I was in Ottawa for the Tamarack Half and bought a pair of socks at the Bushtukah expo booth. When…read moreI got back to my hotel room, I found that there was only one sock in the package (I suspect the other was used as the model on display) I though I'd learned a lesson about checking before buying anything, but figured there was no downside in writing an email to the store, thinking that maybe someone would be coming downtown for the race and could drop the missing sock off at the hotel. They mailed me a pair along with some extra goodies for the inconvenience. It's a level of service I never expected. Bushtukah certainly demonstrated their mission to provide unparalleled customer service. They've made me a fan for life. I wish they had a store less than 3,500 kms away from Calgary.

I have bought many bikes and skis over the years at this store. I keep coming back for a reason…read more Today we bought another bike, this time a road bike for my daughter. Alex was super patient and very helpful. I will keep coming back for more. Finally, their selection is awesome.

I forgot my running shoes at home on a business trip to Ottawa. I googled shoe stores Ottawa and…read moreSoorts 4 came up and had high ratings. I have wide feet (EEEE) and was skeptical I could drop in and buy shoes I liked and fit and have a large selection. Shoe stores seem to never have my size. Not only did they have a wide selection (pun intended) to choose from the associate that worked with me was well versed in every shoe it seemed. In 15mins I was in a pair of shoes that I liked and was on my way. It was a pleasant surprise.

I went to Sports 4 College Square to buy a pair of New Balance running shoes, but they did not have…read morethe model I wanted. The clerk suggested I try another brand. I asked if I could try them at home to make sure they were comfortable, and the clerk assured me that I would be able to return the shoes. Today, I brought them to return to the store, as I found that they were a bit narrow in one of my insteps. When I went to return the shoes today, the clerk went to the back of the store where only staff can go and spent a long time talking with, I assume the manager or store owner. When he returned, I asked what the problem was. I was told that there was a note on our name that said we were only allowed to get an exchange or get credit. I asked why and was told that over the past six years, (since 2018) my husband and I had bought 9 pairs of shoes and returned them. I was then told by the person from the back of the store that we were banned from buying any shoes from that store because it takes up too much of the staff's time to deal with people who buy and then return goods. Wow! I am not a person who goes and tries things on in stores and then returns them and buys online after. I rarely buy anything online. I felt very violated by the attitude of the staff people in the store. Instead of talking to me about why I returned the shoes and maybe trying to get to the bottom of why the shoes had been returned, instead we are told we are banned from buying in that store. What a shocking way to treat your customers! I will definitely let others know the customer service policy of this store. We have at least 6 runners in our family and many friends also. Looking forward to buying from a store that respects and values its customers.

It had been years since I last stepped foot in an MEC store. The last time I did was in Montreal…read moreperhaps eight years ago. That particular store is long gone. My friend and I stopped by to check it out. She let me know that you no longer need a membership. Yep, I live in a cave. This store is huge. It's two floors of camping gear, bicycles, apparel, snacks, and more. I know many folks who think that MEC is strictly for campers. I have never done any camping in my life. It's not because I don't like nature. It's because I'd get eaten alive by mosquitoes. My bug bites get puffy and extremely itchy. Instead, I can enjoy getting hats and tumblers. We saw a flat flask that we both liked. It would be great in a bag or purse. Is it bad that I was thinking of filling it up with booze instead of water?! It was a bit expensive at roughly $60. Every water bottle that I own does not exceed a third of that price. I like the sling bags at MEC. They are durable, have many zippered compartments, and are comfortable. I still have my red one. This store had more updated styles. If it came in purple, I would have bought one without any hesitation. There were some sales going on. Prices are high to begin with, so if you can get something on sale, do it. I saw a sun sombrero that fit my large skull. I couldn't justify paying $40 for it. I hope that it goes on sale. I like the travel accessories. From charging adapters to mini flashlights, you can get everything here. My friend found a pair of Teva sandals in my size, at a reduced price. I haven't worn this brand in ages. I had just bought two pairs of sandals a couple of days earlier. Had I not, I would have probably bought this pair. Teva has velcro straps on all its sandals. I am into the convenience of velcro on footwear these days. This store had those massive Stanley tumblers that everyone seemed to want earlier this year. I held one in my hand. It was $60. I then put it down, similar to the flat flask. I enjoyed browsing around this store. I can now say that I've been to MEC in Ottawa. Yay! (286)

We have had such a great experience with the MEC. We had shopped at a few other places for…read moreadventure clothes, gear, and more and they have a good selection. For clothes, yes come try, check out their sales. They also have a great selection of boots and shoes. Their clothing is varied and I appreciate them having a store brand. We actually like a lot of the store branded items. They seem to carry lots of sporting stuff. I would say a good strong selection of camping, biking, skis, hiking, and... climbing! I love their climbing selection. They even have ice picks. I would say definitely talk to their staff if you have questions. They are knowledgeable and helpful.

I recently purchased a $70 Yeti water bottle from this store, only to discover a clear…read moremanufacturing defect in the lid. When I brought it back last Friday, I expected a straightforward exchange -- after all, it's a defective part. Instead, I was told the store's policy is to keep the entire bottle and wait to hear back from Yeti. That means I've now been without a water bottle for nearly a week, with no resolution in sight. What's frustrating is that I can't return the bottle because I used it (to drink water). This rigid process makes no sense for a premium product with a known defect. I expected better customer service and accountability, especially from a store that specializes in quality outdoor gear. I'll be going to Cabela in the future.

For someone such as myself who is very into walking/hiking and camping this is my sanctuary. There…read moreare 2 floors. I prefer SAIL over MEC. Anything you want that has to do with the outdoors, they will have it! They have hiking, camping, clothing, fishing and camping. I appreciate there are many staff members around their respective department and will answer any questions you may have. It is a bit more on the expensive side but the quality is there. However, I am removing 1 star because I bought a canoe and the sign for pick up was so small to find in the back it took a while to find it. Just be careful, because if you do not stick with your list, you could buy way more than you anticipated.

I am coaching soccer and hockey and I went there recently because I was looking for something…read morespecific, an agility ladder. I saw on the website that they had that specific ladder in stock so I went to store. When I arrived, the first thing I realsied is how spacious is the place. The first floor have a lot of sports wears and shoes. I went on the second floor as all the equipment are there and it is spacious as well. They have a lot of choices for every type of sports. I asked the lady about the ;adder, she was kind enough to come with me at the section and when I told her the ladder I was looking for was not on the shelf, she immediatly asked me if I saw it on the website. I told her that I saw it was in stock in this particular store and she asked me if I can wait and she went to the backstore. Within the next 5 minutes, she came back with the ladder. What an amazing service, as most of the place I go, the employees don't care about going to the backstore. Defintely one of my most pleasant shopping experience in the last months.

Low stock on sizes and poor overall selection. Settled for a pair of cleats that fit ok but not…read moregreat and made the purchase as sales guy assured me they could be returned as long as not used. Took them back unworn with tag and box and was refused refund due to " no returns policy" .The item was full price not clearance. Very dissatisfied. Not acceptable for store staff to be giving out inaccurate store policy. Go to Disalvo sports instead, better selection, more space to try on the shoes AND reasonable standard return policies.

A shop that specializes in equipment for soccer in Gatitneau-Ottawa, is a rare commodity. If you…read moreare looking for something specific, it is sure that you will find it at this store. They have a great selection of clothes. I recommend to all those who have a child who is goalkeeper or who are goalkeepers themselves, it's the only place where I could find pants and sweaters for them. The staff are really experts in soccer, all being players or former players. They will be able to direct you to the right choices for your child. On the other hand, the store is very small and we have the impression that everything is piled up and it can be a bit difficult to navigate. Also, the selection of gloves, especially for children, is somewhat limited. Very large selection of shoes with cleats, but a little expensive compared to other places. This is my #1 place when I have a piece of soccer equipment to buy.

Bought a commuter bike last September and it has been a very dependable ride with excellent…read morehandling. The free annual tune up was very good as well; I was dumping too much oil on the chain, so Andrew showed me how to do it properly, which was above and beyond. A small issue with the chain was resolved to my satisfaction, so I highly recommend Giant Kanata.

From the owner: Discover the latest bikes, accessories, and services at Giant Kanata CA. Call us at…read more1+(613)599-1240. Your ultimate destination for all things Cycling.

Been shopping there since I am a kid, great customer service. Huge modern selection from hockey…read moreplayers to Goalies they have it all! They support good deals in skate sharpening and are very fair with pricing and service warranties on selected products !

Very expansive but comprehensive in stock. Hard to find an attendant that can help. The August…read moreequipment exchange is a nice idea but I believe interest is low. Maybe because of the lady that manages the initiative. She is very rude and arrogant. There are better places you can buy stuff at. Hockey Dad I am.

Great value, pretty good service overall, so I would come back here, and I ended up buying more…read morethan I expected. I found this a really solid choice and I would recommend it.

Decathlon is a Sporting Goods store from France. This location recently opened and is the first in…read moreOttawa. In fact, Decathlon only opened its first store in Canada last year (2018) in Brossard, QC. Their prices are fairly low and all their items are their own branded stuff, so don't go expecting any Adidas, Nike, or Under Armour, lol. I see it as sort of the Ikea of sporting goods. They had really cheap sportswear. I saw shirts and shorts going for $5-7. Obviously, they had clothes that cost more as well. They had lots of inexpensive yoga and weight lifting accessories too. They had lots of sporting equipment like skis, bikes, rackets, hockey sticks, basketball nets, etc. The store is really big, brightly lit and well organized. There's a cafe inside run by Think Lunch. From what I saw, selection was limited and on the pricey side. There's an indoor basketball court in the store, and a friend of mine told me that if you sign up for their membership, which is free, you can book their court for free. I don't play basketball, but if you do, you have a free place to play year-round, which is pretty cool. The store is in a big strip mall. It's right next to Giant Tiger and will be next to Adonis, which is being built at the time of the writing of this review. Same strip mall as Food Basics, Dollar Tree and Party City. Lots of free parking.