Care and concern for my injury was truly above and beyond. Staff was so patient and allowed me to…read moretake as much time as needed before leaving. I wish I remembered the nurses names who cared for me. So so appreciative of them.

I had a very concerning experience at East Cooper Medical Center in Mount Pleasant involving a…read morenurse who identified herself as Wendy. My cousin, a Puerto Rican American, came to the ER with severe abdominal/side/back pain and was visibly crying and in significant distress. She called me earlier that evening crying and asking for help. When I arrived at approximately 11:00 PM, I personally observed that she was still in severe pain and distress. What concerns me most is that it was not until after I arrived, spoke with the nursing staff, and requested that another nurse assist my cousin that she received medication from a different nurse. After that nurse, Nicki, administered the medication, I personally watched my cousin finally begin to get relief. She was able to sit up, talk to me, and most importantly, she was no longer crying and visibly suffering from the severe pain she had been experiencing. That made the earlier lack of relief especially concerning to me. I had also requested that Wendy no longer care for my cousin because my cousin had become uncomfortable with the way she was being treated. Despite that request, Wendy returned to the room. My cousin was asking reasonable questions about how long she would have to wait for her ultrasound. She was already extremely anxious and began visibly shaking. Instead of helping calm the situation, Wendy told her to "stop acting like a child and start acting like an adult." I found that completely inappropriate toward a patient who was already experiencing severe pain and distress. I was also concerned that medication was brought into the room without a clear explanation of what it was before my cousin took it. I believe patients should be clearly informed about medications they are being given. Eventually, another nurse came into the room and treated my cousin with kindness and professionalism. That nurse even apologized for what had happened earlier. The contrast between the two interactions was significant. To be clear, my concern is not simply that the ER could not immediately determine the cause of my cousin's pain. We understand that emergency medicine involves testing and uncertainty. My concern is how my cousin was treated while she was seeking care and particularly the fact that she remained in severe distress until after I intervened and another nurse provided medication, after which I personally witnessed a significant improvement in her condition. We are still waiting to submit a formal complaint to ask the hospital to review the entire encounter, including the medication administration record, nursing documentation, and staff conduct. If you visit this ER, advocate for yourself, ask questions about medications before taking them, and bring someone you trust with you if possible. Patients deserve to be treated with dignity, compassion, and respect when they are at their most vulnerable.

I was on the 3rd floor from September 18th to the 22nd for a "surprise toe amputation"…read more I cannot express in words how wonderfully I was treated! Nurses Melissa and Teri were so warm, caring, kind and extremely efficient! Hospital stays are no fun but Melissa and Teri made my experience so much better!!!!! Please give them my highest regards and possibly a raise? Lol. I was treated like family from every person I came across. Even the cleaning people were amazing and did a great job! I also wanted to mention Oscar who kept me laughing every time I saw him! You really have some fabulous employees and I wanted to share my gratitude!!! THANK YOU FOR YOUR AMAZING ATTITUDES AND MAKING MY STAY A VERY PLEASANT ONE!!

Nurses did a good job, was having chest pains and to sit in the waiting room longer then I should…read morehave. Every one working there did a good job, testing vet.

I'd been dealing with some health issues and been brushed off by my primary care and a specialist…read moreand told that all i needed was to be consistent and I'd reach my goals. My first visit with Melissa Altman she listened, took my concerns seriously, and made sure that I got to ask any questions I had. She was very thorough in her review of my initial questionnaire and in her follow up questions based on my responses. My second visit was just as great and I was extremely satisfied with the lab results and the treatment plan prescribed. The rest of the office staff are so friendly and welcoming. I had to bring my toddler with me and he is all over the place and they were so understanding and tolerant of him. They accommodated my son and me and I am so grateful. Will definitely continue to see them. I highly recommend Merge Medical. Especially if you're struggling to get to the root cause of issues you're having and feel like you're not functioning at your best!

I think under normal circumstances I would have loved to proceed with a treatment here but when I…read morewalked in, the first worker I met there at the front desk was not wearing a mask. For a medical center that has signs posted on their front door claiming they are taking precautions against COVID, I was alarmed the office was not promoting mask use. I thought this misfortune would end at the door, yet when Melissa Altman RN then met me for my appointment and was also not wearing one at all, she told me I could take mine off if it made me feel comfortable which obviously it did not and she didn't put on a mask to meet my comfort level displayed. I can't proceed with a medical treatment by professionals that are not even taking the virus seriously. Otherwise I think I would've continued with Merge Medical.

Horrible initial experience that makes me never want to return. Not only do they stack appointments…read more15 mins apart, leaving providers no time to actually listen to patients, they also make you wait an hour for a rushed 10 minute appt. Also, 2-3 extra ppl will be in the room, regardless of your comfortability for note taking which feels so uncomfortable and not right. Dr. Jennifer Heinemann was extremely condescending, did not listen to my wants or needs, and did not explain options that are ultimately affecting my health. The worst patient care I've ever received in the most vulnerable appt you can be in.

I decided to go to LowCountry after finding out I was pregnant, due to no other offices having…read moreopenings in mid/late 2025. Upon the first visit, I felt rushed & formed no "connection" to any nurse or doctor. Everything was gone over extremely fast, I was given no advice or information outside of a pamphlet and spent the most time during the visit talking to the woman at the front desk taking my payment. This was my first pregnancy and I didn't know what questions to even think about asking. I decided to continue going as maybe it was just one bad experience. We went back for the next appointment and they made my fiancé leave the room, I understand why this is done, but for a girl who felt no connections to anyone in this office and didn't want him to leave, it felt like they were forcing him out. It made him feel less of a part of the pregnancy as well. I know from switching that there are better ways to establish with a patient that they are in a healthy/happy relationship. I switched to MUSC & had a great experience. It is now almost a year from my appointments at LowCountry and a bill shows up (keep in mind, I paid at every appointment). I got billed twice for "96127 Brief Emotional/Behav Assmt." I called for clarification on what this was and the number on the bill isn't even registered to their billing department. So I call the office, the lady who answers was kind, pulled the bill up, and attempted to explain it as the sheet we fill out in the office and the doctor recommending a therapist to me. I told her I never had anything emotional or behavior concerns and no one was recommended to me and she continued to say "it's just the sheet" so i clarified and said "so i filled the sheet out twice?" and she followed up with "it's just insurance billing because we have to bill for that sheet." At this point, I am paying the bill and going to be done. If you want quick care with no connections and hidden fees, this would be a place for you. However, I was looking for a doctor to feel comfortable with and who cared enough to listen and educate me, as well as allowing my partner to be involved. This office is just looking at how much they can charge for every service provided and then don't even give their office enough knowledge and training to explain the bill when people ask. I, personally, wouldn't recommend either office to anyone.

We ended up at the ER after a very frustrating experience trying to get seen at an urgent care…read morefollowing a pretty hard fall down the stairs. I was in significant pain and honestly wasn't expecting much when we arrived. First, the not-so-great: getting to the ER entrance was a little confusing. The entrance isn't particularly well marked, and once inside, the facility is little dingy. The reception staff are tucked into what feels like a little hole of an office, and the waiting room is worn. The TV was blasting, and someone was watching videos on their phone without earbuds, so it wasn't exactly a peaceful environment--but it's an ER, so I certainly wasn't expecting a spa. What impressed me was the people. The reception staff were incredibly kind. The nurses were wonderful. The attending physician was attentive, professional, and reassuring. The X-ray technician was also kind and efficient. Every single person we encountered treated me with loads of care and patience. Most importantly, the care was prompt and well organized. I was evaluated, had the X-ray I needed, and we were out in about two hours. Probably under two hours. Thank you to everyone who took care of me. You made a painful and stressful situation so much easier.

I have had to deal with 3 different emergency rooms over the past week and this is by FAR the best…read morecare and most efficient! Their staff is friendly, considerate, attentive and efficient! Excellent care given and received both times here! From the registration to discharge they have great care hands down! Need a first or second opinion? Come here for sure!

I'm so thankful for the amazing care I received from this clinic! There were there when I needed…read morethem. From start to finish, I appreciate how they helped me navigate a difficult situation. Will definitely recommend to anyone- and I'm a nurse practitioner myself!

Very Unprofessional staff. Gave me no explanations. I do not recommend this place. They have no…read moreclue what Hemophilia is.

I contacted Lowcountry Orthopaedics to schedule an appointment with Dr. Wong regarding imaging for…read moremy knee. Before scheduling, I was told my records needed to be reviewed first, which I understood and sent over. I initially misspelled the email address but corrected it shortly after. During my follow-up phone call with Stacey, I was trying to better understand why I was being referred elsewhere instead of scheduling directly for imaging. Unfortunately, the conversation became unnecessarily tense and dismissive. I felt spoken to in a passive-aggressive and condescending manner while asking questions about the process. I understand medical offices are busy and stressful environments, but professionalism and patience matter, especially when patients are already confused or dealing with health concerns. People make mistakes, ask questions, and need clarification. The way staff communicate can greatly impact someone's experience. I hope the practice takes patient communication seriously moving forward, because no patient should leave a call feeling belittled for trying to understand their care process.

This is my 2nd major injury in which I resorted to getting treatment from Lowcountry Orthopedics…read more I am now a patient of Dr. Johanesmeyer. His staff is friendly, compassionate, and will go the extra mile to assist you with all of your needs and concerns. After my visit to the emergency room, I made an appointment to see Dr. Johanesmeyer. He saw my X-Rays and we discussed his plan of action has including Ankle repair surgery, fitting me with splints, boots, and physical therapy. I have been prescribed pain medication to hold me over until the surgery. He did advice that due to my multiple broken bones, i will experience arthritis. 3/29 @ 6am I underwent Open reduction and internal fixation (ORIF) is a type of surgery used to stabilize and heal a broken bones. In my case, I had 6 plus broken bones. 2 weeks later I had my post-op appointment. X-rays were taken and I waited for the doctor. Upon removal of my cast and bandages We discovered extensive swelling along with monstrous looking fracture blisters. I was in total shock. Dr. Johanesmeyer Explained to me what fracture blisters were and how to treat them. He also Explained the Titanium hardware in my foot ( I nearly fainted). He went over the process of the surgery along with the incisions he made around the fracture blisters and why. My stitches are neat, and the incisions were all in straight lines. I must say he did a wonderful job. Dr.Johanesmeyer advised me to return in a week to see if the swelling goes down enough to remove the stitches and fit me for a stabilizing boot. He also provided me with pain medication and Gabapentin for my burning, tingling, ice picks, and cold nerve pain. 1.) Office Staff : 5 2.) Location: 5 3.) Dr. Services and treatment plan:5 4) Prices: 4 5) Office following Covid Protocols: 5 Dr. Johanesmeyer takes the time to ask you questions and to address all of your concerns. He is Wonderful! Since I am post-op the office visit fees are waived for 3 months. This is a plus because I had to meet my deductible in order to get the surgery. I am looking forward to recovering from this injury and getting on with the rest of my life through Dr.Johanesmeyer treatment plan. I recommend highly recommend Lowcountry Orthopaedics & Sports Medicine.

I highly recommend the staff at West Ashley primary care. I had a difficult situation getting a…read morecertain medicine covered that I absolutely needed after moving to the area from DC. Dr. Mea and the staff were absolutely fighting for me to get this medicine approved by my insurance. The team here is considerate, timely - and most importantly an advocate for the patient. That's what we all need right? A practice that's looking out for us when it comes to healthcare? Sounds pretty simple - that's what they're there for- right? but it doesn't happen all the time. So bravo to the West Ashley Primary Care group of Roper Saint Francis and Dr. Mea's staff who fought for me -successfully- to get the medication I needed.

Dr. Elizabeth Murray has been my primary care physician for about two years. Today I went in for my…read moreannual wellness check and she showed a lot of concern not only for my health issues but also for the cost of medication which she is needing to prescribe for me from now on. A great place to get medical care, and a great physician. No doubts at all. Support staff is great also. Forgot to get my flu shot at CVS, so today was the day. You would not believe that I did not feel the needle's sharpness. Great nurse!