Great work & service. Repaired the handles on my Louis Vuitton bag with leather to match the patina of the original leather patina on the bottom. read more

Brought in two pairs of shoes for repair after a puppy ate one inch sections. They matched the repair work to the un-eaten shoes. They look like new. I almost threw the shoes away. Great work.! read more

Great service , excellent quality of repair. Quick turnaround. I have gone here for years and rescued many shoes and pieces of luggage from otherwise being useless. read more

I needed to have some leather boots repaired and re-heeled and came across this business on Yelp! After seeing so many great reviews, I decided to check it out. Located in a small shopping complex off Chagrin Blvd and Brainard, Chagrin Shoe Leather & Luggage Repair is an excellent option for your shoes and leather goods! They provide efficient service and are so knowledgeable and skilled in their craft. When I stopped by to drop off my shoes and they were taking me through what my shoes needed, I knew I was dealing with experts and felt great comfort that my boots of over 10 years would be well cared for. I paid upfront and picked up my shoes a week later which looked good as new! I was pleased with my experience and will look here first for repairs of any of my other shoes and leather goods. Thank you! read more

Wow these look like brand new shoes. Exceeded my expectations. I love these boots and couldn't find a new pair that even closely resembled them. So appreciate their great work. Included a before and after picture. read more

ChagrinShoe Leather Lugg - Before. Leather scraped and peeling off. - Shoe Repair Near Me - Beachwood, Ohio

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I have taken at least four different pairs of shoes here to be made into dance shoes and each time they come out flawless! The first pair was a pair of tennis shoes, Chagrin Shoe Repair added suede to the bottom. I have been using them consistently for over a year and the suede has not moved! On this last pair, he originally said two weeks but could tell I needed them sooner if possible and he surprised me with a two day turn around!! I was so pleasantly surprised! Now I have them for my upcoming competition!! I recommend Chagrin Shoe repair to anyone looking for a good Cobbler for their shoe needs! read more

I purchased a vintage rattan handbag that I loved hoping to have the leather parts repaired. The leather handles were dry rotted and the leather buckle had definitely seen better days. The bag had to be completely disassembled and the handles re-wrapped in leather. When I picked my bag up from Chagrin Leather it looked like brand new! They did a beautiful job and they only had it a couple of weeks. Highly recommend! read more

ChagrinShoe Leather Lugg - Shoe Repair Near Me - Beachwood, Ohio

Awful experience here! I did so much research and picked this place because it had pretty good reviews overall. There were maybe only a couple of have bad reviews. And my experience matched the bad reviews. I brought in a pair of suede boots to have a full zipper put in. On the phone the guy said no problem. In person he also said it was a simple job. Paid $97, waited 2 weeks, and this is the garbage I received. It's worse than if a beginner did it. Honestly, if this is the work they do, I don't know how they're still in business. The fact that he gave me these boots back with a straight face is hilarious. On top of that, the guy was so rude. When I complained that the cut of the suede was rough/uneven, the zipper was puckered, and the stitching was off he replied, "listen, we're not factory." He said this is what happens when you cut suede. No it absolutely is not! Are you using a dull, rusty butter knife? Judge for yourself when you see the pictures of my ruined boots. It was so bad that I disputed the charge with my bank, backed up the claim with pictures, and they actually refunded me my money. At least there's that. But RIP to my boots :( read more

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One of the pair were Valentino about 1200 possibly even more the second pair is a pair of red bottoms, probably around the same price range . He totally change the color of them. All he was supposed to do was clean them just like a polish you know I like to maintain I could not believe when I came to pick them up and this is what my shoes look like on top of that to get told that is what color they were, I thought it was a prank. Then his employee said I told him that was not the same color when I came back after he was telling me he was going to fix them when I came back and of course the shoe was ruined. There's nothing that you could do to get that totally off, it will never look the same again. The employee then changed his story which I'm not surprised. I also was told that "women don't act like that" mind you yes, I was upset Morceau because I was getting told that that is how I bring the shoes in and that was the same color when it's a heaviest even when he strip the one shoe you can see the difference in the shoe color but even when you take off what he put on the shoe had no shine it it look like when you try to takeoff nail polish but don't take it off all the way it was horrible I could not understand how someone change the color of the shoes and then act like they did not and when I am upset mind you I am not throwing anything I am upset that's a easy $2000 with no explanation mind you the amount of shoes that I did drop off was about $200 in service. He didn't take one dollar off not that that would have even equal up to how sad I was but just to make a large appoint I still pay the bill, and then for a male to say, women do not act like that was beyond me I could not believe it that one I'm upset and you're not bringing any type of helpful remarks or closure or anything about what we should do about this and I still paid, and the only thing I can hear about is how women don't act like that. I wanted to cry I had my sons basketball friend as I was walking out I was in tears and ran into one of my clients and my clients could not believe what the shoes look like and even try to talk to the man because he has been using him for a long time and was like you should really do something about it he said I would never women don't act like that I said I was gonna put a review he said he didn't care. I said I was in contact my attorney which I did by the time I would have paid retainer fee and have to go through this whole process at the time my mother was sick, I live all the way in Middleburg Heights. It was just a lot. I told my attorney don't worry about it. my client no longer goes there I hope this helps people you can see clearly what my shoes looked like Ladies i'm sure you can feel my pain I loved both shoes valentino, Christian Louboutin not only that the most comfortable like in real life comfortable ones I just cried From what i see in other reviews I think he maybe good at repairing but all i wanted was shine cleaned whatever for maintenance not repaired not changed in color and not damaged read more

Brought my mom's leather purse in for repair. They were fast, friendly, did a great job! Also, very reasonably priced

I've taken the same shoes over the years and they always make them like brand new. This is first class shoe repair.

Chagrin Shoe repair is literally THE BEST in business. I challenged John with not only a repair but almost a full shoe reconstruction. He was quite baffled at first of my request, but after a few minutes you could see a lightbulb go off in his mind. He successfully rendered which was once a problem into a mind blowing solution!! I clicked my heels together and left joyfully! Thank you John and Alex! Tracey read more

I am extremely pleased with their level of talent & how they literally repaired my Ugg Dress Boots and re-wrapped the leather heel and the sole as well. They also matched a broken strap on my Daughter's sandals and they look better than they did when I purchased them for her. Bottom line, before you think twice about throwing away a torn strap on a shoe or a purse, head over to Chagrin Shoe Leather & Luggage Repair, and let them repair your items and look better than new. Thank you so much for repairing so many of my boots, sandals & purses. May I give you 20 stars ******************** read more

THE BEST. True cobblers + leather workers who can work miracles thru restoration. Highly recommend even for your mist treasured objects. If you could have seen how beat up this bag was before they restored the zipper and reconditioned it! read more

ChagrinShoe Leather Lugg - Shoe Repair Near Me - Beachwood, Ohio

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Wow, whoever is on the front counter at this place, what an ass!! First I walk in on an argument between what looks like the owner and this new guy(?). And the owner is spouting how they don't see eye to eye. Ok, I'll ignore that. But then it gets weirder, I'm told to write my own info, (which doesn't really matter to me albeit it's strange... still, no care and with an attitude). Then he asks for a $20 deposit? Huh?! I can understand a deposit for a large repair cost but first, I've never had to leave one, second, I confirmed the repair is only $20, which it is, but he wants a $20 deposit?! When it's only $20?!! He then proceeds after I question it, to try and justify the deposit by pointing to a sign stating deposits may be necessary. So a deposit of $20 for a $20 repair is necessary? And he insisted more than once and again tried to justify it with more bullshit. "Oh we take credit card!" Again, I can clearly understand if it's over a certain amount but a $20 "deposit" for a $20 repair. That's what gets me. Having brought something like 10 different repairs between my wife and I here, and referred many, I thought better of this place. Not anymore. Customer service is key, this place could give two shits or maybe it's just the new guy. Don't know but the owner did nothing and let me walk out, so...that speaks volumes to me. No thanks. I'll take my business elsewhere. read more

Amazing work. I recently dropped off my Louboutins and a pair of Manolos for some major repairs. The heels were almost destroyed because I wear them so often. When I got them back, they were like brand new! I attached pictures to this review - I wish I had before pictures. They do amazing work and I will be going back in the future. I highly recommend this place for shoe repairs. read more

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The best service craftsmanship & customer service in NE Ohio! I would recommend you bring your shoes or any products to be repaired here. I moved up here from Akron and was looking for a new location & it is worth the ride up from anywhere in Ohio if you want the best they are located here! Five stars read more

They're great. I brought them satin shoes that I had try to dye black myself, but they turned out a greenish brown when I did it. They quoted me $35 to dye over them black. They ended not being able to do that. They had to completely strip my bad dye job before re-dying them, and they still only charged me the original $35 quote. Now the shoes look great. read more

Unmatched quality of craftsmanship at very good and affordable prices. Customer service was friendly and helpful and even told me not to buy stuff I didn't need. The zippers on the boots I had repaired came out in better quality than they were new out of the box, and the work was done 2 days ahead of schedule. read more

ChagrinShoe Leather Lugg - Boots that were repaired - Shoe Repair Near Me - Beachwood, Ohio

I dropped off my scuffed Chanel handbag knowing that it was in great hands to be repaired. He estimated about a week until I got it back, but called within 2 days saying it was finished and ready to be picked up. My handbag looks beautiful and brand new. Great service and work! I'll definitely be returning to Chagrin Shoe Repair read more

Great hidden gem in Beachwood. Great work on cleaning and protecting my suede dress boots. It was done in a week and the price was reasonable. read more

This establishment did a great job repairing my leather bag. It was ready in 2 days. My only complaint would be that they didn't put the stitching under the fabric on the inside of the bag. However that's only visible to me. read more

Had to get my work boots repaired I walk in talk to the guy he got right on it fixed my boot the same day I would definitely use them again

Chagrin Shoe, Leather, & Luggage Repair is by far one of the BEST shoe repair shops I have been serviced by in the Cleveland, Ohio area. Let me begin with the following: Customer Service: I was warmly greeted when I entered the shop; a wonderful smile and sincere attention to my shoe repair needs. Service Quality: I had two pair of boots (one pair needing replacement caps and the other pair needing the heel to be cut and capped). They provided me an explanation of the process and had me out the door in less than 30 minutes with two pair of beautifully repaired boots. Service Cost: The service cost was comparable if not better than other shoe repair shops in the area. I have not completed a review in quite some time, but this shoe repair shop is worth the time and energy for me to prepare these few words. So to ALL of you out there in the Northeast Ohio area who need shoes renewed, I highly recommend Chagrin Shoe, Leather, & Luggage Repair. A Very Satisfied Customer C. Fellows read more

Love this place! I brought them a pair of my black pumps that I had completely ruined and they magically brought them back to life! They really look like new and the prices are very, very reasonable! read more

With sadness I write this review because I So wanted this to be my go-to shoe and leather repair place. It's convenient to where I live and next to Whole Foods, but one can't fit a square peg in a round hole. This place has lost its way. The quality of the work was just so-so ( sloppy and lacking details and care) BUT what overshadowed this was the horrific customer service. I had brought in some expensive boots to have the heel repaired right before I went out of town for two weeks. When I returned to pick them up in between a busy life, kids, work, travel etc I had (god forbid) misplaced their little blue pick up ticket. This is where everything went downhill. The owner seemed ok with it but the worker (a man in his 50's) became unglued. He started berating me about how this will now take him " forever to find my boots and how irresponsible I was and how I should have done a better job keeping track of my little blue ticket etc etc" this went on for a while. I explained that I was sorry and would help give description to assist him find them. The fumes in the shoe shop were quite strong so I calmly gave him a description of the boots and my number and told him to take his time and to call me when he found them. About 3 minutes later he calls me screaming at me again that he found the shoes and continued on about what a dire mistake this was to misplace the little blue ticket. It was like I had killed his cat or something. The owner was telling him to stop but the man kept going. I quickly ran in to get my shoes and pay. There was another customer in front of me. The man started with " see, this customer kept his ticket. He's the good one unlike you" I was so shocked and speechless I wanted no small talk with the owner and he tried to deflect from his employees behavior. I just told him I wanted to pay and would never be coming back. The owner should have fired him on the spot for treating a customer this way and yet he just stood there like an innocent bystander. I was disgusted. This didn't need to be, but the owner chose this. customer service can make or break a business and this one is going downhill quick. I will NEVER go back. read more

I took 2 pairs of boots to be re-heeled, and one of the pairs needed some stitch work done. My boots turned out fantastic, he even cleaned and polished them so they look as new as 6 year old boots that have been worn through Cleveland winters can look. Price for both was around $110, which is way better than 2 new pairs of Vince Camuto's. Very happy with the quality of work, will use this place again. read more

I have been taking my heels and boots here for heel tap replacement and clean-ups for the past couple of years. They do a fantastic job and my well-worn shoes come back to me looking practically brand new! I am so happy to be able to extend the life-span of my favorite shoes! The last batch of four pairs took about 2 weeks to complete, which I found to be reasonable given the work that was needed. In the past, they have been able to turn around a faster repair on a single pair that I needed for a trip in a couple of days. They are very pleasant to work with and I am planning to bring in a duffel bag with a broken zipper with the next batch of shoes to see if they can fix that also. I have been happy with the service and they are convenient to access from Brainard or Chagrin. read more

I had a Louie Vuitton Speedy that needed a zipper replaced and had worn out edges. I brought it to the LV store in Beachwood. They said it could not be repaired. So I took my bag here. Within a week he had repaired my bag. It looks almost like new. You can't even tell it has a replacement zipper. The worn out edges you can only slightly tell if you come up close and examine it. The price as great. It was less than $150 to repair, whereas a replacement bag would've cost me $1000. I'll be sure to bring my other things here to get fixed and conditioned. read more

My family and I have been a customer for years. It wasn't until my most recent experience that I decided it would be worth sharing with others. I took my black Botkier handbag ($800 new) there to have it polished, since it was becoming dull. The owner took care of me and said that refinishing it would be better than polishing it, to avoid any black rubbing off on my clothes. I agreed and paid him the $75 to have the work done. The first time I wore the bag after having it refinished, the black dye rubbed off on my brand new white shirt, so I was really disappointed. To make it worse, I brought the bag in and he acted like he never saw it before. I asked him to please spray it again to avoid staining any of my clothing in the future. I showed him the stained shirt and asked him who was going to pay for the shirt if the stain didn't come out? He answered with a sarcastic remark, "I don't know, who?", said the purse would be ready in a week. He also said next time he wouldn't do any refinishing for me because he doesn't need the HEADACHES. No apology or anything! I was only looking for an apology and to have it fixed correctly. I didn't need his attitude. Well, sorry for the headache sir, but you just lost a customer. Thanks for being a man and owning up to your own mistakes. There are other shoe repair places in the area that are much more efficient and friendly- also you don't have to deal with his sexist remarks toward women.... read more

Horrible Bussiness...needs to be shut down . Ruined my designer 350 shoes . And did nothin about it. Will be reported to the BBB. They never refunded me . This place is not only a rip off but they do poor work! read more

Remarkable doesn't even begin to describe the quality of work done to a pair of my shoes. Is it bad that I'm looking for excuses to go back? Wow...don't walk, RUN to these guys when you need a repair done. read more

Chagrin Shoe and Leather saved two pairs of shoes, and from now on I'm bringing every single pair that needs work. I had a nice pair of heels that had a chunk of leather almost torn off. It cost only $12 to fix the heel and I can't even tell that it was ever broken. More recently, I brought in a pair of gold loafers that were over 5 years old. The sole was cracked and a lot of the gold had worn off. Alex replaced the soles and re-dyed the leather, and these shoes look like new! My boyfriend just gave him his loafers and I cannot wait to see what he does with them. Come here and see what they can do with your shoes, and you will not be disappointed! read more

Great work. Honest. Very happy with my boots - I had a new pair that I wanted to add a rubber sole and an old pair that needed a buckle repair and heels fixed up. read more

The best shoe repair... Ever! I dropped off my leather Merrell walking boots, which at the time, looked like I had just finished cleaning out a horse stall - mud caked on them, worn heels and a broken zipper. When I picked them up they looked like brand new boots!! Shiny, with a new sole and zipper. I cannot replace these beloved boots and I have had them repaired by two other shops and they NEVER came back looking close to this good. Great customer service too. This is the only place I will be taking my shoe repairs in the furure! read more

I had been frustrated by another shoe repair place close by and was hunting for a new one for my favorite pair of shoes that had ruined heels. I was thrilled when I found out that I was going to get the shoes repaired in 15 minutes and I wouldn't even have to drive back! They were affordable, and really friendly. The guy that helped me was funny and helpful. So excited that this ended up to be a convenient and quick task! read more

I took my motorcycle vest and leather jacket here to have my patches sewn on. Not only did they do a great job but much care was taken in the design and placement of the various patches. Terrific. read more

I've taken my shoes and boots to this establishment for several years. The owner is courteous and customer oriented. The work is always completed on time and done well. I highly recommend Chagrin Shoe and Leather Repair. AJS read more

This is the greatest shoe repair I've ever had the pleasure to use! I've been having my shoes and leather bags cared for by these skilled craftsmen for over a decade! I highly, highly, highly recommend bringing all your shoe and luggage repair needs to this wonderful business! We are luck to have access to such excellent craftsmanship! read more

I've gone here twice for shoe repair. The first time, I had my heel tips/caps replaced on a pair of boots. The second time, they resoled my favorite pair of cole haan tall riding boots. The service and quality was good. My boots look brand new (even though they're 5 years old). I'd recommend them. read more