I was very surprised to get a bill after my last routine cleaning; I discovered that they no longer…read moreaccept my insurance after going to this practice for five years. I was not informed of the changes within the practice that occurred the year prior (after my last cleaning). While I give them kudos for resolving the billing issues, I feel that it would have been a courtesy to provide this information to patients before they encountered a bill. While I received good care here, it is also not care that is worth out of pocket costs.

I am extremely disappointed with this office. We scheduled this appointment 6 months ago, and when…read morewe arrived today, we were told they stopped accepting my children's insurance back in October. That means they had 5 full months to notify us and never did. Completely unacceptable. To make matters worse, the front desk experience was frustrating and unprofessional. The dark-haired receptionist asked if I was already a patient. When I said no, I questioned why that mattered--and she told me that if I was a patient, they would still see my children anyway. She then went on to say the dentist would basically use it as some sort of "write-off." That explanation made absolutely no sense and felt very questionable. We rearranged our schedule and waited months for this appointment, only to be turned away at the door with no prior notice and a confusing, dismissive explanation. Poor communication and unprofessional handling all around. I would not recommend this office.

My regular dentist retired and I needed to find a new one, I happened to come across Dr. Brand…read moresince he lived close to me. I originally set up an appointment for a cleaning and the technician was wonderful and very sweet. When the younger Dr. Brand can in to check my teeth I I was very impressed with his mannerisms, friendliness. I had recently chipped a front tooth and a back tooth broke off the same day my regular dentist retired. (Go figure) I made an appointment with Dr. Brand to repair the chip and properly fix the tooth that had broken. I have to say he was wonderful, and his staff was wonderful! Extremely professional! Great music playing! My front tooth looks perfect! I highly recommend Brand Dental! A very pleasant upbeat caring environment and staff. They honestly care about you and are not all about the money!!

I was lied to and when I was trying to get my point across the snotty girl kept repeating herself.i…read moreexercised the freedom of speech they denied me care after they pulled a tooth.i sent them a link from American dentistry.they can't refuse treatment I was discomenated.they violated a federal law now I am going to sue brand and the snotty girls involved. Don't you ever tell me that you didn't violate my rights Americans under disability. And for that they're going to pay and the federal court of law.and they did it again I had to give a star I am in the process of filing the complaint with the proper agency's for violating my civil rights because I don't believe Dr brand will not get my messages that would not be good,I contacted the federal government and what his office staff did was wrong I am a motor cycle enthusiast with tattoos and when the staff lied to me and would not tell me why they were not going to treat me they gave me a story.point is i will not tolerate being lied to.i hope the snotty girls who I dealt with loose their licenses

He is the best dentist I have ever been to! He's very exacting with all his work, and I've had…read morethree crowns done so far and they've been perfect. I'm a very fearful dental patient and he'd extremely kind and understanding. Also his staff is wonderful, and his office is beautiful and comfortable! He's been absolutely wonderful to my 100% disabled Vietnam veteran husband too!

Where do I start, well I had some issues finding a dentist when my dentist suddenly retired. I went…read moreto Dr Hazzouri with a fractured molar and I needed an extraction and an implant. He did both the same day! Recently, he replaced and repaired an old crown on another molar that, quite honestly, I thought I may lose. The quality of care I have received from Dr Hazzouri and his staff is second to none!

Really sweet, helpful office staff, gentle and friendly hygenist, and Dr. Sullivan was really…read moregreat. I'm glad to have found a good dentist in this area!

IiExcellent knowledge of profession. Quick , easy to work with,and gets the procedure done right…read more Good person and the best professional I went to dr. Sullivan with a chipped tooth. He took me on a few hours noticed and worked on it for an hour or so. When he was done I asked when my next appointment would be and he said all was complete. I was amazed and have no problems since. He is the only dentist that I will ever see in the future.

Hands down the most gentle, accommodating and down to earth dental office I have ever encountered…read more I was given an emergency appointment before the holidays, treated as if I were a long time client, both the staff and dentist went above and beyond. If you are looking for dental care that is top notch, I cannot say enough about this practice, truly exceptional.

One of the best dentists I ever went to. So professional, polite and most importantly , pain free!…read moreStaff is nice. Appointments keot on time! I don't have insurance anymore so he gives me a discount for out of pocket expenses! Does not do half fast work. Excellent is what I can say. For years its always been A+ His referalls to other dentists are always good too. Never had aproblem!

It's been about seven years now that I've been a patient of Dr. Rogers. I have found the staff to…read morebe competent, respectful, considerate, gentle and beyond reproach. Dr. Rogers is artful in his craft, restoring smiles to hundreds of faces over the years. I have found myself spending more on the dentist than on my car over the years, but that's not just because the dentist's rates are high, (aren't they all?) but because I have a great car and terrible teeth. Dr. Rogers has promised me he can add to my partial plate as I lose more teeth, rather than having to make a whole new one, saving lots of money, so I'm sticking with Smiles by Design for the long haul. When you've found someone who exceeds expectations with his artful skills, you stay with them. Remember, Dr. Rogers is still in business because he leaves his patients happy and satisfied for the most part, in spite of what a few clients may have experienced years ago. And Karla, the new hygienist, is a delight. Speedy and gentle, and extra congenial. She's an asset to the office.

Dr. Rogers and his staff provide excellent service in a warm, caring environment. His front office…read morestaff and hygienists are friendly and always accommodating. Joyce at the front desk is a joy to work with when scheduling our 6 month cleanings and any follow up appointments. Through the years, my husband and I have had some extensive dental work that included root canals, wisdom tooth extraction, implants, and crowns. Dr. Rogers always makes it a pleasant experience. He has advanced dental technologies where he is able to craft a crown or implant right in the office. Did I mention he is also great with kids? My son needed a palate expander and braces. Dr. Rogers explained the process thoroughly and made the experience a pleasant one. He always makes our smiles brighter. We love Dr. Rogers!

Crazy, but understandable, that I've never thought to crown my dentist king on Google. I mean, no…read moreneed to look elsewhere, compare offices or sift through reviews. I suppose I was born into this; my family has been going to Back Mountain Dental through a few name changes and the tenure of the previous dentist, so I've been lucky to have excellent dental care with a neighborhood-oriented staff. For instance, on my last visit alone, they saved me time, money and the frustration of anesthesia by salvaging part of a previous filling and not applying a product once we discussed more of my symptoms. No upselling, easy-to-understand and work with billing procedures, and the superpower to figure out any changes in your insurance with minimal effort (even though you put your new card in a 'safe' place). They treat you like family, but not the ones who are always running late; these guys stick to their schedule. And one added note, as one of my friends mentioned dreading their upcoming trip to their dentist: I think 'chairside' manner might be thrown to the wolves when considering dentistry, it seems optional. Doctor DeFinnis is as "cool as the other side of the pillow" when it comes to explaining things and helping you feel comfortable, relaxed, and optimistic about your plan, which isn't the norm, I guess. They'll encourage you to floss, have personalized recommendations and helpful suggestions but operate in a judgement-free zone. So next time you bust a cap, hit up Back Mountain Dental to get you back on track.

To say I am petrified of the dentist would be an understatement. I am 22 years old and after about…read more5 years of avoiding the dentist, I started to have severe pain and ended up having to schedule an emergency appointment. Back Mtn Dental was recommended to me and I am so grateful that it was! As someone who suffers from severe dental anxiety, I can confidently say the staff is beyond friendly and genuinely cares about your well being. They make my appointments much more enjoyable and tolerable despite the extensive work I've had done over the past two months. The assistants are so sweet and reassuring. Dr. DeFinnis is wonderful, I have had no post appointment issues and he has saved a few of my teeth from needing root canals. I highly recommend scheduling an appointment with them!

I highly recommend Dr. Charles Dennis. He was friendly, honest, conscientious, experienced and…read moreskilled. The staff were also very kind. I was so impressed. But also, I sincerely am relieved to have found a dentist that I won't hesitate going to.

Another great visit. Even with add'l steps required due to COVID, my boys were checked in and seen…read morea few minutes earlier than our scheduled appointment time! We drive an hour to see our favorite dentist and hygienists!