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    2 years ago

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    Response Crew

    Response Crew

    4.4
    (30 reviews)

    Had a nice interaction with the handyman, Kelly. Unfortunately they could not fix my problem due to…read morea unique lock design by the manufacturer. They charge a 2 hour minimum per visit but because they couldn't help me were kind enough to only charge 1 hour. I appreciated that gesture and will consider Response Crew in the future.

    1 star. We hired…read moreResponse Crew to install baseboards on the promise that the job would be finished in two days, Thursday and Friday. That timeline was the entire reason we chose them -- my wife is 38 weeks pregnant and we needed the house put back together before the baby arrives. The assessment took under three minutes. Once I mentioned I would be purchasing all the materials myself, that was apparently enough to commit to the schedule. Day one: the first worker arrived an hour late, the second arrived two hours after him. I had already moved all the furniture myself to save them time. I asked them to tell me when to clear the master bedroom; they told me to do it right then because they were almost there. I moved everything, and they immediately announced they were done for the day. I moved it all back so we would have one livable room. Day two: I took the day off work to be there and coordinate. Fifteen minutes before the start of the arrival window, they called to reschedule. The owner's first offer was the following Friday -- a full week later. On the phone he said Wednesday and promised to call me back in ten minutes to confirm. He never called. He emailed my wife instead. The offer eventually became Monday. We hired an independent handyman who came out the next morning, a Saturday, and finished the job. We told Response Crew in writing that we would pay for the labor they actually completed. The invoice they sent charged us for materials we bought ourselves at Lowe's. We have the receipts, which were sent to the owner, and he acknowledged them by email -- while also saying he would refund us "if" we bought them and that he was not in a position to check. We are disputing the charge. A guaranteed two-day job became an open-ended one. Direct communication became evasive. And we were billed for materials we paid for out of our own pocket. I would not hire them again and I would not recommend them.

    Chad's Renovations - contractors - Updated August 2026

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