed he was taken care of even though he always looked bored. Of course there was a mishap where somebody didn't tell somebody, when I was supposed to pick my dog up and he was not ready to go, or bathed. However thanks to the wonderful employee Kenya she moved mountains and made things happen in under 20 minutes. For such a young employee to know how to attend to the needs of the pet parents, I applaud Central Pet for hiring. What a fabulous employee and if she is not a manager, she should be. She is the only reason for your 3 star. According to their ads the dogs have access to animal planet. However in the pics, I can't see animal planet being played anywhere where my dog could physically see it. I have no idea if what I paid for actually was done. For instance, extra play visits, treadmill walking, and while I used their suggested chrome and Firefox browsers I got a very low picture and really that's all it was a picture the video just would not play. We're dealing with 2000 technology. Would I let him stay here again probably not. He needs a lot more action and attention. Also don't forget your Seresto collar!! We did not get ours back. read more

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Back in 2014/2015 I took my precious dogs, Penelope and Jack to Central Pet and they loved it. Penelope was more interested in people and Jack played and herded. In December 2022, I adopted a fearful and reactive puppy, Matilda, who I'd all but given up on taking her in public. I work from home and am with her essentially 24/7 so she's very protective of me. When we take walks in the neighborhood, she is barking the entire time. She failed the temperament test for daycare, which did not surprise me. However, I think Talia could see how distressed I was and offered to place her in the socialization class, where I drop her off and the staff work with her to get used to people and dogs. We've been going for about 3 months now and while she's still really fearful of other people, she stops barking after a few minutes instead of barking and growling the entire time someone comes over to the house. I really appreciate the male staff for being so patient with her because she's afraid of men and I don't really have any to introduce her to. She can be naughty in daycare but they are still working with her. I know she loves going so much because when we turn on Grant Road she starts getting excited and squeaking in the car. As soon as we go through the door, she does her full body wiggles, which she reserved for only her favorite people. When I pick her up she's so calm and sleeps until Wednesday or Thursday usually. She's not perfect. She might not ever be perfect, but hopefully she will be more socialized and better behaved because of all the work the staff are putting into her. read more

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The people working at this place aren't particularly friendly. The first time I stopped in, they acted annoyed that I had questions. They act as if they're doing a favor to answer questions. I also feel they're only interested in dog daycare clients if they're going to be there several days a month. The "dog temperament test," they give dogs, $37, lasts about 10 minutes. The girl who gave the test looked like she was barely out of high school. She w is NOT one of the more experienced trainers. I watched the test on the television. My dog did fine with the larger dog. The smaller dog got in his face and my dog nipped the air in front of his face. The "trainer" came out and told me he failed the test because he "bit at the dog's face." She must have thought I didn't SEE? However, I have talked to 2 long time professional dog trainers and BOTH said my dog's reaction was a "correction," not an aggressive move. Overall, it turned out great because I don't believe all sizes of dogs (sometimes 30 -40) should be in the same area with only a few people watching. They CLAIM there are several watching, but they weren't when I watched the camera in the outside area. If an altercation or fight breaks out, there aren't enough ememployees to break up a large number of dogs fighting. After watching, even if she hadn't told me my dog failed, I would have NEVER left him there. It's CREEPY. read more

We love taking our dog to central pet for daycare we haven't tried boarding her yet. We've taken her since she was a puppy. It helps get her energy out so she doesn't destroy the house. All the staff is friendly and our dogs loves them. We have the unlimited pass and taking her to daycare has socialized her very well. Everyone says our dog is very well behaved and she has a great temperament. read more

I took my two pups there and was so pleased! They were not a bit stressed out when I picked them up. Very nice due to my older guy having anxiety and the other is young and peppy. I had grooming and again very pleased. I am a repeat customer for one, now for both! read more

Good rates Less than friendly staff or maybe having a bad day I will try them again and update you read more

Recommend Central Pet Tucson to anyone needing boarding services for their pups. I can tell my dogs had a great time and I love that they have cameras to check in on them during their stay. I also love the fact that they don't smell terrible (which has been my experience in other boarding facilities), you can tell the place is kept clean. The only reason I do not give them a 5 star review is because I was quoted $160 for a 2 night stay and ended up paying $210. I was not made aware of the $29 temperament test fee per dog prior to dropping them off or even at drop off. I also never got pictures as I was told at drop off. We are in the process of moving across the country from FL to CA and stopped in AZ for 2 nights, that's the only reason we probably won't return. Thanks Central Pet AZ! read more

This review is based off of two dog boarding experiences in the past six months. After moving to Tucson this past summer, I came across Central Pet in an ad in the Tucson Weekly for a free night of boarding (a big plus!). Other pros: staff seems like a perfectly nice group of 20-something well-meaning females for both experiences, you can schedule the appointment online and receive a call back confirming relatively quickly, and upon check-in they re-confirm requested services and dates of boarding with you to make sure everybody's on the same page. Now for cons: 1) prices for boarding room type are not listed on the website (they have lots of options, which is great, but it's curious price is not listed as it is for other add-on services like walks, play times, etc.). It would make budgeting/planning a little easier for the owner. 2) their contract - it's pretty typical until you get to the end where it basically says you agree to any future updates to the contract without actually necessarily having to be directly informed of these updates (it mentions an announcement would be posted at the physical location). 3) we opted in for the holiday party and were told there'd be a photo or paw print keepsake, but upon checkout nothing was included from this party, except the $10 party fee on the bill. 4) for the first stay I didn't receive a "report card" but on this second visit found one at the bottom of our bag. See included photo - "Skiska broke one of Skiska's nails!" One, his name is Shiska, not Skiska. Two, nobody mentioned anything about this to me until I noticed his bleeding paw once we got home. Three, that comment written by a staff member is super unprofessional and attempts to put the blame on my dog. I realize life happens, but all you had to do was talk to me about this "problem" in person upon pickup and you might have avoided this Yelp blast. Instead I now get to wonder what else happens during a dog's stay at this location... I really wanted to like this boarding option for my animal, but am now having second thoughts. read more

Central Pet Tucson - Nice idea, but poor execution this time around. - Pet Sitting Near Me - Tucson, Arizona

I picked up my pup after a 3 day stay. His bedding smelled so badly I had to put it in a plastic bag. It was just washed before going there .I don't know if it was because another dog had been on it or the kennel room was dirty or what. The manager there said that the past manager wasn't doing a good job, but that they had that fixed and all bedding was washed before pick up. A blatant lie . The worst part is that when I picked him up he had SUPER high anxiety, something that he never has. It took him a day or two to be himself again. I don't know what happened there, but I did read a review of a girl yelling and intimidating dogs. I really hope that didn't happen to him or any other dog at his time. I no longer trust this place. It's a dump. read more

Recently I left on tour and boarded my dogs at Central Pet (Jackrabbit). I spared no expense. Obviously, I love my dogs, and I needed to feel secure knowing they are taken care of while I'm away. I went to pick up my dogs and noticed a staff member putting on his choke collar with the prongs facing my dog Buck's face. She was sliding it over his head, prong first, whilst my dog was jumping. He's a 100lb puppy that saw me at the front desk (after a week) and got excited. I thought, hmmm, that's an odd way to put on that collar, surely these guys are the experts, so I wasn't worried. I was checking out and didn't think anything of it. While traveling home, I pet Buck and noticed he had fresh blood on his right eye. I called Central Pet immediately, as I live less than a few miles away. I noticed that his eye had a cut that looked like a prong had been drug across the eye. It was the same width as the prong on his collar and it was also on the area below his lower eye. I realized what happened, the staff put the collar on incorrectly while Buck was excited and jumping, the prong punctured the skin next to his eye, as the prongs were directed toward his face. She should have opened the collar and snapped it on, like any other individual with experience or common sense knows to do. I explained what happened to the staff and was understandably angry. My dog was hurt. I paid a lot to get my dog back without him bleeding. The owner called me a few hours later, proselytizing about what an animal lover he was, while committing to calling me first thing in the morning after taking time to interview staff. That was 11/15. I'm still waiting for that call. I encouraged him to check the videos, as they have cameras all over the place, most of which intermittently do not work. He indicated the staff that put the collar on was an "experienced groomer." That's even more concerning, the "cream of the crop" at your business, does not know how to put a collar on a dog. Just a little to the right and Buck would have lost his eye. I want to relay this concern publicly, as a levelheaded, pragmatic individual, who does not have any incentive for doing this. I paid the boarding fees (though note every time I go in, I ask them to break it down as they have previously overcharged me); I'm not asking for a discount, I have money. I'm asking for follow-up, training for your staff, and commitment to following through on what you promise. If you (Richard) can't even call an injured dog's owner back as promised, I'm certain your staff exhibit the same type of lack of follow through. Reading some of the google reviews it seems like that's a pattern. If you value your dog's safety, consider this post. If you go there currently, it's only a matter of time, until one of their staff makes a mistake, that hopefully doesn't injure your dog, because if they do injure your dog, this is the outcome and lack of concern/accountability you may expect. read more

Central Pet Tucson - Pet Sitting Near Me - Tucson, Arizona

LOLA & I were visiting Tucson from Austin, Texas recently and I made an appointment in advance for her haircut & day boarding. They did a good job and were very nice to us! We will use them again next time we're in town. read more

Central Pet Tucson - LOLA likes her new doo! - Pet Sitting Near Me - Tucson, Arizona

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Our poodle is always happy coming here. We come for both boarding and grooming. I can tell when we pick our dog up that she is happy. The staff is friendly and caring. The prices are fair, and they take good care of my pets. The staff has sent me pictures of our dog while we were away because they knew how hard it was for us to leave her, and they allowed her to hang out at the front desk, so she could come out and see people. They have quality food and products for sale as well as great services. They also offer classes and doggie daycare. My only complaint is I wish they were open on Sundays, right now they're not, and it's not convenient to pick up our pet when returning from out of town. read more

They seem nice enough so I wish I could recommend them. We were told that it would cost 8 dollars to be updated with a simple picture each day of boarding, and we were lied to and charged 8 dollars every day. Also paid $55 to have her groomed and I've never seen so many loose hairs on her in the two years we've owned her. If they did groom her, they did a terrible job. Only positive was the play area looks decent and staff seems nice overall. read more

this place is crazy! and not in a good way. the oddest part was how it felt like they didn't want us as customers? i'm friendly and easy going and so is my pup - he's thrived at daycares and camps in NYC - this isn't new for us. the staff here acted like they didn't want us there and didn't even greet my dog. it also made us uncomfortable that, while they were upfront about having 60 dogs at a time, they didn't tell us they'd all be in the same teeny tiny room with one staff member. 60 dogs of all different sizes in one small room with that ratio? they are a factory and your dog is just a number. there are much better options in the area. read more

DONT TAKE YOUR PETS HERE UNLESS YOU WANT TO RISK THEM DYING! Central Pet doesn't value the life of animals & nearly killed mine & have refused to inform other owners of the illness going around my dogs contracted from there. I have two vets backing this up It has crippled me w/ debt, 12k, & left one dog nearly dead & others sick they are refusing to take accountability or inform other clients of what is going on My 3 dogs stayed in the Central Pet boarding facility earlier this month for the first & ONLY time. I havent boarded in many years & never have I experienced kennel cough or had such a heartbreaking & shocking experience w/ my animals All 3 of my dogs, between ages 3-6, had a wellness check & updated vaccinations days before they were boarded. They were given clean bills of health. My normal vet I have used for nearly a decade & trust entirely is appalled at what has happened & is on the lookout for anymore sick dogs that come from here Due to the negligence of Central Pet at informing me 1 of my 3 dogs had come down w/ a respiratory illness while there, in the last week I have about 12k in vet bills, a young healthy dog who contracted aspiration pneumonia from kennel cough & was not expected to live, another dog of my own who left the facility sick, my younger brothers 6 month old puppy is also sick now, 1 of my cats is sick, and my brothers girlfriend's pets are sick. All 3 dogs had to go to the emergency vet, one after collapsing unable to breathe w/out showing many symptoms prior I have brought this situation to Central Pet's attention & they have completely dismissed it & have not been willing to inform anyone else w/ animals there of the illness. I have been told what has happened is not possible to have come from them as they absolutely do not have kennel cough there & a manager had to be involved & begrudgingly agreed to let me see the paperwork I signed. When I picked up the paperwork I was ignored entirely when handed it and they refused to acknowledge anything was going on. There is no record of verifying vaccination records either, I double checked w/ them and my vet. I'm being told it was a verbal verification only which to me is unacceptable I had to watch one of my dogs be put in an oxygen cage/tank & say goodbye to her w/out even knowing she was sick 24 hours prior. She turned a corner at the last minute after the emergency vet did everything they could to save her for days, it took every antibiotic they had available & very intensive care, we were at the point of a ventilator or euthanasia if she didn't respond. I feel so lucky she is slowly tuning a corner, she has days left of expensive ICU care. I cannot tell you how heartbreaking it was to go through that & my dog will have lifelong health issues now. My other dog, the one who left Central Pet w/ a cough/hacking, I thought was suffering allergies as I am not familiar w/ kennel cough & the employees told me they'd inform me if anything became notable. As a boarding facility I would expect them, as does my vet, to know the signs of kennel cough & to inform the owner immediately I was told my dogs had to have contracted it from the vaccine. My vet & the emergency vet said the same thing, in an older immunocompromised animal this is theoretically possible though unlikely. In multiple healthy younger animals it is nearly statistically impossible & that no boarding facility should ever claim to be 100% free of kennel cough as the vaccine is only about 70% effective as there are many strains & it's hard to vaccinate against them all & it can be contracted in the air. My dogs were also tested for the strain the vaccine covers (also flu and covid) & were negative for that so they 100% did not get it from the vaccine Central Pet is not verifying vaccinations. I was told by my normal vet that animals should wait at least a week before being boarded after the vaccine but that boarding facilities don't have to legally follow that guideline. Central pet did not tell me this despite me informing them of the exact dates of my dogs being vaccinated. read more

I brought my two dogs here for grooming. The place was clean and had many items I didn't expect for sale like dog food, treats, toys etc. Staff was really friendly. My only complaint is I explained how I wanted my golden doodles fur trimmed and they did not listen. I specifically told them I liked the top of my doodles hair because it is fluffy and flops around when she runs but they completely shaved it down. read more

I'd give this place ZERO stars if I could! Terrible with taking care of my dog. She came home more anxious than normal after our boarding stay. They didn't even give her her medication and now she's worse than ever. Find a new boarding location!!! read more

Update: I talked to the manager and she listened to my concerns and was very understanding. She took full responsibility, didn't try to cover anything up, and was professional. She offered me a full refund and told me that she was also very disappointed and that she will be having a talk with her staff members about it. She also offered to be there during the entire process of boarding if I were to board there again to ensure quality service to regain my trust which was really sweet. ----------------------------------------------- I am very disappointed in this facility. I boarded my dog for one night and ask the front desk to feed my dog at 6pm and 6am which I felt like wasn't too much to ask but I came home with his pre measured bag of dog food for the morning still full at the bottom of his bag of toys. I called them and asked them why that was and was hoping for a reasonable response and their response was: "Our tech kennel was late today and she wasn't able to feed the dogs yet" "We feed Cooper but he didn't finish his food so we put it back". First of all they just said they didn't feed the dogs yet and then they contradicted themselves and said they feed him but he didn't finish. Second of all, I know my dog and he finished his food within 3 minutes and the bag wouldn't have the same one cup of food that I measured out ahead of time. Not only did they not notify me this when I picked him up so that I can feed him when I get home but I was also lied to. It was unprofessional and the trust that I put in this facility was thrown away. I probably wouldn't have feed him if I didn't empty out the bag of toys. If I'm paying $39 for them to just take him out to the bathroom and feed him at 6pm and 6am and they can't even do that then what am I paying for? A glorified pound? I'm sure the animal shelter/pound treats their dogs better actually. read more

I use this place to board my dogs when I go out of town! My pups always come home happy and healthy! Their belongings come home clean! The pups drag me in the door when we get in, they're so excited to be there! They know my pups by name and are always excited to see them! You can get a photo package if you choose not to get a camera room, it's so nice to see that they're happy and healthy when you're halfway across the country! read more

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I have been bringing my dog here for daycare for about 6 months now. They are all so kind and truly great people! Every employee has been wonderful. I can tell they genuinely care about the dogs and want them to have a fun day. They also have a great pet food store in the front! read more

Zero stars. We have been told over the last two years that our dogs would never be transported away from the main kennel building for grooming services to their secondary building some blocks away. We arrived early to pick up our dogs to witness our dogs being unloaded from an employee's car having been transported unauthorized, unleashed and unsecured. When we questioned this, we were told we had given authorization in a previous conversation, which was a blatant lie. Part owner/manager Richard was not willing to listen to our concerns regarding this experience nor previous concerns and told us to leave of his business. Richard did not apologize for how his employees handled our dogs. Of note, we would never have known this if we had not arrived prior to our appointed pickup time. We will obviously not be utilizing this business again. read more

The Tucson location is absolutely amazing. We have been taking our fur babes here for a few years now. They are never anxious about going, and are always happy when I pick them up. Their facilities are some of the best in town. Even after moving out to vail and admittedly trying a few other places on this side of town, i still make the trek to make sure that they are well taken care of. read more

Tucson Boarding Experience: (Long, Detailed, and Honest Review) I left my service dog, a Goldendoodle, with Central Pet Arizona for a short 3 days and was NOT impressed. I was impressed (at first) as the check in process seemed organized and very thorough however, after explicitly explaining and going over all of my pups allergies, specific feeding requirements, and other care requests, almost all of my asks were blatantly disregarded. The staff was beyond incompetent. His first night with Central Pet, he ripped up and ate the corner of his bed. 45 minutes later, a staff member finally cleaned up the mess of stuffing he had created. Let me mention that multiple staff members walked past his crate before deciding to clean up the mess. (I was watching the camera system the whole time. Central Pet, I have screenshots of the cameras and timestamps if you want them.) My pup has NEVER been destructive and has been boarded before with no issues (including a 1 month long intensive service dog training camp). The reason for his destructive behavior was due to the fact that the staff was ignoring all my feeding requests. I had made it clear that my pup was an open feeder and therefor asked that he have a bowl of food at all times. 9/10 times I checked the camera, my pup was either out of food OR his food bowl was taken out of his crate. (One of the times I was watching the cameras I watched as one of the workers reached into his crate and took out his food bowl which was still full). Again, on the second night of his stay, he ripped up his bed again but this time there was no saving the bed. I called Central Pet to request that someone go into his crate and clean up the stuffing from his bed. I called at 6:50pm and my call was forwarded to voicemail. I called three more times to try to catch someone before they closed at 7pm and had no luck. I left a voicemail requesting that someone call me back first thing in the morning the next day, by my request was disregarded. I continued watching the camera system and this time, it took the staff 1 whole hour to clean up the mess. Again after watching (via cameras) multiple staff members acknowledge the mess and continue on with something else. On the morning of my pups pick up, I finally received a call from the staff that sounded as though they were covering their tracks. I was told by the staff member that he ripped up his bed once (even tho it happened 2 different times on 2 different days) and they also tried to tell me that he had food the whole time (I watched the staff members pick up his food several times and take it from his crate). Here are my questions for Central Pet: -Why were my feeding requirements blatantly ignored? -Why did no staff member stop my pup from tearing up his bed? Aren't you supposed to have 24/7 watch for the pups? How did you not see him beginning to tear up his bed on BOTH occasions? -Why was I not called the first OR second time he ripped up his bed? (This should have been done immediately after both times as it can be incredibly dangerous for a dog to ingest stuffing and foreign objects like that.) -Why were my calls disregarded? It has now been two days since I picked up my pup from his stay at Central Pet. He has had runny stool for both days and will now be needing to see his vet as they are concerned with the amount of foreign objects he ate while under Central Pet's watch. At the time of pick up, I shared my concerns with Central Pet and was given a very minimal discount on his stay. In my professional opinion I should not have needed to pay a cent as the staff was incompetent and unprofessional and Central Pet did not live up to their promised standards of care. After picking up my pup, I received a phone call from a staff member, apologizing for the care on behalf of the manager. Again, in my professional opinion, the manager SHOULD HAVE called herself, and offered me a full refund for my pups stay. read more

Doggy daycare review: This place really impressed me at first, but I'm really NOT please with it now. My lil pup has been coming for about a month now, and at first he was happy and excited. However, recently I was told by a friend who was watching the cameras that the employee was constantly yelling at him and even tried swatting at him. (central pet, I have time stamps in case you guys need them). I started watching and noticed that this specific lady was constantly yelling at my little guy and the other littles. Even chasing them and yelling at them, and even pinning them to the ground and yelling at them. After I saw this, I immediately called to complain and ask that they monitor her behavior. When I came to pick up my pup, she drilled me about my dog saying that he was overly aggressive (he's a 10 lb little guy and she made it seem like he was gonna kill someone), which he's not. And a bunch of other things. Convenient that it was the day I complained? Don't think so. I've noticed my dog is more skittish now, and when I watch the cameras my dog and others don't want to be around her. After this event, I'm going to finish my month pass and cancel. Pretty disappointed because other employees are so loving and caring towards my guy but she isn't. I should feel comfortable to bring my pup anyday without fear that this lady will ruin his (expensive) stay at a DOGGY DAYCARE. I hope to get a response or hear back from management, because I kinda want to continue coming but I'm stuck. read more

Don't go there! Our puppy got his throat damaged there and was never the same. Vet had checked out just a few weeks before and said he was in good health. But we picked him up and he was coughing. That's when the vet told us he had a damaged throat. His life after that stay was bad. Don't wish that on any puppy or family. read more

This was my first time going to Central Pet for any service. My 13-year-old dog desperately needed a nail trim and Petsmart groomers were not cutting it. A week before I scheduled my appointment over the phone with Kenia, and she assured me that a nail trim with clippers and use of the Dremel was only $12. Great deal! The groomer, Patty, did a great job! She was so patient and polite with my stubborn old dog and got the job done! 10/10, definitely recommend her! I was planning on coming back in two weeks for a nail trim and a groom until I got to the counter and the person ringing me up said I owe $18. I was confused and told her I was told it was $12 when I scheduled. She said with the Dremel it's $18. I paid and when asking for the receipt, she gave me one with no prices listed. I asked for a detailed receipt, photos below, and it said "OTHERGRM" for the extra $6. That's when I knew I was being overcharged. I confronted the cashier and all the other employees got silent. Had to be a Karen and ask for a manager, who happened to be Patty, she confirmed that I WAS overcharged and gave me a full refund! I was so happy with the service and was planning on becoming a regular until my interaction with that bratty asshole! The 2 stars are for Patty. :) By the way, according to Kenia, small dog nail trims are $6 and large dogs are $12. Why was I being charged for 2 dogs?? read more

Central Pet Tucson - Original receipt given to me. - Pet Sitting Near Me - Tucson, Arizona

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I have only used the grooming services, dealing with the groomer was exceptable. Otherwise I say stay away from this business. They really don't seem to care if their customers are satisfied and feel their business is wanted. I recently had a disagreement with them, instead of trying to calmly t resolve the matter the I guess manager insisted they were right ( what happened to the customer is always right , not here) she just kept saying I 'm not going to deal with this. So, if you say anything you are an enemy, they actually told me I could not bring my dog there anymore. Wow, amazing that they are doing so well that they would lose a long standing client because this rude manager was annoyed. This was the worst customer service and handling of a problem I have ever dealt with. I think this indivual could use some training on how to deal with people. There are many other places in town to go I have no intention of bringing my business here. This is not the first time they have been rude . Don't subject your pet or yourself to this business. read more

They are awesome to both the dogs and the humans who work there do not leave your dog there. They lost one and are overall terrible.

We take our pup here about once every week or two for day care. The staff know our dog by name and are just as excited to see our fur child as she is to go hang out with these guys for the day! They also have festivities for different holidays where the dogs get extra love and care and treats. Wondering about your pup? Check out the live webcams! read more

In the past, we've been happy with boarding our large golden retriever here. The staff is very friendly, kind to our dog & knowledgeable. Recently, we brought home a new puppy & bought healthy, made in the USA food & supplies here. After researching quality dog food /ingredients ad nauseum, I found that Central Pet stocked all of the best brands. It's been many years since I've had a puppy, the lovely young women helped get me started with recommendations on feeding, etc etc. I left feeling confident that we're giving the best to our precious pup! The 'boutique' is clean & well stocked, the dogs in the back of the space seem content. I trust Central Pet. read more

This review is for prospective candidates for Central Pet daycare. Approximately 1.5 years ago, I took my new rescue / abused dog in for an evaluation for participation in daycare. I paid the $32 fee, completed the paperwork & provided vaccination paperwork. A staff member took my dog in the back and promptly returned her saying she wouldn't let him remove her leash. I was informed that I could retry the test once Kali was more comfortable with people. Fast forward 1.5 years and Kali is ready to be tested once again. I was informed that I'd need to redo paperwork (fine) and provide vaccine info. (fine). I was also told I needed to pay the $32 fee again. At the first try, I was never informed there was a time limit for the retry, nor that the fee was nonrefundable even though my dog never completed the first test. My disappointment and frustration is with the need to pay again and they way I'm being treated. I have no problem completing the paperwork and providing vaccine info. again. Dog changes can occur and updates are fair. But to require $32 for another test, when the first one was incomplete and no expiration was given is unreasonable and unfair to the customer. The Manager, Kathy, felt it was more important to hit me over the head with the "policy changes", rather than consider the "right thing to do". We paid, we did the paperwork, we failed the first test, and should be allowed to retest when the dog was feeling more secure. Asking for payment again seems selfish. read more