The hotel was pretty good. It looked new, the fit and finish was nice. Breakfast was good. Pool is…read moresuper small with no privacy (low walls next to parking lot). I did have some small issues around housekeeping. We were there for four nights. Unfortunately we missed the first cleaning since we didn't leave until 5pm or so. We communicated that we ran out of conditioner and hopefully they could at least do a refill on a day that we wouldn't normally get cleaning. Nothing the next day. then the following day we left around noon and I asked to make sure we would get the room serviced; I was told that it would be. Got back to the room and nothing done. I was kinda irked for a few reasons. Don't tell me it will be cleaned if it won't. If a room missed cleaning for a few days, it would be nice if they could offer an off day cleaning. We informed them that we were out of conditioner, that should have been a follow up to get resolved.

Stayed here for 4 days and 3 nights and would stay here again if ever in the area. From check in,…read morethroughout our stay, and check out was smooth. The employees are very nice, especially Carlos. We stayed in a 2 queen with a sofa bed room. The room was equipped with a mini fridge and microwave as well. I love a room with a microwave, it's not very common anymore. The beds were comfy, pillows were a little too soft but that's okay. No issues with cleanliness. Loved the complimentary breakfast. They have a waffle station, bagels, toasts, muffins, cereal, oatmeal, cereal, eggs, meat, and potatoes. They also serve coffee, water, and juice. They also have a mini mart where you can purchase things. Another plus is free parking. The only downside is what all the other reviews mentioned was the paper thin walls, but we didn't have any issues with over excessive noise. Otherwise, great hotel.

Love it! 20 min walk from knotts berry farm. Room next to pool and gum. Starbucks, outback…read moresteakhouse next door and fancy korean restaurant on the other side of the hotel. Portos across the street. Great customer service during check in.

I will admit, I am not a fan of the Marriott brand overall. Anytime we have stayed at a Gaylord…read moreHotel, Aloft, or Residence Inn, we have always been disappointed with management, staff, quality of service, and being overcharged. We have only enjoyed the SpringHill Suites line. The Courtyard by Marriott in Buena Park is conveniently located across the street from the Pirates Dinner Theater and Medieval Times. However, that was the highlight of our stay. The rooms and common areas were clean and modern. The room layout needed much work. On the inside of the bathroom door, they had a sign that said California law requires the door to be closed at all times for fire egress. As a person whose parents were firefighters, this is completely false. The sign should have been placed on the outward-opening closet doors that, if left open, would prevent the bathroom door from opening in a fire. The evening staff and breakfast time crew were kind. However, people who wanted to order food, including those who paid for breakfast in their booking, were forced to wait over 45 minutes to an hour for their food because the morning shift was grossly understaffed. Let me be clear: the staff on the breakfast shift were extremely friendly and worked their hardest to keep up. The food was also amazing. It clearly falls on the hotel general manager for not providing adequate staffing. This again is one of the reasons we do not like the Marriott Bonvoy brand as a whole, as their management staff has zero professional training and lacks the initiative to be in the role of a manager.

Stayed at this DoubleTree for 2 nights while in the area. It's an older property with more of a…read moremotel feel with separated buildings, but it was clean and included free parking. Great location--super close to Knott's Berry Farm, as well as plenty of nearby restaurants and stores. I wouldn't mind staying here again for the price.

I stayed here with my family (2 kids included) for a little less than a week. We booked this due to…read moreits location and free shuttle. I love that DoubleTree offers complimentary cookies. My kids enjoyed them so much. The hotel room and amenities met my expectation for a hotel. We did have some issue with the hot water in our bathroom. But I was able to call the front desk, and they were able to send someone to fix it the same day so finally, hot water in the shower! I wanted to talk about how AMAZING the shuttle service is. So they provide a complimentary shuttle service to Disneyland and Knotts Berry Farm. My kids actually enjoyed the shuttle service and it worked out really well with timing for us to travel to the amusement parks without worrying about driving/parking. They have a phone number you can text to make/cancel reservations, they do require advanced notice for this. Each time, they do send a confirmation text so I know I will be picked up. The shuttle may run on time or a little bit late or even a little early, but overall, it was a good experience with it. We always arrived to the stop early enough so we can board. The shuttle does allow strollers without issue so that is great. I think the biggest perk of this place is the shuttle service. Also, parking at the hotel is easy. There's plenty of parking and they do not charge for parking if we are a hotel guest. They provide a parking pass to use during our stay. In the evening, the spots closer to the hotel are taken but still plenty of parking. This is a great location in Buena Park, it is very close to Portos as well so that's a great bonus!

stayed here during labor day weekend 2026…read more somewhat in a sketchy area (be mindful of your surroundings anywhere you go regardless) but i managed to walk around the area by myself safely. great distance to the source! about a 10 minute walk to portos as well if you dont want to deal with their ever so busy parking lot. not a fan of their mandatory valet but this is very clear when booking the hotel- the valet staff were very respectful and proactive. same goes for the front desk. room itself was beautiful- love the spacious bathroom, many mirrors and even the shower itself. bed was super comfy and room was blacked out enough for me to sleep soundly at night. i was able to use their gym a few times as well- super spacious and has all the basics to get a good workout in. wish the temperature control in the gym was easier to navigate- i felt like whatever buttons i was pressing was not making a difference to make the gym cooler. super humid in there! the cold towels in the fridge were not ice cold as well- felt like they were pointless to have

READ BEFORE BOOKING…read more I rarely leave one star reviews, but as a business owner I appreciate detailed reviews before spending my money. If I owned this property, Id want to know where guests were having a poor experience. Here was mine. 1.) Mandatory Valet Parking Valet parking is required and costs $27 per night. If you werent expecting it or you're staying several days, it adds up quickly. 2.) Valet Service and Tipping No one explained how the valet process worked or what the tipping expectations were. I didnt have cash, and after picking up on that, some of the valet attendants noticeably changed their attitude. Doors stopped being opened for me, and I overheard comments about not receiving a tip as I walked away. If valet is mandatory, the hotel should explain whether tips are expected every time your car is retrieved and provide a cashless tipping option. If you're coming and going several times a day, it becomes confusing and discouraging for guest and Valets. 3.) Coffee The room only included enough coffee for about two cups. If you wanted more, you had to request additional coffee packets. Ive stayed at many Hilton properties and have never had to ask for extra in room coffee. 4.) No Microwave There was no microwave in the room. Bring back takeout or leftovers? Hope you like it cold. 5.) Trash There were no public trash cans on our floor other than a thin designer trash can by the elevators. If you accumulated trash before housekeeping arrived, it either stayed in your room or went for a walk with you. 6.) Towels The bath towels were noticeably smaller than what I've received at other Hilton properties. 7.) Shower Controls The shower has two handles but no instructions. One controls the water temperature and the other switches between the upper and lower shower heads. If youve never used this setup before, youre left guessing. Adults eventually figure it out, but I could easily see a child (like mine did) turning the wrong handle and getting an unexpected blast of hot water from the overhead shower. A couple of small labels wouldve made all the difference. 8.) Laundry There were no guest washers or dryers. The hotel offers a laundry service charged by the pound with a $25 minimum. If you're staying several days, a guest laundry room wouldve been appreciated. 9.) Internet Standard internet is complimentary for the first seven days, but my speed tests averaged around 12 Mbps. Checking email is fine. If you work remotely, attend video meetings, upload content, or run a business while traveling, expect to pay extra for faster internet. 10.) Key Cards No one explained how the key cards worked. We learned through trial and error that certain floors and areas required a physical key card while others worked with the app. One day we could move freely between floors, the next day we couldn't. We also had key cards stop working after being near a phone, requiring another trip to the front desk. 11.) Toilet Paper Yes, toilet paper deserves its own section. The room came with only two rolls. When we needed another, calling the front desk went to a voicemail box that was full. That meant walking downstairs to request toilet paper in person. This seems like one of those problems thats really easy to fix, and one guests shouldnt have to think about while staying at a Hilton. 12.) Business Center The business center has one computer with only 15 minutes of complimentary access. Ironically, it also has the microwave I wish had been in the room. 13.) Room Service The menu clearly states every order includes a mandatory 20% gratuity plus an 8.75% California sales tax, and that the server receives 100% of the gratuity. That means every $100 food order already includes an additional $28.75 before any optional tip. What confused me happened when the food arrived. Before handing me my food, I was asked to sign another receipt with an additional tip line. Maybe it was optional, maybe it wasn't, but nobody explained it. A simple explanation would've cleared up the confusion. 14.) Housekeeping Credit where it's due. Housekeeping did an excellent job. The room was clean, the linens were fresh, and the room was well maintained throughout our stay. Overall I've stayed at many Hilton properties over the years and have generally had excellent experiences. This was the first one where I left disappointed. None of these things by themselves wouldve ruined the trip. Put together, it felt like there was always one more unnecessary inconvenience waiting around the corner. Most of these aren't expensive fixes. They are communication issues, guest experience issues, or simple operational changes that would make a noticeable difference. No toilet paper after a night of trying the local food trucks was the deal breaker for me. That was a situation I never thought Id find myself in at a Hilton. I hope management sees this as constructive feedback because I think this property has the potential.

Not a comfortable stay. The beds were extremely hard and…read moremade my hips and back hurt in the mornings, no matter how I repositioned and tossed and turned throughout the night. The pillows were thin and obviously years old... as were the very worn sheets. No breakfast and you have to go to a different floor to get ice. The staff were friendly, of course. Convenient location. The bathroom had a sliding barn door, so zero privacy. Very basic hotel and good to stay in if you're used to sleeping on the floor or on a sheet of plywood.

Great value hotel. Nothing fancy but it clean and safe enough to stay at. the safest would be on…read morethe 3th level because it indoor and you can only access it through the key card. I wish they would fix the shower though. It didn't work too well & the water pressure is low.

We had a bit of a speed bump at check-in, but once that was sorted out, it was smooth sailing from…read morethere. Overall, it turned into a very pleasant experience and a great way to wrap up our last summer holiday sprint. One tip: bring a valid physical ID with you at check-in. Digital IDs weren't accepted, and they were quite strict about it, at least in my experience. Once we got past that little hiccup, everything went very smoothly. I'd definitely recommend the experience.

We stayed one night at The Knott's Hotel while visiting Knotts Berry Farm…read more The primary feature of this hotel is its proximity to Knott's Berry Farm. A five-minute walk and you're there. The room was decent. A bit dated, but perfectly comfy and clean. The staff was friendly. There is an on-site restaurant, a bar and a coffee/quick bite shop that serves Starbucks on the ground floor. Which is very convenient. If you are going to go to Knott's Berry Farm, the Knott's Hotel is a great option for accommodations. Family friendly and convenient.

My stay at this hotel turned out to be truly wonderful. At first, I found myself reconsidering my…read morestay based on my initial arrival experience. Fortunately, over the next few days we met Ms. Di, Ms. Diane, and Ms. Karen, whose kindness and warm hospitality made all the difference. They were always so sweet and genuinely curious about how our day had gone whenever we returned to the hotel, which made us feel truly cared for. The rooms were clean, spacious, and comfortable, and the lobby had a pleasant, refreshing scent every time we walked through. The mobility accessible shower was a huge plus, especially since my partner is a disabled veteran--it made things much easier and more comfortable for him. And the remote controlled curtains and blinds were such a fun and convenient touch that we absolutely loved. The store on-site was convenient and had a great selection of items. We also thought the self serve "pour your own beer" option was such a cool feature, even though we didn't get a chance to try it. The pool area was decent and relaxing; we just wish there had been a jacuzzi to enjoy. We also hoped to use the grill, but the rain had other plans. Overall, the hotel was relaxing, welcoming, and made even better by the wonderful staff who brightened our stay. We left feeling grateful and well taken care of, and we would happily return.

A staff member by the name of Di greatest us with a huge smile and professional manner answering…read moreall of our questions and giving us suggestions for resteraunts nearby. Our room was big and felt like a one bedroom apartment with refrigerator and microwave and coffee maker all upgrades from most hotels. The atmosphere was warm and welcoming. The energy was calm yet enthusiastic with guest that gathered in the TV and eating areas. Close to all attractions and clean pet friendly and food was great!

Me and family went over here earlier this last week as a stay to the nearby Knott's Berry Farms…read morewhich we went to celebrate my nephew's 16 birthday (and that place is a blast lll leave a review there next). It's decent, it's not that bad and it's near walking distance to some good places - Knotts Berry is a 15 min walk but we drove there instead being like a good 1-2 min drive. Medieval Times was like a block away (Cable Guy was filmed there) but maybe next time, along with Porto's SoCal Only exclusive bakery, Target and much others, and Outback Steakhouse is next door. Anyway, the rooms are decent and so was the pool but didn't take a dip even though I did bring some swim shorts. The shower in our room where I stayed could've had some soap bar holder of some sort but didn't. The AC was working though it wasn't scorching hot that week, didn't seem to auto turn off when the temperatures are met so I just turned it off during the evening. Continental breakfast is from 7-9am and we got up early for that and love the waffle machine which you make with the provided batter, corn flakes cereal and Cheerios toast, milk coffee probiotic yogurt. I just use the waffle machines at the desired timer of 2:30 and take it out. Of course the atmosphere is pleasant and the patrons here surely the majority are staying here of course to go to the amusement park no doubt. There is a jacuzzi but it was out of service at the time. There is no gym as I walked around. Free WiFi is ok but I couldn't view our cameras back home so either use the cellular network (we have ATT and is decent speed but faster if you're outside ) or a VPN. And plentiful outlets to plug stuff, hangers, closet ironing board, the short fridge is super cold it could ice your water a bit, and decent tv with ehhh some channels but we didn't watch much. Bathroom door is a sliding door with a hook from the inside and well there isn't much privacy if you're sitting down on the toilet. All in all, it's not grand or luxury but it's decent and no complaints. Would we stay here again? I'd say an absolute yes but maybe for a 2nd time

I booked a room and paid in full. I traveled from San Francisco to Buena Park for a funeral. When I…read morearrived on location, I had no booking. I contacted Expedia and they had an option to contact hotel. My train was delayed and I was to arrive after 3:00 a.m. I did not cancel. Expedia claims never was able to contact the manager for a refund or credit. I arrived at the funeral with no sleep and loss of finances. This was Expedia's reply: After multiple attempts to contact the property on your behalf, we were unable to obtain approval for a waiver. Based on this, the original cancellation policy will apply. We understand that this isn't the outcome you were hoping for, and we regret that we couldn't make it work. If you still wish to cancel or modify your booking, you can do so online or through the app. Very unsatisfied.

I needed a meeting room to host an event for about 60 guests, and this location ended up being…read moreperfect. My mom found La Quinta Inn & Suites, and arranged a a time to meet with the manager, Danielle. Danielle was nice, kind, and welcoming. She showed us the meeting room, which had a maximum occupancy of 66, plenty of natural light from the windows, and was exactly what we were looking for. We booked it right away, and the entire process was easy since Danielle allowed us to complete all of the paperwork online. In the weeks leading up to the event, Danielle always responded to my emails promptly and answered all of my questions (and I had plenty). On the day of the event, the room was set up exactly as expected, and the staff was friendly and helpful throughout. Overall, it was a great experience with the help of Danielle, and I would definitely book this location again for another event.

We took a last-minute trip to Disneyland, and since all the hotels near the parks were booked for…read morethe first night, we ended up here. Shame on me for not reading the reviews first because this was, hands down, the worst hotel I've ever stayed in. I still can't believe I paid $200 a night for this place. The horror movie started before we even checked in. Cockroaches were having what looked like a family reunion all over the outside of the building. Not one or two. They were everywhere. Then, just when I thought it couldn't get worse, we got to the third floor and a giant cockroach casually strolled across the hallway while we were waiting for the elevator like he owned the place. Honestly, I think he was the assistant manager. Then the elevator doors opened. The smell hit us so hard I think my ancestors caught a whiff. Imagine a soaking wet dog that hadn't seen a bath in years, mixed with mildew and old carpet. It was so bad I was holding my breath just trying to make it to our room. Opening the room door felt like unlocking a level in a haunted house. The mattress was stained, the mattress protector was ripped, there was mold in the bathroom, and every piece of metal was rusted. I wasn't sure if I should unpack or call an exterminator. Thank goodness we were only there for one night because all four of us were packed and ready to leave by 6:00 a.m. We couldn't get out of there fast enough. Save your money. Stay at a Motel 6, sleep in your car, or pitch a tent in the Disneyland parking lot. Any of those would be an upgrade. This place needs to be condemned, boarded up, and handed over to the cockroaches because they're clearly the only ones enjoying their stay.

Our family of 7 stayed here for a few nights and we were very happy with our stay. While the hotel…read moreitself needs some updates in the rooms and pool area, it offers everything you would need during your stay. They offer great free breakfast options, a laundry room, free parking, pool and hot tub, microwave, mini fridge, coffee pot, TV, and all the other necessities. ALL the staff were AMAZING!! They were all so kind and welcoming.

During check‑in, I was informed that my room was ready. I gave one key to my teenagers so they…read morecould take their luggage and the baby upstairs while I returned to the car for the remaining bags. Unfortunately, the luggage carts were in poor condition--several had broken plastic panels that were popping out and hitting objects as they moved. When I arrived at the room, I found it extremely hot. My children were sweating, and when I approached the air‑conditioning unit, I noticed it had been taken apart and was not functioning. I immediately asked my children to reload everything onto the cart, even though the cart was barely usable, and we went back down to the front desk from the third floor. I explained the situation to the front desk associate, who stated that the issue was the fault of housekeeping and engineering for checking me into a dirty, non‑functional room. I was not concerned with assigning blame--I simply expected a sincere apology and a clean, working room. We were then moved to a room on the fifth floor, located next to the employee entrance and the elevator. Throughout our stay, we constantly heard noise from housekeeping carts, doors slamming, elevator traffic, and guests in the hallway. I understand hotels are not silent environments, but this was the first time I have ever experienced such persistent noise, to the point that it repeatedly woke my baby early in the morning and late at night. I also try not to inconvenience housekeeping, so instead of requesting full service, I handed them my trash bags and used towels and asked for replacements. On one occasion, the housekeeper said she would return with fresh towels, and I made sure she took the used ones. After being away for several hours, I returned to find no clean towels in the room. My children were unable to shower, and when I called the front desk, I was told someone would bring them. It took more than an hour before the towels arrived, and again, no apology was offered. This was my first time staying at this hotel, and I genuinely do not like to complain or cause issues. However, these problems delayed us every day and affected our plans. Other family members staying at different Marriott properties had no issues and were able to enjoy their activities on schedule. The breakfast area was also too small for the number of guests. Regardless of how early we arrived, we had to wait a long time for a table. The food quality was disappointing, and the coffee was frequently empty, requiring us to find an employee to refill it. I was surprised that this location did not offer coffee and hot water throughout the day, as other Marriott hotels typically do. Additionally, the gym water dispenser was consistently empty, with no cups available. The ice machine on the fifth floor was not working, and when I went to the third floor, the machine had been removed entirely despite signage indicating its location. When I asked the front desk, I was told there was a working ice machine on every floor starting from the second. I explained that the third‑floor machine was missing and the fifth‑floor machine was not functioning, but the associate simply looked at me without further assistance. I regret not having taken photos of the food, coffee station, gym water dispenser, empty ice machines, and the damaged luggage carts. The only photo I captured was of the air‑conditioning unit. Overall, my experience was overwhelmingly negative, and far below the standard I expect from Marriott properties.