This is my latest experience and worthy of a flag. Nothing I am about to say should be a surprise…read moreto any cable customer. All of the companies appear to be cut from the same cloth. First, my comments are not for the local representatives on 700. These are the diligent neighbors that through their employment work to unravel and problem solve scenarios created by their corporate representatives. They deserve gold stars for doing their jobs well. Second, TDS (Directv & Dish too) can't seem to tell the same story. Who tossed the script? No one quotes the same rates. The aim is to BUNDLE no matter what the call. Sales, sales, sales. No one appears to be listening to what the customer is requesting and actually needs. Do they know how frustrating this is? It goes against all points of Sales 101! Listen to the customer! How about trying to solve that problem FIRST before asking "do you want fries with that?" Next contracts and rates. Will someone explain why you would offer transients or seniors contracts? Both have been known to "move on" unexpectedly. One of the dumbest policies ever. Who wants to be stuck with any of these companies ever? This is for the company's benefit, not the customer. Rates are the hook...too good to be true. These companies are so friendly to the customers. The hammer comes at the end of the initial "contracted" period and rates have been known to double or triple. These parasites aren't known for reducing (or offering affordable rates to loyal, long time customers) rates. It is up to the customer to monitor contracts and beg or threaten to leave to get any deal (that may or maynot be available). Who has time for this crap? Cable and satellite companies have brought this distaste, frustration, anger, end of rope emotions from their loyal customers on themselves. If no one has noticed the young people have cut the cord, left the building, and dropped the mic. What goes around, comes around. Streaming/internet TV is the next generation of technology. No one is going to cry for the cable and satellite companies as they get left behind. Remember they put profits before people. Customers should always come first. My former employer's mantra: Our greatest asset leaves at 5 o'clock. See ya TDS, Dish, Directv, Infinity, Comcast, Time-Warner...the whole lot of ya!

The worst customer service you will ever experience in your lifetime…read more Aside from 3 phone calls to tech support in getting this box to work, I have been plagued with billing issues from the time I signed up, They overbilled me multiple times, They're calls go to a call center in Santa Lucia I setup Auto pay successfully and on the next billing cycle they disconnected my service for non payment, my card was GOOD. They do this so they can charge a reconnect fee AND a late fee, $37 added revenue for them. I made my payment over the phone to get current, $152 and I have a confirmation #, 3 weeks after they decide to charge my credit card with Auto pay for ANOTHER $152, I hour on the phone and they wanted to roll it over in the next month, I said NO, I want my money that you stole. Now I have to wait 15 days for the credit to appear on my card. I asked to remove Auto Pay, CANT DO IT, they made it so complicated, that it would take months and several more phone calls to cancel it... Well I'm cancelling them, I'm taking their box directly to the office. As far as reliability, the internet goes out randomly at least twice a week and it takes until the next day to get it back... IT SUCKS!

My bill has changed 3 times in the last 3 months and TDS is trying to charge me twice for the same…read moremonth. Internet drops all the time and nowhere near the megabytes your supposed to get. I wouldn't even give it a 1 star but didn't have a choice. STAY AWAY!!!!

Best ISP in southern Utah, friendly customer service reps and front desk personnel, knowledgeable…read moretechnicians very pleased with TDS

TDS here in Mesquite Nevada is really bad. I have had more outages here in Mesquite, NV in last 3…read moreyears than I have had in prior city where lived 20 years. Plus call support and be treated like do not know nothing internet even after telling them that am a system and network administrator.

If I could give them a zero I would. Their fiber optics are the good. They lie about the cost and…read morecontinually up my bill every couple of months and won't honor their original price when we signed up. lesson here is DO NOT USE TDS telecom

The phone (VoIP) service is horrible, can not even have a conversation with the person on the other…read moreend.

The positive- no longer have freezing while streaming and much cheaper than TDS. You can actually…read morereach local technical support without waiting on the phone for 20 minutes to talk to someone in another country. No offense to foreign customer service, but there can often be communication issues. The negative- had a problem within a week of installation and had to go into the office to trade out the equipment. Within another month, had trouble connecting to the internet. Solved by rebooting, but a pain in the neck to do and time consuming phone call. The employees are young and nice but do not have basic customer service skills. First rule of customer service, when talking to an angry/frustrated customer apologize for the inconvenience. Also, no clear explanation of why the problem happened. They do ok dealing with the problem, but not good at dealing with people, and I have a more calm and patient personality than most. Really need to train their people.

I sent multiple inquiries out to installers and only 2 locations actually responded with either a…read morephone call or a email. Southern Utah TV and Satellite responded by the end of the business day that I placed the inquiry with a phone call. I am very happy that I selected Southern Utah TV for the installation that I had requested. The installer, Jacob, was excellent!

They never return phone calls no matter how often you leave messages. Very irritating.read more

Had a visit to our local T-Mobile today after my wife had her phone stolen…read more Carsten helped us and I was very happy with his knowledge, customer service, and most importantly his honesty. He was upfront and honest about plan options, promotions, specials, insurance, etc. I'd be happy to return with any future issues with our products!

Broke the cover on my Apple Watch. Went in to get a new one and they told me that if I went to the…read moreZAGG store in St. George, I could get one cheaper one under warranty so I appreciate that.

Tks is the absolute worst of any service you can get in Germany. They pray on the fact you don't…read morehave many options when your stationed in Germany. I got into a arguement with on the repesentives because they want to suck you for every penny. Avoid at all cost, you will be disrespected and treated badly

TKS is the worst -- Their "service" is constantly interrupted and then non-existent after 6pm on…read moreweekdays and spotty throughout the weekends.

Excellent service. Have had trouble-free service since day one with them. Highly recommend them.read more

We finally cut the cord on cable. We signed up for their residential service, and will stream our…read moreTV. They were very thorough, friendly and solution-oriented. They put the "service" back in Customer Service. Great people!