I would love to take a moment to give praise to MAX B. He went ABOVE & Beyond to ensure that I was…read moreproperly informed and served. The employees at this location should feel blessed to have a stellar example of proper customer service. Max, thank you again for your patient, kind, and informative service!

Marvin was very helpful when I woke up with an empty tire..he lend me his precious air pump to fix…read moremy tire going on nd beyond

After coming home from the body shop, I saw that I had less than 20% power left, so I looked up the…read moreclosest Supercharger. This location is in the underground parking at Ralph's and can't be seen from the street. After running on electrons, I was able to find the Superchargers, about 15 altogether. All in all, not a bad place to have Superchargers for Teslas!

Um when did this location open up!!! In the basement level below Michaels, Ross and other…read moredepartment stores on the same level as Ralph's grocery store and also total wine total of 16 chargers. A perfect spot if you wanna go grocery shopping and also charge your car at the same time.

Terrible customer service. Called on Saturday afternoon and the lady who picks up was unfriendly…read morefrom the start. She asked for my license plate number and after confirming it wasn't my VIN number that she needed, right when I was about to tell her, she says "give me a minute" and places me on hold for over several minutes. I assume maybe I was forgotten and she had something urgent to do but when I called back, I was put on hold the second someone picked up and without a word. Just left in a limbo. I recommend anyone needing parts to just go to AutoZone instead. They were friendly and helped me out ASAP.

I have been working on cars for nearly 20 years…read more I called the store on Thursday 01/29/26 to order brakes for my car, as mine had exploded catastrophically -- leaving me stranded in Los Angeles and reliant on my girlfriend to stay alive, as I live in the OC and she stays here in LA. When I called the store to order my brakes, I was informed that I was unable to order a part over the phone and must come into the store (without a car apparently). I have never had an issue in the entirety of my time as a customer with O'Reilly Auto Parts, in placing an order over the phone, and going to the store to pickup and pay for my parts. The store manager, Alex, decided it would be fun to play games with me when I called him, and told him his policy (which I have never heard of until that day, and has never been "enforced") didn't matter to me, and I found it inappropriate and discriminatory. After much back-and-forth, where Alex attempted to gaslight me over the phone in an effort to pretend I didn't order the assembly for this vehicle for the other side of the car a week prior the same way -- which I have receipts for and are also available in O'Reilly's POS database. He also thought it would be **funny** to lie to me and tell me that my parts would take two days to order and show up at the store, because they had to "come from Arizona." No worries, I was given a total and told to report to the store to pick my parts up at 10:30AM on Saturday morning (2/1/25), which I did, and not surprisingly, Alex hadn't ordered my parts on 1/29/25 -- for "some" reason. No worries, I let the associate have a piece of my mind and re-ordered the brakes AGAIN from the store, however I was informed it would only take 5 hours for the parts to reach me this time (as in they were not being shipped from Arizona as Alex claimed). When I showed up at the store for a 2nd time, at the suggested time for parts delivery (4:30PM) my parts were still not there, so I confronted Alex verbally about it: He told me that the part I (thought) ordered on Saturday, would be on the same delivery truck as the part I had supppsedly ordered on Saturday -- when I called the O'Reilly on E Lincoln Ave in the OC, and ordered the part for a third time -- I was told by that store manager that parts were coming from Stockton -- not Arizona. Alex also told me that the caliper core was unacceptable, despited being presented a factory brake piston part stamped with the Audi badge, Germany, and Lukas in addition to having a piston -- when I took this core to AutoZone they accepted it without incident or comment. Alex it seems, was just trying to take from my pocket, he took zero time to examine the core. I believe he is incompetent and has never worked on cars in his life. This is hands down the worst and most unprofessional customer service I have ever experienced after being a customer for over a decade. Additionally, this has personally affected my life and relationships, as Alex has wasted time that was not mine to waste. I expect immediate remediation, and I warn anyone with sense not to do business with this O'Reilly.

Big thanks to Mitchell who helped me install the mini bulbs for my car. He got his tools and light…read moreand walked out with me to my car. He went above and beyond to help me. JC was also friendly when I waited at the register. Excellent customer service at this location!

the cashier by the name of Ricardo was a great help, i wish every cashier in the world was like…read morehim, honestly he was the best cashier i've ever had, 8am and he was filled with energy to help me out.

After months of searching for my dream car--a black-on-black Toyota Corolla Cross Hybrid XSE…read morePremium with a moonroof--I can honestly say that working with Ali Sepheri at Toyota of Hollywood was the best decision I made. When I first contacted Ali, the exact vehicle I wanted wasn't available. Rather than trying to pressure me into buying something else, he was upfront and honest. He explained that my vehicle was in high demand and told me that if I was willing to wait a few weeks, he would find it for me. In the meantime, I shopped at numerous other dealerships. Time after time, I encountered misleading ads, promises of cars they didn't actually have, or salespeople trying to steer me toward something different. After months of frustration, I called Ali back--and I'm so glad I did! True to his word, Ali found the exact vehicle I wanted, and I just drove home in my beautiful new Corolla Cross Hybrid XSE Premium. From the moment I met him in person, I knew I was in good hands. He is all class--straightforward, honest, professional, and genuinely kind. He made what is often a stressful experience feel smooth, easy, and enjoyable. Ali also took the time to walk me through all of my new car's features, making sure I understood how everything worked before I drove off the lot. That level of customer care is rare and very much appreciated. I also want to give a huge shout-out to Finance Manager Adam White. He shared a wealth of knowledge and helped me understand my financing, warranty, and insurance options so I could make the best decisions for my needs. Buying a car is a major investment, and Adam made the process clear and comfortable. If you're in the market for a Toyota, I highly recommend asking for Ali Sepheri. His honesty, integrity, professionalism, and commitment to his customers are second to none. Thanks to Ali and Adam, I drove away not only with the exact car I wanted but also with complete confidence that I made the right choice. I couldn't be happier!

I bought this car to give to a Caregiver who had been loyal for many years and here I was trying to…read morefix it up for her. Fair service but not absolutely spectacular with many items missed on a factory service plan. They missed out installing wiper blades, belts and hoses, air filter, cabin air filter, tail lights and headlight bulbs. Needing replacement. And here I was going on a 500 mile trip the next day and needed things done. I ended up going to AutoZone for the windshield wipers belts and hoses." that ended up being stored in the trunk until they could be installed." air filter and cabin air filter as this car had been sitting for five years prior to me buying it that morning. I ended up buying a new battery also as the one that was in the car was many years old. Thank you Toyota of Hollywood for doing the work that you did do, I just wish you would've been a little more thorough with your technician. Best regards Chris. P. S. It would be nice if this facility would look at this car again at no charge to make sure there were not any other safety items that did not get addressed while it was in their service department just for safety issues.

Nice people very helpful, comfortable beautiful place to wait free coffee various varieties.Service…read morepeople are helpful and knowledgeable. Some of the car services are reasonable if discounted otherwise the car service is expensive.

"All I will say is: do your research before buying a used car from Nissan DTLA. I was interested in…read morea vehicle listed on their website that looked great and had a very attractive price. However, as I researched the car before visiting, I noticed conflicting information. While the Carfax report showed no accidents, their website linked to CarGurus, which stated the car had been in an accident. CarGurus noted that AutoCheck found no damage, but I would have had to pay for the full report to see the details. I reached out to the dealership, specifically asking for the AutoCheck report before making a decision. Multiple sales advisors ignored my request and simply sent me the Carfax again, insisting there were no accidents. It took three emails and a screenshot of the CarGurus link from their own site before an associate finally sent the AutoCheck report. It clearly showed a police report had been filed for an accident, though she still claimed there was no damage. Because it seemed like a good deal with many features, I decided to see it in person. Upon arrival, the damage was immediately noticeable. When I asked a different salesperson about the accident history, they also pointed to the clean Carfax. Once I caught them in the lie, their response was simply, 'It's a used car; it's going to have imperfections.' I understand that, but failing to be upfront about an accident history is unacceptable. Moral of the story: Buyer beware. If a deal looks too good to be true, do your own research and inspect the car thoroughly yourself. I will not be purchasing this vehicle or any other car from Nissan of DTLA."