I recently moved to Charlotte and had to find a new dentist which was difficult for me because I've been a lifelong patient of my former dentist (out of state). I was set on finding a dentist that could use a laser to remove a cavity as I am terrified of novocaine and drilling. After reviewing his website and making a quick inquiry call, I was optimistic but still a bit nervous. Everything about the experiences with Dr. Payet and his staff has made me feel relaxed and comfortable which has been a huge relief. The front desk ladies are very polite and helpful, my dental assistant (Rose, I believe) was kind and knowledgeable, and Dr. Payet has been fantastic. I'm sure they could all tell how anxious I was, but everyone did a great job of putting me at ease. I had to have a follow up appointment to have my filling adjusted, but he was very patient and concerned about getting it just right. He did a great job of addressing questions and he enthusiastically explained the laser technology when I was skeptical of the relatively pain-free procedure. I'm happy to have found my new dentist and absolutely recommend him (them) to anyone looking. read more

Very unhappy with their service. Went in for a consultation about a year ago to see if I needed a night guard because I recently noticed I grind my teeth sometimes. He said a night guard may help so he went ahead and made my night guard for $700. A few months into wearing my night guard I noticed that my bite was really off. I switched back to wearing my old retainer and I couldn't even put it in, it hurt so bad. Obviously the night guard wasn't made correctly. I then got caught up with life and finally had a chance to recently go back in to get this problem fixed since I had a $700 night guard I used for 2 months just laying around. He then went to examine my teeth and found out that I have a rare bite that the night guard he made won't work for me. My back teeth still touch even with the night guard( He should have checked this BEFORE he made me the retainer!!! ) he then went on to say that a "biting waffer" will help with adjusting my bite back every morning. So he's telling me I wear my "wrong" retainer at night and then bite on this waffer every morning to adjust my bite back. Okay, sounds pretty ridiculous. I had talked to my dentist about this and they told me I need a full night guard. Not the kind that They made me at this office. So Dr. Payet also says that my night guard is loose and hitting at the wrong places and they need to adjust it. Okay, I'm confused as to why it's loose and hitting at the wrong places since I only wore it for 2 months. Obviously they made the night guard wrong in the first place. I was already hesitant to get all this adjusted and get my "biting waffer" but I didn't want to feel like I just threw away $700 so I opted to get it adjusted. I obviously thought it would be free of charge since I had nothing to do with the problem and I am ending up with a night guard that doesn't really do the job for my teeth. I called to ask if it's free of charge and they come back to tell me it will cost me $150. I am not spending an additional $150 for a night guard that doesn't even do the job when my dentist is telling me that this type of night guard won't work for my teeth. This office made me the wrong night guard for $700 and now is asking for an additional $150 to fix the problem they made. AND the night guard doesn't work for my teeth to begin with! Very very unhappy! read more

I had been coming here for over 8 years until I found problems with the 2 crowns that were put in about 6 years ago and one that was less than 5 years. The first crown cracked into several pieces and fell off eventually. I consulted with Doctor Payet and he said my tooth was too small that It needed to be replaced with a gold crown so it will last longer. I asked the doctor why he didn't recommend it the first time to use gold instead of the other one. Now I have to pay a lot out of my pocket especially now I lost my work insurance and replaced it with my own insurance. I asked them if they should give me a discount since the crown broke only after 5 or 6 years. They wouldn't do it because I changed my insurance and they only cover fraction of the amount they want to charge me. I decided to go another dentist to get a cheaper price. The second crown fell off after a few months following the first one. I called the office again and asked them to cement it but they want to charge me 150. I told them that was put in less 5 years with a gold crown and that should not have any problems. They insisted that they have to contact the insurance company and wait a week to let me know how much will be covered or I pay them now so they can cement it back right away. They didn't even ask me if I was in pain but they were more concerned about the cost I need to pay them. First of all I like Dr Payet. He is very personable and I also believe he is very knowledgeable. However they are more concerned about collecting their fees rather than taking care of their patients. They also don't guarantee their work or fix their mistakes. I had a lot of work done on my teeth for many years and never had a crown fall off or cracked. They said that crowns should only last 5-10 which I don't agree. They should last longer if they are done right! read more

Dude needs to relax on sending so many emails, phone calls, & text messages for reminders for appointments. If I've confirmed to come in 1 week ago via email, I do not need daily emails and/or text messages. Pretty annoying actually, but if you're an attention fiend, go for it. dmo out. read more

What a wonderful experience for something that most people hate to do. Including me! The office is immaculately clean and the dentist's office is in a really nice building. The signage is a little hard to find but just head to the office building address # and walk in the front door. You won't miss it after that. The receptionist staff was attentive and helpful. The whole paperwork process was relatively effortless and they even offered to help obtain my x-rays from my previous dentist. Overall, I was very happy with the service and Dr. Payet's bedside manner. He was very informative and didn't seem like he was rushing me in and out. He let me ask questions and he took the time to elaborate on his answers. I will definitely be back for years to come. Thanks! Enjoy! -Ian M. read more

Great concept, but a terrible experience. I should have asked to see photos of his previous work. Now I have used up the lifetime orthodontic benefit on something unnecessary and I will have to have the bonding work redone elsewhere. Dr. Payet was rude and condescending not only to me but to his hygienist. After the first bad appointment where the bonding work was to be done (but he didn't have the materials), I should have gone elsewhere, but they charged me for everything weeks prior so I felt like I had no choice.  I tried multiple times to explain everything, but Dr. Payet seemed unable to believe his work was less than perfect in his emails where he numbered off all the things he believes were right. He claims I approved all the work and left happy and smiling, but I recall being so frustrated that I nearly broke down into tears at two different appointments. One of the hygienists said I was lucky he is still trying to work on me instead of saying it was the best they could do and send me on my way.  If they hadn't already had my money I would have been happy to go anywhere else. They attempted to charge me twice for all the work. When I explained the mistake, I was given a cold 'there will be no more charges". I pointed out that in the itemized bill I was charged for a replacement retainer, and when I asked for that to be refunded, was told that was for the final clear retainer in a 5-week set and not a replacement....even though the treatment was billed in one lump and not itemized by week or material. Odd, isn't it?  The bonding work to be done after the 5-week aligners but was delayed due to quarantine. What should have been done in one 90 to a 120-minute appointment, took 6 hours over several appointments as the Dr was not prepared, and did not have the right materials. Not only did I lose the $$$, but had to take unpaid time off work. Guess its a good thing I have to wear a mask everywhere as I am very self-conscious of the sloppy results. To provide some background I came in for a consult for the Inman Aligner. I had braces as a teenager to close the gap on either side of my front two teeth as the incisor never came in. Twenty-five years ago, the orthodontist simply moved my K9 teeth to close the gap and did some bonding to give a more uniform look. Over the years a small space had opened up on the left side. The Inman aligner seemed like a great affordable choice to move the teeth back to their original position. During the consult with Dr. Payet, he said that I needed 5 weeks of clear aligners on the bottom, not the top, and the bonding can be redone on the K9s (in the incisors spot) and one other two to close the gap. The aligners he said was necessary as a bottom tooth could chip the top teeth if he grabbed my jaw and slid it unnaturally to either side (I should have known this was off). During the first attempted appointment to do the bonding, Dr Payet was unprepared as he did not create the mold he intended to use to assist with the bonding. Ok, no big deal we have just started coming out of quarantine and have a few kinks to get out. I come back and he does not have a bright enough base color that day, but will order some, and I can come back in a week or so and he will use two to match the other teeth which have fluorosis (white spots). I go home with a nice shape to the bonded teeth but notice once in the natural light that the 3 teeth are clearly darker. Once I inform him via email and then show him in the chair and with photos, he admits that he "was wrong for the first time this year" and admits that the base color is in fact not a perfect match to the base of my other teeth. I should have ran!  As I am about to cry exacerbated by all this, I asked one of the hygienist if I could get a refund for the work not yet done and start over somewhere else. She said my best bet was to go somewhere else have them redo the bonding, pay for it, and then ask for a refund after that!?!  I understood that Dr. Payet was frustrated, but this guy is a jerk and a bully.  I felt I had no choice. I was afraid that he frankly didn't care about how I felt, or the quality of the work as they already had been paid weeks ago and just needed to get the job over with.  Dr Payet sanded down some of the too dark bonding and slapped on a lighter shade in a freehand style to mimic the fluorosis. The results is still a too dark shade peeking out from underneath looking like stains, with the two teeth on either side of my front now literally sticking out further due to the heavy application of materials. The bonding also feels rough so I have a constant reminder of all this and my worsened smile and this disaster of an experience. read more

Awesome...saved my life. Made me feel comfortable, took his time and was extremely affordable.

This dentist is a nightmare. Not only was I not happy with the result, the billing was a nightmare. After paying nearly $2,000 out of pocket and fighting for months with insurance companies because they improperly filled out my insurance paperwork they threatened me with collections over $108 after they had received thousands. The insurance was supposed to pay half and I ended up paying about 60% instead because of scheming insurance companies and failures on Payet to properly fill out the paperwork. I also had my credit card information stolen after giving them my payment information electronically and when I tried to call multiple times to pay them over the phone and didn't reach them then they emailed me and said if I wouldn't email them my credit card information instead of the phone tag back and forth and despite my several emails and follow-up that they were sending me to collections over $108 after receiving thousands for poor work that another dentist had to fix. Dr. Robert Watson fixed their mistakes for a fraction of the cost and his office is right on Abbey Place nearby. Do yourself a favor and benefit from my mistake. Financially and aesthetically you will be better off in the hands of Dr. Robert Watson. He really cares about his patients and you are more than just a number. read more

Professional, great dentist and staff. I've had a bit of work done here and is always superb.

Pushy and unprofessional!! My 16 year old went in for a cleaning the Dr and hygienist talked down to him and the hygienist conversation with him consisted of her dislike and constant bashing of my sons high school. Grow up and try being a professional. I do not recommend this practice to anyone!! read more

Upon my first visit to Dr.Payet's, I had an uncomfortable feeling...I got bad vibes from the reception staff. Now, four months later, I don't care for Dr. Payet or his staff at all. The TMJ night guard that he made for me was way overpriced and he only allows for two free adjustments. Then it's $125 per visit for subsequent adjustments. They just sent me a letter telling me that they no longer want me as a patient... HOORAY! I am so glad to be rid of them!!! read more

As far as dentists go, these guys are good (meaning I hate going to the dentist. Any dentist) What I appreciate about these guys is their care, procedures, equipment and non pushy approach. Having said that though, dentists are in the field of "perfection" so most recommend doing things to your teeth to achieve that. I myself prefer the look of a somewhat original smile, (a crooked tooth here and there does not make me think one needs braces!) The difference I have found at this office is that they listen to you, allow you to question things and gain a full understanding of what is being recommended/suggested, and then allow you to make your own decision with freedom. Bravo. read more

Confident with positive to poor treatment. I wish I had never gotten treatment there, If you want a simple cleaning or an x-ray maybe and happen to be in town but I refuse to have him as a regular dentist for my family.. But an actual filling or major work? Never again. Research his name online. It isn't pretty. Atheist, not very smart ramblings, etc. Many of these positive reviews on yelp I find suspect and for good reason, personal experience.. He will be nice enough but once paid he could care less.You walk in with problems and most likely will walk out with more problems and be fleeced of money. If you go ask if him what is his guarantee? None. One day he was rapid fire talking, he is always jumping from patient to patient rarely to completely focused on the patient, other days looking disheveled, etc.His wife wants to get your money, not before the results but before any procedure.. He wants to do anything to create a bill for you to pay, from my experience whether it will help or not. One patient on yelp here claims how wonderful he is, how he worked holidays, concerned about your pain.That has not been my families experience. In that claim they seem to know every single employee by name. I find those revues suspect. I however am not only his only negative review. read more