When I started looking at fertility clinics I researched multiple, specifically looking at doctors…read moreand their bios. I really wanted a female doctor and found myself gravitating to Dr.Pavna Brahma. When I first found her, she was at RBA and after my first consult, I knew I wanted her to be my doctor. Dr.Brahma is incredibly knowledgeable, thorough, kind and informative. I came with a list of questions and she graciously answered all of them and even diagrammed parts that were extra complicated. She never made me feel rushed, or stupid and spent the time that was needed to ensure I was comfortable. I went through my first egg retrieval with her, which netted out to one healthy embryo (after blastocyst and PGS testing). As I was going through my second retrieval, I found out Dr.Brahma had left RBA and I was given a different male doctor (Dr.Toledo). I was saddened to hear the news of her departure and nobody would tell me where she went. Dr.Toledo helped me finish out Dr.Brahmas protocol, which resulted in 4 healthy embryos. I ended up doing two transfers with Dr.Toledo, which unfortunately resulted in two failed transfers. Dr.Toledo was not able to give me good guidance on what went wrong or provide a solid plan going forward, so I went looking for a second opinion. Coincidentally, my OBGYN, recommended Dr.Brahma who I found out was at Shady Grove. I got a copy of medical records and went to Shady Grove to visit Dr.Brahma. When she saw us, she immediately embraced us, and was so welcoming, it felt like seeing an old friend. She glanced through our records and was immediately able to pinpoint areas for improvement. We ended up transferring our remaining embryos to Shady Grove and after my first transfer back with Dr.Brahma, I got pregnant. Unfortunately, it didn't progress beyond 5 weeks because the embryo quality was too low. We continued to work with Dr.Brahma and about 9 months later, I was pregnant again and this time, we made it past 6 weeks, then 8 weeks and eventually graduated from Shady Grove and released to my OBGYN. I'm currently 18 weeks pregnant and I know I wouldn't be here without Dr.Brahma. She was our saving grace. She was always very honest and open with us about our options, supported us throughout and always came to the table with a strong plan. She never let me lose faith and my husband and I firmly believe she is one of the best fertility specialists in the country. We would recommend her to anyone trying to conceive. She has every quality you would want in a doctor: empathetic, smart, well researched, incredible bedside manner, great communicator, thoughtful and thorough. Our journey to parenthood is because of her.

I cannot recommend Shady Grove Fertility after my experience with Dr. Pavna Brahma and the complete…read morelack of accountability from SGF leadership afterward. I underwent three egg retrievals and spent more than $37,000 out of pocket, with suboptimal results. While I fully understand that fertility treatment comes with no guarantees, my concerns are about the management of my care. I have known, manageable--and disclosed--hypothyroidism, yet my thyroid was not monitored throughout any of my treatment. Thyroid function and TSH are particularly important considerations in fertility care, which makes this oversight especially concerning. During what was supposed to be my fourth retrieval, an unrelated appointment found my TSH significantly elevated at 6.78. What followed was contradictory guidance from the care team, including confusion over whether SGF's TSH threshold of 2.5 even applied to my retrieval. I ultimately stopped treatment based on their guidance and was left with more than $3,000 in medication costs. When I raised my concerns with Dr. Brahma, I was extremely disappointed by her response and what I felt was a complete lack of accountability, understanding, or willingness to work toward a solution. Even more troubling was SGF leadership's lack of response. I spent months trying to resolve this privately. After briefly speaking with administration, I was assured my complaint would be addressed. When I heard nothing, I repeatedly followed up, including six separate voicemails and portal messages. Communication completely stopped. Zero follow up. Zero acknowledgement. I never received further outreach or any attempt at a meaningful resolution. I work in healthcare operations and I find this completely inexcusable. Failing to follow up on a serious patient complaint despite repeated attempts by the patient to resolve it is both unbelievable and deeply disappointing. After three retrievals, $37,000+, serious concerns about my care under Dr. Brahma, six unanswered calls, months of escalation, and ultimately no resolution, I have zero trust in Shady Grove Fertility and strongly encourage prospective patients to look elsewhere.

I've used multiple clinics and never have I experienced so many errors and lack of quality of care…read moreas I did at RBA. Their responsiveness through the portal is 1 to 2 days, even if urgent. There is no number to call to speak with finance. It took almost two months to get a simple prior auth with our insurance due to RBA sending incorrect records and delays with resending. Then, we needed a new prior authorization sent which again was declined due to missing information. We lost multiple months and cycles. Their clinical team is rude and provides inaccurate information. They schedule for incorrect procedures, or none at all (good luck getting a call back to schedule!) Scheduling simple tests also takes 2 to three weeks. Their app is constantly down but thats the only way to communicate with anyone. Doctors provide completely unrealistic timelines and outcomes.They are not on the same page with anyone on their admin team RBA is also more expensive than others. Go elsewhere if possible. I've used Emory for egg freezing and although their billing team is difficult to work with, and they are a bit more expensive, it is worth the communication standard and lack of errors

I wasn't going to write a review because the doctor I saw, she was amazing and I loved her…read more Unfortunately, you only see the Dr once or twice throughout the whole process for an egg retrieval and I have never had a worse experience. When I requested to speak to someone about it numerous times I was completely blown off except by the Dr who said she would express my concerns. There were issues with misrepresentation of services, surprise billing, breaking hippa by an anesthesiologist who confused me with another patient and then realized her mistake and shared some of that patients history with me as an explanation further breaking hippa. There were repeated communication failures that have resulted in financial harm, added stress and compromised medical care. When my specialist called the answering service needing to speak to my Dr the message was never sent to her, they were never directed to a Dr on call and no one spoke with him. Drs don't usually call on the weekend unless there is a serious concern which there was and had my Dr been made aware there is no doubt in my mind she would have reached out. Additional issues include: * A $280 charge for laboratory tests that were never drawn that I had to spend time and energy getting them to remove because I didn't have them done there. I uploaded results from my dr after she has them done and it only cost me about $30 * A promised billing call that never occurred * Constant incorrect pricing - they documented the FDA exam pricing in an email and then tried to overcharge me after and I had to show their staff the email so they would match it While individual staff members have been courteous, the administrative and billing practices reflect poor coordination, lack of transparency, and disregard for patient safety. I will finish the review when I have more time but if you are looking for a fertility clinic I cannot recommend them. They told me one cost and charged me another, ended up costing much more then I was told I'd spend, we're not good about communicating, didn't provide all my records when requested and the other Dr I dealt with for my removal, seemed like he had a bad bedside manner and seemed rushed and uncaring.

I originally booked my appointment approximately two weeks in advance. However, when I later…read morechecked the system, I noticed that my appointment had been moved one week later without my knowledge or consent. I did not call your office to request any change, nor did I receive any confirmation email or phone call regarding this rescheduling. When I contacted your office to ask about this issue, I was told that the change was made at the patient's request, which is incorrect. I clearly stated that I did not request any change and asked how my appointment could be moved without my authorization or notification. Despite this, I was informed that nothing could be done, even though the mistake was not mine. I then politely requested that the staff check with the doctor to see if I could come at any time on my original appointment date, as I am flexible. I was told that the staff member would check with the doctor and call me back. Unfortunately, I never received a call. When I followed up later the same day, I was told that the staff member was still "in a meeting with the provider." When I called again several hours later, I was told to hold, and then informed that she "did not mean to call" me at all. This response was extremely dismissive and disrespectful. As of now, I am still waiting for a callback. The lack of communication, accountability, and basic courtesy from the front desk staff has been very disappointing. This situation reflects very poorly on your office's patient service standards. I hope this matter can be reviewed seriously and corrected as soon as possible. I would appreciate confirmation of my appointment status and an explanation of how this situation occurred.

I became a new patient couple of months ago after my Dr. retired and today my daughter went to Dr…read more Moore's office. I highly recommend this office. Dr. Moore is very professional, to the point, and very kind. YS

Wow!! Dr. Callaway - I was and still am impressed. Her service from beginning to end was above and…read morebeyond. Why aren't all my doctors this way?? Why?? Her location can be a bit confusing. The sign shows a different set of numbers but she's literally to the right of them so don't be alarmed where the gps takes you! Her front desk staff was so helpful! I mean gave me a full run down of what to expect for pricing cause she was out of network. That's the only downfall - she's out of network! But the quality of care is unmatched. I saw the reviews some said they had bad experiences and some said it was awesome like mine. I will say she takes Medicaid so most of her patience are probably not educated in their health and well being like some of us others. This may cause her to share more information or "instruction" causing an eyebrow raise. At first I was like why is she telling me all this like I'm a child? (Again first impression). Then I took a step back and realized, a lot of women have no clue of their Health or the system and she does! She's the expert so I listened closely. She addressed all my concerns and actually had real reasons and conclusions to some of the issues I did not receive resolution from from previous western doctors. I'm satisfied and will be going to her again!

Absolutely top notch engaged care. Hard to find a doc like this now that will take their time with…read moreyou, ask insightful questions, and take an investigative approach to care. I came to her presenting fertility issues, and now I have 2 kids and one on the way to show for it. The doctor is a direct/straight shooter and honestly that approach served me very well.

We had an extremely complicated infertility journey that included many rounds of IVF and,…read moreunfortunately, several losses. Dr. Fogle was nothing short of amazing to work with. Every step of the way, she was available and more than willing to listen to our concerns, explain everything clearly, try things the way we wanted to do them, and was incredibly compassionate. She also constantly checked in with me regarding my mental health, which I really appreciated. She went above and beyond her job description in countless ways, and my husband and I cannot sing her praises enough. We welcomed our baby girl in March of this year, and to say it was all worth it would be the understatement of the century!

Dr. Smeltzer, and her entire team have been phenomenal to work with. They remained steady and super…read morepatient with me through the ups & downs of the journey. They were optimistic and encouraging as I began the journey at 41 yrs of age, and years of managing PCOS with insulin resistance. I had 3 failed IUIs and ended up with a successful pregnancy via IVF on my 2nd embryo transfer, at 42 yrs old. Working with the IVF financial team started out a little bumpy but we found a rhythm once we figured out health insurance and billing nuances. Thank you for helping my husband and I get to this point in our journey! I would highly recommend working with ACRM for your fertility needs. They are professional, courteous, and supportive.

Amazing experience, so professional and willing to help. From the recetionist to the assistant to…read morethe doctor they are wonderful people who treat you right. Dr. Sotomayor is such a gentle and experienced doctor. Always feel so comfortable coming here.

He is the best doctor!! He is caring and talk to you like a father and make you learn about your…read morebody!

It is very hard to get in contact with them every time. I have gotten a hysteroscopy done and have…read morespoken to the lady that takes care of following up with you, but we have not gone back because the male doctor over there always goes over the same thing every appointment. For one appointment we went in and he kept us waiting in the cold waiting room for an 1 hour and a half and there wasn't even an apology. After that we had a 2 hours with him which he kept saying the same thing 4 or 5 times in a row. Not even one time did he look up at us. His head was looking down on the papers the whole time reading our file and there was no eye contact. The next appointment was a little better. He left me in the waiting room for 45 minutes - came in and told me that they couldn't do anything else till my sugar was under control and then left. I was mad because he could have at least told me on this phone and not wasted my time with just that I dont like to go to a doctors office and not feel like they are not talking to us. I gave 2 stars for the lady that was taking us through the steps for the ivf, because she was very sweet, but we just stopped going now because of all of this. They have a telephone line that you need to call 4 or 5 times before they even respond. I switched from my other doctor because my family doctor told me that the outcomes over here are wonderful and they have a better success rate. But their customer service and following up sucks!! They are supposed to make this process easier, not harder.

Update: I pulled Timeka to the side at my last appt and had a nice convo with her abt being rude…read more She was very apologetic and it felt sincere. I told her abt the bad reviews she has on the net and I don't think that sat well with her... hopefully there's a change. I'm all for second chances!

Love Dr Slayden, Jennifer, Kim, Tracy and Morie! They are so super nice, very helpful, a pleasure…read moreto work with and will talk to you, that's all I want from a Dr's office!

Walking into our first consultation my husband and I had no idea what to expect. After our first…read moreappointment with Dr. Slayden we were very overwhelmed with all the information. They had reviewed our history and were ready with a plan and we were still processing ivf was our only choice. Also very upfront about costs. At first I was disappointed on how often I did not see the doctor, however the more I worked with the office staff and nurses I felt much better. I love all the nurses and Heather at the front desk. Very responsive to emails and calls (which I did pretty much every day). I did travel to the Sandy Springs office a few times and had a great experience. Infertility is very overwhelming but once we all agreed on a plan everyone worked together to make it a great experience. I would recommend this office to friends!