I moved from North Carolina to Myrtle Beach. First, i can tell you the length of the visit was…read moreabout 1 hour 45 minutes. It was the same in both , Wilmington and Myrtle Beach. Offices handled steps similarly. However, Dr. Jimenez takes the time to talk and explain things. My other doctor would just touch your shoulder and say see you next time. I have had macular degeneration for 5 years in right eye and 6 months in left. Other doctor said best to quit treating left eye. Dr. Jim said let's give it 6 month and see. I have s.ight improvement the 1st month. Amen . We just need more doctors to ease wait times, except when they have to dilate your eyes, additional time is necessary.

I am not impressed with this office. It was the third trip for my Mom's treatment. The visit took…read morewell over 2 hours. At one point, we had to wait in a small interior room with 8 chairs and about 10 people all crammed in awaiting the final step in the process. The air conditioning was not on, and all 10 of us were complaining about the heat and the stuffiness. Worst part of all, is they had banging music playing very loud over the speakers. Heavy with bass - the rooms shook even when we were (finally) in the exam room with the door closed. So sweating it out while we waited and got a headache from the very unprofessional music choices did not make for a fun afternoon (which should not have taken so long). I hope management reads this and lowers the music (and the bass) as it was not a very pleasant place to get medical care. Seriously - it was awful! (The Doctor and his assistant were great - I feel bad that they have to work in an environment that feels like chaos.)

I was referred to Coastal Eye Group by an ED doctor because of cellulitis in my eyelid. The initial…read moretriage nurse was wonderful--compassionate and attentive--but unfortunately, the rest of the visit quickly went downhill. The nurse who took my measurements and dilated my eyes was extremely rude. My husband, concerned that the drops being used might worsen my condition, asked a simple question, and instead of reassurance, her response was snarky: "It's protocol." To put this in perspective, I was dealing with a painful stye that had turned into cellulitis and had already been suffering for three days. Rather than feeling cared for, I felt dismissed. The entire office had the atmosphere of a factory--patients processed as quickly as possible with little regard for comfort or understanding. This was one of the most impersonal medical experiences I've ever had, and I would strongly recommend steering clear of this practice.

The gang that couldn't shoot straight?!…read more Cannot really review their service since they never answer the phone! Tried for 3 days to call for a new patient appointment! Message says the office is closed but the hours listed says open ( Murrells Inlet) Called 79 th street and they came back and said no Docs on call and to keep calling? Business must be good? But the way they run a business is definitely Bad!

Having been through a nightmare of doctors more interested in billing than the patient, Dr. Dora is…read moregift. Criticized for spending too much time with patients, she actually LISTENS. She was brought into the area because she's an excellent diagnostition, a skill only matched by her real caring for her patients. I have found that all the doctors in her practice are excellent - the staff is helpful and caring. What more can one ask for?

I give them 5 stars. They are fantastic they listened i am a…read more96 year old woman I wasn't brushed off they were polite, caring I felt good being there. Listening is important it takes the tension out of the room. I will never go anyplace else after my experience there...Jean Worthington.....

I have now received a fancy worded email claiming to be a cease and desist. All because I posted…read morereviews and made a Better Business Bureau complaint. I also want to add that I have discussed in great detail my trauma from this office in my counseling sessions. Now I am receiving no caller ID calls. Roxann would like to speak but not to address my concerns because I never made a complaint. When someone has real medical trauma it is incredibly hard to function even harder to be my own advocate. I am no longer comfortable with the office. My partner can attest to how I felt after appointments. I want to start with I think Roxann is a great provider. And it saddens me that I now have to start over because of her office staff. I have very complex medical conditions and I require close monitoring, I am not the average patient. I had a routine surgery go wrong that led to me being permanently disabled. I have extremely severe pain that limits me mentally and physically. I had major surgery on 5/27/26 I have had nothing but complications since. It has exacerbated my pain to levels where I have to heavily medicate and I've been bed bound for the most part since. I only leave my house for medical appointments. And sometimes I simply cannot get out of my bed let alone get in a car and travel 40 minutes to an appointment. This is the first office that has mistreated me leaving me feeling completely uncomfortable. I've left Roxanns office a few times crying in my car because of how the staff has treated me. I never spoke up because I have real medical trauma. I just need to get what I need from my providers and go home. I try my best to communicate how unwell I am. I never ever get my calls returned. I'm often booked out further than I should be. This office just doesn't accommodate sick patients. I don't know if I'm being discriminated against due to my disability or due to race but I have never ever dealt with this level of "patient care" in my life. I had to reschedule 2 appointments with Roxann because again I couldn't drag myself out of bed. I literally haven't showered in a week, I'm losing weight rapidly because I can't eat I'm again in extreme pain. I get maybe 2-3 hours of sleep a night. I asked to speak to an office manager because yes I had to cancel same day I left a message day before they said I didn't okay. So I called same day and finally got someone in the phone she said I would be charged $30 no show. Sydney office manager calls me to explain I signed a no show agreement which I did at the start of my care there. I was told they have no record of my call the day before okay fine. So I have to be charged $30 for canceling last minute. So tell me if I'm fine 48 hours or 24 hours before my appointment no need to call to cancel. I don't control my pain I don't control my body if I physically can't get out of bed to take the 40 minute drive to Roxann's I have to cancel. Patient care is to waive fees on chronically ill patients. Like I said I do my best to communicate. If you can get past the staff she is a wonderful provider otherwise I truly do not recommend especially if you are a chronically ill person

I drive over an hour to see Roxanne; and will continue to do so for the quality of care I receive…read more I don't feel like "just another number" there, I finally have found a provider that gives real answers and real results. The front desk receptionist Taylor, makes you feel like a life long friend. She takes the time to engage personally with you, does what ever she can to help you; and it's evident she truly cares. And then there's Kim. I LOVE this chick!! She is a great time, we always laugh and she makes you feel so comfortable when addressing your concerns. She's so relatable. Roxanne always makes you feel like her only patient of the day. She really takes the time to sit with you, listens to your concerns, answers your questions, and respects your medical decisions. I love that she doesn't push pills - she tries to go more holistic (and that's exactly what I was looking for). She truly puts you and your health first. Her recommendations have been life changing for me and my husband . I will continue to drive to see them; it's a family feel with real results. I wish I could give more than just 5 stars. Job well done, guys!