The attention to customer service was beyond impeccable. We gave no notice of our party of 16 and the waitstaff moved tables and chairs to provide us with one large table instead of splitting us up. Food was excellent, offerings were unique (I had the cherry-jalapeño pork loin.), and even this smokehouse had choices for our vegetarian family members. Our meals were ready quickly and our waitress was patient, kind, and accurate with all of our requests. read more

First and last time trying this place out. Server was RUDE seemed very annoyed with us even walked away in the middle of us trying to order with an attitude problem. They were out of ribs but judging from other reviews this is the norm but when we needed a moment to find a substitute and asked her if she could take one of the other 6 orders at the table she just walked away. Didn't have much of a wait thankfully however everyone's food was cold. Cowboy nachos were less then desirable not a lot of toppings on the chips and COLD cheese on nachos. And yes we made the server aware and were given the excuse "it's graduation we're busier then usual" not sure who the owner is but my recommendation stop making excuses to your customers and start giving solutions you know it got busy but it's not ok to allow rude servers or crappy food. Your customers are in her showing pictures and all you wanna know is if they made their server aware?!? Sound like this place will be out of business soon if things don't improve. Shouldn't have to make your server aware your fries are burnt and visually can see that why would the cook and server send them out? It shouldn't be put on the customers this just shows a lack of care for your customers. Raise your standards and be proud of the food you send out. If you know it's going to be busy don't use that as an excuse for poor attitudes from the servers or food from the cooks. Stop making excuses and fix the problems your customers are going out of the way to leave reviews about. Maybe customers are already seeing the bad attitude from the servers and feel a complaint would only make it worse. Try listening to those keeping you in business get some friendlier staff hire more cooks it's not rocket science just making excuses for why it happened doesn't fix anything. read more

Right off the main roadway with a large parking lot in front and around the side. Love the cowboy theme. Walked in and found a seat at the bar. Courtney waited on us and she came by asking for our drink order and provided us with menus. I ordered the butterfly shrimp basket, side salad and a Margarita. My husband had a patty melt with fries. Both came out quick and hot. Really enjoy that they had a AMI Jukebox so I could harass the restaurant with my country playlist lololol. Always a good time on a Friday. Bathroywas clean and well lit. Establishemnet was wide open with lots of seating, clean and accessable to get around. read more

See all

2 domestics, 6 boneless wings, $16 Pretty tough to love it. Guess that's just what it takes to eat out anymore. read more

What a great little steakhouse! In classic west Michigan fashion, portions are generous, the server was friendly, efficient, and fast, the environment is casual and welcoming, and the prices are very fair. A great place to get a cold beer and a big steak! read more

Great food and great service! We just happened to stop on their 5 year anniversary and received rollback prices!

Showed up here at 7:38 sign/online says they close at 9 and open sign was on , when we started unloading , they turned the open sign off , so I walked in to ask and got told they did not want to serve us . There was one other car in the parking lot so I get slow buisness and wanting to close , but should've turned the sign off before people pulled in. I worked restaurant when I was younger and have never turned customers down especially if our sign was on , will definitely be considering wether it's worth making a drive here ever again. read more

The food didn't taste very good at all. Paid an extra $1.00 for lettuce, didn't get it. Our waitress was very rude and just seemed annoyed and pissy with us the entire time. read more

this was our 2nd time at Chapz. The first time went alright but the second time we had a waitress that was horrible. She never smiled and looked sloppy and acted bothered. I ordered my steak and potato, my husband asked if there was coffee made, the hostess said yes so he said he wanted the same steak and coffee. The waitress never said anything about salad. 2 salads came with ranch, we didn't want ranch, and no coffee ever came till almost the end of our meal. By then He didn't want it. My husband tried to eat his dry steak meal with no drink, and the waitress got no tip. We won't be back. read more

Waited over an hour for our food waitress forgot to put our order in and apologized said it would be a couple of minutes. That turned into another half hour wait while all around us people ate and left even a seven top that came in well after us. Compensating us by taking off drinks (pop and ice tea) and 10% should have comped the whole meal at that point read more

The steak is amazing! The service and atmosphere are very nice, too! We haven't tried anything we didn't like! We've gone twice now and it was great both times! read more

Food was delicious, nice selection. Came out hot and fast. Server was wonderful. Nice ambiance

Food was great for lunch and the service was spot on! We would go back to check out the dinner menu with no hesitation!

If you like meat and potatoes this is your joint! We came in with a party of 14 on short notice. They accommodated us quickly. The food and drinks came out quickly and everyone enjoyed the service and food. The chicken gizzards were excellent! read more

Food, drinks, and service is usually pretty good. They have great salads - really large! A couple not great experiences, but would definitely recommend - the good outweighs the bad if you're local! It's always a fun time. read more

it took way to long to get our food (about 1 hour) lady didn't talk to us at all only to give us our food and pay food wasn't even pretty good or worth the money keep in mind they weren't even busy and still took awhile won't come back again read more

Chapz Roadhouse - Garden - Steakhouses Near Me - Lakeview, Michigan

See all

Once again I was duped into eating at this marginally passible restaurant. Food is subpar and the overall atmosphere is stifling with over zealous nationalism. Please, I don't need politics and Jesus with my meal, I just want good food! read more

Fantastic hot beef sandwiches with real mashed potatoes and great tasting gravy. Been here three times and always gets their hot beef sandwiches. Husband gets burgers and they are huge. This time he tried beef tips with mashed potatoes and gravy. This is our first choice stop off place when going through town on long trips. Food has always been good, hot, and service very good. read more

Chapz Roadhouse - Hot beef sandwich and other plate is beef tips. - Steakhouses Near Me - Lakeview, Michigan

Wow first time here- steak great flavor and yummy, smoked pulled pork was perfect and the sweet potato fries were crispy! Full and satisfied! Oh and thankful they have babymaker cider so a perfect meal! read more

Good food, very nice staff, I really enjoy the western theme. Good place to go if you can't get a seat in any other resteraunts

Worst service ever ... waitress full Of excuses...it took over an hour to get our food. My dish was terrible beef tips with noodles.. the meat was so tough it was like chewing cardboard and they forgot the mashed potatoes as well.. read more

Great lunch with friends! Other friends recommended the place, When you live & hour from a major city you need to check out some of the smaller towns nearby, forty minutes N.E. Of us. Nice place our waitress was the best! A lot of fun & great personality her name was Amanda I ordered chapz burger cooked to perfection Fuzzy had the wings & the girls had there chicken wrap, great assortment of beverages! Except Budweiser products! I think the owner needs to put his big pants on over this!, that was are only complaint! read more

Steak was unevenly cooked, half well done and half medium as ordered. Ordered baked potato and salad with my steak and only received the potato. Restaurant is clean and waitress was friendly, just not impressed overall. read more

My wife and I ate here today for breakfast and were very pleased with this restaurant. We both had omelettes and they were excellent, good size portions too, we both had to get to go containers for the rest. The service was great, we we're the only ones there when we got there but it started getting busier by the time we left, and the waitress continued to do a good job. The restaurant was clean and appeared to be pretty new, I don't think they've been open long. Famly friendly too ay least when we were there. We will definitely be going back to try their lunch and dinner menus at another time. read more

See all

Can't yell you about the food but I can tell you that we went in and it there were very few people in the place. They said hi sit any place - 4 wait staff all looked at us. We sat 2 tables from this group of wait staff. After 10 mins of no contact and the one wait staff walking inches by us no less than 4 times - waited 5 morw minutes- I watched 6 other people come in pick seat gets menus and service but nothing for us... there are mistakes and there are problems and I flex most of the time but to be ignored by the staff is incompetent! When I contacted the restaurant they justified the poor service and said the staff must have missed you! THAT WAS THE PROBLEM! Well give it a shot maybe you get lucky and they will want to make money! read more

Dropped by on our way from Mount Pleasant to Muskegon and glad we did. Our party of three had: Cowboy Burger with sweet potato fries; Pulled Pork sandwich with roadhouse fries; and the Chapz Burger (not deluxe) with the beer battered fries. Everything was excellent! Huge burgers/sandwiches and our service was great! Glad we stopped! read more

Went for steak with family while my brother visiting from out of town and out of 9 steaks they were all burnt beyond recognition! We all ordered med! One in the group had chicken fried steak said gravy was really chunky ? The waitress forgot all sides,everything, like no potatoes no garlic toast no beans ! Brought appetizers out 2 min before food , no plates or silverware. Couldn't get a refill on tea to save our lives. Not sure what happened but this place went down hill! Too bad I will spend my money elsewhere in town! We may try again but will be a while before I can get my husband to go back! read more

SMHID! Parking lot packed at 5 pm on a Saturday night while restaurants are closed due to a raging pandemic. Electronic sign flashing "you can't stop what's coming" and something to the effect of God-given right to breath oxygen unobstructed. Will add to my growing list of never dining spots. read more

Absolutely amazing ribs.Baked potatoes were large and just as delicious. Can't wait to try the steak next time.

We've been coming here since they opened, it's the best restaurant in this small town. We live here and eat here a couple times a month. We've had a few not perfect steaks but that happens when Covid took a lot of the staff, and had to find new employees. Their cowboy beans are the bomb. read more

The service was good, and the burger was great, but the harassment my wife has received from both our waitress & this establishments Facebook account after leaving an honest review detailing our dining experience has completely ruined the vibe from this place. We had high hopes going into chapz, as there's only a few restaurants around lakeview but this is not how anyone should run a business or treat paying customers. 0/10 would not recommend, based solely on the treatment received AFTER we had already left. read more

Horrible service been there multiple times waited on average 1.5 hours for food. my grandmother was screamed at by a waitress for asking what was taking so long after they waited 20 minutes for a server to take their drink orders. The owner watched my grandmother struggle to drag her walker out of her backseat and then proceeded to stand there and watch her struggle to open the door with her walker and never once offered to help in any way because he was too busy smoking his cigarette. Most of the time when we go there we are told that they are out of half of there menu, the wait staff is either a hit or miss it's either great or the rudest wait staff I've ever encountered 110% do not recommend going to this resteraunt and would not suggest another person goes in this establishment. read more

I will never go back. I order a medium steak and it came out medium well to well done. The outside of the steak was burnt and crispy. Who ever cooked that steak doesn't know how to cook. There were half dozen people in there eating. So it wasn't busy. The bake potato was really good. read more

This place has great food and friendly attentive servers. I support them staying open even when the government try's to shut them down!! I support CHAPZ and individual freedoms!!!!! read more

Great food and great service!! The BBQ pulled pork was delicious. Would definitely come back

The best food this side of heaven. My favorite is their beef tips, but I have LOVED everything I've tried here. Our waitresses have always been friendly and made us feel like we were home. The owner actually takes the time to talk with us. I've fallen in love with their carrot cake (and I've never ever liked it anywhere else I've tried it)! read more

Stopped in while traveling on 46 back home from a baseball game. Zack was our server and he did an excellent job for our group of 7. I had the special of meat loaf with mashed potatoes and fresh asparagus!! It was so good. Others had the Mac and cheese, chicken strips, burgers, pulled pork and a salad!! Another one which I got taste was the beef tips on mashed potatoes...oh yah so good. Dinner came out fast too!! We will definitely stop back when in the area. Thanks again Zack had a great visit. Very clean also!! read more

The owner is friendly and the staff is nice, however, the service was less than desirable. We waited for 45 minutes after ordering our food, then was finally told they didn't have ribs and I had to chose something else. After over an hour, we left only paying for our drinks and appetizers. Got pizza from Main Street pizza instead. read more

Went in during COVID even though I didn't think they were supposed to be open. Sat at the bar as I was alone and waited for 20 minutes for service. There were maybe 5 tables with customers and 3 -4 waitresses. I was given a menu and no one ever came back to take my order...so disappointed as I was really hoping to eat out for the first time in a couple months. I will not be back as I can only assume the service would be worse if they were busier! read more

Went there last Sunday took my mom out valentine's day and Heather was are server and we each had the rib and 2 side and diet pepsi the food and the service was out of this world and I think it was the owners they were wright on it they were looking around like a light house very impressed we are going back tomorrow for breakfast it are now to go place and looking over the menu and the prices were real fair I hope we get Heather again read more