Yes, in spite of that one obnoxious TV ad of theirs, I did recently obtain two services from…read moreCharter/Spectrum: land line phone, and home internet. And I have Frontier, a competitor to thank. I had initially contacted Frontier, and tolerated three different attempts by a most unpleasant, unhelpful and uninformed technician to install my service (and waited a total of 10-12 hours for them to show), that I finally just cancelled the order. I had to allow myself a good one week cooling off period before I decided to place an online order with Spectrum/Charter. Bottom line is they followed up by phone, arranged an installation within a week, provided a convenient 3-hour window and arrived on time. Installation was seamless and easy. Service was up immediately. The tech was very professional and friendly, and the cost of the same service/products I'd ordered originally from Frontier were 25% cheaper with Charter. Hope this karma continues as I use the service...

I wish there was an option for negative stars. Incompetent and horrible customer service. If you…read morecan even call it that...

As a customer, you are treated as a person and not as a number. Dean's covers a huge area and yet…read morestill gives you that local business feel. I highly recommend Dean's compared to calling the 800#. The customer service, cleanliness of the showroom and follow up after the service were all great! Another great thing is that they carry Dish Network and DirecTV so I can easily switch back and forth to save money. I also got internet through Dean's. I love my TV and internet service!

Had a problem with out internet, after trying to resolve the problem over the phone with a negative…read moreresult we scheduled a appointment for a couple days later. After scheduling the appointment for a service tech to come out the process was tremendous. From keeping us informed to letting us know what would be happening the process was very smooth. Ryan the tech arrived on time and in a matter of minutes had diagnosed the problem and began to fix our internet. Can't say enough good things about Ryan from his knowledge and courteous approach on the whole situation! He explained what was wrong and what he would do to fix it. Thanks Ryan you represented your company extremely well. The Cleary's

Waiting for a call back that was to happen between 12 noon and 12:08. It's now 1:08...a full hour…read moreafter they say they are getting back to me. LOUSY CUSTOMER SERVICE. I can't wait until there is some real competition for them!

Disappointing service plans, costs and fees. I had to drive…read morea half hour to get to the nearest AT&T store to update my plan. After 2.5 hours I was able to walk out of that store only to have to come back the next day and electronically sign the contract. Almost on a daily basis AT&T sends me a billing e-mail and each one differs in monthly fees. I just spent another 34 minutes of my $ phone time trying to straighten out my plan. Come Monday I will see what T-Mobile, Consumer Network and others have to offer. Note: The majority of reps I talked to were very helpful so it's not them I have a problem with. I DO NOT recommend AT&T.

From the owner: AT&T, serving over 81 million wireless customersread more