Extremely disappointed with my experience at this urgent care in Dumfries. Before even getting the…read morechance to be seen by a provider, the front desk staff seemed more focused on figuring out reasons to turn patients away instead of helping them get care. The front desk ladies were asking questions and making it feel like they were trying to diagnose the issue themselves, only to suggest going somewhere else or provide excuses as to why you shouldn't be seen there. Medical concerns should be handled by the actual medical staff, not decided before you even make it past check-in. On top of that, I was told there was apparently a "4 hour wait," which felt more like a way to discourage people from staying rather than trying to assist patients. I understand urgent cares get busy, but communication, professionalism, and showing concern for patients goes a long way. People come to urgent care because they need help, not to feel like an inconvenience the second they walk through the door. Very disappointing experience and I hope management addresses how patients are treated at the front desk.

If it opens at 0700, why are the windows just starting to open at 0715? Get what you pay for, I…read moresuppose.

The staff was very nice as well as very friendly, the only issue I have is the waiting time in the…read morewaiting room and it was very hot in the waiting room. My appointment was at 2pm I got there at 1:30pm so I had time to do paperwork but I still didn't get seen until about 2:30. As well as waiting it just was just very hot in the waiting room. Other than that I had a great visit the doctor was amazing as well as the nurse was very nice.

I would not recommend this place to anyone. The only reason why I go there is because I currently…read moredon't have health coverage and it is close to my home. I absolutely love love love the doctor. Dr. Horton rocks and makes you feel at ease. There is also another person that works there, (I believe she is a Medical Assistant) and she is the bomb! Very personable. Very friendly. However, the front office staff and whomever answers the phone are the worst and I mean the worst. Not once have I called there and someone has answered the phone sounding upbeat or happy. They need more sensitivity training and just basic good customer service. It would be nice to see a smile when you walk through the door. It would be nice when speaking with them on the phone that they let you know that they are transferring you to a voicemail prior to doing so. It would be nice for them to say "you are welcome" when someone says thank you to them. It would be nice for them to not cut you off in mid sentence. They are not very prompt with returning calls, however, you will get loads of text messages and phone messages when you have an upcoming appointment. It would be nice for them to act like they actual give a damn about you as a patient. I have worked in the medical field and we were trained to treat the patients well. When people are sick, they are stressed out, not feeling well and may be in bad spirits because of what is going on with them medically. Therefore, you need to have someone working there that is empathetic and at least ACTS like they care. I am giving this place two stars on the strength of the doctor alone. Otherwise, I would give NO stars. The front office staff must do better.

These guys are absolutely incompetent. Their website booked me an appointment today and had me fill…read moreout all initial paperwork. Their open hours are Sundays from but when I arrived early, they are closed because of staffing limitations. No wonder they have a staffing issue, if this is how they treat people, who would want to work there? I predict they find themselves closed because of patient limitations. Why would their website book me if they choose not to open? Everything says they're open including their door sign: so pathetic!

The website says they do X-rays so I got up early with hopes of getting them done and out of the…read moreway for the day. I walk in and they say they are not doing them anymore. I tell them it's still on the website and not even an apology. Don't bother with this place. They obviously don't care about their customers.

I have had Dr. Deardorff as my Internist for almost 11 years now. I can't express how great of a…read moredoctor he is! He is the way a doctor should be, frankly. He cares enough to explain to all of his patients the reasons behind their symptoms, the actual medical condition the patient has as well as the treatment he will recommend and why. Most doctors rush through to meet quotas. Tell you to "take this" but don't really want a "call in the morning". HE is a VERY good listener and extremely kind. My whole family sees him as do friends and their families. He used to be in practice in Falls Church but ended up moving to Dumfries, VA to pursue a solo practice. I live in Maryland and do not care how far he goes, he is the doc I want!

My first year or so as a patient here was fine. Dr Banker and the former nurse (I cant remember her…read morename, but she was very nice) did a GREAT job at removing the really bad varicose veins in my left leg, however, my last two experiences at this location has not been good. First time there was a mix up with my insurance, which I later realized was due to my policy number changing. The new lady that maps the veins and does the ultrasound was starting before the woman from the front area told her to stop due to the insurance issue. Prior to her stopping she was not friendly, didnt explain what she was doing & was rather rough with pulling up the shorts to move it out of the way. Second time was today. I rescheduled my 8:15am appt for 12:45pm same day. I showed up exactly at 12:45 and stood in the waiting area at the check-in window for ten minutes without seeing a single person. There's a chime that goes off when someone enters so you'd think someone would've heard it. What a waste of my time. Service has declined over the last year and Im considering changing locations.

So here we go for round (3) three. In August, I posted a bad review based on my experience with…read moreVCOA. After some work by the District Manager, the issues were corrected. I posted a positive review after all the mess was cleaned up and made appointments to finish my treatment. Two weeks ago I met with the tech of the clinic, and he was nice, and the doctor, who wasn't so nice. Some changes were being made in the clinic, so I gave him the benefit of the doubt. I was supposed to have an appointment last week, but do to the changes I referred to earlier, the appointment was changed to this week. The girl that called me to change the appointment was extremely rude and unprofessional!! I went yesterday expecting to see the doctor and the nurse. Two problems with that!! One, it was NEVER told to me that I couldn't have two procedures done on the same day AND the doctor was on vacation!! I would like to make it very clear though, the new Office Manager, the Nurse, and the tech have always been nice and very professional with me. My issue is not with them. It's the company as a whole. I have made the decision to find another clinic (and company) to finish my treatment. I will not be going back to Vein Clinics of America and I would also recommend anyone who chooses to use them, be careful and stay on top of things. So here I am like in my first post, treatment not complete and a lot of discomfort. Unfortunately, I have reached THAT point. It truly does only take one or two bad apples to spoil the entire bunch. Too bad I have to give them one star to post. Not worth the one!!

Terrible customer service! Unorganized and overcharged! I was seen but charged full price even…read morethough I brought in my new insurance proof to the visit. I called to get my refund and the check they claimed was in the mail never showed up.

Went in recently for a skin rash and was pleased how easy and quick the process was. I did my "I'm…read moreon the way" appointment online before heading over. Upon arrival I checked right in and I was seen within 10 minutes. The provider was nice and the care was good; she checked out my hand and proceeded to prescribe a steroid cream to help it. More than anything I appreciated how quickly I was seen.

Today I go to urgent care the on port Potomac picking up my TB result. On the front there was a…read morefemale employee i told her i am picking my TB result I suppose to pickup yesterday I would not able to pickup yesterday i come can I have my TB result she talk to me very rude way for no reason I didn't say anything to her start telling me they said your ganna pick up your results result yesterday you supposed be come yesterday not today I was told her didn't make yesterday i can i have result now she was talking to me very rude way her voice is too loud and then from inside old lady came out what going i said her picking up my results she asked my name she said your ok you can also pick up today that fine lady was very nice and helpful and The one at the front desk very rude lady the no reason. I start making videos you can see she really don't care what how she talked to the customer. Employee name is Jessica. Other employees told me she don't want to tell me her name