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    Tulsa, OK

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    Certified Auto Center

    2.2 (6 reviews)
    Closed 9:00 am - 6:00 pm

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    Big Mikes Auto Care - Me

    Big Mikes Auto Care

    (2 reviews)

    East Tulsa

    If I could give a negative 20 review I would do so. We went to Big Mikes Auto Care to get a car for…read moreour daughter because my husband has known Mike for at least 7-8 years. Thought that he would be honest. Might have been a difference experience if Mike would have sold us the car but his son, Joe was in charge. Told us that it was a good, reliable car. Said that they looked over it and there were no known issues. Took it for the test drive...seemed okay. The first red flag should have been when he said that we needed to buy their warranty because if the turbo went out, the warranty would pay for itself. We asked if there was a problem with the turbo. He said no, he wouldn't sell it if there was an issue but if an issue came up with it, the warranty was good to have. Car was for our daughter, we trusted him. She did not have the extra funds for the warranty. Signed all the paperwork and started driving home. Check engine light came on....should have been our second clue and should have taken it back then. Drove back to the car lot, Joe looked at it and said that it wasn't reset from oil change. He reset the light. Fast forward to three weeks later, engine light stayed on, key fob stopped working, air conditioner quit working. Made several calls....if they did answer or return call, was told should have purchased the warranty. purchased an outside warranty, took it to the shop for repair and low and behold, turbo wastegate is bad, effects the air conditioner. Because the waste gate is on the outside of the turbo, isn't covered under warranty. Husband went back to Big Mike's today and showed them the $5k mechanics bill for the $7k car we bought from them three months ago. Was told, you should have bought our warranty, we could have gotten it covered. Conversation went bad and Joe told my husband, "man I thought we were friends and then you go and blast me!" Damn straight we did. They sold us a piece of shit car that they knew had a turbo problem that we are not stuck with. Yes, I am going to let everyone know not to by a vehicle from them. They are shading as hell and do not care that they sell piece of shit cars as long as they get the sale. Now I know that people will say that that is the chance you take when you purchase a used car and do not get the warranty and I cannot argue that. We went to them because we trusted them and trusted that they would not sell us a piece a shit car. Yeah, we thought they were our friends as well. If you purchase from them, be prepared to have a high mechanic bill on the car.

    Well they made it right got Mr a car that runs and moves well sorry for the bad re view but after…read morethe Toyota blew a head gaskets at 157k then the buick water pump leak a d timing chain shit was just pissed at the world of cars but the dodge journey suv rolls right ..I know buying used is a gamble because who knows how the previous owner treated the car did they do upkeep fresh oil tires batteries breaks who know only the lord does lol but big Mike made it right took back buick got me in the dodge I got running ‍ wheels that's all thst matters to ME

    Lexus of Tulsa

    Lexus of Tulsa

    (37 reviews)

    Midtown

    After purchasing new and preowned vehicles for fifty years. This is the first Lexus for me and the…read moreservice and general attitude is way above and beyond any other dealership that I have ever delt with. I'd like to single out a wonderful service advisor for his professional demeaner and personality. Very refreshing, in our Hurry get it out the door standard shop attitude's nowadays profit before integrity. My service Advisor is Jaxon S. As a, retired Quality Assurance Manager I judge professional integrity on a regular basis, and that you find here! A. Davis

    As a lifelong Toyota and Lexus enthusiast, I know what the "Lexus Experience" is supposed to be. I…read morespent months searching for a specific 2026 LC 500 with the Dynamic Handling Package--a vehicle hand-built by Takumi engineers. I thought buying from a reputable dealership like Lexus of Tulsa would guarantee professionalism. I was wrong. This was not a transaction; it was a masterclass in negligence and arrogance. If you are an out-of-state buyer considering shipping a vehicle from here, read this first. 1. The Financial Red Flags The lack of transparency started immediately. The finance department sent me wire instructions before even providing a Bill of Sale. When I requested an itemized Bill of Sale for my bank records, I was met with resistance and asked, "Why does the bank need it?" I was left waiting at my bank for a document they claimed was a "large file glitch," only to receive a simple one-page PDF after I wired the full MSRP. Once they had my money, communication regarding my specific requests virtually ceased. 2. Dangerous Shipping Practices I paid a $2,500 premium flat fee for what I was told would be professional, enclosed transport. Instead of using a reputable carrier, the dealership used a broker who subcontracted a carrier with a staggering 63.2% Driver Out-of-Service (OOS) rate--nearly 10 times the national average. They released my $111,000 vehicle with a BLANK Bill of Lading, failing to record the odometer mileage, stripping me of legal protection. I was denied the ability to arrange my own shipping because "this is what we do." 3. The "Rescue" Deception My car ended up stranded in Kansas on a "permanent police hold" due to the carrier's safety violations. The driver turned off the GPS tracking, leaving me in the dark. When I pressed the dealership for answers, I was told a "rescue driver" was coming and assured that the car would remain on the same trailer. This was false. The car was transferred to a different trailer in an unsupervised public parking lot--a critical risk for a low-clearance supercar. I only found out because I had to play detective myself. 4. Arrogant Leadership: When I escalated this to the General Manager, Timothy Williams, hoping for empathy or a solution, I was met with an egotistical and dismissive attitude. Instead of offering assurance or taking accountability for vetting a dangerous carrier, he simply told me he could turn the truck around if I didn't like it and give me a full refund back on my car. Sensing the lack of confidence from him, I took the offer. He treated a milestone life achievement as a nuisance. 5. The Final Insult: Once the car was delivered back to them, the General Manager attempted to renegotiate by offering a small discount--but only if I handled the shipping myself (a complete reversal of their earlier policy). I declined. To top it off, after I had to take time off work to overnight the title back to them to get my refund, they refused to cover the $48 FedEx fee. After compromising a six-figure deal through their own negligence, this pettiness was the final straw. Conclusion: Lexus preaches "Omotenashi" (wholehearted hospitality), but this dealership practice transactional indifference. They took my money, risked my asset with a cheap carrier, lied about the logistics, and dismissed my concerns. If you are an enthusiast who cares about the details, stay far away from this dealership. They do not deserve your business.

    Purdy Hyundai

    Purdy Hyundai

    (82 reviews)

    Professional service, but two major safety oversights…read more I have mixed feelings about my recent experience at Purdy Hyundai. I brought my 2024 Hyundai Elantra in for a 30,000-mile service (costing $1,100), but what followed was an incredibly stressful and dangerous afternoon. The Issues: Engine Failure: After leaving, my car blew a cloud of black smoke and lost power while entering the freeway in heavy semi-truck traffic. I had to limp back to the dealership with the engine shaking. It turns out a step was missed during the fuel line cleaning, leaving non-fuel residue in the lines. Undercarriage Failure: After the first "fix," I headed home again. 40 minutes into my drive, the front undercarriage cover fell halfway off and began dragging. I was stranded on a rural stretch of the freeway, 40 minutes from the dealership. The Recovery: Despite these major mechanical oversights, the staff at Purdy Hyundai were exceptionally kind and professional. When I called from the side of the road--exhausted and frustrated--they were apologetic and immediately offered a loaner and a tow. While they didn't have staff available to drive to my rural location that evening, they coordinated through Hyundai AAA to get me off the road quickly. The next morning, they replaced the damaged panel and personally drove my car out to my home (almost an hour away) to deliver it to me. Verdict: The technicians clearly made some significant errors that put me in a dangerous situation. However, the management and service advisors handled the aftermath with grace and high-level accountability. They made it right, even though the experience was a nightmare. I appreciate their kindness, but I hope their service department implements better quality control checks in the future. I thought about giving a star rating of 3, but chose 4 instead because I've taken my car here for all service needs since I bought it, and have had nothing but positive experiences. I also chose to give a score of 4 stars because of the professionalism and accountability from all staff members who helped me. My car is doing much better now, as am I.

    Bait & Switch. I drove two hours to get there. The car I was looking at could not be found. They…read moretried to upsell me to a 2026 and showed me cars that were outside of my parameters. Total waste of time. I'm going back to CarMax or CarGurus,

    Fowler Toyota of Tulsa - Terrible service. I don't recommend it. They're very deceitful.

    Fowler Toyota of Tulsa

    (70 reviews)

    Midtown

    I want to give a special shout out to Jackie, a service advisor there! She's friendly,…read moreknowledgeable, courteous and always works as quickly as possible to get you in and out! She's always got a good attitude and you can tell she enjoys what she does. She's been there ever since I purchased my Corolla three to four years ago, and I've always had a pleasant experience. I definitely recommend scheduling with her, I know my car is in good hands!

    Will not return. Claimed cost of replacing one 100 amp fuse was $1000. Part cost was $11. Then…read morerefused to provide an itemized estimate. The work involved disconnecting the battery; using one 6mm socket, to remove four screws (two that hold the fuse) then replacing the fuse and bolting it in, putting the fuse box back on the frame and bolting it back down, reconnecting the battery. 15 minutes for a competent mechanic and 30 minutes for me. Worse I just had a heart attack and open-heart surgery which the department knew. I was willing to pay a premium to get service, but not almost triple what appears to be a customary charge: $150 diagnostic, $150 service, and $50 for the part. Even with $100 on top of that it is not $1000 worth of work. But here is the icing, the guy wanted to buy the car. Texted me an offer of $5000 for it. I just had a classic car dealer offer me $15,000 for the vehicle. This is why I cannot recommend this service department. I left with the impression its fun to take advantage of their customers, especially women. BEWARE.

    Certified Auto Center - car_dealers - Updated September 2026

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