It's honestly so validating to see other people having issues with this doctor. I went to her for years as a minor and into young adulthood and she never seemed to care about anything I was going through, or take any of my issues seriously. I experienced intermittent hearing loss and numbness in my feet. She refused to refer me to an ENT or Podiatrist to explore further. She looked in my ear and said she didn't see any blockage so I was fine. She was certain my numbness was from diabetes as I was overweight. When my A1C came back perfect she said "that can't be right" and had me REDO THE BLOOD WORK because she was so certain that my problem was just: is fat. When the second round came back the same? Still no referral. The nerve damage that could have been reversed then is now permanent because I had to wait so long for treatment. It was tarsal tunnel. The ears? An inner ear disorder causing intermittent deafness and vertigo. Natalie Chang is outright negligent. read more

I received a call from Dr. Chang 4 hours prior to my appt asking if I could come in 2-hours earlier and could keep my time slot appointment. I told her I was unable to adjust as I'd be leaving work early to get to the appt on time and let her know I really would need to make another request to my manager as Kaiser asked me if I could be seen today so I took the first appt they were able to give me. I get it, one of my close friends is a Dr. and I've worked in the healthcare system for years and fully understand when there's a cancellation and waiting for the last appointment of the day. We all have lives, we're all tired, and we all have places to be. I'm pretty direct and polite in voicing my concerns and each time I was bringing something new up, she would either roll her eyes or huff. I even mentioned something another one of my KP doctors had recommended and discussed with me and again, she rolled her eyes and shut that conversation down quick saying "there's no such thing." This was after me trying to let her know I spoke with another person in the department about it as well regarding my family history but was told to revisit after my pregnancy. I'm grateful she isn't my primary physician and will not accept any appts scheduled with her moving forward. You don't have to pretend to be my friend or even be a nice person, but at least give your patients a chance to speak and finish what they're trying to tell you what was discussed with another KP doctor about their next steps to be proactive about their care. read more

She doesn't actually answer questions or order tests you request even when reasonable. I do not recommend her. read more

I have had MANY bad experiences with Dr. Natalie Chang. After I turned 18, I had to switch to a new primary care physician from my pediatrician. I was randomly assigned to Dr. Chang along with my mother and sister. The first time I had an appointment with her, she asked me to switch to a different doctor a little closer to where I lived. She didn't seem like she even wanted me as a new patient. She disregarded any issues I had whenever I would come in and would not do anything to actually HELP me. She does not seem like she even wants to listen to you nor does she care. Randomly I needed an emergency appointment at a time that Dr. Chang was not in and was seen by a NP. This NP addressed that current emergency issue AS WELL AS helped me with ongoing issues that Dr. Chang has not helped me with for YEARS. The NP had so much compassion, empathy, and truly LISTENED when I was describing my ailments. A complete stark contrast to cold, uncaring Dr. Chang. I immediately walked out of that appointment and told them I did not want Dr. Chang anymore and have been MUCH happier and healthier with a different physician. My mother herself has tried to receive help from Dr. Chang about an ongoing knee issue and has always been brushed off and shuffled out. I am currently in the midst of getting my mother a new physician. Please, whatever you do, do not go to Dr. Chang. It will LITERALLY save your life. read more

I am a retired RN. and am involved in managing the healthcare of a 75 year old man recently diagnosed with Diabetes Type 11 and Alzheimer's Disease. He became a patient of Dr. Chang ten years ago after experiencing a cardiac arrest with a full recovery. She referred this man for neuro and psychological testing through John Muir, recognizing progressive symptoms of memory loss during the past year. She has been very supportive to his son, who is now involved in his father's healthcare. Dr. Chang is an excellent physician, and handles family dynamics with insight and acceptance. I accompay this patient to his appointments, along with his son. We work together to maintain a good quality of life for this man. An Alzheimer's diagnosis and all that goes with it is daunting for his son. He is thankful his father's Primary Care Physician is Dr. Chang. read more

I would agree with all the negative reviews. I would agree with statement below by a reviewer she cares more about her Jimmy Choo's vs her patients. She is Not caring. I needed a referral for therapy and she refused to give one even though I had pain. She is on a power trip and even though we are paying for services she believes she has power to say no. She isn't a physician! She is a person with an MD cred. .She has a title and that's all. She is also not detail oriented.' Makes mistakes and is avoidant . She abruptly left the room. She does not enjoy the work of an MD. read more

I had Dr Chan as my Primary Care Physician for a few years. I never liked her bedside manner (seems too cold and not caring) and started looking for a different doctor. I finally went to an appointment a couple of weeks ago, got the bloodwork done and the new physician contacted me right away. Apparently, I suffer from severe anemia! Dr Chang never bothered to check my blood work results and contact me about the problematic blood count results I have had for YEARS! Avoid this doctor. read more

Dr. Chang and I parted ways because for the second time within one year, she refused to order a urine specimen and culture, even though I was in terrible pain. I had to request one from my cardiologist, who promptly agreed to order a culture. The results for both cultures was a roaring infection, needing intravenous antibiotics. read more

Do not recommend this primary care at all. She doesn't have sympathy in the first place. She won't order you any test unless you are in pain. Therefore, don't expect any check-up or predictive care. read more

Dr. Chang has been my primary care physician for several years. She takes seriously whatever you tell her and provides excellent solutions as well as referrals when needed. I have seen numerous doctors with different specialties over several years about an unresolved chronic cough. Following Dr. Chang's advice, I no longer have a chronic cough. There is not enough to say about a doctor who can get to the source of problems and resolve them. She is experienced, careful, methodical, and professional in every way. I appreciate all that she has done for me, including setting me on a serious eating and less drinking path that allowed me to lower my LDL almost 40 points in 4 months. She is a take charge kind of doctor. The best! read more

Just recently, Chang was assigned to me as my Personal Care Physician(PCP)though we've yet to meet for even the first time. After scanning the majority of atrocious reviews of Chang posted here, I'm prompted to promptly change my PCP yet again! This review, however, does address the blatant inefficiency and ineptitude of Chang's office procedure and staff: So in mid-August, I resort to the John Muir Health website's online feature for booking an appointment with Chang, specifically a physical exam. Some four days later, I receive a ditzy email message from an even ditzier office flunky, as these quacks rarely deign to condescend to reply to their own emails from patients, prospective or regular. In that missive, I'm told the obvious: I "have never been seen WITH Dr. Chang before." Well, no, we've never been out on a date if that's what you mean, lady! Then she tells me I'll "need to establish care as a new patient" before a physical can be scheduled. John Muir Health just loves their wasteful(in both time and effort)little patient-physician "meet-and-greets" before they'll deign to condescend to meet any of your medical needs. So I'm "aware," this ditz continues, Chang isn't even deigning to condescend to see any new patients(whom she currently deigns to condescend to see just two patients a day Tuesday-Thursday)until year's end, so you just gotta love their banker's hours! Worse than that, the EARLIEST Chang would deign to condescend to see me would be 29 December for Crissakes! And we're supposed to be in the middle of a pandemic "crisis." And John Muir Health, in particular, posts plenty of flowery propaganda about how they're there for YOU! Yeah, right, tell us another one... Now get THIS: the ditzy office flunky closes her missive in grating Cali-speak, instructing me to CALL Chang's office by telephone if I would "like to MOVE FORWARD" with scheduling that appointment more than FOUR FRIGGING MONTHS into the future! Are they freakin' kidding me?! We could ALL be dead by that time, lady! But the obvious dumb questions remain: If I didn't want to MOVE FORWARD with scheduling an appointment, what the HECK am I doing at their website trying to BOOK one online?! Common-FREAKIN-Sense, for Crissakes! And if I'm going to be compelled to CALL their freakin' office by telephone anyway, what the HECK is the purpose of the online appointment-booking feature at their website?! In response to those last two outstanding questions, the ditzy little office flunky didn't even deign to condescend to reply via email message AT ALL. Such a care-LESS approach to patient-physician communications is as completely unacceptable as probably is Chang's inept approach to patient care, judging by the majority of negative patient reviews posted here. Ah, modern American medicine: reputedly the "greatest" medical Establishment and system in all the world! Not at John Muir Health, it ain't! And not at Chang's office it most especially ain't! read more

My daughter needed a flu shot for nursing school. I told her to call her PCP, Dr Chang. Office isn't giving flu shots to minimize contacts. I completely understand. My daughter had to make several calls to urgent care, CVS, and me. So I called Dr Changs office and waited for 20mins. Actually I was able to review this on YELP while waiting now 27mins. I learned that I'm paying for health insurance but not provided services. The office person who answered said they are short staffed. Hmm. read more

Very lucky to book an appointment for the next day. The service that John Muir center provided is very comprehensive and considerate compared to the other health centers I used at other states. And it's very convenient because it's just several minutes walk from where I live and have a Lab Service in the same building which opens during weekend. Dr. Chang is very professional and she listened to me. She took care of all my concerns for my visit. I'm in the healthcare research field and this the type of care as I expected. Not too much not too few. I would say she provides the appropriate care. read more

The person who said she had a scribe indicating she couldn't write is ignorant. Using a scribe is a common practice at John Muir and Sutter. No one gets through college without being able to type. Some doctors like golf clubs and some like shoes. A neurologist I had a Stanford who rescued me from major illness also was found of shoes. So what. A lot of these reviews reflect more badly on the reviewer than the doctor. read more

Dr. Natalie Chang is a nice person who, amazingly, runs on time. The problem is that she is the kind of doctor who goes through her checklist and doesn't listen to what the patient has to say. She makes up her mind long before she has all relevant facts. I have had a chronic condition for decades and it's been stable for decades. Then I received abnormal labs. Dr. Chang made up her mind before I presented her with highly relevant information. She never even thought to refer me to a specialist. In spite of her certainty that she knew what to do, I went to a specialist and the specialist had a very different opinion from Dr. Chang and the specialist solved my problem. I have no confidence in Dr. Chang. read more

If you want a Primary Physician who is a partner and a collaborator with your healthcare then Dr. Natalie Chang is NOT your Primary Care Physician. I have had wonderful doctors the last 30 years so I never understood complaints about physicians but now I do. Like other reviewers, Dr. Chang does not how to engage with her patients and sorely lacks listening skills and other interpersonal skills. Dr. Chang is not receptive to information or questions from a patient. It really felt like Dr. Chang felt being a Primary Care Physician was beneath her. Dr. Chang shows no interest in the patient and the patient's lifestyle which can impact one's health. At first meeting, Dr. Chang barely made eye contact with me and did not acknowledge me when I told her information regarding my health. It was difficult to know if she got captured my information into my files. She is not an active listener. Dr. Chang had a pre-conceived script for our appointment and she would not allow for any variances in her idea of patient interaction. We went through my pre-existing conditions but yet she seemed to focus on minimal health issues that she perceived but these issues were not bothering me. She wanted to prescribe medications. I did not need these medicines. These issues were temporary health issues that would resolve themselves. Since most of my physician interface is with two specialists, like another reviewer, I felt my interaction would be minimal. Wrong, wrong, wrong! In a September appointment, we discussed a health issue and she wanted to prescribe a certain medication and I told her I was concerned about the side effects on a preexisting issue but she disregarded my concerns and went ahead and prescribed the medication. She dismissed my concerns and said that the studies were flawed. With other physicians, if I mentioned my concerns about side effects of a medication these physicians would do their research and offer up other choices of medications. They did not dismiss my concerns. They listened. The medication I desired was one that I had taken 18 months earlier and it caused me NO side effects and was very effective. She actually refilled the prescription from my prior physician for almost a year. She also had her medical assistant email me and say that the medication was not prescribed for my health issue. I was appalled. Many well-known, reputable drug reference websites say the medicine is prescribed for my health issue. Doing additional research, I verified my concerns with other doctors at health foundations with my chronic disease and I contacted my former Primary Care Physician who was retired and she verified me that I should not be taking this medication and it could exasperate my prior condition. Dr. Chang was very put out when I shared information with her. I do not expect doctors to know everything but I do expect them to listen, do their research and respect me. Her follow up on prescription refills is poor. An agreed prescription at an appointment was never transmitted to my pharmacy. I sent a follow up email and it took one week for my pharmacy to receive it. By this time, I had run out of the medication and replaced it with my old medication. If I had not replacement it with old prescription the lack of a prescription would have greatly affected my health. Once again, I was put in a situation where she did not respond to my prescription refill request and again created a possible health incident. When I sent the prescription refills request, it was evident that she did not read the emails thoroughly. And once again she prescribed the medicine I did not want. Since I have now have a PPO and a wider physician network, I will find another Primary Care Physician. I value what John Muir Physicians Network has done with their new campus in WC. I have had great experiences with other physicians but this experience has put a shroud over the organization. Hopefully, JM Physicians Network will get her some additional training with her interpersonal skills. In addition, I hope she is mentored and coached to be a better listener and be more receptive to her patients and not to see patients as numbers. read more

After 2 visits with Dr. Chang and exchanging a few emails, I'm looking for a different primary care physician. Actually the worst experience I've ever had with a physician. Disorganized, not caring or compassionate. read more

For someone who is searching for a real doctor, do not waste your time and your money to see Natalie Chang! I wish I could give her a negative or zero rating. A real doctor won't push her patient to get flu shot even she said she was not feeling well! A doctor won't let her patient to undress then let the assistant to walk in to say:" you have to wait few months until you can do your physical! Unprofessional , careless and rude!! Don't know how the hell she got this job! Wishing anyone from the hospital management team will see her horrible reviews and taking actions!!! We need some good doctors please!! read more

Have been trying to give her the benefit of the doubt for years now, but she has failed me numerous times. Would not recommend this Dr., although she seems to have gotten a little more sensitive over the years. I still think she cares more about her Jimmy Choos than she does her patients. read more

Dr. Chang has been my PCP for a few years and I have not had a great connection with her. While some might connect with her approach, I'm looking for a more personable PCP. During COVID times are very unusual for the doctors, staff and patients - we are all adjusting and doing our best. That's why I hesitated to write this review. However, I experienced first hand the staffs lack of availability and understanding to work with a patient. I now feel compelled to find a better fit. read more

I am very suspicious of many of the reviews here. The length and verbiage used are not typical of most Yelp reviews. Sounds like someone has an axe to grind, especially when a few people say she "just wanted to go home". Ridiculous. Dr. Chang always looks and speaks directly to me.....not "through" me. She has always listened. She does not have a scribe because she is lazy or disinterested. Many doctors I have seen have scribes as well. I had no problem getting a referral when I needed one and my prescriptions have been refilled promptly. Sounds like too many people want to decide what they need and then have the doctor write them a prescription. Probably the reason for the opioid epidemic. read more

I arrived at 8:32 am for an 8:30 am appointment at the 1450 Treat Blvd office complex. My bad. The 1st check-in process on the first floor took 13 minutes, and I arrived at the 2nd check-in process upstairs outside the doctors' offices which took another 2-3 minutes. When I arrived at 8:45 upstairs at the 2nd check-in process and waited an additional 2-3 minutes the administrator there said I was too late for my appointment and the doctor may not be able to see me. I informed them that 13 of the 15 minutes was a result of the 1st check-in process. I waited until 9:05 or so, when I was informed Dr. Chang did not have time to see me and I would need to reschedule. I left without scheduling an appointment. I was a patient of another doctor in this John Muir practice for 25 years, and he was direct and took time to explain medical issues to me. He retired, and this was my first visit to Dr Chang. This practice now feels like an assembly line (and I don't feel like a car part). Showing up 2 minutes late and being told a doctor won't see you because you are 15 minutes late shows a lack of consideration as to where the accountability lies (which is 2 minutes on my end and 15 minutes for the John Muir office - 13 minutes downstairs and 2 more minutes upstairs). I will look for doctors outside of the offices at 1450 Treat Blvd doctors office complex in Walnut Creek. read more

I AM PISSED!! Warning: this is a long review, but long story short RUN the opposite direction from this person. If I could give this person (can't even bring myself to call her a Doctor) less than one star I most certainly would. My mother pulled a muscle in her arm and had limited range of motion. Day after initial injury she called Chang (her GP at the time) to see what she should do as her own instinct was to go to Urgent Care! Dr. Chang said my mom needs to come in to see her. Mind you my mom is intentionally stabilizing her arm so she doesn't experience the excruciating pain that comes with her type of injury. First thing Chang does when she comes in the exam room is berate my mom about not taking her cholesterol medicine. Huh?! My mom tells her that she called and told her that months ago. Chang proceeds to look though her notes to double check my mom's answer. This exchange takes over 5 minutes of our time so far together in the exam room. My mother is a saint so she's being super patient, but I'm already like WTF?!! When we finally got down to the reason SHE ASKED US TO COME IN FOR(!) she was about to put so many words in my mom's mouth. I am so glad I was there! I explained exactly what happened to mom and that she cannot move her arm properly. She was so cold and uncaring! She then starts a range of motion exam where both my mother and I are terribly worried, and my mother eventually, of course, hits the ceiling with pain and is crying seething in pain! Then Chang LEAVES the room!! She clearly (OBVIOUSLY) doesn't know what she's doing! She gives my mom a diagnosis of a dislocated shoulder (!) and is falling over herself apparently trying to find somewhere to send my mom (to get rid of us basically), but will not come back to my mom's exam room! Not to console, not to apologize, NOTHING! My mom had to be taken by wheelchair to the car as she was unable to walk due to the pain and not being able to stabilize her shoulder! We'd never been to the ER in Walnut Creek, but that was the closest one and that's where we needed to go. NO ONE on Chang's staff could tell us where it was! What?! I googled it and off we went where X-rays showed no dislocation and the people there were very surprised at the rash diagnosis! 180-degree difference in the level of care received at the ER. Needless to say that wasn't the first bad experience my mom had had at Chang's hands, but it WILL be the last as we will NEVER go back! She's a hack and, I'm sorry to have to say this but, a terrible person. To sit and look THROUGH a person who has come to you for help, then to hurt them MORE, give them a wrong diagnosis and never even call this patient to check back in? My mom is a very healthy, active and strong senior citizen...When she expresses pain it's SERIOUS! Chang has never taken my mom seriously, and I see from other reviews that others feel the same. She needs to go away. Pick a different profession. Maybe at a dump? Because that's how she treats her patients--GARBAGE! read more

Highly UNrecommended. Condescending attitude and could not care less for her patients. She is the only doctor that takes new patients so you're basically stuck with her - she will not agree to let you transfer to another doctor in the group. Why they keep her is beyond me as she is uncaring, detached, unprofessional, and downright horrible. read more

Dr. Chang is my new doctor, after the doctor I had left the John Muir network. I was very worried after reading all these one and two star reviews. To my surprise, she was the best doctor experience I've had. She was absolutely paying attention to my concerns, was nice, ordered some tests without me prompting, and I thought the scribe was great because he disappeared into the background and she and I could talk directly without her having to take notes and stuff. Great experience. I was so relieved, and, so happy! read more

I have been her patient for a couple of years to monitor a chronic medical condition and to ensure I receive the care I need from paraprofessionals. My greatest concern is that Dr. Chang seems impatient, does not always listen (which her after visit notes show), and the absence of any bedside manners. I feel a lack of sensitivity to my concerns and needs, and to me as a person. I do not recommend her. read more

I was appalled with her lack of care over our last few interactions. First off, I think that using a scribe in an office setting is very unnecessary. All that says to me is that you don't spend time with your patients. Even with a scribe she sits on her own computer and stares at the computer screen. When doing an exam in a sensitive private area she did not have to scribe leave the room or even relocate their position to give me privacy. This last interaction was the last straw. I waited for two weeks for her to respond to a referral request for an issue she had seen and recommended treatment for which made it worse. Two weeks, despite me calling the office twice and asking for her to follow up. She has a very abrupt bedside manner. I will be finding a new doctor. read more

I have been a patient of Dr Chang until she recently made numerous mistakes and illegitimate bills. I have brought this up already with my insurance company to investigate. I believe Dr Chang knowingly charged me illegally not knowing that I check every invoice and bill. She essentially charged for services she never actually rendered and was hoping that like many other patients, I won't check my invoice. I did and I've filed a full complaint. read more

What a horrible experience. She is not a physician with any skill-set, apparently she can't even type because she requires a "scribe" to come into the patient room with her to take notes. Non-medical personnel sitting in on your visit. Yep. AWKWARD!! Having moved here from out of state I needed a new PCP and my first interaction with her was "ok" - I had a couple specific items I needed prescriptions/ orders for and I needed to find a new OB/Gyn. We went over the fact that since moving here I was taking two separate allergy medicines because my allergies were so bad - no suggestion on a better one or an allergist. When I e-mailed a few weeks later asking for a prescription for a new one that I had researched I had to make an appointment to see her. Seriously?? Fine, waste of time but I did it to get the new med. Geez! It's not like it was a controlled substance! We also reviewed a chronic injury I have that I have already seen many specialists for and it is what it is. Periodic PT helps relieve the pain. A few weeks after the allergy visit I make a PT appointment and when the PT office calls her for an order SHE CANCELLED MY APPOINTMENT! What?? So I have to go see you (in like two weeks when I can get in) to get an order for an issue we have already discussed?? So your patient has to be in pain for weeks more so you can pad your income with an unnecessary visit? DONE. Verges on fraudulent. read more

She is happy when she can find something wrong with you. Loves to write prescriptions usually when you don't need one. Wanted me to take blood pressure meds when my readings were 116/68. read more

Visited this doctor a few times, she is not the friendliest of people but I was only living here for a short time so that did not matter. It feels a bit quick and rushed, like she is just ready to see the next person. As a short term doctor she seems fine, but long term I would find someone else. read more

I have only been a patient of Dr. Natalie Chang's for a year and a half, but I have been very satisfied with her. She listens to me and has really good suggestions for my problems and I get immediate service on having my prescriptions sent to the mail order pharmacy. I would have given her 5 stars except for one thing - I do not like having the scribe. The last time I went it was a young man who looked to be about 20 years old. I am 70 and I find it a little difficult to discuss personal issues with a third party in the room, especially a young man. But that is my only complaint. read more

Dr. Natalie Chang is extremely knowledgeable, focused, and responds to my concerns in an appropriate and professional manner. I've been a patient of hers for at least 4 years. She has always pursued results of my routine annual blood tests, takes follow-up medical action(s), and provides we with diet & exercise recommendations. I can trust her as her medical opinion is always been objective, based on the data. In a straight-forward manner, she provides the facts, medical concerns, and then it's on me to make suggested changes. For example, by improving my diet, losing a little weight, and regularly exercising, we've successfully addressed potential CKD, diabetes, and high cholesterol. Her advice was right on the money; I was diligent about making permanent lifestyle changes; and (for now) I don't have to be on any medications. Hooray, not bad for someone who is 60+ yrs old! If you want a doctor who will work with you to be healthier, rather than treat every symptom with pills, she is your "go to" doctor. We are both satisfied. I agree with the retired physician's review suggesting that "some of the negative reviews probably reflect more about the reviewers than about Dr. Chang...If you are looking for someone who knows her medicine and will give you the best kind of health care, Natalie Chang is that person." Also, whenever my pharmacy needed refill orders, she and her staff have always been very prompt. read more

My husband was very sick and unable to see his regular physician and was seen by Dr. Chang. Every comment, written by other reviewers on this page is 100% accurate. Dr. Chang was cold, uncaring, and very uninterested in my husband's condition. She perfunctorily went through the steps of diagnosing his illness and just wanted to go home. At the end of the "exam", she walked out of the examining room and just left----no "I hope you feel better" or any other pleasantries. She is in the wrong profession!! read more

I had to see Dr. Chang because my primary was not in the office. I wish I would have read all these reviews prior to seeing her because I wouldn't have wasted my time. She could not have cared any less about helping me and seemed completely un-interested. She seemed as though she just wanted to go home. She literally looked at me after I told her the symptoms I was experiencing and said..."yea, I don't know." I have never written a Yelp review but felt the need to tell others to STAY AWAY. She is the worst doctor and professional I've ever seen. She is going to end up getting somebody hurt or killed for not caring about people's serious medical needs. read more

Dr. Chang has been my doc for about two years, I have Parkinson's and my case is hard but she has been just the best for me she takes her time with me and has just been a blessing. read more

Dr. Chang is my primary care doctor, but not for long. If you're looking for a physician who cares, keep looking. I went in for a referral to a specialist (jumping through the insurance hoops) and she refused, saying she could treat me herself and automatically prescribing medication. I don't like taking unnecessary meds and felt this was the wrong treatment for me. She seems to look right through me when I speak as she types merrily away on her computer. I'm switching to a doctor who looks me in the eye and will listen. read more

IMHO reviews here are spot on. She seems more interested in looking the part than actually treating the patient. Definitely not seeing her again, looking for another PCP. read more

Dr. Chang is caring, focused and extremely knowledgeable. She always pursues each medical issue with me till we are both satisfied. I think some of the negative reviews probably reflect more about the reviewers than about Dr. Chang. I'm a retired physician myself, so I know how difficult it can be to satisfy each and every patient, whether his/her complaints and worries are serious, life-altering problems or just minor, non-fatal nuisance problems. Some folks think a hangnail is an emergency. In my opinion, Dr. Chang is just exactly the kind of doctor I would want to treat my parents or my own siblings. If you are looking for someone who knows her medicine and will give you the best kind of health care, Natalie Chang is that person. Ignore the disgruntled few reviewers on this site, and instead, let me, an experienced lifelong practitioner of the medical arts, tell you that Dr. Chang is an excellent choice to serve your healthcare needs. read more

My primary care doctor left John Muir Medical Group and since Dr Chang was taking patients, they schedule my introductory appt with her. All I really needed was a referral for a mammogram. (For which anyone with breasts should be able to self refer). Dr Chang does not convey empathy or concern for whatever your problem is. So the first appt was strange but I got the referral and figured I wouldn't have to see her again. Then two weeks later I hit my head rather hard and by the second day my symptoms seemed to be a concussion and were pretty frightening. I called for an appt and they talked to Dr Chang, who said she wanted to see me. Dr Chang looked right through me. Put words in my mouth. Told me the headache and eye pain may be from the time change and that a lot of people experience that. She also told me that a person cannot hit something so hard as to give themselves a concussion. Hmmm. So what was the diagnosis? She told me what I was experiencing will go away in 3-4 days. What was I experiencing? Who knows. Definitely not Dr Chang. She makes me sad because not all doctors are like her, cold, uncaring and offering poor care. I rarely go to the doctor, even when I should, and doctors like her are why. She doesn't even deserve one star... read more