Overall my experience has been great for many years. pleasant staff, quick availability, prompt and…read morefast service. However, this year I have not been able to get them on the phone to schedule an appointment. I have called and left a message with no return call, as well as called and waited on hold for over 20 minutes with no-one ever picking up. Normally, I schedule the same day I get my orders to avoid 2 separate trips to Mt Pleasant, but not this year. Therefore, I will be switching to another facility. This is unfortunate.

I was referred here by my doctor for a standard mammogram. The breast center called right away to…read moreschedule an appointment. They have no email or text appointment confirmation system. When I asked about this, I was told they were working on it. I added to appointment details to my calendar. I show up for my 7:45am appointment and am told I must be mistaken because they do not start until later in the day that day of the week. After some discussion, it's determined I'm booked for the wrong procedure. The check in people have not arrived yet for the day. So after some waiting around, I'm taken back for my screening. The tech was great. Friendly and efficient. I then get a call From someone at the office that the doctor would like to see me for a follow up. I book an appointment. Two days prior the next appointment, I get a call confirming my appointment and my financial responsibility for the appointment which will be $800. After virtual no communication from the doctor about why the appointment was necessary and a lack of explanation upon booking the follow up about the increased nature of the expense, I decided to move the appointment. I asked to be emailed an estimate. It's been a day and I have not received it. Overall, they seemed disorganized. I'll take my business somewhere else where the communication is better and more thorough. Updating my review from three to four stars. I called back and spoke directly with a tech. She was very helpful in explaining things to me. She reconnected me with the finance department. The gal there remembered talking to me, apologized for the email not getting sent, and was very helpful in getting me the info I needed.

When I discovered that I needed some imaging, specifically an MRI of my femur. I decided to do…read moresome research on the options available in Mount Pleasant. After doing an extensive cross check of cost American health imaging was by far the cheapest option. My experience today was such a pleasure from the moment I walked through into the office to the end of my procedure. The staff of courteous kind very professional and made sure that I was well aware of the procedure itself and the cost involved. I have to say I was super impressed. I work in the medical field myself and American Health Imaging supersedes any experience I've previously had with traditional hospital facilities, and of course cost.!! The procedure took 35 minutes, I was supplied with headphones, blanket, and iPads, along with music of my choice to listen to. it made for a very comfortable experience. At the end of the procedure, I was given a disk with my information on it. I am highly recommending American Health Imaging for any of your radiology needs. Excellent all around.

I have had 2 studies performed at this center, a CT scan and an MRI. In each instance the center…read moremanager and the CT/MRI techs were super kind, patient and accommodating. Should I need additional imaging, I will contact them first as I feel they place the needs of the patient first and do not make you feel rushed or more/less important than the person before or after you. I am also a provider and will happily send my patients to this facility for studies in the future.

Very friendly staff. Dr. Goltra took the time to explain in terms that I could understand what my…read moreissues with back pain were and how he could help. i have been able to avoid surgical intervention and am so happy to have found him to treat my back pain.

Poor follow up and lack of communication. Some of the nurses…read morewhere I got my injections were extremely rude!!

I've been working with Southeastern Spine Institute through multiple spinal surgeries& many…read moreprocedures. They are the most caring, capable, & comprehensive pain management group I have found through my 2.5-year journey. I highly recommend them to anyone looking for a straightforward Dr. with a comprehensive & studied treatment plan.Unfortunately, this group was bought out by NOVANT HEALTH last year. The staff is still fantastic, but NOVANT is a disgrace to medicine & these wonderful professionals. The phone system doesn't work at all(calls don't go through & messages never received or 3 weeks later)& the PATIENT PORTAL messages go into a pool of 10-20 people before they are sent to your provider, if at all. Many, many patients are having these issues with NOVANT & when you are dealing with Neurospinal issues, messages must be received & returned in a timely manner. I highly recommend anyone else who has had the same issues come forward. NOVANT needs to know that they are RUINING good Drs ' & RNs reputations.

Finding this place ain't easy but the lady at the main lobby was good about directing us to find…read moreElevator F that took us to the fifth floor where this office is located. Once there is just a matter of checking in and waiting for the nurse to call you and take you inside. This office basically do Bone Marrow biopsies, needed in order to find out how healthy the production of blood cells in your body is by taking a sample of the bone marrow from the hip bone. Also to determine if cancer has migrated to the bone marrow. Procedure takes about 5 minutes but prepping takes 2 hours and recovery only one hour. All professionals that work here are very caring. Doctors and nurses are an example here, so anyone else coming here be confident things will go in the right direction with first class attention to details and knowing that these people know what they are doing with the latest in technology and state of the art equipment. For such a delicate procedure to take only 5 minutes they really use the latest equipment, don't let the age of this building fool you to think otherwise.

I had a procedure scheduled here today and the folks I encountered really laid out the red carpet…read morefor me and walked me through the entire thing. Then everything went just as they said. Or better. These folks don't often get their due. I want to say Thank You!! You are appreciated. Latoya started it all off with a beautiful smile and a perfect ending with parking validation. Hope more people start writing about their health care experiences as these folks are some of our unsung heroes!! Three cheers!!!

Parking is a nightmare here! Came in for my appointment and staff was really pleasant! I really…read moreenjoyed my doctor visit with the ENT And audiologist!

I came here for my first COVID-19 vaccine, and MUSC has the process down. Signs tell you where to…read morego, and the desk is staffed that you don't have to wait to check in. I arrived to my 2:40 PM appointment about five minutes early. As soon as I checked in at the desk, the receptionist directed me into an exam room to get my shot. The nurse, Norine, was upbeat and positive. She asked a few questions- the usual consent to receive the vaccine, and that I had not tested positive for COVID recently or received antibody treatments. Norine said she'd been giving COVID-19 vaccines every day since February, and she was a pro. I barely felt the needle. My second appointment is in three weeks, as I got the Pfizer vaccine. I waited for 15 minutes before leaving, which is standard for COVID-19 shots. There are no magazines in the waiting room, so if you don't want to be on your phone, take a magazine or book. Parking is free in the large lot, and I only spent about 20 minutes total (shot + wait) here. The one side effect I experienced was soreness at the injection site, for about a day. The only thing that could've improved my experience would be a fun band-aid or a sticker, but alas, I got a shot of hope for returning to normal in the future.

Roper Hospital Diagnostics - James Island on Folly Road on James Island is a reliable place for all…read morethings diagnostics and MRI services. The professionals here are caring and knowledgeable and work hard to make sure that everything is taken care of. They make the process of getting in and out very easy and efficient.