My mother was a hoarder. The house was a catastrophe of jumbled papers, unwashed dishes with food…read morestill in them, and a large pile of things that are too unpleasant to mention in a yelp review. Let's just say it was a genuine biohazard disaster zone. William (Bill) Swawell of Servicemaster was one of the few people who returned my calls and did me the service of coming out to inspect the space despite the miasma. He and his team did a great job processing large quantities of garbage and biohazard waste but were sensitive and careful enough to pick out all of the treasures (ie old family photos, important documents, even loose change) buried amongst it. He has stayed involved with clean up projects and helping me to manage a lot of work that still needs to happen at the house; it is essential to have someone I can trust doing this work since I am out of state and cannot directly supervise. Bill has earned my trust for the quality of his work and equally important his honesty; he refunded the unspent portion of our initial deposit down to the penny. I hope you don't need ServiceMaster...it's a disaster mitigation service and no one wants a disaster. But when (not if) disaster hits you will want a team like Bill and ServiceMaster DSI involved in putting your life, home, and/or business back in order.

We had a sewer line backup and had sewer water throughout our entire finished basement. Jay and his…read moreteam did an exceptional job. Jay kept us informed and communicated every detail with us. He was never annoyed by our questions and did everything in his power to make the process as painless as possible for us. I would highly recommend requesting his team!!

I Made an appointment for an estimate, I arrived and they never showed up. I waited over an hour…read morethen called their office. I was told the guy I was waiting to see called the office about an hour before and told them IF I CALL the office, reschedule the appointment for next week.

I can't say enough about the Great service I received from this company. The Customer service was…read moreoutstanding. The people were very knowledgeable and explained everything so that I understood what was going to happen. My place looks like nothing ever happened! Thank You Servpro of Rockford!

A-1 Restoration was a very good company to deal with. All of the workers were very pleasant and…read morerespectful. They all did superior work. We had water damage and everything was taken care of in a timely manner. The workers seemed very genuine and cared about doing a good job. Thank you!

Disappointed in the lack of response. My insurance company selected them to perform some…read moreinsurance-related restoration work. They left me high and dry without a floor for two months while promising to "start soon". Finally had to fire them and bring in someone else who actually wanted the work.

Called and asked for someone to get back to me and no one ever did talk to a lady on the phone and…read moreexplain to her what I would like to have done with my house and carpet and she said she'd have somebody call me back. No one ever called me back so from my experience, I don't recommend it.

Used this service because we trusted and respected the owner. Of course our experience was nothing…read moreshort of amazing. Casey would always call me and tell me where we were in each step of our claim. ( we had water and tree damage) she would always follow up with me after each project. Every single person who came to my home was professional and respectful. They even gifted us with a gift card for Starbucks when finished. Seriously this place delivered 10 star service! We had plaster and sheet rock done along with paint and carpet cleaning. Every job was done timely and professionally. I plan on doing some serious work in the future and I will only work with this business!

LDR came in after a furnace condenser pump failed and basement flooded. They worked with the…read moreinsurance to get us the best REPAIR possible. Communication was excellent. They were easy to deal with and we are very happy with the work done.

LDR did an excellent job with our house fire restoration. They were easy to work with, very…read moreresponsive and kept us updated along the way. Everyone from the company that we dealt with were very professional and knowledgeable. Our home is finished and is beautiful. They they did very good work And we would definitely recommend them.

I have been using Stanley Steemer for my business, my home and my rental property for well over 20…read moreyears and I have been so pleased with their friendly, courteous & professional service. Brad Watson was here on the last trip and like all of the other Stanley Steem Team could not have been nicer or more thorough in making sure that our needs were well taken care of. Thank, Brad, and thanks Stanley Steemer for the great service! Tom Brady Rockford, IL

Had our kitchen and bathroom floor grout cleaned Wednesday…read more Called at noon to schedule an appointment for sometime within the next week. They "squeezed us in" and were here 1:40. Such a friendly couple of guys. Seemed very enthusiastic about their jobs. Absolutely satisfied with the results. The cost was very reasonable as well.

Handled our flooded basement quickly and professionally. They were courteous and helpful as they…read moretore out rotted shelves, hauled away ruined/extra furniture and trash and disinfected everything so that we can utilize that space again and it's even better than before!

From the owner: When Your Home Suffers a Loss Due To Water, Fire, Mold Damage, Sewage Back-Ups, Carpet Cleanings,…read moreAnd Also Reconstruction/Remodeling. Partner With a POWERFUL Team Of Restoration Experts Here At Power Restoration. Our Certified Team Of Experienced Restoration Professionals Will Work Tirelessly To Return Your Home To Pre-Disaster Condition While Making The Process As Simple And Stress-Free As Possible!

Jim Duncan and his team at Paul Davis Restoration in Belvidere have done a phenomenal job with home…read morerepairs after a fire at our house last June. Everyone we have worked with at Paul Davis has gone above and beyond. The carpenters, plumbers, electrician, roofers and everyone else have done an incredible job returning our house to a better than before the fire state. I would highly recommend this company to anyone who needs restoration or general construction work done.

There was a fire at my home in DeKalb in 2011. It was one of the most terrifying experiences I have…read moreever been through and there were a ton of choices when it came to remodeling. I am very glad I went Paul Davis. I never had better service in any industry in my like. Particularly with their project manager/ owner Vern. He answered all my questions throughout the process and didn't was still available when the job was done when I had a minor electrical problem. He had it fixed promptly. If you ever need remodeling or restoration you won't be sorry if you use Paul Davis in Belvidere. BTW- MY HOUSE LOOKS WONDERFUL!

I worked with Shane and Brent who have now done several projects for me. I told them what I wanted…read moreand how I wanted it and they managed to do an amazing job and going above and beyond of what I would get from anyone else. If you get an opportunity to work with them, take it, they are very knowledgeable and will not lead you astray. I would hire them again in a heart beat and would not recommend anyone else but them!

On 8/9/2023 we entered into a contract with RPM Contracting of Machesney Park, Illinois…read more The issues highlighted in yellow (included in a document attached) were not addressed, which was one of the reasons that led to two leaks. RPM struggled to fix the leaks, and we will continue to have problems until the gutters are properly repaired. Due to the leaks, the insurance company hired an engineering firm (Rimkus of Willowbrook, IL, Matter No. 100266257) that produced a report detailing RPM's mistakes. As a result of RPM's failure to fix the gutter or reattach them correctly, my family room ceiling had to be removed by a contractor due to water damage. I also had to hire a plumber because RPM initially blamed the plumbing in the bathroom (which is nowhere near the water damage). RPM then claimed it was the chimney, but a chimney expert later confirmed that the chimney was not leaking, though it did need a crown replacement. His words were, "Water does not flow like that." I now have to cover costs for the contractor, a painter (since multiple rooms suffered water damage, which the engineering report also attributed to the roof leaks), and my attic had been treated with mold-resistant coating, which has now become wet due to the leaks. RPM sent two men, Sean and Mike, to assess the damage, but they incorrectly stated the attic was dry. That same morning, the contractor, and later that week the engineer, both observed water. A hole had even been drilled into the bedroom ceiling to allow water to drain down, instead of along the walls where it was originally flowing.

I am a realtor and was preparing to list a home. I thought the carpet would absolutely need…read morereplacing but was trying to keep the price of the home down so it would sell quickly. I had this company clean the carpets and was very impressed. They look great and saved the seller money. They were professional and accommodating.They also do not saturate your carpets so they dry quickly. I have already recommended them to other realtors and my clients.

We had our living room and family room cleaned yesterday and the tech would not move ANY furniture…read more  The coffee table is on wheels and the chairs and end tables are reasonably light.  They told my wife they do not move any furniture and would not move anything. My wife just had two surgeries and has cancer so she could not move the furniture.  She wanted the carpets cleaned and I still must work full time. I am in my 70's and could not be there. I thought having the carpet cleaned for her would be a nice surprise to cheer her up.  It did not. There website specifically states (hidden it the frequently asked questions):    "Generally our carpet cleaning technicians will be able to move small furniture for you - like chairs and coffee tables" I am very disappointed in what they did.  There before and after photos on their website clearly show that there was no furniture in the rooms leading me to believe that they would at least move the furniture to clean around it.  Their site should be clear in what they are providing when they quote cleaning a room.  They only did the areas you walk on.  I had to search their website for several minutes to find ANY description of what is and is not included. They called us after I sent the above to their corporate headquarters, but they only wanted to state they did a great job. They DID NOT. That is not customer satisfaction. I would never use them again.