CGU Insurance Photos
Recommended Reviews - CGU Insurance
Start your review...
13 years ago
CGU INSURANCE I WILL NEVER RECOMMEND EVER!!!!!!!!!!!!!!!!!!!!! My vehicle was involved in a collision in 2005 and I'm still trying to have it fixed as the lady that was insured with CGU failed to give way with a tram (trolly) that collided with my parked vehicle, I had to appoint a lawyer just to get my vehicle inspected by their assessor (CGU INSURANCE ASSESSOR). CGU recon that they sent me a cheque, never received, now they say that because I haven't cashed the cheque it has become unclaimed moneys and the government has taken it, I can't see how it can be unclaimed when I never received it or cashed the cheque, as a result it would still be in CGU Insurances account not the governments. Now they don't answer their office phone that they gave me, so I phoned CGU call centre and they tried to put me through to the CGU Insurance team that is appointed to the clam Can't get through they took my ph number and they haven't ph me back. Now I have to get an insurance ombudsman to deal with CGU, what a headache. So Yelpers I DO NOT RECOMEND CGU INSURANCE AT ALL Now I make sure all my vehicles insurance is up to date & current. I gave CGU a 1 star only because I can't give them nothing my review won't post read more
9 years ago
DO NOT INSURE WITH CGU. We had our property insured for many years without a claim, when we had storm damage three weeks ago when we had gale force winds, we lost the ceiling in our garage. They claimed it was not storm damage and therefore they would not uphold the claim. We are glad it was only a small claim so get out of your policy now if you have one and insure with a more reputable Company. read more
More info about CGU Insurance
80 Flinders St
Adelaide South Australia 5000
Australia
Adelaide
Directions
(08) 8405 6300
Call Now
From the Business
Specialties
CGU has been protecting the Australian way of life for 160 years by providing a comprehensive range of market-leading products.
Why does Yelp recommend reviews?
2 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
8 years ago
The one and only insurance company when it comes to insurance. Traumatised after finding out that our entire household contents had been lost due to an devastatingly unforgivable house fire. The team at CGU have shown patience when I break down over the phone, compassion towards my loss and understanding when it comes to the enormity of trying to pick up the pieces and start again. I can't say enough about the excellence in service. I really felt like they were right beside me the entire time and without their support, I really don't know how I would've even come close to getting through one of the singles handedly toughest times in my entire life. You have a customer for life. Thanks to Katrina and her team for all your efforts. - Mel read more
7 years ago
AFCA INSURANCE OMBUDSMEN. Rearended buy one of their client's. Will not deal with me as I'm not their client and don't have a claim number. Claims department operated by non English speaking people, when asked to speak to someone who speaks English, you are called racist. I think not. They Will not send the correct paperwork to crash repairer. 3 weeks still nothing. Contacted AFCA (insurance ombudsmen) and lodged complaint and claim. I strongly suggest everyone does this. Suddenly CGU are contacting me, avoiding answering my questions, including why they have done nothing. Thank God I record my calls. read more










