Mr. Thomas is a one man shop and is very personable and professional. He painted the brick on our…read morehome and provided an invoice spelling out his plan. He cleaned, primed and painted. We were very comfortable with his recommendations and his work. Before starting, he provided samples and brochures of the products he would used, helping us to decide which color was best for us. We were so pleased to have him helping us due to his level of service, and expertise that we have hired him to refinish two rooms with hardwood floors. I'm sharing pictures of our before and after paint job today. The before images are the natural stone color and the new color is a shade of black. I can't wait to share our refinished floors with you.

Very minor problem, never solved. Loose screw into mortar. Started to literally fall out within the…read morefirst 24 hours, I called Mr. Ishmael within the first 24 hours. "I'll be there in the next few hours or so." Never showed up. Never answered texts or calls. My husband called him yesterday (different phone #). He answered, promised to come yesterday and never showed. In the past 7-8 days, we have either texted or called him 7-8 times. He was PAID in full the day the project was performed. It's a 5 minute job. DO IT,PLEASE.

Showed up 5 hours late, then took lunch. contacted sales and the project manager and I got was uh…read moreuh uh. after spending 2 hours on the phone and wasting a day off, the cancelled the job and left. look else where, not the same Suttons as it was.

Had to have my roof replaced, looked at roofers on google and I looked at the reviews. Sutton's was…read moreabove all other when I read many reviews. Chris came to my house, explained in detail the work they perform, showed me the best way to solve my problems of my 20 year old gutters. He was very knowledgeable about this type of work. He took pictures, shared them with me and explained what needed to be done. The employees were very good, friendly and hard workers. They were dedicated workers who worked and produced a quality job. They finished, gather the trash, ran a roller magnet to make sure no nails were left after the job. My roof looks great and very satisfied with the work done by Sutton's employees. I would recommend them highly.

I initially reached out to Knight's to have them run a new doorbell wire for a customer of ours…read morewhen a new technician damaged it. The first time I spoke with them on the phone he seemed ready and able to do the service so I passed along the customers info for them to set up a time that worked good for both parties. Similar to how I have done it for customers in Denver, CO; Abilene, TX; and Pensacola, FL. Two days later when I followed up with the customer I was informed that Knight's had never even reached out to him so I passed Knight's info to the customer so that he could call the company himself. The customer scheduled a time for yesterday 5-10-2018 to have them come over and perform the service. Knight's never showed up. Naturally the customer called me angrily this morning so I reached out to Knight's. He informed me that he was busy and that since I was from Idaho (I use my cell phone from my home state still) he would not be able to do the service. And then he hung up. I do not recommend working with this individual unless all other options are no longer available.

My back door has been an issue for over a year. Within the last month it no longer shut or locked…read more These guys were were SUPER professional. They came out to just analyze it and realized they could fix it on the spot. They quoted me a price then it ended up being more work then they thought! They not only finished the job (which has been an issue for a while), but they charged us the original estimate. Thank you!!! I would hire them again!!!

Great work, accomplished in a timely manner, very reasonable price. Highly recommend.read more

One star is giving them too much credit. On 4.10.26 they came to my home to do a simple outside…read morereconnect of my sump discharge line. In short, they ended up going downstairs and re-routed the sump to my sludge pit and the line became disconnected and discharged water all over my basement flooring. Jake authorized me to contact my insurance company to bring ServPro out and stated their insurance would cover it working through my insurance. I got the mess cleaned up and when I had my insurance company reach out to theirs, apparently Jake Ray & Sons had let their insurance coverage lapse. After Danielle Ray stated that they would reimburse me for the bill at approx. $500 per month until it was paid off, they refuse to make payment. Of course, I paid them for the work they did in a timely manner, but apparently they don't have the same integrity and are ignoring their commitment. So, now it's August 1st and I have to go to Sangamon County Small Claims Court to recover the amount both Jake and Danielle said they would cover. I would never, ever, recommend their services to anyone. Keep in mind, they may still be uninsured and their most recent post prior to mine was well over a year ago.

I called on a Monday and the installation was completed by Friday. Nate was very friendly, great…read morecommunicator and the installation was without flaws. Will definitely use again.

Cory was great to work with! Great office manager, too. They met our needs promptly and gave us the…read morehighest quality work. Exactly what we wanted!

SCAM ARTISTS. Will rip you off. They take a large deposit, will not begin their job, will stop…read moreresponding to calls and texts, then when you want to cancel and get your money back they will finally respond and tell you they will provide a partial refund and keep 33% because the contract outlines a cancellation fee. Keeping money after refusing to respond to messages?! A JOKE.

I LUCKED OUT when two previous contractors backed out on me (one was WAY TOO expensive) and the…read moreother just got a long term commercial contract. The designer referred me then to Chris Mikus, owner operator of Safeguard. Chris, the designer, and I established an agreeable scope of work and he put together a proposal. Check this out: He uses the EXACT same software my insurance company uses for estimating costs whereas The first contractor merely wrote down hand written sentences on paper of work he would do. That frustrated the insurance company; i had to keep going between insurance and contractor, and all that ended when his prices were exorbitant and he refused to lower his price. In came Chris, he took a day or two and input the drawings, measurements, cost of materials, labor etc. and sent that FILE to my insurance agent. (With the other guy I took pictures of his hand written estimate. You can imagine how annoying that was for them). Then when the Ins Company got the paper bid, they laughed out loud on the phone!! Safeguard was a red-tape savior and actually influenced the ins company to release more funds later on. Thank God! **** Then on top of that, the quality of work was Outstanding. His prime employee, Jake was faithful, diligent, well-measured, and committed to excellence. We removed a wall, a pantry, replaced an island, extended countertop space another 10 feet. See pics. I'm calling Safeguard FIRST from now on!

Installed our kitchen cabinets, they were extremely polite and punctual. Quickly made small…read moreadjustments for wall issues. Will be calling for other projects.

Didn't finish the job and didn't return my texts or calls. This business is a hard no for me going…read moreforward. Oh. And the skylight STILL leaks.

Just wanted to give a shout out to this company! It's a husband and wife team and they are great !…read moreI was originally wanting screens repaired but needed so much more! Ricky repaired my screens , cleaned my gutters, power washed my porch , replaced some spots on vinyl garage and top of roof soffits that I could never find anyone to do ! His work ethic is very strong and quality of service is great! Their prices are more than reasonable and so worth it !! They will come out and do an estimate and are pretty quick to get the job done in a timely manner! It really makes me feel so good in knowing I can count on them for jobs around the outside of my house that we can't do ourselves! Very trustworthy and dependable and that's hard to come by these days!! Would highly recommend!!