I went to this urgent care on Sunday and paid $90 for the visit, $6 for a strep test, and $16 for…read morethe prescription. I came in with chest pain, severe throat pain, and a persistent cough. The provider said my throat "looked like tonsillitis with exudate," but admitted she wasn't sure what I had -- mentioning it could be mono, strep, or tonsillitis. My strep test was negative, yet I was still prescribed amoxicillin based only on what it "looked like." The visit lasted about 10 minutes, and I was told to come back if symptoms worsened.
After 4 days on amoxicillin, my symptoms got worse, not better. I developed a severe cough keeping me up at night, my voice became hoarse again, and my throat and chest pain increased. I returned on Thursday and explained everything, including that I am cash pay and had just been there days earlier. I was told I still had to pay $50 plus more for prescriptions.
The second provider was rude and dismissive, cut me off while I was explaining my symptoms, and defended the first prescription instead of listening. She admitted she also didn't know what I had, saying it "could be anything" and made an inappropriate political comment about viruses, verbatim stating "well trump put all these viruses out there so I don't know what you have", which was completely unprofessional. No one addressed my throat pain, chest pain, hoarseness, nausea, or worsening cough in a meaningful way.
The visit again felt rushed (under 10 minutes). When I received my discharge paperwork, my diagnosis was listed as "acute cough and nasal congestion", which is not why I came in. None of my main symptoms were documented.
I already have a weakened immune system, and being given medications based on guesses rather than proper evaluation is unacceptable. Between the cost, lack of clear diagnosis, dismissive care, and poor documentation, this was a horrible experience. I would not recommend this urgent care to anyone.