Zero attention to patient care and individual needs particularly with elderly patients. Does not…read moreuse data or science in general to explore reasons for falls, cognitive decline or physical symptoms. Referrals are nonexistent. Why? Why doesn't this physician lack the ability to fully embrace this profession and such important work with the utmost integrity? We look to our health care providers for guidance, support and best practices.

First, I'll start by saying that Dr Pammi is nice but her work schedule and how her staff schedules…read moreappointments is the most horrid display of efficiency. I've been a patient for almost 10 years. Every time I called I've never been able to see the Dr the same day. There are two simple reasons: 1) Scheduler doesn't allocate enough slots for current patients who have pressing medical needs 2) Dr has limited schedule and only works 30hrs a week. To compare, my kid's pediatrician has always accommodated same day appointments. I've asked him how he's able to do this and it's quite simple. Scheduling and the amount of hours he puts in. The staff here is good at telling people to call their Urgent Care. That's where the money maker is. These doctors don't have to work 40 hours or more or have a quota of patients to see a week. They get paid regardless. There's no reason for them to work longer days and accommodate their current patients. Saving the best for last. Was suffering from major pains and asked Dr for recommendation. Staff called back and said Dr isn't able to provide any because she hasn't seen me in almost 4 years. I laughed so hard. Good luck getting an appointment.

My appt was canceled because his staff found out I had scheduled another intake appointment with…read morehis old practice partner and I was told he doesn't like these types of patients. Rude front desk staff and office manager, didn't care or understand that people need to have comparisons when evaluating the best PCP for them. I asked very politely in follow up exchanges to please keep my appointment but it was canceled and I was not told of it. Why is Dr Bernens so insecure with having patients find the best option for them? Plenty of doctors would be comfortable and confident in their ability and wouldn't resort to these childish tactics. Look elsewhere is my best advice to you.

Dr. Bernens has cared for me for about 4 yrs. He has helped me through a few illnesses, and…read morecancer, and his office staff is kind and friendly. He will order tests you or he feel will help diagnose an issue and refers his patients to good specialty doctors. It does sadden me that he won't take calls or respond to texts except to say you need to come into the office to discuss labs, tests or any health questions. What I do like is that our office visits are never rushed because he spends whatever time is necessary to complete a visit. Thank you Dr. Bernens for your care. I have even referred a few friends to his practice.

I went to see Dr. O'Regan yesterday for a new patient exam. I indicated to the scheduling staff…read morethat I was experiencing severe neck and shoulder pain and needed to see the doctor. It has always been my understanding through the Anthem Blue Cross HMO system that if a patients wants a referral to a specialist, they can do so, but first must meet with their PCP. So while at first Dr. O'Regan seemed friendly, towards the end of my very short 15-minute appointment, she managed to leave a very bad first impression. So much so that I sat on the exam table in utter disbelief that a doctor of her "maturity" could be so apathetic towards a patient. Before deciding to switch to another PCP, I asked myself these questions. What sort of doctor would refuse your request to see a specialist when you've stated you've had chronic joint pain? Instead, Dr. O'Regan said she's determine my pain was solely muscular and that I didn't need a referral. I have never had a PCP refuse my request for a referral. What sort of doctor would refuse to write a letter to your employer to request certain work area accommodations be made to reduce your muscular pain (chronic or not)? Again, this wasn't a difficult request and it certainly wouldn't have taken Dr. O'Regan more than a couple of minutes to write. What sort of doctor would refuse to answer questions of a concerned patient who asks for her doctor's professional advice? Instead, Dr. O'Regan said she didn't have time because she had a busy schedule and that answering my question would require me to make another appointment for an office visit! I even explained to her that I worked in SF and try to minimize the time away from work. The time it took for her to explain why she couldn't answer my questions was enough time to answer most of my concerns to begin with! I have NEVER had a doctor tell me she didn't have time for me. How can she be a doctor with this attitude? I also shared my negative experience with my work colleagues, friends, and husband and the consensus was that if Dr. O'Regan could be so cold by showing more concern about the number of patients she had to see in the day (that's managed healthcare for you!) rather than show empathy and concern for her patient sitting in front of her, she would be unlikely to show empathy or concern for me in the future. No problem here, Dr. O'Regan. I will gladly give up my spot on your exam table for the next unlucky patient who doesn't value her time as much as I do. Bye-bye

I've been going to Dr. O'regan since I was in college (and that's been a while now!) and she's…read moreabsolutely fantastic. And the rest of the doctors at Walnut Creek Medical Group are just as knowledgable and friendly as well. The only bummer about Dr. O'regan is that she's tough to get into sometimes if you need a same-day or next-day appointment, but I still give her 5 stars because she's surrounded herself with great colleagues...and I've seen all five of them by now! IF she's even taking new patients these days, I'd recommend her in a second - she definitely knows what she's doing...

I cannot thank Dr. Selina Shah enough for the incredible care she has provided to my mother. My mom…read morehas suffered from chronic knee pain for decades, and we had almost given up hope of her ever finding relief. We came to Dr. Shah for Hyaluronic Acid injections, and the results exceeded our wildest expectations. After decades of dealing with pain in both knees, my mom is finally pain-free. Dr. Shah was not only highly skilled and professional but also incredibly compassionate. She took the time to explain the procedure and made sure my mom was comfortable throughout. The difference is night and day--my mom is now walking without pain for the first time in many years. If you are looking for an doctor who truly cares and delivers results, look no further than Dr. Shah. I also want to extend a huge thank you to Michael, Hazel and the entire staff for being so warm, welcoming, and efficient during our visits. From the front desk to the medical assistants, the entire team made my mom feel comfortable and cared for from the moment we walked in.

I remain jealous of others who got the 5-star treatment. Did I just see her on a bad day? I really…read morereally wanted to try regenerative medicine. I tend to get a lot of orthopedic injuries. I'd love to try it for my frozen shoulder, my torn hip labrum, etc. I was also deeply interested in diagnostic ultrasound. Hopefully I can find another provider in the area.

I've been a patient of Dr Chow-Kwan for many years and absolutely love her! She takes the time to…read moreknow you and your history (and remembers it all!), listens to you, is thorough, extremely knowledgeable and takes meticulous notes. She has a calm and friendly bedside manner, and you never feel rushed. She has limited office hours which is why it's sometimes difficult to see her right away, but there are a number of others in the practice that you can see.

I have been seeing Dr. Chow-Kwan for four years now and think she is the best Doctor I have ever…read morehad. Dr. Chow-Kwan really takes the time to listen to you, asks excellent questions relating to your visit and is an all around great person and great Doctor. One of my favorite traits of Dr. Chow-Kwan is that she will not just refer to you to a specialist for a strange problem. Both my wife and I have had some strange, one-off (non-chronic) medical issues that Dr. Chow-Kwan has taken a keen interest in and treated wonderfully. I feel very comfortable with her care, methodology and experience. When Dr. Chow-Kwan is not there, you can feel comfortable seeing any of the other Doctors in the practice. They are all great and in the same league with Dr. Chow-Kwan. The office is always well staffed, works out digital prescriptions with you favorite pharmacy, is courteous and will work with you to get you in if you are sick. Oh, and one other thing, I have never had a Doctor call me after a trip to the ER until I joined Dr. Chow-Kwan's practice. I seem to end up in the ER more often then the average (but again, for one-off strange items!) and when Dr. Chow-Kwan called me to follow up, I was blow away. I highly recommend Dr. Chow-Kwan and would be happy to talk more with anyone considering a great Family Practice and Internal Medicine Doctor off line. Just drop me a note!

He'll order a test at the appointment and then refuse to discuss test results without another…read moreappointment. He's not friendly, not a helpful or pleasant man. I will never go back.

First apt was positive then second apt was actually scary when he got so aggressive and unsafe.read more

I just concluded a call at 11:55am 7/24/24. It is very…read moredisheartening when we are trying to help a patient, and the office we are referring them to does not seem to care. I did not catch the name, but I had to call 3 times to finally get somewhat of a better idea why my patient was not being called to be taken care of. On the third call, the receptionist hung up on me before I was able to get a clear understanding of what was needed. We will be sending our patient elsewhere, due to the lack of interest to care for a potential patient; whom we really care for and are trying to find solutions for.

Dr. Romero is an orthopedic surgeon who performs procedures at Sutter Delta Medical Center and Alta…read moreBates Medical Center. She also sees patients twice a week for non-operative care for elbow, shoulder, hip, knee, and ankle issues at BASS Medical Group Shadelands Walnut Creek. Her sub-specialty is sports medicine and sports related injuries. I was impressed at how extremely thorough Dr. Romero is during her examinations, making sure to completely evaluate patient injuries. It is especially impressive that she queries patient history, asking questions that other MDs have never previously asked. Not only does Dr. Romero ask questions, but she also listens attentively and responsively as patients respond. How refreshing that an esteemed MD emphasizes patient-centered care and values and respects patients in order to focus on understanding their individual needs. In the end, I appreciated that Dr. Romero referred me to an equally amazing colleague, who specialized in my particular issue. I was able to re-visit Dr. Romero's office for a follow up as well. Front desk staff are professional, both in-person and on the phone, and extremely efficient at checking in patients while balancing office duties. The office is at Entrance D, which is located toward the middle of the medical building, right next to the Urgent Care Suite E entrance. Park in front of the building for a shorter walk, although there is plenty of parking throughout the large parking lot.

I would definitely recommend Dr. Gambarin to friends and family. She is very knowledgeable and…read morepatient. She is taking a good care of patients and always recommends the right approach. Runs a pleasant and efficient office.

From the owner: From routine exams, to diagnosing and managing adult conditions, we provide adult primary care for…read morepatients 18 years of age or older. Our internal medicine doctors offer a broad range of primary care services, as well as in-depth knowledge and expertise in areas

I've tried several acupuncturist and Dr Chen is, by far, rhe best of them ,and all were highly…read morerecommended. Dr. CHEN makes a real effort to understand the issue and provide what she feels is the right treatment. And it definitely seemed to help even a very nagging, difficult issue. Dr. Chen has a very unique qualification being both an MD as well as exponent of Chinese medicine and acupuncture and can offer both modalities as needed. I highly recommend Dr Chen

I highly recommend Dr. Jill Chen for acupuncture treatment. Dr. Chen was recommended to me by my…read moreoncologist while I was going through chemotherapy to help manage the side effects, such as nausea and neuropathy. I went once a week for about 5 months. I did not have any neuropathy from the chemo and very little nausea. I believe that this treatment helped me to feel better during this time. Dr. Chen has such a calming way about her, that just taking that hour of time for myself felt like a gift. She has a genuine care and concern for her patients. You feel nurtured and safe while in her care. I definitely recommend Dr. Chen for anyone going through cancer treatment, but I have no doubt that her treatment benefits extend beyond cancer as well (pain, stress, etc).

Dr Goyal is the best. I appreciate the detailed notation she made in my "MyChart" record regarding…read morethe name of the over-the-counter medication she suggested for cleaning earwax, Debrox. She also suggested updates on my vaccinations and I was glad that she accepted my decisions regarding my treatment preferences.

Excellent doctor! Patience, reassurance, caring, knowledgeable, smart. She took time with me, asked…read moregood questions. Came up with a plan of action. She's my new doctor..... andrea Dutkin