Everyone treats me so nice and they make it easy for me to do my banking! i love it there!read more

Beware....Bank of America can sell your debt if you default. Things Happen know one plans to…read moredefault hit me in 2008...The people they sell the debt to by it for pennys on the dollar and dont care what they do to recover something...

I like this location. It's a small bank, but the people here get the job done. They are quick,…read morereliable and friendly. I never find myself ever in a line or waiting long. The bank is clean, well lit, and the staff are very professional.

Usually go to Manchester branch but was in the area helping my mom open a checkings account…read more Given that Santander is fairly new, it's amazing how many locations they've opened in such a short period of time! I would think this location is quite popular but it didn't seem too busy. Parking is not an issue which is a plus. Inside feels slightly dark and small compare to what I'd hope for in a bank but since I don't visit the bank too often, environment is not too important as long as my transactions are done accurately and securely. Waiting time was around 10 minutes, there was only 1 financial advisor person working so we had to wait until the current customer to finish. Heard they don't have a lot of traffic flow there. During the one hour we spent there, we didn't encounter too many people. From all the Santander financial representatives I've encountered, I haven't had a bad experience yet. They all have the common traits of willingness to help/listen and patience. I always felt comfortable with them and feel like they cared about my opinions and feedback. Santander bank is awesome but this location itself is not as favorable as other branches I have visited which includes south Windsor and Manchester.

I had a great experience with Amy at the Farmington Ave. location in West Hartford. Even before I…read moregot there, the teller who had to give me directions was so patient and friendly. Amy continued on that vibe as she ushered me into her office to open a new account. She was knowledgeable and friendly, and provided me with a wealth of information, yet was still respectful of my time. I had plans to open a business account with another bank, but Santander won me over.

Horribly rude staff. Terrible customer service. Will be going to a different location from now on.read more

I love the Webster bank branch on Lasalle Road in West Hartford, CT. The manager is amazing. She…read moreradiates positive vibes and is very professional. Everything goes easy and smooth in her branch. The staff is very nice and helpful. Every time I go there I receive a great customer service.

Another mind blowing bad business decision. I rush to TD bank right at open to beat the lines and…read moreto replace my stolen ATM card. Which I need to function.. 9:32pm They r closed? Doors locked no sign. I see a man that says we r closed/ delayed opening due to weather. I had just come from Key bank down the street up and running.. On time. TD bank I don't get it!

Absolutely wonderful customer service. I had to drop in several times in the last few months for…read morebank checks and other services while preparing to close on my condo, and the staff are just a delight. I can't remember the head teller's name but she was incredibly helpful with everything I needed throughout the spring. Highly recommend this bank!

This branch has worst customer services in all of my experiences. They refused to do a public…read morenotary for a standard loan application form after 1 hour waiting. The excuse from their customer service person is that it need signature from them. I had to change to Bank of America in the next door. BOA only took 5 minutes to finish all documents. In the other day, I tried to make cheque payment to the line of credit. The store manager refused to process the transaction even though all other tellers and phone customer service agreed with payment. It completed in 2 minutes after I changed to other branches. Please avoid this branch as possible as you can!

I've worked here for about 4 years during college. The manager Kim Murphy is in my opinion the…read morebest community bank manager out there, or at least within CT. There are 7 offices of NWCB in Litchfield county, and we are under the umbrella of CMHC Connecticut Mutual Holding Company with 2 other community banks - Litchfield Bancorp and Collinsville Savings Society. Honestly, a 100% better experience than any commercial or competitor bank, we offer generally competitive and sometimes lower rates, less fees, one-on-one NO-FEE customer service with happy customers. A much easier and hassle free way of managing personal, and business banking. The only pitfall is that we have local ATM's, and restricted locations! Great if you're settled down in the area, but we do accommodate to travel and have dedicated customers throughout the country.

From the owner: Northwest Community Bank is a family of banks that operate in western Connecticut. The bank offers…read morefinancial services and provides a diversified line of products and services to consumers and businesses. Products and services include demand, savings and time deposits, consumer finance, online banking, mortgage lending and commercial banking throughout its market area. Headquartered in Winsted, Connecticut, Northwest Community Bank has bank locations in Avon, Canton, Collinsville, Farmington, Granby, Lakeville, Litchfield, New Hartford, Simsbury, Torrington, and Watertown, Connecticut.

I have walked out of this Webster branch on multiple occassions. The only reason that I stop in is…read morebecause it is the closest Webster branch to my job; each time I step inside I enter with fresh hopes. In short, I try to persuade myself that these staff members' incompetence and inefficiency are but circumstantial and isolated illusions. But it's not. 9 out of 10 times, the line to meet a teller is 10 people deep. The three tellers that are on staff are commonly huddled around a common task, leaving everyone in line wondering why they are trusting these people with even the simple task of depositing a check. While the entire staff works towards a common goal, we all stand, checks, cash, and frustration in hand, and grow old. Furthermore, this may seem like a minor issue, but hear me out. When my account was opened here, my NAME was misspelled on all my banking documents, cards, and checks. I immediately pointed out the error, and I was assured that it would be promptly corrected and replacement documents and cards would be sent to me. Months passed and these simpletons could not figure out how to change my name from "Megha" to "Megan" in their system. They would correct my name on the document or transcation of the day, but the change would not be universally applied to my account. In Webster's defense, though, this situation was eventually resolved, months later, at another branch. Being the face of incompetence that it is, this branch's bumbling business proceedings have made me seriously consider closing my Webster accounts. They poorly represent the security and faith one should be able to have in a bank!

Ok. Gan so I thought it was just me who had a problem with this location. I pump Webster Bank up…read moreto all of my friends but would not recommend this branch to anyone. I am within walking distance of this branch and will get in my car and drive to BB Square to do and face to face banking.

Faster service And seeing tellers joking around while we…read morewait for them to process a transaction Shouldn't take more then 10 mins to make a deposit I waited 20-25

If I could give less than one star, I would I sold my car to a car dealership. I was given a Wells…read moreFargo bank draft which bank drafts are only good for deposit now the dealership I got it from the day that I was there probably I mean, and this is a conservative number gave out 20 of them. People were mobile depositing them all sitting right there while we were on the waiting room no problem my check has been rejected by two different financial institutions one of them being capital one telling me that they can't verify the check or bank draft .. the dealership called and verified everything on their end to make sure the check was all printed correctly and they have had no other issues with any of the other tax issue that day so I attempted to call Wells Fargo to find out what to do as I have a several thousand dollar check that I can do nothing with now bank drafts can't be cashed. They have to be deposited so even if I was to take the hour and a half drive from where I live to go to a Wells Fargo bank, I would not be able to cash. This depositing is the only option so I called Wells Fargo to try and figure out what exactly is going on with this bank draft I thought when I did the first mobile deposit that it was maybe you know over the limit or whatever so I called and checked with my banks information now when I go to deposit it, it says right on their deposit screen that they cap the deposit at $20,000. This check is not over 20,000 and the original rejecting bank told me straight up they can't do it maybe try another financial institution, but they're unable to verify this check and therefore cannot deposit it so I went with my capital one account a very well known nationwide bank that I have mobile deposited way larger checks no problem as I've had this account for years. The representative from Wells Fargo was like oh yeah well your mobile your mobile banking has limits and that's why and I said yeah it does have limits I said, but the limit for my mobile deposit was not exceeded. I've even spoke to the customer service representative and they told me it was because the check cannot be verified. They would Wells Fargo would not give me any information or help me. He just kept saying the same thing over and over again all things that I've already checked and that I told him he checked then he told me oh I can transfer you to the specific department for that so I said sure he transfers me over to a automated Tele check line which I do not have an account at Wells Fargo and no matter what options I pushed I could not get to a human being. I sold my car to a very large dealership. That's not just nationwide worldwide. I spoke to several other people that were in the waiting room that day when I was there because they were all depositing their checks Mobley while they were sitting right there and all of theirs went right through mine would go in and then not even two minutes later I got a push notification and an email from my bank, rejecting it all saying the same thing that they could not verify for the check from the issue or remitter so I now have sold my vehicle and I'm stuck with a bank draft from Wells Fargo that no one will deposit and Wells Fargo either will not or cannot give me any information on a check that is in my name my current address that I live on that matches my ID and I now am out thousands of dollars and as I've stated before I've deposited checks larger than this to both of the accounts I tried to deposit this one. The dealership is at a loss because as I said, there were several other people given checks on the very same day and only mine will not be paid. The fact that Wells Fargo, who is the issuing bank will not give me any information or help on. This is ridiculous. It is not the car dealership's fault. They're issuing bank drafts from a 212 billion dollar banking institution. A bank draft is a guaranteed check that means the bank has guaranteed the funds. Also a bank draft cannot be canceled so the dealership cannot simply cancel it and issue me a new one to see if they'll honor the new one so Wells Fargo is issuing bank drafts, which is a guaranteed form of payment, but they are not allowing the verified funds to be released