I rarely leave negative reviews, but this experience has been incredibly disappointing…read more I completed my rental paperwork online and went to the facility to finalize everything. I was told the system was down and that I would receive my access code by text. I rented a U-Haul and picked up furniture to move into storage that same evening, but I never received a call or text. I spent hours trying to reach the facility with no success. The automated system eventually provided an access code, but it didn't work. Because I couldn't access the unit I had rented, I had to unload all of the furniture back at my home before returning the U-Haul. The next day I returned to the facility and found a sign on the door stating the office was closed because the internet and phones were down. I contacted customer service and submitted a request through corporate, but I still have not received a response. At this point I have paid for a storage unit I have never been able to use, lost valuable time, and incurred additional moving expenses. I simply expected basic communication and access to the unit I rented.

Cancels storage auction's prematurely. 90% sure they boost auctions as well. Shady business…read morepractice.

This is one of the many storage places in the area located in North Lakeland on Kathleen Rd. It is…read moregated and locked of course plus you can pick a climate controlled unit if you'd like. The only drawback is that they don't have carts for the customers to use. (If they had them available to borrow it would make this place even better.) They have many different size units including boat and RV storage spots from you to choose from. The prices are reasonable and the place is really quite clean. If you need to store stuff give them a look

The process was fast and easy. The manager answered all of my questions and made me feel at ease.read more

New manger is really rude does not want to help anyone asked her to help me find a cart said she…read morewas to busy to help me because so many people were on the lot not true only me one truck and mother in law in another just such a rude person don't know how she is a manger she will run people off we moved out because of her poor service she provides

I needed a climate controlled space as I will soon be moving and downsizing. Met with Kathy,…read moretoured the facility and found it clean, secure and the staff helpful! Pricing comparable to slightly better than competitors. Overall, quite happy with Century and it's personnel.

My husband has had his storage unit there for over a year and within the first 3 months his unit…read morewas broken into. We had insurance that covered most of his loss. Than we found out that the cameras were not working. And 2 months ago they jacked up their price almost $40 a month on us stating the greater cost of electricity and upkeep. Funny how an outside unit that does not have electricity. Than they also said that we were not paying the going rate for the unit. No warning or letter was given. I was just told when I went in to pay that month that the rate was increased. I did get a letter a month later though.

Rented from 2525 US Hwy 98 N Lakeland, FL, great customer…read moreservice and new clean truck!

My experience with Store Right was very intriguing and a long lasting experience…read more Great Customer Service and without any hesitation Teena and her Assistant was such a wonderful and amazing life experience. They asked me about what I'm looking for as far as space is concerned also what my budget would be like Not to mention they gave me different scenarios for example monthly Specials and how I could consider taking those great offers at such given time. I'll recommend Store Right anytime to my Family and friends also the public at large. David.

One of the worst "businesses" I've ever dealt with! Customer service is not a known concept to this…read moreplace, they were absolutely rude and ignorant. I told them rats had gotten into my belongings and they laughed and said that sucks. No remorse or damn. I would never, ever recommend this place and highly suggest everyone to stay away

Never renting here again they have lied to me and my family on multiple of occasions on when we can…read moreget our things out of storage due to us being late on payment and then turns out when they said we had time to get our things that we actually never did have time that they had already cut our lock and locked us out when they were saying we could still go in and get our things and they said everything is in the contract we signed when first getting the unit but we never sign a contract the only thing we had signed was the payment and insurance agreement that's it we were never emailed or give this so called contract. So I would watch out before you lose your things to this place.

RAT infested and they knew about it and never notified the tenants. I was paying the month…read moreinsurance and that's a waste of money tried to file a claim for of $500 worth of rat damage and they wanted receipts for everything which some where gifts and who keeps receipts for stuffed animals, chair and a suitcase? The worst part was we actually had a dead rat in our partially opened suitcase that almost fell out on my head. They treat a loyal customer by jacking up their rent to around $280 a month for a 10x20 outside unit while a new customer can get the same one with first month free and $143 a month!!

Crystal is amazing! Just started renting my unit today and it was seamless! Thanks for your help…read moreCrystal!

From the owner: Military family owned and operated for over 30 years. The best customer service provided in the…read morearea with the lowest and unbeatable prices.

Adron is AMAZING! I had to move items into a storage unit because of Hurricane Milton. It is…read moreobviously stressful situation, but he made it so seamless and helped me so much. I made changes and additions and he was very patient with all of them. The facility is always super clean and well lit. It is very secure with multiple checkpoints to get to your unit which I love. Hopefully this situation doesn't happen again but knowing I have a helpful storage team if needed is great!

Facility is nice but beware! moved my RV in four months ago. I arranged the rental via there main…read moreoffice. All paperwork was complete and pricing agreed upon but when I went to moved into the site the people there tried to change the monthly rental cost. Good I had copies of the emails from Corporate. Got it straightened out but it was a hassle. Flash forward 4 months and I received a postcard (mass mailing type of thing) from Corporate jacking the rate up $90 a month. Rental went from $125 to $210. Ridiculous!!