I have had the experience of talking to the management, dispatch, and driver of Cha Cha Express! I would recommend this tow service over and over again! They were timely, took control and corrected any concerns, I had quickly and expeditiously! my only concern was with AAA and the tow company handled that professionally and better than AAA service reps! I would give ChaCha express more stars if I could! Thank you so much for being there when I needed you!! Tonya Beck read more

I would give it 0 star if I could, this company damaged my property and never paid for the damage to be repaired. I talked to Jose (manager) a couple of times and he told me that the invoice had been send to the people in charge. Never heard back from anyone and I had to pay for the repairs. read more

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They are part of the AAA network. The night of Metallica , Friday night my starter on my truck failed. I called and they were 3 hours out. Which means I would have gotten towed at 3am. A lot of people must of had car trouble this night. We said F$&k it and Ubered home. Saturday morning I called and they arrived within 30 mins and did a great job getting my truck from a parking lot from ray jay to the Chevy dealership in Clearwater. Great service read more

Cha Cha Express Towing was sent by AAA because the car broke down and was in need of a tow. Within 15 minutes they arrived after my call with AAA. A very friendly and capable driver arrived ready to figure out how to get the car out of a tight spot in a parking lot and onto the flatbed tow truck. Well, he figured it out and had the car on the truck so quickly and efficiently we were very surprised. I must include this happened around 10am on a Wednesday. He even gave us a ride to the car repair shop. Very happy with ChaCha Express Towing. read more

I am so grateful AAA sent "cha-cha" to assist me this week in the Palmetto community. They responded within 30 minutes, loaded my Acura up, (which was. completely dead). They had no qualms taking me about 20 miles to the dealership in South Sarasota. Professional, punctual, personable, reliable... I give them 10 stars and recommend them without reservation. Again Cha Cha,thank you for helping me. Tony M read more

We managed to get our car perched and stuck on a curb with tire suspended. The first truck sent by AAA was a flatbed and the worker couldn't do it. A second truck was sent and succeeded in getting us off the 17" wall but dented the fender. He did not tell us and we didnt notice until he left. (No English). AAA sided with Cha Cha despite our before and after pix. Buyer beware. I wonder if the AAA claim rep is the brother of the Cha Cha owner. read more

Cha Cha Express - Dent in fender from being lifted off a tall curb/short wall. - Roadside Assistance Near Me - Tampa, Florida

Leo came and picked up my car that had broken down. He was very nice and took me to the auto dealership where my car was dropped off. All in all it was a pleasant experience in spite of my car breaking down. read more

Late and said he would follow me to the dealership in case the car broke down again and took off in the highway.

My experience with Cha Cha Express Towing was nothing short of a disaster, wrapped in silence, and delivered by someone who had no business operating a tow truck. I was quoted a 20-minute arrival time at 4:25 PM. Over an hour later--no driver, no update, and no answer after multiple calls to the office. It's hard to run a business when your phones apparently serve no function beyond collecting dust. When a driver finally arrived, things went from disappointing to outright negligent. The individual could not speak or understand English in any meaningful way. This isn't a matter of cultural insensitivity--it's about operational safety and basic communication. If a tow truck operator cannot read directions, ask questions, or follow verbal instructions, they should not be representing your company on the road. The driver appeared lost throughout the loading process--unsure, untrained, and seemingly unaware of basic towing protocol. Upon drop-off, it took him over 45 minutes to unload the vehicle, during which he attempted to drag the car while it was still in park. This resulted in damage to my tires and now requires a transmission inspection--on top of the radiator leak that was the original reason for the tow. When I contacted Cha Cha Express again to ask if someone with actual qualifications could assist, I was met with silence. No returned calls, no apology, no ownership. This experience speaks to a complete breakdown in professionalism, training, and customer care. I now have photos, call logs, and additional repair costs--none of which would exist had Cha Cha Express done the bare minimum: show up on time, communicate clearly, and send a trained, qualified driver. If this review seems harsh, it's only because the service was worse. read more

What a terrible experience. Cha cha Express took almost 2 hours to arrive. The driver refused to go in a different driveway. He chose the tiny driveway instead of driving around to a huge driveway. That would be safer for everyone. Once he got the car loaded we noticed that he had put the ratchet straps so tightly on the front tires that they were depressed about 6 inches likely breaking the belts. When we arrived at Zephyr Auto where I was getting the car serviced, he got very sulky. When asked to put the car in a specific parking spot. He rolled his eyes and showed terrible attitude. Last time I checked we were in America but he refused to, or couldn't speak English. Stay away from this shoddy business read more

My experience with this company was absolutely horrifying. Called AAA for a tow and this company was sent. My driver spoke ZERO english and right away is texting while driving to translate creepy conversations in english. He was holding his personal phone up to my ear asking me "how old I am", "how old do I think he is" and "how many babies does his babygirl have." He was being so inappropriate, touchy, and was driving recklessly while texting on his phone the entire drive. Other cars were honking at him for sitting at green lights because he could not get off his phone, so he eventually decided to just pull over into a random parking lot with me in the car. He makes a 10 minute phone call in Spanish. I was asking him repeatedly what is he doing, why are we stopped? and was ignored so I eventually started screaming at him. His response was in Spanish which I do not understand. I was genuinely in fear for my life, thinking I was going to be kidnapped. DO NOT USE THIS TOWING SERVICE!!! I am cancelling my AAA roadside as well because of this experience. read more

Very unprofessional. Called me once and I called back multiple times. No answer. This was after I was told a driver is on the way. Your company makes Honda and AAA services look like garbage. Thanks for texting me and then ghosting me. Now I had to call back and it will be another 30 min. read more

Cha Cha Express - Roadside Assistance Near Me - Tampa, Florida

Called Triple A and Liam arrived very quickly and provided excellent service Triple A never asked me for a review so I googled the company to make sure that this company got the credit for excellent service in the Tampa Bay area read more

CHA CHA EXPRESS TOWING damaged both front tires of my son's car today 09.12.24 around 1pm in Sarasota Florida. They towed the vehicle to the mechanic shop dragging the front tires from my son's job all the way to the mechanic shop. AAA membership!!! But they contracted this unprofessional tow truck service. I'm putting a claim! Will never allow these people to tow any of our vehicles! read more

Cha Cha Express - Roadside Assistance Near Me - Tampa, Florida

Cha-Cha express towing needs to evaluate their drivers. While driving home friday night one of their flatbed truck drivers went to make a right hand turn onto the road I was on. I was in the left lane so no big deal right? Wrong this guy turns right out in front of me and comes all the way into my lane causing me to go off the road into the median just for him to go into the right lane. He didn't even bother to check if I was ok or anything. While we was on the same road I observed him swerving out of his lane multiple times. Seems to me like he don't know how to drive that truck. Where do these people get their license out of a Cracker Jack box? Now I see why there are so many bad reviews about damage to peoples cars. If I could have given 0 stars I would have. This is just crazy. read more

THIS COMPANY STOLE MY CADILLAC ESCALADE!! I called AAA when the tire on my Escalade went flat. AAA picked CHA CHA EXPRESS AUTO CENTER LLC (DBA ChaCha Express Towing). They're a new business less than two weeks registers here in Florida with SunBiz! They picked my car up, supposedly towed it to Cadillac like they were told to. Then the fromt gate was closed. They would not leave the Escalade at Cadillacs front gate. They told me I had to pay them $80 to store it in their lot overnight. I asked where their lot was, they would not tell me. I asked four total times. They said they didn't know the address, and only how to drive there. i said I was not comfortable with that and that policy is they're not supposed to charge members for storage! They said they would waive storage and got mad when I refused that as well. AAA phoned ChaCha and told them to bring the car back to me. I waited 6 hours. They never came. They took a fake video somewhere need and claimed they gave the car to me. The owner, Freddy and his wife Yanet have the same car as me!! and now my car is missing, but they insist they dropped it off at my work which is under 24/7 surveillance. DONT TRUST THIS COMPANY. THEY SHOULD NOT AND WILL NOT STAY IN BUSINESS!!! read more

Cha Cha Express - Immediately ghost you and get shady because they're stealing your car!!! - Roadside Assistance Near Me - Tampa, Florida

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The driver flew through our small/narrow streets at a solid 30-35mph when it is posted at a 15mph zone. I approached him to tell him the speed limit is 15mph and he needs to slow down- we have a lot of children in our neighborhood. He told me I was crazy and he was only going to"25-30 max." Again- the posted limit is 15mph. He was rude, told me I was crazy, and proceeded to get back in his truck and rip past me even faster. This not a business I would ever call for service. read more

Cha Cha Express - Roadside Assistance Near Me - Tampa, Florida

Update* they are now creating accounts on yelp (yes seriously) to give themselves 5 star reviews. Read the reviews and look at the accounts. They're all brand new & have 0 other reviews before or after these "amazing" experiences with this trash company. read more

These jackasses tore up my yard while they got a tow truck STUCK in my yard then they sent a 4X4 Dodge ram to pull it out _ then IT GOT STUCK ALSO they sent a 3rd truck to pull out the 2 JACKASSES Three trucks here 20 feet away from my car & they didn't even pull out my car!!!! FRICKEN PU$$iۤ it's really a shame I didn't film them while they were doing it it would have really been funny it would have definitely gone viral read more

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Eduardo was very professional and friendly. The service was fast, maybe 30 minutes after AAA confirmed the service provider. Towed my truck from Tampa to Clearwater/Palm Harbor, no problem. Paid extra for the extra mileage, but the two Ubers back and fourth would have been the same money. I upgraded to AAA plus within the app to get 100 miles of towing during my request to tow. I would recommend Eduardo any time! AAA needs to update the app so it doesn't prompt you to upgrade during your service request, as that coverage doesn't become active for 3 days. Very misleading on AAA, but 5/5 stars for Eduardo! Even offered to drop me off at home in the opposite direction! Very good service, speedy, safe, friendly! Thank you! read more

Francisco our driver saved us from a very dangerous situation on I75. So knowledgeable and was able to easily get us out of there quick!! We so appreciate the excellent service!!! 10/10!! read more

Kyle was great would use them again. Polite and kept us informed the entire time. Thank you

Guillermo was great. Was very careful with our car towing it from our driveway to the repair shop.

Jorge was fast to show up, fast to hook up the car and professional. We appreciated his service. We were connected via AAA

Do not recommend! We were able to get our car started and to its destination so we called to cancel and the girl we spoke to was extremely rude to us. I am giving three stars bc we had used them one time before and the driver Jesus was amazing. The girl answering the phone needs training how to deal with customers. read more

Used this company three times and each time had great service and drivers. Really appreciated them taking me while they towed my car.

They are quick to respond, quick to arrive, and they are professional. Spanish and English speaking. read more

Cha Cha Express - Roadside Assistance Near Me - Tampa, Florida

Quick response through AAA very friendly id give them 5 stars. I had them again to tow to another place and once again top quality.

I've got them twice through AAA and they're great. Anyone who uses AAA should know that wait times will be very long because AAA pays very little. Tow Trucks are extremely expensive and have to follow the money to survive. If you want the fastest service pay for it by calling a tow company directly. That being said Cha Cha Express is a professional AAA provider that gets the job done well. read more

This pertains to AAA as well as Cha Cha Towing...Request was placed 8:42 a.m. with a two hour estimated arrival. 3 1/2 hours later, no Cha Cha. Checked with AAA at 12 noon, recorded voice said arrival in less than 5 minutes, which has also flown by. This is not the first episode such as this with AAA. I am about ready to terminate my 40+ year membership with them. Finally, don't even know why they selected Cha Cha. They're not even in the same county as I am. read more

Una porquería de compañía, poco profesionales. El dueño es un complejista de basura te pone a trabajar en camiones que ni siquiera sirven, y cuando dices algo te botan sin más ni menos read more

Cha Cha Express - Este camión no pasa prueba de DOT - Roadside Assistance Near Me - Tampa, Florida

Horrible. Did a fake battery test and tried to make us do a tow for more money while acting like they don't speak English. Stay away!!

I had just driven across rural Florida when my tire blew and it sounded like something was wrong under the car like a possible transmission issue. I called AAA which sent a text with a link to speed along my request for road service. Cha Cha Express towing called and had a tow truck come to my rescue in 20 minutes. That's unheard of. The driver was AWESOME and took my car to my mechanic 10 minutes away. He was professional and very kind seeing I was traveling with my grandson. Being a sub contractor for AAA, they are by far, the best towing company I have ever dealt with! Thank you so much!! read more

Very quick response to a towing request. The towing technician, Ramone, was professional, courteous and very competent. My minivan was transported quickly and without a scratch. Pleasant conversation in the truck while accompanying him to the service center. The price was extremely reasonable. read more

Very fast arrival, skillful loading and unloading, and no issues. Was used through AAA. Would recommend.

I highly recommend this company. I was stranded and no other tow service close to me would respond. I received a call from Cha Cha Express and the dispatcher said the tech would be there in 15 minutes and that's exactly when he arrived. After he tried to get my car started it needed to be towed. The tech was so polite and professional. He videoed the entire car before and after he put it on the flatbed, even video'd us holding the keys before he left. Great professional service! Mark S read more

They were secured by AAA to help my oldest son who was broken down by the side of the road. They provided 3 different windows for arrival but never showed up for any of them. The staff was rude and did not answer calls for an update after the last missed pick up window. Poorly run business, go anywhere else for your towing needs. Also needs to be dropped as a AAA contracted company. read more

Quick response time and great service! Highly recommend using Cha Cha Express. The service was unbeatable.

Called AAA to request towing when my car broke down. Cha Cha Express Towing is who came to the rescue. Quick response, my kids and I didn't have to wait long. Eduardo got my car home safe! read more

They towed me home. Too Good service clean truck professional. If I could by pass the stupid AAA ap I would definitely use them. Like wise if the garage was local to my home I might have asked to them to have a look. Thanks Ken read more