I am writing this review with a saddened heart. First I would like to give a five star review for…read morethe employees who are five star. Tina Marie is an amazing nurse. Tina Marie is empathetic thinks on her feet goes up and above to provide excellent to care. Tina Marie can find a solution and does anything she can to provide you with the most comfortable safe detox possible with a smile that lights up the room. Sephora also is an excellent nurse with patience and compassion who helped me continuously with a smile. The physician assistant Antionnette also understands the alcoholic attic dual diagnosed and understands that care is not just a cookie cutter fit every alcoholic or attic has different medical needs and yes this nursing staff sees you as the beautiful person you are. Anna is an amazing tech there who goes over and above and works diligently does her job exceptionally. As I was going to bed I looked over and three patients were just surrounding her because she is empathetic but also instills wisdom sobriety care and concern for each one that contributed to sobriety. Helen is also a five star employee she is efficient keeps her word and will take a moment just to chat to the broken hearted like me. I have attended Sunrise three times and always felt loved and cared for and could see that everyone was doing there best . Tyrone and all the techs are quite amazing. Housekeeping does their best but sometimes cannot get everything thing done because one girl on a day is not enough. Here is what saddens me something has broken at Sunrise. I as an alcoholic an attic of course am not perfect and can be hard to handle and my behavior can be inappropriate. I can tell you what my concerns are for you the next patient. During this stay I was let down many times I was told to keep my word I cannot tell you how many requests where I was told yes I'll help you and then hours would pass and nothing. I believe administration is at fault. The center takes all your toiletries and places them in a box and in the morning you ask for them to shower after a few days of someone saying yes I'll get them and then it never happens . I had no shampoo but you can get it at the desk well I did ask and there was no body wash or shampoo I had to wash my self with my sock as a wash cloth and use soap from a dispenser three times there because I could not get my needs met to take care of myself. Also the counseling staff I believe is doing the best they can but they are stretched out to the max and what I found is no team work there if you need a phone card or if you would like to drink soda or purchase cigarettes you must fill out a form and you are told they will be filled by 11. This is not true bring your unsealed cigarettes if you can because everyday except for when Jessica is handling it this never happened so you follow the rules fill out the form and then time and again the be they were not processed until three four or five and you must stay vigillant and keep asking over and over till you know you are being a nuisance but realize you must to get your order processed they used to have drivers to get u there and get you home be prepared to get yourself home. I lived in Syracuse the last time had to Uber to penn to get on the Amtrak very alone felling very vulnerable and now put in a high risk situation to drink. is very dangerous to say to someone by take care bye and be left on the curb. The administration was neglectful there are four counselors in total and if one is extremely busy and I needed help there was another just out there sitting in the vitals chair shooting the breeze while at least four patients needed something I asked this counselor to help me process something or could you help me with phone card and was told no I am not your counselor. I was very confused at my job we work as a team and if my coworker is busy I help them as best I can even though I'm not assigned to that area I can help we have the same job title I do it. Also I was neglected ignored lied to mislead asked for help with calling my eap asked for paperwork stating where I was told yes and again no follow thru I asked to call my eap rep but because I was not following theirsuggetion I was told I cannnot help you. I was then passed by ignored neglected and abused from that moment on.i asked to see counselor was told yes and it never happened. I needed to address my truth and life. I couldn't go to the rehab they wanted me to I had to go home first to prepare I was then told I can't help you when never received any paperwork was ignored from there forward and also neglected my parent was coming to get me and no one told me they just kept walking by me as I sat in filthy clothes and was refused my clean clothes and laundry detergent the administrative assistant abused her power and was dishonest st I saw counselors and administration who have lost the There way. I pray sunrise will shine again. anything is possible. I am grateful I am sober .

No one wants to find themselves needing a detox, so its important there are very few reasons to…read moreleave. This is the place. They make it so nice that even if you don't want to be there, initially, its easy to stay and begin coming to terms with why you are there. Staff is excellent, food is great, accommodations are very comfortable. After Detox, they carefully chose the best rehab facility for my family member, based on what they learned about him. 90 days into this and he is doing very well, is applying to stay longer so he is more confident about returning to his life.