Friendly staff. Well stocked and clean. If you need shoes, you need to go here. Good promotions as…read morewell for multiple pairs.

I wish I could give 10 stars. Nathan was wonderful. He was incredibly patient & made all kinds of…read moresuggestions. I'm just sorry I left him with so many shoes to put back after only buying 3 of the dozens of shoes he showed me. I've been having terrible plantar fascittis pain for several weeks. I bought a pair of Allegria that had just come in. They were so new that I was the first person to try them in my size & the first to buy them. I put them on for the first time this morning & I can walk normally with very minimal pain. They are absolutely fantastic & well worth the money. This is after having to sit down to cut an onion last night because the pain was beyond belief after exercising.

Ilya is the most compassionate kind person I've ever dealt with in any business. He follows…read morethrough. Goes out of his way . And his staff follows his same work ethic! This is a wonderful place that explains in detail what the cost are. The shipping . The heel sizes. They send you out an envelope. And if you do two pairs at a time there is a discount . We are getting ready once again as I write this review to send 4 pairs in. My husband works in these . Excercise's like crazy. Walked all day in the job he just retired from a couple years ago. Mows lawns in them. Etc.The heels hold up! If I posted a picture of the boots all the shoes he wore out. The heel is still there! lol. Their work is a perfect the heel matches exactly on the shoes and Danner boots . On the Nike tennis shoes etc. Ilya and his company and staff were God send literally . When I found this company online years ago after my husbands hip surgery that didn't go as planned. And he ended up having one leg shorter than the other. it was a miracle to come across this online after searching back in the day . Every doctor back then just referred you to an orthopedic store for lifts on the inside of the shoe which it didn't even make sense. Then I found American Heelers! I wish I could shout it from the rooftops to every person that had to have a lift! I'm so grateful! You won't find a nicer person than IIyla. He's honest and his character speaks loudly in a world that doesn't take the time anymore. Don't hesitate or feel uncomfortable to ask questions. You will be forever grateful you found this company! I know my husband is. :) American Heelers.

I really wanted to support a "small family business," but after two separate attempts, I'm done. My…read moreexperience as a US disabled veteran needing modifications for leg length discrepancy has been incredibly frustrating and costly. First Experience: The quality was subpar from the start. The slippers they modified broke almost immediately. When I reached out, they were "receptive" to a fix, but all they did was apply some glue--which failed again right away. I eventually gave up and just glued them myself rather than dealing with their back-and-forth. No refund was offered, despite the enormous shipping fees they charge. Of course, they will make excuses in their response to this review such as they didn't have to honor it or it was outside their return period but it was clearly defective work. Second Experience (Recent): I decided to give them another chance with a pair of Birkenstocks. Because I was traveling, I provided very clear communication regarding a change of address if the turnaround was a week. They completely ignored my instructions and shipped them to the wrong address. They will claim they went by what the form said but it was clearly written there that if they were sending it early, to mail it to a different address. I even emailed them to confirm and gave them the address. They still ignored it and wouldn't even acknowledge their mistake. Instead, having excuses how they can't satisfy individual changes due to their volume. Why respond by email you will then? Customer Service: Instead of acknowledging a simple clerical error, they acted like they did nothing wrong. It took me threatening a credit card dispute just to get them to refund one-third of the shipping cost so I could get the shoes redirected to the right place. After I did that, they said they are firing me as a costumer and had the guts to send me a threat of bad karma by messaging. Shows super unprofessional. If you are a small business, you should be able to honor what you say in your emails and provide quality repairs. I cannot recommend them. To my fellow veterans: If anyone knows of a reliable alternative for heel additions or is looking to start a business in this niche, please speak up. There is a huge need for a company that actually values its customers and does quality work.

Wow!!! I haven't seen this kind of costumer service and knowledge of a product in a long time!…read moreWalked in and was promptly greeted by Kristen who took her time to analyze and explain everything about about the way I walk and jog, after the results from their FIT machine! Than brought me different type and brand of shoes to try! Never once tried to push a product or just make a sale. There were more costumers in the store and one could tell they are more interested in giving you as much knowledge and answering all your questions than pushing you to just buy something! They seem to take a lot of pride on what they do and that makes you feel good about walking into a store like that. I ended up buying a pair of running shoes, socks and a sole insert that goes with my specific foot arch. Probably the most comfortable running shoes I have ever had, hope it will make a difference! Don't think twice about walking in there, even if you never jogged or worked out before, they will take their time to put you on the FIT machine that analyzes everything about your feet and show you the perfect shoes, and most importantly, let you make the final decision based on their advice and expertise! This will definitely be my go to store for all running, jogging, workouts shoes from now on!

I've been looking for running shoes and I decided to do a in store fitting on 1/31/2025 around…read more6pm. Maggie warmly my welcomed my cousin and I upon arrival. They busier than normal for evening but were all very pleasant and walked us through the process of getting signed up and going for the fitting. Maggie listen to all my needs and treated like a queen. She made sure I was 1000% sure with my shoe purchase. They had a nice selection of brands to choose from. The pricing was fair and I even qualified for a health care worker discount. The other two young ladies working that even were amazing as well. They all communicated exceptionally to make this shopping experience everything I needed and more. I can't wait to shop at fleet feet in the near future. I love a good shopping experience and good customer service. Great job team.

Orthopedic Shoe Lift USA Did a wonderful job or my new Balance tennis shoes I had a lift added and…read moreit looks very well done The owner of the store was very professional he made sure my shoe fit perfectly before I left the store, He added a 2 half inch lift to my right shoe and it took about 5 to 7 days until I got it back.Great job shoe lift USA I recommend anyone who needs shoe repair or lifts added to your shoe to go to shoe lift USA.

From the owner: Located Ohio, York Town Shoe Repair We offer high quality work in shoes boots, portfolios on our…read moreconvenient local at 6495 Pearl Road Parma Hts Ohio 44130 and our phone 440.885.2226

What can I say, Fleet Feet is a runners paradise! I joined a run club last year, now I'm well into…read morethe second year prepping for my fifth marathon and the support you get with the coaches at Fleet Feet is incredible. Erica and Eboney are dedicated, sun, snow or rain Tuesday nights and early Saturday mornings they show up with the motivation I need, even I try to blend into the background. The store in Rocky River offers a great selection of running gear and nutrition. The shoe selection for my taste is a bit limited, but if you need an experienced fitting the team at Fleet Feet are the go to, recording the save, taking down your step and stride so you don't walk out with any old pair of shoes. Great place!

The staff and experience here were great! While the shoes I bought are comfortable, I never…read moreexpected to pay this much for something so bland looking, but, alas, the choices appear to be beige or white (neither of which I find appealing). However, the whole purpose was to get a good pair of running shoes, and I did get that. They do a little assessment, walking, measuring, and photographing your feet, and then based on your activity of interest and price point, bring out some shoes to try. All of the options were pretty comfortable, and seemed aligned with my goal. At the end of the day, I did get a well fitting pair of shoes!

Excellent customer service! Brought a family member here to buy shoes. Thought we would give Lucky…read moreShoes a try since he has a hard to fit foot. Found shoes! Yea! The sales person was very helpful and sized my family member's foot. The sales person also suggested shoes based on what he was looking for, and helped him try on shoes. This store has classic and modern styles. I also noticed a nice selection of UGG, which I plan to get for myself on a near future visit. This is an excellent shoe store with name brand, good quality shoes and professional sales staff. Will be back soon! Need to add that my family member loves their new shoes.

Amazing and knowledgeable service. Quality shoes. Listened to and met my specific needs. If…read moreOllivander sold shoes...

Personal Service like the Good Old Days! They actually fit the shoe to your foot! I would take my…read morechild there and now take my grandchildren. 45 years later and it's still the best place to go!

Wow. Just Wow! A gem of an amazing shoe store. The entire staff was family and all truly…read moreknowledgable. My wife has been managing a Morton's Neuroma since January. Vince's set us up with a nice variety of Birkenstock and Altra to get her sorted out. They make custom insoles and have the largest selection of Birkenstocks we have ever seen! We are huge Altra fans and they have the best selection we have ever seen. They only sell shoes that are good and healthy for your feet. If you are having any sort of foot/shoe issue, make the trip to the special store. They sell shoes that are shaped like human feet - There are not many shoe stores that do that! (And none with a selection as good a Vince's). Go to here. You will likely need to take a number (yep! they actually do that), but it will be worth every second that you wait. Today was crazy busy but the entire staff worked with us untill two hours after closing to make sure we had what we needed. This is the best place to by Birkenstocks (trust me).