I have been trying for at least six months to have my name removed from the account that my husband…read morecreated at Shady Grove. When I call billing, I'm told that the clinic has to remove it, and when I call the clinic, I'm told that billing has to remove it. I tried again yesterday. Same story. This time the person in the billing department hung up on me when I insisted that my name be removed from this account. Essentially, no one is taking responsibility. Please think twice before dealing with this clinic.

After over a year with SGF and three IVF cycles, I cannot recommend this clinic to anyone seeking…read morecompassionate, supportive fertility care--especially if you have a complex medical history. I worked with two doctors, Dr. Brahma and Dr. Gay, who seemed kind on the surface, but due to the structure and culture of the organization, they were unable to truly provide patient-centered care and support. I am a cancer survivor with low ovarian reserve, and instead of feeling supported, I constantly felt rushed, pressured, and dismissed. SGF made it seem like time was always running out, creating panic and urgency around decisions that should have been made with care and clarity. Yet now--after I've terminated care and need my medical records to move forward with another clinic--they are in no rush at all. I've been waiting over a month for my full records, despite multiple requests. Their delays are actively preventing me from taking my next steps. As for finances, I left over $10,000 on file with SGF after being told it would "lock in" my pricing. That money sat with them for over nine months--and the price lock promise was not honored. I also identified inaccurate charges on my financial statement and have received no response. SGF is excellent at ignoring you when your outcomes may negatively impact their success rates or statistics. Transparency was lacking throughout my experience. Outside of the kind nurses who draw blood and perform ultrasounds, the level of patient care was deeply inadequate. Communication was disjointed, doctors were rarely accessible, and I was passed between nurses with no continuity or follow-up. If you're coming in with a "difficult" case, like mine, do not expect encouragement--or belief in your ability to succeed. But I believe in mine. Through holistic healing and with a more supportive, compassionate team, I know I will have my baby elsewhere--surrounded by care, respect, and love--none of which I felt at SGF. Please be cautious before entrusting your heart, body, and finances to this practice.

I've used multiple clinics and never have I experienced so many errors and lack of quality of care…read moreas I did at RBA. Their responsiveness through the portal is 1 to 2 days, even if urgent. There is no number to call to speak with finance. It took almost two months to get a simple prior auth with our insurance due to RBA sending incorrect records and delays with resending. Then, we needed a new prior authorization sent which again was declined due to missing information. We lost multiple months and cycles. Their clinical team is rude and provides inaccurate information. They schedule for incorrect procedures, or none at all (good luck getting a call back to schedule!) Scheduling simple tests also takes 2 to three weeks. Their app is constantly down but thats the only way to communicate with anyone. Doctors provide completely unrealistic timelines and outcomes.They are not on the same page with anyone on their admin team RBA is also more expensive than others. Go elsewhere if possible. I've used Emory for egg freezing and although their billing team is difficult to work with, and they are a bit more expensive, it is worth the communication standard and lack of errors

I wasn't going to write a review because the doctor I saw, she was amazing and I loved her…read more Unfortunately, you only see the Dr once or twice throughout the whole process for an egg retrieval and I have never had a worse experience. When I requested to speak to someone about it numerous times I was completely blown off except by the Dr who said she would express my concerns. There were issues with misrepresentation of services, surprise billing, breaking hippa by an anesthesiologist who confused me with another patient and then realized her mistake and shared some of that patients history with me as an explanation further breaking hippa. There were repeated communication failures that have resulted in financial harm, added stress and compromised medical care. When my specialist called the answering service needing to speak to my Dr the message was never sent to her, they were never directed to a Dr on call and no one spoke with him. Drs don't usually call on the weekend unless there is a serious concern which there was and had my Dr been made aware there is no doubt in my mind she would have reached out. Additional issues include: * A $280 charge for laboratory tests that were never drawn that I had to spend time and energy getting them to remove because I didn't have them done there. I uploaded results from my dr after she has them done and it only cost me about $30 * A promised billing call that never occurred * Constant incorrect pricing - they documented the FDA exam pricing in an email and then tried to overcharge me after and I had to show their staff the email so they would match it While individual staff members have been courteous, the administrative and billing practices reflect poor coordination, lack of transparency, and disregard for patient safety. I will finish the review when I have more time but if you are looking for a fertility clinic I cannot recommend them. They told me one cost and charged me another, ended up costing much more then I was told I'd spend, we're not good about communicating, didn't provide all my records when requested and the other Dr I dealt with for my removal, seemed like he had a bad bedside manner and seemed rushed and uncaring.

I originally booked my appointment approximately two weeks in advance. However, when I later…read morechecked the system, I noticed that my appointment had been moved one week later without my knowledge or consent. I did not call your office to request any change, nor did I receive any confirmation email or phone call regarding this rescheduling. When I contacted your office to ask about this issue, I was told that the change was made at the patient's request, which is incorrect. I clearly stated that I did not request any change and asked how my appointment could be moved without my authorization or notification. Despite this, I was informed that nothing could be done, even though the mistake was not mine. I then politely requested that the staff check with the doctor to see if I could come at any time on my original appointment date, as I am flexible. I was told that the staff member would check with the doctor and call me back. Unfortunately, I never received a call. When I followed up later the same day, I was told that the staff member was still "in a meeting with the provider." When I called again several hours later, I was told to hold, and then informed that she "did not mean to call" me at all. This response was extremely dismissive and disrespectful. As of now, I am still waiting for a callback. The lack of communication, accountability, and basic courtesy from the front desk staff has been very disappointing. This situation reflects very poorly on your office's patient service standards. I hope this matter can be reviewed seriously and corrected as soon as possible. I would appreciate confirmation of my appointment status and an explanation of how this situation occurred.

I became a new patient couple of months ago after my Dr. retired and today my daughter went to Dr…read more Moore's office. I highly recommend this office. Dr. Moore is very professional, to the point, and very kind. YS

Absolutely top notch engaged care. Hard to find a doc like this now that will take their time with…read moreyou, ask insightful questions, and take an investigative approach to care. I came to her presenting fertility issues, and now I have 2 kids and one on the way to show for it. The doctor is a direct/straight shooter and honestly that approach served me very well.

Wow!! Dr. Callaway - I was and still am impressed. Her service from beginning to end was above and…read morebeyond. Why aren't all my doctors this way?? Why?? Her location can be a bit confusing. The sign shows a different set of numbers but she's literally to the right of them so don't be alarmed where the gps takes you! Her front desk staff was so helpful! I mean gave me a full run down of what to expect for pricing cause she was out of network. That's the only downfall - she's out of network! But the quality of care is unmatched. I saw the reviews some said they had bad experiences and some said it was awesome like mine. I will say she takes Medicaid so most of her patience are probably not educated in their health and well being like some of us others. This may cause her to share more information or "instruction" causing an eyebrow raise. At first I was like why is she telling me all this like I'm a child? (Again first impression). Then I took a step back and realized, a lot of women have no clue of their Health or the system and she does! She's the expert so I listened closely. She addressed all my concerns and actually had real reasons and conclusions to some of the issues I did not receive resolution from from previous western doctors. I'm satisfied and will be going to her again!

We had an extremely complicated infertility journey that included many rounds of IVF and,…read moreunfortunately, several losses. Dr. Fogle was nothing short of amazing to work with. Every step of the way, she was available and more than willing to listen to our concerns, explain everything clearly, try things the way we wanted to do them, and was incredibly compassionate. She also constantly checked in with me regarding my mental health, which I really appreciated. She went above and beyond her job description in countless ways, and my husband and I cannot sing her praises enough. We welcomed our baby girl in March of this year, and to say it was all worth it would be the understatement of the century!

Dr. Smeltzer and her team were phenomenal throughout our entire journey - incredibly informative,…read morecompassionate, and always happy to address every question we had. I can't recommend ACRM and Dr. Smeltzer enough!

Amazing experience, so professional and willing to help. From the recetionist to the assistant to…read morethe doctor they are wonderful people who treat you right. Dr. Sotomayor is such a gentle and experienced doctor. Always feel so comfortable coming here.

He is the best doctor!! He is caring and talk to you like a father and make you learn about your…read morebody!

It is very hard to get in contact with them every time. I have gotten a hysteroscopy done and have…read morespoken to the lady that takes care of following up with you, but we have not gone back because the male doctor over there always goes over the same thing every appointment. For one appointment we went in and he kept us waiting in the cold waiting room for an 1 hour and a half and there wasn't even an apology. After that we had a 2 hours with him which he kept saying the same thing 4 or 5 times in a row. Not even one time did he look up at us. His head was looking down on the papers the whole time reading our file and there was no eye contact. The next appointment was a little better. He left me in the waiting room for 45 minutes - came in and told me that they couldn't do anything else till my sugar was under control and then left. I was mad because he could have at least told me on this phone and not wasted my time with just that I dont like to go to a doctors office and not feel like they are not talking to us. I gave 2 stars for the lady that was taking us through the steps for the ivf, because she was very sweet, but we just stopped going now because of all of this. They have a telephone line that you need to call 4 or 5 times before they even respond. I switched from my other doctor because my family doctor told me that the outcomes over here are wonderful and they have a better success rate. But their customer service and following up sucks!! They are supposed to make this process easier, not harder.

Update: I pulled Timeka to the side at my last appt and had a nice convo with her abt being rude…read more She was very apologetic and it felt sincere. I told her abt the bad reviews she has on the net and I don't think that sat well with her... hopefully there's a change. I'm all for second chances!

Love Dr Slayden, Jennifer, Kim, Tracy and Morie! They are so super nice, very helpful, a pleasure…read moreto work with and will talk to you, that's all I want from a Dr's office!

Walking into our first consultation my husband and I had no idea what to expect. After our first…read moreappointment with Dr. Slayden we were very overwhelmed with all the information. They had reviewed our history and were ready with a plan and we were still processing ivf was our only choice. Also very upfront about costs. At first I was disappointed on how often I did not see the doctor, however the more I worked with the office staff and nurses I felt much better. I love all the nurses and Heather at the front desk. Very responsive to emails and calls (which I did pretty much every day). I did travel to the Sandy Springs office a few times and had a great experience. Infertility is very overwhelming but once we all agreed on a plan everyone worked together to make it a great experience. I would recommend this office to friends!