Got to the store to RETURN my modem and tv box. Get their Monday at 2pm, 2 people working, 9 person…read moreline. I wait 5 minutes and the line doesn't move. Leave cuz I'm not messing with that. Tuesday at 5pm and they have 1 (!) person working. I'm 3rd in line, it's been 10 minutes, line hasn't moved. If you are willing to wait an hour + for service, this spot is great for you. You'll love. If you don't have an hour to wait, call ahead to make sure there isn't a wait.

Had to visit Spectrum as dropped my cell. They were crowded and very under staffed early PM. My…read moreassociate Luis was great! Friendly, nice personality. Got me set up with a new phone and out the door! Hopefully everyone waiting as long as I did had a good experience, as I certainly did! Hats off to these college students!!

Two dishes installed on roof didn't work, they claim it's because there are trees in the…read moreneighborhood. Where are there NOT trees. I've asked them numerous times to stop sending me their junk mail and they refuse. I started marking it "Delivery refused, return to sender".

I wish there was an option for negative stars. Incompetent and horrible customer service. If you…read morecan even call it that...

As a customer, you are treated as a person and not as a number. Dean's covers a huge area and yet…read morestill gives you that local business feel. I highly recommend Dean's compared to calling the 800#. The customer service, cleanliness of the showroom and follow up after the service were all great! Another great thing is that they carry Dish Network and DirecTV so I can easily switch back and forth to save money. I also got internet through Dean's. I love my TV and internet service!

Company policy is to not maintain their lines. I asked them to remove tree branches on which their…read morelines were resting. Their answer was that if the tree services damaged their lines, the insurance for the tree service would have to pay Spectrum for the damage so they didn't eben have equipment to handle it.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 1213 Gilmore Ave. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Winona Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Having my internet and TV provided through direct tv have been an absolute nightmare. The internet…read moreis horrible, the tv bundles are overrated, and there are so many hidden fees that I was paying double my monthly bill each month. It takes a ridiculous amount of time to reach an agent when I called the "Help" number to get someone over to fix my broken internet. I could continue on to tell you more of the horror stories but I'd rather just advice you not to use this company. If I could, I'd give them a zero out of 5 for a rating. However, once you do get a hold of someone other than the automated system when calling for help, they usually are friendly so that's a plus I guess. Unfortunately, they don't do much to help you.

I paid for a Samsung watch 2 years ago. I have been paying for the service since. The watch doesn't…read morehold a charge for more than 12 hours anymore. I decided to cancel the watch from my account. They say I owe $83 as I still owe on the phone! That is not correct. I went to Verizon and the worker only had me talk to another worker on the phone. That guy did absolutely nothing useful. Waste of an hour.

Do NOT buy your phone from Verizon Onalaska. I purchased my last two phones from this location and…read morethey consistently provided terrible customer service. Their associates are dismissive and unprofessional. They do not take the time to assist customers. I bought a phone at this location a couple of years ago and the Rep was rude and would not take the time to show me the phone's features. The only reason I returned to the Onalaska store for my next phone was because I needed a replacement phone for a trip out of town and Onalaska was the only local store that had the phone I wanted in stock. Once again, the associate would not take the time to answer my questions about the functionality and features of the phone. Onalaska does not transfer your data and apps from your previous phone to your new phone without a fee, whereas other locations transfer your data for free. If you want to purchase a Verizon phone, buy it from the Holmen or La Crosse locations. The Reps at these stores are more cordial, knowledgeable and provide a far superior customer experience.