My rings were stolen during day surgery -- please read this before choosing this hospital…read more I had day surgery at this private hospital in Guadalajara. During pre-op, while fully alert and getting an IV, I was asked to remove my rings -- including a wedding set as well as a valuable ring. I placed them in the bedside table in full view of at least one nurse. I was told there was a safe available, but no one insisted I use it -- and I had no reason to think my belongings weren't secure in a private room under medical care. After the procedure and recovery, I left later that same day -- still groggy from anesthesia, helped into a wheelchair by a porter. It wasn't until I got home that I realized the rings were gone. When I contacted the hospital, the response from the hospital's patient care department was dismissive. They said they asked the two nurses, who denied seeing the rings. That was it. No broader investigation. No accountability. And I was later told the rings were never even charted -- despite staff witnessing me place them there. This was not a misunderstanding. This was theft. It takes a particular kind of person to steal from a sedated, vulnerable patient -- and I doubt this was the first or last time. When there are no consequences beyond saying "I didn't see it," what's to stop it from happening again? The hospital looks modern and polished, but their security protocols and patient protections failed badly. If you're considering surgery here -- especially as a foreigner -- know that your valuables, even deeply personal ones, may not be safe. I left feeling violated and deeply unsettled. I wouldn't wish that experience on anyone.

Had shoulder replacement surgery at Hospital de Padua in December 2020. Arrived for my 3PM Saturday…read moresurgery at 1PM to get checked in and all the paperwork out of the way. Front desk people were very helpful, process went fine. Nurses and technicians got me into my room and prepped very quickly and professionally. Surgical suites were very modern, exceptionally clean, and well-staffed. Post surgical care was top notch - all staff were very responsive, medications administered on time, food was good too. Checkout was easy two days later. Highly recommend this facility.

I had surgery at Jardines Hospital in late July. First, they charged me a $40,000 peso desposit…read moreupon check-in, and a 3% fee on top of that to pay with anything but cash. Who shows up at the hospital with $40K pesos in cash? Upon discharge the next day, my final invoice was not correct, but they assured me the corrected one would be e-mailed to me the next day, and I would also receive an "immediate" refund of 90% of my $40K peso deposit. It took almost two weeks of increasingly angry e-mails and calls to get my refund. I am still waiting for the invoice six weeks later (I can't submit an insurance claim without it). Their accounting office obviously feels they don't have any sort of customer service obligation. I must say the hospital was clean, and that the care I received form the support staff - nurses and orderlies - was excellent. It is unfortunate they work for such a lousy organization. I have made my doctors, who are independent of Jardines, aware of the terrible customer service and asked them to reconsider conducting further surgeries there.

I stayed here a total of 5 nights after a elective surgery and I was very impressed. The hospital…read morewas kept very nice and Clean during my stay. The food was good for hospital food . But the the best part was the service. Everyone that I met really cared and did a very good job. You could tell that they really care for you and you can feel the love.