I would give ZERO starts if I could. Yesterday afternoon my husband and I along with our daughter went to look at Explorers (XLT,Sport). An older gentleman helped us and allowed us to test drive the Sport we were interested in. The test drive itself was fine, however when we got back to go and talk to him he couldn't have offended me nor upset me more. While we were standing there talking he says something along the lines of it's clear/obvious that you aren't ready to have more children and points at my daughter and I. What the hell does that even mean? We actually are trying to expand our family hence wanting a bigger vehicle. I'm not a salesman but common sense tells me You wouldn't ever say something like that to a customer. At this point I am beyond livid but I try to keep my composure. Now the next comment equally offended us. Before we took a test drive there was another woman interested in the vehicle we wanted to test drive. So after he makes the comment about not ready for more children, he tells us that the lady asked him if he thought we were actually interested. He basically says no and that we just wanted to take it for a spin for shits an giggles I suppose . Almost as if we are some young kinds who can't afford it. Next he suggests something "more in our budget"( a smaller suv) and that maybe we could lease a vehicle for a few years first. At this point I was fuming and couldn't wait to get out of there. News flash Mr. Salesman, we are married and are 26 and 30. My husband is a UPS driver and makes an excellent salary . We own our home and could afford buying a new car and plan to from another dealer in the area. I was beyond offended and extremely disgusted with how my husband and I were treated and made to be felt like we were some punk kids who couldn't afford nor really had intentions of buying a vehicle .I will be sure to deter anyone from coming here and I highly suggest you do not ever judge a book by it's cover because you absolutely lost our business based on Your poor judgement. read more

I found a great deal online for a car at Chapman Ford on Manheim Pike. More specifically a Chevrolet Impala, It had a list price of $3987. I had $3900 in my hands. Chapman Ford was my 3rd stop, out of the way mind you, for the one car. I spoke with a man named John Meshey. I play stupid and ask what they have in the 3-5 thousand range and the first thing he shows me is a Chevrolet Impala. It has to be the same one but when I walk around to the front the sticker price is sitting at $4,995. Maybe it isn't the same one I thought, I'll have to check the VIN, my phone's battery depletes the last little bar and I don't get the the VIN in time. At this time, I test drive it and we come back and he starts drawing up paper work. We, a friend of mine and I, start talking money with him and he pushes hard on how much of a great deal I am getting. He then proceeds to walk over to his "manager" because he is going to see if he can get him to "sweeten the deal for me." He returns and has a warm smile on his face and explains to me that, "Since you were in an accident and need some help we're willing to really cut you a good deal. We're going to give it to you for this much(writes $4,500 on the paper) and that'll cover all of your fees, taxes, and title. This is an excellent deal as this car is worth well over $6,000 dollars." I inform him that I know that the car in question is valued at 3,900(dealer) to 4,900(private) on kelly bluebook and decline his offer. I am still not sure if it is the same car or not so I inform him that I am not actually holding any money on me and that I was just here to check the car out, I never said I wanted to buy it so I am still not sure why he started doing the paper work. He says something along the lines of, " I am not sure what you're doing here if you don't have any money to put down on it." I explain to him that I have been in an accident so the insurance company told me that I have to find a car, tell them, they send me a check, pick my car up, and then I can buy the car and that I was still waiting on the check, even though I had the amount of money the insurance company is giving me in cash on me. He tells me he will get his manager to see what they can do for me. A younger guy sits down and informs me about financing, cash payments, and offers to hold the car if I can put some money down on it. I tell him I am not willing to put money down on it at such a high price and ask if they have any room for negotiation. He declines and urges me to sleep on it, they closed in about 45 minutes. He didn't say, "we are about to close," but I got the point. I came home and realized I forgot to grab the VIN #, so I call back and the secretary cinforms me he is with a customer and she will send me to John Meshey's voice mail. I leave 2 messages asking him to call me back before closing with the VIN number so I can run a carfax report on it. I call a total of 7 times. No call back I decide not to wait and take the 30 minute drive over to the closed dealership at 10:30 and jot down the VIN myself. I come home and confirm that it is the same one as what is listed on the internet, with a different price! I am livid at this point. I could have drove that car off the lot that night. I also check the carfax and find that it had 2 previous owners, not 1. A rental company and a private owner. The next morning at 9 am, I get 5 phone calls within 2 minutes(I was in the shower at the time,) with 1 voice mail. It was John Meshey telling me that, "The carfax is clean, I just looked it up, It has a clean record with one owner, come down and get it, this thing is HOT on our internet page." That is about the 5th time he told me it has only had ONE owner. I cannot tell you how angry I was. It was HOT because you're selling it for 1,000 dollars less on the internet than what you just tried to sell to me. I call back for over an hour with the secretary continuously telling me that he is with a customer and that she can send me to his voice mail. I leave a number of messages with no call back. I finally get a ride over there, because my car has been totaled and I ask about the car and the man behind the desk smiles and said that someone has already bought it and makes a comment about how it happens all of the time. I don't suggest this place to anyone. read more

I have never been so unhappy with a company before! Today I was informed that Chapman's business attempted to remit a voided check for payment that they were informed was being withheld. They were notified in writing in January and February 2015 that the repairs were not complete. Chapman missed inner and outer tie rod damage, damaged frame assy, skid plate, skid plate front bracket, damage to the passenger side audio system and the electrical system. Placing plastic over major mechanical defects in unforgivable and seriously placed the safety of myself and my family at risk. So far, it has cost me double to repair what Chapman has missed. Hence the reason for the withheld payment. I informed Chapman payment was to be withheld until the car was properly repaired and in return Chapman had a rude receptionist call so many times that I actually had to block their number. Given the absurdity of the messages left by Chapman's staff, the fact that their receptionist ensured me that the check was voided (yet somehow attempted to cash it anyway), and the sheer amount of missed damage, I no longer have faith in their company. I will not be defrauded and then coerced and bullied into paying for repairs that were not completed correctly. This is a valid dispute, and I have statements and estimates from 4 experts (2 from different shops) citing the missed damages, the consequences of the missed damages and the cost I paid them. I paid them in good faith, assuming they had done the repairs. They mentioned there was a typo on the check (year swap?), and to send another. I withheld funds once the problems were evident and it was not just "tight from sitting" as Chapman suggested. So not only did they bill for services not provided, but they knowingly passed a check through that was erroneously written in an effort to circumvent the dispute process and collect monies for services that they did not provide. I also have proof that funds were available, so no, I did not write them a "bad check", I withheld payment because Chapman did not fix the car. Instead Chapman placed a $5900 bandage over the damaged parts and almost killed my family. Imagine driving 501 with 3 kids in the car only to have your vehicle, with 20k miles on it, keep forcibly veering off, Tire bumping around, etc. / they should be ashamed read more

The customer service I received from them was just not up to par. This was not a very hard issue because I worked with them on recalled part. I scheduled this a week ahead of time because I knew we may have to order the part so they had it by the time. When you schedule an appointment you expect it to happen in your scheduled time. This was not the case here. I dropped my car off the night before and my car was not done for 2 days later. The whole thing was just very poorly scheduled because they didn't even get my car in until day 2. They told me they just did not have time on the first day. I probably would not go here again if I did not have to. read more

DO NOT even think about purchasing a pre-owned vehicle from Chapman. They are experts at steering you into a questionable sale. They give you a carfax report to make you feel "safe" and comfortable with the vehicle you are purchasing, but fail to FULLY DISCLOSE everything that was wrong with the vehicle. The vehicle I purchased was making a noise in the rear-end. I was told that since the rear upper control arms and bushings were replaced, I only needed a ring and pinion gear (this was told to me by the service dept) and I would be good to go. I completed the sale and went home in my car. I took the car to my mechanic to get the ring and pinion gear done, expecting a $500 job. SURPRISE....try 3 separate opinions that all ended the same way...the vehicle needed a COMPLETE REAR DIFFERENTIAL REBUILD...so $1400 later, I'm driving with no noise happy as can be, then a week later, SURPRISE...I start smelling a burning...my front brake calipers locked...another $750. I am a MD resident and although Chapman passed the vehicle for PA inspection, it FAILED MD inspection (part of the failure was needing a new rear control arm and rear bushings....which Chapman told me they fixed and had delayed me taking my car home for 2 days, another part of the failure was the front control arm and bushings...which apparently Chapman didn't think was in bad shape, but it was bad enough to fail in MD...add to that the power steering pressure hose that I also had to fix). As a matter of fact, the service dept gave me a print out showing me they fixed it because it was needed for the vehicle to pass PA inspection. Oh, and after I committed to purchasing the vehicle and made the initial deposit on it, only then (after the deal was made and money had changed hands) was I told that there was NO WARRANTY on the vehicle. I was told the battery was dead in the vehicle and I would need to purchase a new one to drive it home, which I did. I was told by the dealership that I could return the battery I purchased, because they had put a NEW one in my car for me....fantastic. So we get hit by a blizzard and I didn't move the car for 4 days...no problem, I have a new battery right...wrong!! Battery was deader than a doornail. So, this morning, I spent over $100 on a new battery. Nothing but lies and deception the whole way through. Who would have thought a vehicle with 61,000 miles on it would have so much wrong with it??? I'm in for $3000 in repairs in the 2 MONTHS I have had the vehicle. Please do not purchase a pre-owned vehicle from Chapman....would not even recommend them to my enemies. read more