After purchasing new and preowned vehicles for fifty years. This is the first Lexus for me and the service and general attitude is way above and beyond any other dealership that I have ever delt with. I'd like to single out a wonderful service advisor for his professional demeaner and personality. Very refreshing, in our Hurry get it out the door standard shop attitude's nowadays profit before integrity. My service Advisor is Jaxon S. As a, retired Quality Assurance Manager I judge professional integrity on a regular basis, and that you find here! A. Davis read more

As a lifelong Toyota and Lexus enthusiast, I know what the "Lexus Experience" is supposed to be. I spent months searching for a specific 2026 LC 500 with the Dynamic Handling Package--a vehicle hand-built by Takumi engineers. I thought buying from a reputable dealership like Lexus of Tulsa would guarantee professionalism. I was wrong. This was not a transaction; it was a masterclass in negligence and arrogance. If you are an out-of-state buyer considering shipping a vehicle from here, read this first. 1. The Financial Red Flags The lack of transparency started immediately. The finance department sent me wire instructions before even providing a Bill of Sale. When I requested an itemized Bill of Sale for my bank records, I was met with resistance and asked, "Why does the bank need it?" I was left waiting at my bank for a document they claimed was a "large file glitch," only to receive a simple one-page PDF after I wired the full MSRP. Once they had my money, communication regarding my specific requests virtually ceased. 2. Dangerous Shipping Practices I paid a $2,500 premium flat fee for what I was told would be professional, enclosed transport. Instead of using a reputable carrier, the dealership used a broker who subcontracted a carrier with a staggering 63.2% Driver Out-of-Service (OOS) rate--nearly 10 times the national average. They released my $111,000 vehicle with a BLANK Bill of Lading, failing to record the odometer mileage, stripping me of legal protection. I was denied the ability to arrange my own shipping because "this is what we do." 3. The "Rescue" Deception My car ended up stranded in Kansas on a "permanent police hold" due to the carrier's safety violations. The driver turned off the GPS tracking, leaving me in the dark. When I pressed the dealership for answers, I was told a "rescue driver" was coming and assured that the car would remain on the same trailer. This was false. The car was transferred to a different trailer in an unsupervised public parking lot--a critical risk for a low-clearance supercar. I only found out because I had to play detective myself. 4. Arrogant Leadership: When I escalated this to the General Manager, Timothy Williams, hoping for empathy or a solution, I was met with an egotistical and dismissive attitude. Instead of offering assurance or taking accountability for vetting a dangerous carrier, he simply told me he could turn the truck around if I didn't like it and give me a full refund back on my car. Sensing the lack of confidence from him, I took the offer. He treated a milestone life achievement as a nuisance. 5. The Final Insult: Once the car was delivered back to them, the General Manager attempted to renegotiate by offering a small discount--but only if I handled the shipping myself (a complete reversal of their earlier policy). I declined. To top it off, after I had to take time off work to overnight the title back to them to get my refund, they refused to cover the $48 FedEx fee. After compromising a six-figure deal through their own negligence, this pettiness was the final straw. Conclusion: Lexus preaches "Omotenashi" (wholehearted hospitality), but this dealership practice transactional indifference. They took my money, risked my asset with a cheap carrier, lied about the logistics, and dismissed my concerns. If you are an enthusiast who cares about the details, stay far away from this dealership. They do not deserve your business. read more

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I got a new transmission put in my car took about a month Kevin Stringfellow an amazing guy he made my experience worth it if I do say so myself anytime I had a question he had no hesitation very nice and respectful as well came back later on and helped me even more read more

Lexus of Tulsa is a fantastic place to buy. I live in California and there are many Lexus dealerships here. The reason I chose to buy at Lexus of Tulsa was their professionalism and responsiveness, specifically from Saxxon (I highly recommend him). Dont be afraid to buy out of state with Lexus of Tulsa. These guys know what they are doing. read more

My husband and I both purchased a Lexus. Van Cutsinger has excellent customer service, was very informative, extremely nice and went above and beyond taking care of us!! We are definitely Lexus customers for life!! read more

Just bought my first Lexus, and by far, it has been the best car buying experience ever! Van Cutsinger helped me through the process, from start to finish and even after the purchase, checking in to make sure that I am still happy. I now consider Van a friend and Love Lexus! read more

I bought my car here in 2020 and had a phenomenal experience. Thomas sold me my RX and he went above and beyond to help me find just what I was looking for. I still have my car two years later and it's the best car I've ever owned. I can't thank him enough! The showroom is beautiful and everyone there is so incredibly nice. I did my first oil change and tire rotation there and while they did provide me with a loaner car, and the service reps are super nice people, the service did run over $300 so now I take it to Toyota to do all my maintenance. I'll definitely be buying my next car here but I won't do any of my maintenance there. Still highly recommend! read more

If I could give a -100 I would. I have always loved my service people at Lexus of Tulsa, but they eventually moved on, so I got stuck with two idiots. Anyway, I was in for service at the end of Sept for an oil change, super simple, right?! OMG! After my service my TPS sensors never worked again. Why, well because they went out mysteriously, which was $700 to replace both. My tires were low, which I knew so I bought new tires. What the jerks didn't tell me was that my break fluid was like mud and my rotors were warped, all 4!!! How in the world do you miss that?! Thank goodness I live in another city with better Lexus dealers because I will never return to Lexus of Tulsa when Im in town. read more

Buying a car can be such an adversarial experience. But they make a point of being transparent and upfront. They also have amazing coffee and snacks and several different sections to wait in - TV area, quiet area, lots of power to plug your phone in too! Friendly, professional. Would happily go back! read more

Took my RX450HL in for a noise in the rear hatch area. They lubed it and said it was fixed, two miles down it was doing the same thing. Took it home and troubleshot it for thirty minutes , tightened the spare tire and it's fixed. Wasted several hours and it wasn't fixed. By the dealer. And no one knew how to fold the rear seats when bought it. Had to get my son to figure it out read more

Lexus of Tulsa is a great dealership that really takes care of their customers. All of their employees are so friendly and really make sure that you are satisfied from the moment you step into the dealership. I have been quite impressed ever since I bough my car a year ago. If you are in the market for a car this is the place to come. You won't be disappointed! read more

Lexus of Tulsa - Car Dealers Near Me - Tulsa, Oklahoma

My husband and I had a great experience buying our rx350 at this dealership. First off the facility is beautiful and they are all about customer satisfaction! They offered us a great deal on our car and the service was superb. We met the sales manager Greg who treated us with such kindness and hospitality. Our salesman Thomas Louis is the one who really made us know we're making the best choice for our new car. Thomas was very nice and patient and just all around a great guy. It's been one week and I had a silly question about my car and he's been so easy to reach by phone and help me. I am so satisfied with the amazing service Lexus has given us. read more

As a lady sometimes I worry about going in and having honest repair recommendations when it comes to cars. This is not the case for Lexus of Tulsa. Chase has been my service advisor (each customer has a professional advisor with their own office) for the past few years. He is hilarious, thoughtful, and knowledgeable. He's understanding when I want to wait the next service job to take care of something pricey- since I work in education I have to save money back for bigger ticket items. If you're worried about the cost it's about in line with private shops but you get amazing service. read more

DO NOT BUY A CAR FROM HERE! I have in writing via email an agreement and they completely decived me. I flew in from out of state which included buying plane tickets, hotel etc. I had an OTD price which includes tax, title and license... Thats what out the door means.. after I picked up the car they told my finance company I didn't pay tax, title etc. I am now getting charged for everything that we had in writing via email on top of the agreed upon price. This dealer will do whatever it takes to steal your money. Whatever you do.. do not deal with Kevin or Margus at this dealership. I am in complete dismay at the way this dealer will do anything to make money. You are just a number to them and they will do anything they can to screw you over. I put over 50% down and all they care about it lining their pockets. You are much better off doing business with any other dealer than this one... all of this over $1,500 which I have in writing that they agreed upon OTD price. STAY AWAY!!! read more

Great and friendly service. We came in from out of state and the process was very easy. Todd made us few at ease and picked us up from the airport. The car was ready to go for us after we did a short test drive and signed the papers all within an hour. The dealership itself is one of the most beautiful I've seen. Apparently there is a gym upstairs for customers to use while their car is being serviced! read more

LIARS! LIARS! SLIMEY! Salesman told me the used 2013 was in top condition. My gf and I drove from OKC to buy the car. Showed up and it had numerous paint blemishes, scratches and worn out leather. None of this was mentioned to me. I told him not to waste my time before driving out and he assured me it was great. Complete liars. read more

I have a 2002 Lecus RX300 with 154,000 miles. After getting an oil change from this dealer January 2012, the engine complete broke down 2k miles later with NO oil in it. Dealer kept saying it was an oil leak. We have 2 independent mechanics inspected the car and there was no trace of a leak. NO oil residue underneath the car. No oil residue in the exhaust. No oil residue under the hood. So where did it go?? The dealer could not answer. They flat out forgot to put enough oil in it. We've always gotten oil changes at this dealer. 30+ visits. Have records of all the maintenance visits. They messed up this time and would not take responsibility. read more

Arrogance and condescending are good descriptors for my brief encounter with a sales person named Benedeck (sp?) at Tulsa Lexus. Spring 2021 I agreed to purchase at full ask price a used RX350. However after 15 minutes of dealing with this individual on my trade, a CRV Honda, and his total low ball offer, I simply walked out of the dealership. It's fine to make an offer on a used car, and then agree to disagree. But the hubris, arrogance, and completely condescending unprofessional approach is uncalled for. This individual made four huge mistakes: 1. he failed to sell me the 350 at full ask as I was ready to buy right then, 2. he didn't buy my CRV of which the dealership would have made a very respectable 25% margin on, 3. he lost the sale of a GX460 I subsequently purchased, and finally, 4. he failed to win a 25 year Lexus owners relationship. I love Lexus as an auto, have owned four, really wonder how many other deals this guy has cost the dealership. read more

1st upsetting experience at the Lexus dealership. I called Monday (11/18/2019) to schedule to get my car repaired. I asked can I come in tomorrow or Wednesday, and she asked, do I need a loaner car and I said yes of course. so she said the earliest lexus would have a loaner car is today, which is Thursday (11/21) and we agreed on the appointment at 2:15. The gal was very pleasent. so today, I left work to run an errand to drop my car off. I came to Lexus dealership today right on time at about 2:14. the people that work at the service desk were very nice. they went to get my advisor and they told me he is not in his office, he must have left somewhere so wait. which is totally fine normally but since what happened today I will bring every point up. I waited for about 15 minutes, and it was pretty cold today. so finally when my advisor came and we agreed on the price of $120 for diagnose. he told me it won't be long, maybe 30 to 45 minutes. and I let him know that I needed to go back to work but if it's only up to 45 minutes then okay I will wait if I have to. But I really do need to go back to work. okay so I waited for about 40 mins which would be about 3:10. he came back and said okay they figured that my cigarette lighter Outlet wasn't working because it was missing a fuse. which is fine, but I guess if it takes them that long to figure out a fuse. Wow lol. and at that time, I was still totally fine with waiting. so he tells me the mechanic is now trying to figure out about the main reason why I'm here which is, why is my USB and aux not playing music and the whole screen for the two part is grayed out. I told him that I read online forums and they said maybe my software needs to be update if nothing else can fix it. he tells me to wait another 20-30 minutes. it took him over an hour to come back to me. it was about 4:20 when he came back. he said that the mechanic said maybe the USB is not working because I have an after-market wire but I said no. It's directly from Samsung. and then he said, well he doesn't know what else to say and then the impression he gave me now was this is the end of it. and then he goes to charge me $68 and some change, just to find out that I needed a fuse for the cigarette lighter. which was fine and I paid for it but at that time I haven't spoken up about how I feel yet. then I asked him, why am I paying only $68 and not the whole $120 that we agreed on? he said yeah that's it. We're going to charge you what the mechanic told me to charge you $68. I told him that if I knew I was going to be here that long, why did I not get a rental car? he said all the rental car is out there's no more. he said that they called and reschedule with all the customer that was short on the rental car. well, I was one customer they did not call. and he didn't even tell me about it when I first got there nor waited so long. so I started to get a little bit upset at about how this played out. and I wasn't in the mood to argue or anything so I kept it to myself that I didn't say anything else about that. so he tells me my only problem is I need to go buy an oem wire and my USB would work to play audio. and that I can go home and we are done. and I told mine cord came with my phone from Samsung. and he says he doesn't know what else to say. then I said can you please find out why is my USB and aux tab under audio is grayed out. I said why didn't your mechanic look into that. I said I am willing to pay the whole $120 we talked about. and then he said okay can you come back next week. I said so can I leave my car here and take a rental car and he said no there is nothing. so I figured he got me waiting there for about 2 hours and 30 minutes was because they didn't have a rental car. instead of telling me to come back he got me waiting even though I told him I need to go back to work. I thought he was very inconsiderate and not caring, he didn't care about my work, that I had to work and be somewhere. while he was here working and making money. Then finally says there was a few more tests that the mechanic didn't do, and that they will do when I come back next week. you know, I am upset because this was the main reason why I came and they did't even bother to solve it. they tried to tell me to go home and act like nothing happened. had got me paid $68 for nothing. I had to push him and tell him this is important that's why it's my main reason taking my car here and I had to ask him to explain why is the USB greyed out for him to finally admit there's a few more tests to be done. which he didn't care about. and he also never bothered to tell me there was more test. I have to push him and let him know I was little frustrated for him to tell me there was more things that could be checked. and I reminded him that I already told him earlier that I check online and the forum said that the last thing to check would be a software update. and he read more

Great people. Very professional - the only car buying experience that didn't stress me out. Thanks to Ryan, Jeff and Brandie for taking care of me. read more

Bought a RX and had them install a Lexus TV monitor system. Had a short they never could find and did nothing to solve the problem. Called a national Lexus number they were not very helpful. After I made a second call they did send me to OKC Lexus. Lexus of OKC first time in fixed the problem. They were nice. Sorry can't say the same about Tulsa or their national center. read more

This was one of my easier car buying experiences. no high pressure. very relaxed environment. my salesperson was great and I didn't feel like he was trying to just sell us a car. everyone there was very cordial and very professional & courteous. I purchased my last Lexus here and just recently another one. I recommend them 100% if you are looking for a car dealership that you can trust and no high pressure salesperson. read more

Lexus of Tulsa provided me the ultimate in car shopping experience. Justin from the sales team worked with me for a few weeks and when I finally was able to make it in I left a with a dream car that evening. The delivery and customer service was top notch! Great experience! read more

I don't know anyone who enjoys the car shopping experience, but Lexus of Tulsa takes the pain out of it with approachable, friendly sales staff that do not pressure. They know they have a quality product and the cars speak for themselves. I appreciated the tutorial on operating the technology in my new car and they even followed up later to make sure I didn't have further questions. The service department staff has always been helpful, accommodating and friendly (my husband has Lexus as well). The only disappointment we have noticed lately is that courtesy cars do not seem to be as readily available as they used to be, so I'm sitting in the waiting area for my first service. The waiting area is comfortable and they offer drinks, snacks and there are tv's. I would suggest maybe making service appointment further out to ensure a loaner is available. read more

We had a great buying experience. Randall Horton worked with us to get my #dreamcar, Nx 200t F Sport. It is such a beautiful car. Our delivery specialist, Stacy Smith was a great help, working with us to understand how all bells and whistles work. Thank you Randall, Stacy, and Lexus of Tulsa. read more

Just bought a L/certified Lexus 2015 RX350 from Mike Wolfe and Kent Proctor. Great experience!!! I want to especially thank Kent for staying late and showing my wife the car's amenities! Great job by both gentlemen. read more

The car buying experience was very good. This includes all phases of purchasing the car. Wyatt and Michelle were very impressive. The handling of the business by Todd Morrison was swift and business like. I have always had good service at LEXUS of TULSA. Don and Sarah Riddle read more

Ask for Kent Proctor...... I have been nothing but happy with this dealership and my salesman.....everyone I have encountered in each department has been excellent.....they go above and beyond to make sure you are happy. read more

I came in to discuss an issue with the service dept. Afterwards I ask a rep in the customer service to borrow a pen. Bear in mind I kept my hands clean as I did not touch any mechanical devices. I gave the pen back, thank him, as I turn to walk away, he THROWS the pen in the trash can. I took a picture to show everyone. read more

Big thanks to Whitney and Kent at Lexus of Tulsa. Made buying a car quick and painless. They were a great team to work with from start to finish. Recommend them highly read more

I took my RX 350 in for a regular oil change after waiting over 2 and 1/2 hours they come and tell me that there is a problem that the threads have come out when they try and put the drain plug back in. They tell me this happens quite frequently, so they are going to put in a oversize bolt (Which is going to cost me $115.00 and I said You Got to be Kidding). Almost a hour later the tell me there going to put me in a loner, and they send me on my way. So the next day they call me late in the afternoon and tell me that the oversized bolt didn't work and that they would have to put in a NEW Oil Pan $ 883.00 I said you're crazy I come in for a simple oil change and tire rotation. I said that I would have to make some phone calls. Lexus of Tulsa called me a little while later and said that they would eat the labor if I would pay for the part. Which was $318.18 once again I told them that this was the biggest rip-off ever. So I didn't have much choice I couldn't take it anywhere else couldn't drive it so I told them to go ahead and fix it I had no choice. Once again it was late in the afternoon they didn't get finished they called me the next morning at 8:36 and said it was ready. What a rip off this oil change cost $300.18 I have contacted the regional office and nothing there they called back but offered no help read more

I have been buying new Lexus cars here since 1991, and I just took delivery of a 2017 RX450h F Sport. As always, my Master Salesman Wyatt Morgan came through again, and tech specialist Stacy Smith explained the fine details of the SUV to me. Service manager Ted Dollar gave me some tips on operating a hybrid. All in all, a great experience and I recommend Lexus of Tulsa to all. read more

We recently leased two cars from Lexus. We have owned Lexus cars for over 10 years and have never been disappointed, either in the cars or the service. Leasing is new for us, but Lexus made it very easy. Darren Murdock is efficient and personable. Brittani Johnson patiently educated us so we could not only drive the cars off the parking lot, but know how to enjoy all of the new features. read more

Great customer service! Fast and efficient and so helpful even after we made the purchase. Really appreciated our salesman,JR, and our delivery specialist Michelle. read more

I found a car on Cars.com that I was interested in so I began communicating with Aaron regarding the specifics of the car. I was, at the same time discussing a similar car with a dealer in OKC. The stark contrast helped make our decision. We were provided the CarFax and all additional records we requested. Aaron went above and beyond to provide specific information and history of the car. We traveled from Kansas City and knew we may be risking a long drive if the car wasn't as described. Upon arriving we were warmly welcomed in this gorgeous facility. The process took less than an hour and we drove away with a car more beautiful than I even imagined. The car is impeccable. We appreciate everyone we worked with and have been very very happy with our car for several months now. Having worked with finer dealers we have encountered a lot of pretentious attitudes. This just wasn't the case with Lexus of Tulsa. We will absolutely trust this dealer with any future purchases. read more

After working with a couple of other car dealers and getting the usual pushy car salesmen attitude we went to Lexus of Tulsa. We noticed an immediate difference when we walked onto the lot. While it was obvious we were at a dealership and the salesman came outside to greet us he wasn't pushy, but friendly and helpful. Unlike the other dealers when we thanked the salesman for his time and let him know we were simply looking he thanked us and welcomed us back anytime. After more shopping and pushy salesmen and even more pushy management or closers we decided we were tired of the game and went back to Lexus of Tulsa where we looked up the kind salesperson, Kent Procter, told him we were ready to talk more about a purchase. Mr. Procter was very kind, knowledgeable, the kind of service you receive when you go to a high end hotel or restaurant looking for a better quality service at a known price. After negotiating a respectable price based on all research possible we settled and the purchase was quick and painless. From the sales experience we were taken to the closing where we were offered extended warranty packages. Normally this is the second time you get the, "you really need it and should buy it beat down". Instead we were advised of the different plans and the value added in each option. After signing all paperwork we were then taken to our car by the Delivery Specialist, Brittani Johnson, who was one of the most kind, and sincere young lady who was as excited to show us our new vehicle as we were to receive it. She didn't rush her time but instead treated us as if she was only here for us and time was no issue. If you are asking yourself, "Should I, or shouldn't I?" Don't think about it. Know you are going in buying quality, you receive a quality service and expect to pay a reasonable price for it. Thank you Lexus of Tulsa and especially Mr. Procter, and Brittani Johnson. Ken and Kathy read more

Just bought my first Lexus! Not sure I'll ever buy anything but a Lexus from now on strictly because of my experience with the dealership. Thomas Hector did a great job helping me find the best vehicle for me. He made the buying experience comfortable, not intimidating. The paperwork process was much faster than I've experienced in the past. And they have a Delivery Specialist to go over the vehicle with you as detailed (or not) as you need. They provide free loaner vehicles if you take your car in for service. The employees are very friendly and the customer experience is their number one priority. read more