Courtyard Anaheim Theme Park Entrance is beautiful and is in fantastic location. It's in walking…read moredistance of great restaurant like Mimi's cafe ,Panera, IHOP and Denny's ,So you have easy access to food & drinks,especially McDonald's for my kids , and of course this is next to Disneyland too !!! hotel has an amazing restaurant inside with delicious cocktails and foods. All the staff are very friendly,from Bistro,waterpark,front desk,valet and gift shop clerk. The hotel has a beautiful gift shop, Josephine at the gift shop was very friendly, professional and helpful. Josephine is Awesome !!! She is so patient and very nice person ,I was going to an event and I didn't like how my hair looked, I was looking for some hair stuff and she helped me to find what I am looking for, She also recommended me to buy some souvenirs or gifts for my family and friends, the Gift Shop offering a lower prices compared to Disneyland Park and Yes! She is right ! And in the end I bought more gifts for my family and my friends because of Josephine, Excellent customer service!Do not lose her ! To summarize,This hotel has a lot to offer! I look forward to staying again here in Courtyard. This hotel is a 5 star !!!

Had a great time here. My daughter loved the pool view. It was nice except that u can't see the…read morefireworks at night because the rest of the building is blocking it. We tried using the pool but it was just too cold. They say it's heated but it's still too cold to use in November. They are well staffed with lifeguards. The location is convenient and is near Mimi's cafe and McDonalds. The food downstairs is not bad though and I'm glad there are to go options and Starbucks. Disneyland is like a 10 min walk. The parking is valet only. 48 dollars per night. I would be willing to stay here again.

I'll rate my last three stays, and unfortunately I'm not overly enthused. I would expect more from…read morea Westin Resort. On my most recent stay, I was placed in a handicap accessible room that I did not request when booking. Not a huge issue, but definitely not what I expected. During the stay before that, on my last day, I stopped at the pool bar to relax and have a few drinks. The entire time, the bartenders and wait staff were either on their phones or arguing with each other. It made for a pretty uncomfortable atmosphere and took away from what should have been a relaxing experience. On the stay prior to that, I had a very negative interaction with a manager, which I reported in a letter. The response from the hotel was lukewarm and didn't leave a good impression. I felt I was treated poorly, especially for a property at this level, and the small number of points offered felt more dismissive than helpful. On top of that, tours were repeatedly brought through the gym while my guests and I were trying to work out. I understand the space may be open, but having multiple groups walk through filming on their phones, combined with the manager's reaction and comments, was frustrating and honestly left a lasting negative impression. I will say the front desk staff are excellent and the housekeeping team is outstanding. Unfortunately, the issues with other areas overshadow the great work they do. This review is for the The Westin Anaheim Resort.

Amazing hotel, within the vicinity of Disneyland…read more We decided on this hotel for my son's birthday. Not only was it really close to Disneyland but it also allowed for us to explore the area. The food was great, breakfast chorizo is amazing and the room was cozy! We were also lucky enough to go land on a movie night by the pool. Great experience!

The rooms were nicely sized and very clean. The hotel is also less than a 15-minute walk from the…read moreparks, which made it super convenient for our trip. The reason I'm leaving 5 stars, though, is because of Karin who works at the bar/restaurant. She was so sweet, welcoming, and wonderful throughout our stay. We enjoyed happy hour at the bar and had such a great time because of her hospitality. Also, the wings were hands down the best wings I have ever had! Overall, we had an amazing experience and would absolutely stay here again.

I stayed at Hotel Indigo by IHG for the first time and was quite disappointed with both the…read morecustomer service and overall experience. The hotel itself feels a bit dated and could use some updates, but honestly, a room is a room--it serves its purpose. My main issue was the lack of communication and professionalism from the staff throughout my stay. For context, I am an IHG Platinum member. One of the benefits of Platinum status is eligibility for early check-in and room upgrades, both of which are subject to availability. I travel frequently and completely understand that these perks are never guaranteed. However, based on my experience and recommendations from hotel staff at other properties, I typically call the night before arrival to request that a note be added to my reservation regarding an early check-in request. The night before my arrival, I called the hotel and spoke with a front desk employee named Daisy. I politely asked if she could add a note to my reservation requesting early check-in. Her only response was, "Early check-in is subject to availability," which I already understood. What confused me was that she never asked for my name, confirmation number, or any information that would allow her to locate my reservation. When I pointed this out and asked how she could add a note without identifying my booking, she still refused to pull up my reservation. The call ended with no note added and a very poor impression of the hotel's customer service. The next morning, after landing around 7:00 AM, I called again hoping to speak with someone else. I was hoping to refresh before the rest of my day. This time I spoke with Elizabeth, who was much more helpful and was able to locate my reservation and add the note. I mentioned my experience from the previous evening, and her immediate response was, "Who said that?" I chose not to name anyone and simply explained what had happened. She told me she would do her best and said I should be able to get into a room around noon. Since I was already nearby, I slowly made my way to the hotel and arrived around 11:30 AM. Elizabeth was not there at the time, so I spoke with a male front desk employee and explained that I had been told a room would likely be available around noon. His immediate response was again, "Who said that?" It felt as though every staff member was more concerned with identifying who had provided information rather than helping the guest in front of them. The lack of communication between employees was becoming increasingly obvious. I then asked if I could at least begin the check-in process and park my car in the garage rather than continue occupying one of the check-in parking spaces. Only then did he ask for my reservation information. In my experience, most hotels are able to begin the check-in process even if the room is not quite ready. After parking and waiting a short while, Elizabeth returned around noon and was able to get me checked in. During check-in, I also requested a late checkout and was told that a 1:00 PM checkout had been approved. The communication issues continued the following day. My partner asked me to confirm our checkout time, so I stopped by the front desk. A male and female employee looked up my reservation and appeared confused, telling me there was no late checkout noted on the account. Once again, I had to explain that it had already been approved. And once again, I was asked who had approved it. Both employees then agreed to honor the 1:00 PM checkout. Even on the day of departure, the confusion persisted. While I was in the shower getting ready to leave, the room phone repeatedly rang. When I finally answered, a front desk employee asked whether I had a late checkout. I replied that I did. My entire stay felt like there was little to no communication between staff members. Every request seemed to require re-explaining the situation, and every interaction was met with questions about which employee had said what rather than a review of the reservation notes. As a loyal IHG member, this was one of the most frustrating hotel experiences I've had. Unfortunately, because of the poor communication and inconsistent customer service, I don't know if I would choose to stay at this property again.

Location, location, location So close we could easily go…read moreback to the room to refresh mid day Clean. Even a/c vents were cleaned twice while we were there. Breakfast: next door. Cafeteria style with different choices each day. Never had to sea h for a table and they will box food to go Beds and pillows were very comfortable Only complaint is the lighting. The furnishings are all dark and lights are low wattage We only heard outside noise during fireworks and checkout day because we were in the room later. Much quieter than most motels

You will not sleep past 5AM in this place. Absolute disaster. They have 1 garbage truck that comes…read morein at 5AM that beeps and slams huge garbage bins and then another one at 6AM. Total disaster. If you love the sound of garbage trucks in the morning and hate sleeping then this is the place for you. Oh, and this happened two nights in a row. Great call scheduling these garbage trucks for your guests. Kuddos to management

Good service, complimentary breakfast and parking and trolley service. Room was clean and a good…read moresize for 2 people. My favorite items from the breakfast were oatmeal, banana, pound cake, hard boiled eggs, and the cheese cubes. The shower had what looked like 2 faucet types...the lower one had water that was too strong at times. Parking spaces were ok the narrow side but thankfully there were a good number of spaces open. Only 1-2 blocks from Disneyland and dca, which was very nice.

Stayed at Candy Cane Inn for a Disneyland trip and paid about $280 for one night. At first it feels…read morepricey, but once you factor everything in, the value is actually there. Parking in the area usually runs $25-$45 a night, and we got free parking. We also had breakfast both days, which I'd easily value around $40 for a family of four. That's already close to $100 in savings, so you're really looking at about $180 for the room itself. You also get a trolley/shuttle to Disneyland, which adds even more convenience. We arrived early in the morning before check-in and were still able to grab breakfast. Even though the room wasn't ready yet, the staff let us check in smoothly, and we got the room later in the afternoon without any issues. Rooms were clean and comfortable. Not luxury, but well-maintained and exactly what you need after a long Disney day. Location is a big plus -- close enough to walk to Disneyland, which is huge when you have kids and don't want to deal with parking or long shuttles. Breakfast is one of the better continental options. Not a fancy buffet, but solid and convenient before heading out. Service was friendly and efficient. Staff handled early arrival well and made everything easy. Only downside -- I didn't notice an elevator, so keep that in mind if you have a lot of luggage. You can also hear the trolley at times, especially at night, but it wasn't a big issue for me. I saw this mentioned in earlier reviews and it matched my experience. Overall, once you factor in free parking, breakfast, and the shuttle, it's actually a great value for Disneyland. Clean, easy, and family-friendly. I would come back.

My star rating reflects what's reasonable to expect from a Hyatt House, not a luxury resort…read more I've been staying here for years, mostly for Disney trips. The staff here set the bar for what hotel customer service should look like. Over years of stays, I've never had an unfriendly interaction. When something has gone wrong, they've handled it without making me feel like I was asking for too much.The rooms are worn, it's an older property, but the pool, hot tub, and gym check all my boxes. Breakfast is standard Hyatt House fare. The location is fantastic- walking distance to Disney, right next to a Walgreens, CVS across the street for everything you forgot to pack. It's also right next to a mobile order Starbucks so you're ready to grab your caffeine and hit those parks!

We had a great stay at Hyatt House! The location is fantastic - walkable to Disney in under 15…read moreminutes - and super convenient with a Starbucks, Blaze Pizza, and Walgreens right downstairs. The pool area is really nice, with plenty of lounge chairs, shaded areas, and towels provided. They also have fun extras like cornhole and an outdoor shower. Breakfast is included, which is always a plus, and there's also a bar with a great happy hour for both drinks and food. We also appreciated the thoughtful amenities - they have a list of items you can check out, like a steamer, full-size coffee pot, a high-powered blow dryer, and even items for kids' sleep needs. There's also a mini market in the lobby with snacks and essentials, which was very convenient. The staff was super friendly throughout our stay. Parking is available underground for $40. The only downside is it can be a bit loud. You can hear all the noise and movement of people in the hallways and upstairs, and if you're in the street side, you can hear street noise as well as. Overall, the whole guest room space felt a bit like a dorm setup, but it had everything you needed and a good amount of space. Overall, a really convenient and comfortable stay in a great location. We'd definitely stay here again!

I'm a single traveler and stayed here. My sis and nieces stayed at the Lulu. I am a Hilton…read moreplatinum/gold member. PRO-They all agreed this hotel was super quiet, compared to their hotel. I did not eat breakfast but it was well appointed. And the guests seemed to like it. I grab some hot coffee and it was good. My room was a king room on the end, 3rd floor. It was VERY quiet the first 2 nights. VERY. I got 2 great nights of sleep. The AC worked great (it was not a wall unit but a unit by the window). This is a super easy walk to the Toy Story parking lot. My room overlooked that lot. You can walk to the lot, go through security and hop on the Disney bus that lets you out right at the gate. Super convenient. CON-The 3rd night....there were maybe 3 teens staying in the room that connected to my assigned room. There was door connecting. They attempted to enter my room a few times. Which isn't super comfortable for a single, female traveler. Then they returned late (maybe they'd been at grad night?). They woke me up bc I could hear them. Is this the hotels fault? No. But it may cause me to pause when booking in the future. PRO-William and Jovani are the stars at the hotel. They were super friendly Everytime I saw them and asked if I needed anything. (Kevin and Adriana were also friendly).

My family and I (2 adults, 2 kids) came to stay here NOT for Disneyland. We came for WonderCon…read more(Comic Con in OC). And, honestly, for a place so close to a theme park, I was kind of expecting to be ripped off. Shockingly, I wasn't! The check-in was super easy and the guy at the front was really nice. Unfortunately, I've been getting used to abrasive front-desk people, so it was great to have someone pleasant. The room was a little tricky to find, but once we got in, we were very impressed with how wonderfully clean everything was. Having stayed at so many hotels for family trips, work trips, and just to get away, I will say that the cleanliness of this hotel is above average. Even the elevator smelled nice. We got the one-bedroom with 2 queens room. These beds were very comfortable, almost like home. The sheets were hotel sheets, so fine I guess. I got a pretty decent night of sleep. The living room pull-out sofa was actually kind of comfortable too. In the morning, we went to the huge breakfast area that actually featured some really great stuff. Having a food allergy, I'm used to being disappointed at free breakfasts. Sunday, I was spoiled for choice. Monday morning before we checked out, a little less so. Finally, the highlights and let-downs: the biggest highlight for us was our room location. On the 4th floor, facing Disneyland, we got a free fireworks show from bed both nights. It made the whole experience much nicer for me. However, the let-down was that the builders cut corners and the walls are very thin. On Sunday morning, I could hear every single door opening and closing, every heavy-footed person walking, every time the elevator came. It happened overnight as well, but I always bring ear plugs to hotels. Overall, it was great - just wish the walls had more insulation.

Had an amazing stay here for another last minute trip extension. I had a warm welcome by the front…read moredesk and got my free cookie! The older gal was very helpful in answering my questions about the bus that goes to Disney I believe it is route 3 and comes every 30 minutes to the street side of the hotel. My partner and I did the walk there as we went late at night . It's about 28 minutes but we walk fairly fast so we got there in 20 minutes . The Toy Story parking lot is only a 15 minute walk and the bus take you to the park. So another option when got to the park. Room review it is really not that bad. Yes it is outdated but that is how it show on the website so you know what you are getting into. If it's not your style you can put a little extra money into the higher end Hiltons. But everything was very clean. There was no old smell. The water pressure was really great and the water heated up really fast which is great after a day in the parks. I believes some of the rooms have the sofas so it's kind of like a living room and bedroom vibe. This is great if you're taking a large family some people can sleep on the couch even. You have a nice hangout space if you have a break from the park. It is about the same price or less the regular room . We were able to get our room $113 after taxes and parking it was $180. The parking was $30 which is a given at any hotel by Disney. Regardless if you were to drive to Disney each day it's about the same price each. It is a compromise to be in a close distance to the park to walk pretty close and have a shuttle. I think it breaks even with making sure that your car is safe. Yes it sucks paying for parking but almost every hotel near Disneyland charges for parking each night. Also, the room does come with a fridge and microwave if you were trying to save and be budget friendly you can bring your own food when going to the parks or just traveling in general. I am excited to come again.

Fast check in process with polite staff member. Decent hotel just a tad bit dated, delicious…read morecookies of course. Spacious rooms great proximity to lots of restaurants and the convention center.

My girl booked our room. Don't know which specific one but it was a king bed…read more Super clean. I was comfortable enough to walk barefoot and had no need to take off the extra sheets on the bed like at other hotels. Sheets were clean. No stains. Didn't see much dust. Bed and pillows were really comfortable - too comfortable. There was a large tub for a two person bath bomb experience in addition to the shower. Breakfast selection had variety and was a proper continental breakfast. Delicious. It was my first time here but I would book again in the future. I like that it's family owned and not a corporate chain.

Hotel is very convenient and clean Love their made to order…read morefresh breakfast, nothing fancy but is freshly made in the spot so food is not sitting like a cafeteria dishes. Many guests filled up their tummy before heading to Disneyland It's close to all major attractions in LA. Services are great and pleasant.

Clean and very nice staff. Highly recommend this place. We will stay here again. Good food too.read more

The lady at the front desk is so rude. Someone needs to look into her attitude with guest. She…read moreworked 4-16 in the morning. The rooms tv does not work, it glitches and goes black. The shower is clogged so we couldn't even shower. And to top it off the valet driver spilled a drink in the car and didn't even let us know. He could have just told us and we would have been okay with it but the fact he didnt apologize and not even inform us. Is HORRIBLE. Never staying here again.