Right now its my only mode of transportation. the light rail has been on in schedule give or take…read moreand the prices are great and like that theres a daily maximum I have pay and the rest is covered. also for the buses they are pretty quick. I have it at three stars because it's more of an annoyance and there should be a different way of doing it, and thats checking to ensure everyone has paid on the light rail. on average i get checked 3-4 times just in the morning on the B line and sometimes by the same person and sometimes they see me scan my phone at the little kiosk. I understand the need to check but come on. There should be a way better implementation. also it creates a safety hazard when the train starts to move. Idk about every one else but thats my two cents. and one more thing for the buses, hold onto a chair because they brake hard, at least on the ones I take.

Dangerous Negligence Disguised as a Service I have used and…read morereviewed plenty of services, but what happened to my roommate demands to be documented publicly. She got off her shift at 9 PM and waited for her scheduled pickup until midnight. Three hours. Alone. At night. Her phone had died, and apparently that was enough justification for this company to simply abandon her. No attempt to follow through, no contingency, nothing. A transport service that cancels a ride because they couldn't reach the client instead of just showing up to the scheduled location at the scheduled time is not a transport service. It's a liability. She was stranded and unreachable until a manager happened to notice her still there and let her charge her phone so she could get an Uber home. A stranger's kindness did this company's job for them. A woman alone outside late at night is vulnerable. That is not a dramatic statement. That is reality. The fact that this company's response to a minor obstacle was to leave a client stranded for three hours rather than simply show up speaks to a fundamental disregard for customer safety. Consider this a formal warning: if anything like this happens again, we will be pursuing every legal avenue available to us. A transport service that abandons clients in unsafe conditions has real liability exposure, and we are prepared to act on that. Do not use this service if you value your safety or the safety of anyone you care about.

The worse public transit system the rail will wait about 20 minutes at one stop for no reason…read moreconsistently and the operators will drive the rail especially slow as well the workers themselves will each tell you something different in regards to payment the most un reliable transit system

Had to change trains to get from Chase Field to Central Ave and Camelback Rd going West. 1st train…read moregoing out of service. Closest Metro stop on Central Ave and Washington was closed. Had to walk to Van Buren. So confusing. No communication anywhere. Well at least the Dbacks won

I consider this the chariot of the people. I absolutely love public transportation and the light…read morerail is a great way to get around Phoenix and the metro area. I wish they would expand the service throughout the valley instead of just cutting down the middle. The fair is very cheap, $2 for a one way ticket anywhere is great deal anywhere. I especially like that its on time, clean and accommodates bikes. Next time I need to go down town I will just take the train. It's cheaper and a lot faster.

I have gotten on and off at this Valley Metro location on a few occasions. You can jump on both…read moreValley Metro Rail lines at this hub. The Downtown Phoenix Hub is the transfer point between the A and B lines. The B line is the north-south line that opened in 2025. The hub itself is located on the block formed by Central Avenue, 1st Avenue, Jefferson Street and Washington Street. To jump from the A line to the B line and back, you have to get off the light rail train that you are riding on when it stops at this hub. Then walk across the street to the station of the other line that you are wanting to go on. The first time that I tried switching trains, I was so confused. But I eventually figured it out. Both CityScape and the Suns Arena are nearby. I don't ride the Valley Metro often. But I am glad that I have it as an option for transportation. I mostly ride the light rail to sporting events and to the airport to avoid parking fees.

Excellent service! Our drivers were both very helpful and pleasant. For the pleasure of being…read moredriven in a Chevy Suburban or better vs the competitions crowded old Ford Transit for a few extra bucks... there's no contest! On time, easy to schedule. Vince Drives you the best choice!

Vince is the best thing going in Arizona, 5 stars for sure!!…read moreVehicles are awesome, drivers are great and always on time!

Uber picks up veterans for free, Drivers Bertram & Robert were great…read more The only negative: should ne no food in the cars or smoke

******DONT USE UBER!!!!!!!!! ****…read more I called Uber customer service to dispute an unknown charge on my account. During the call, the rep requested access to my phone to help me navigate the process. I allowed it and he proceeded to access my bank account and steal $975 from me!! He then attempted to charge my bank account through Uber $500 eight different times within the following hour. I have a bank statement, confirming this. The attempted charges come from Uber. I have contacted Uber on more than 15 occasions since the incident, never getting any real attention whatsoever. Instead, I always get an automated message telling me since the charges did not go through, they are closing the case. And just like that, I am dismissed! There is no getting a hold of a live human at Uber. It's all automated and it's all generic and nobody there cares about my situation. Needless to say, I will never recommend or use this company ever again. Ever. Uber is the most unprofessionally run business I've ever used in my entire life. My advice to anyone considering using Uber is to find a different service. This company is not worth giving your money to. They should be ashamed of themselves. They do not know how to treat their customers. They are unAmerican.

The Blue Line WAS a North/South bus loop winding from concrete Paradise Valley Mall down to some…read moreSouth Phoenix oasis (probably a myth since I've never been there) called the "Ed Pastor Center", and back again. The Blue Line WAS great because I could pick it up just outside my home near Squaw Peak and ride it through the Camelback corridor, down Central to downtown. Without a transfer. That's all changed with light rail. Instead of proceeding down Central to downtown, the line's new southern terminus is Central and Camelback, a fortuitous endpoint for Sweet Tomatoes & Applebees' afficionados but not so great for citizenry with taste. Or places to go. Like, uh, me. Now I trudge off the bus, sneer at Applebee's and get my cancerous tan waiting for ostensibly convenient light rail to venture downtown. It's worse coming back, timing the transfer, cuz the bus back to my house only runs every half hour. This "new improved" Blue Line (they now call it the 39, presumably for the extra minutes they've tacked onto my trip) is makin' me blue. On second thought, maybe I'll just hop in the car :- (

Funny bus driver who made everyone feel at ease. I was super lost and thankfully he was so patient…read moreand nice and found my rental. My bad can't remember his name

Very polite and courteous great driver he was very talkative and helpful regarding g the airport as…read morewell

Good guy. Friendly, good driver. Cheaper than car share services. No frills, clean car. I'd use…read moreagain.