Very cute decor inside, but a bit before the time Portillo's was established in Chicago. The…read moreemployees here range from young and frightened to more mature and used to engaging with customers. Just something I observed. Since the creator, Dick Portillo is a north sider, they favor giardiniera on the beef rather than sweet green peppers like old school southsiders in Chicago do. Plus my request for a little red sauce on top, which really puzzled the cashier, so I had to explain it's like marinara, was a no go. They don't have any. I had to do a count down with the guy making the sandwich to get a proper submerge for the dip so it would be wet. BTW, you have no idea how that red sauce will make a beef sandwich sing! The Chicago dog was well prepared, but the bottom of the bun opened up about 3/4 of the way thru eating it, so had to really work at not losing the rest of the dog and the toppings all over the plate. A bit of a battle ensued. While everything was okay, the beef especially didn't have nearly the amount of flavor you'd get at a mom n pop joint in Chicago, which are everywhere. I guess when you can't get the Real thing, beggers can't be choosers.

It's Portillos, end of review. Seriously for those of you that have never been here, get the BEEF…read moreSANDWICH & CHICAGO HOTDOG. Need sandwich dipped (it will not fall apart) & hot peppers or sweet peppers, we love the jumbo Chgo hotdog with everything & the cheese fries. You can't go wrong with anything here however first timers, please get the beef, it's real Chgo!

The worst Chick-fil-a we've been to and it's not even close. We are a University and routinely…read moreorder from Chic-fil-a - never have had an issue, only a great experience. This location is atrocious. We placed a large catering order - spoke with TWO managers, neither said thank you, no "my pleasure", just incredibly rude people. Meanwhile, this was not a rush hour, all hands on deck time of the day, it was 2:30 on a Thursday afternoon. In addition, the location was dirty - there were scuff and dirt marks on the floor near the front entrance, and paper items on the ground in the bathroom. Just a bad experience - not to mention we purchased over $500 with of food. Forget about the ordering process - we called close to 5 hours in advance and spent a solid 30 mins on hold as the catering service could not get a hold of the store, as no one would answer the phone! Overall, just an awful location, rude managers, dirty and gross, zero personality that makes dining at Chic-fil-a the typical pleasurable experience. My advice, someone else in Springfield should open a competing Chic-fil-a...you'd put this location out of business in about a week.

I've moved to town just a little bit ago and have been coming to this chick - fil- a for about a…read moreyear now. Their service is always speedy and they never get my order wrong! They also have so many activities for my little one. I recommend this chick fil a. It is also aways clean and tidy, despite the high traffic.

We went here on our way back home. It was busy evening time when we came here. The food came out in…read morea decent time. There were plenty of tables to pick from for seating. This is self service. The chicken and the dries could use some more seasoning. I definitely would recommend their sandwiches.

I've been eating Portillo's since my sister lived in Chicago. So I was so excited when this…read morelocation opened. Same great food and same great service. I love how much seating they have so there's always a seat. The drive thru is quick if you don't want to come inside. They have accessible bathrooms and accessible parking in the front.

The food is solid and the staff is friendly BUT if you go through the drive through ALWAYS check…read moreyour order for completeness. We have twice in a row gone through and each time, significant parts are missing. In fact the last time, I called and was sent a voucher for the missing items, then the next time I came, used the voucher, and the staff again failed to provide the exact same missing items (this time times 2!!) let's get it together, Culver's.

This is probably the best fast food restaurant in town when it comes to quality, consistency, and…read moreefficiency. The food is always fresh, and even though this location always has a full line in the drive thru, don't let that discourage you! You're in and out so quick and the wait you do get is always worth it. The employees tonight were so chill and made my night that much more better, and more delicious so I had to come leave a review! Thanks all!

terrible experience I felt threatened. Two men workers were fist fighting in the kitchen area and…read moretook it outside. I had my children with me. One of the guys did he knocked out like are you serious!! Than a young lady who had a pink hoodie on tells us to make sure we do the survey thats on the receipt. I felt unsafe and will not be coming back!! If you guys wanted to fight you should haveve done that on your own time and not with customers around!!!!

Shout out to the crew working from 1:30-2:00pm on 11/9/25. They were killing it! I ordered at the…read morecounter and they had completed my order by the time I grabbed my drink and sat down. The food was great, Box Combo with lemonade, always a reliable choice. I was impressed by how clean the restaurant was and was impressed by how hard the crew was working to keep it clean. Very well done, cheerful and hard working crew!

I"m addicted to their lime tortilla chips…read more I love their hard tacos! I could go for a taco right now . . .

The place was trashed, almost all the tables were nasty... trash was thrown everywhere, including…read morefood all over the floor. The employees were just quiet and rude. there very disorganized

The food is fantastic but the hospitality is even better! Every single time my husband and I stop…read morein the ladies who work there are so helpful (I'm in a wheelchair) they drop what they are doing to grab the door to help and always make sure we have everything we need. I am going to try on the names I hope I get close, Aalayah and Cordesia always make our visit fantastic and keep us coming back. We are in Illinois only about 6 months out of the year but we make Freddy's a weekly priority now. We love this location. We got to meet a gentleman named Mike on this visit (owner or manager?) who I sheepishly stopped to ask the names of the lovely young ladies who are always so helpful and Mike was so helpful and kind and took a moment to talk to us about Freddy's and this location. Thank you to Mike, Aalayah and Cordesia for making this location our favorite

Would not recommend coming here. They hire young kids that don't care about the job. The past 3…read moretimes they have screwed up my order. Ordered prime rib sandwich for my husband open box to find NO BUN!!! Last time I go to Wabash location.

The service at this location is simply awful. We waited in line for ten minutes before even being…read moreable to order. There was only one person in front of us. After we ordered, we waited 20 more minutes to move towards the register. There were three people working. One seemed to know what he was doing. One seemed new. One was only focused on online orders. When they asked us what toppings we wanted, they made us repeat our order three times. And then after that, put the wrong toppings on. We ordered two kids meals which are supposed to come with apple sauce or a cookie AND be free on weekends. They have multiple signs around the store and on the window as you walk in advertising free kids meals. They charged us for them both. When we asked about the free meal deal they told us their manager didn't want to take the signs down but didn't want to give the free meals anymore. We also ordered two Mac and cheese sides and a side of soup. The Mac and cheese came out late and the soup was ice cold. So stupid.

I typically do not review chain restaurants but Potbelly is new to our area and new to my wife and…read moremyself - so I am making an exception. The store is brand new which equates to extremely polished, clean, and well kept. All three workers were so damn friendly and kind to everyone eating lunch in the shop! Here is the actual issue on why this is not a 5-star or even 4-star review...the sandwiches/food is average! My wife did not overly love her Italian sub and my Avo Turkey was good but we both agreed there are around five to six other sub shops we choose over Potbelly. I wish the sandy's were fire but tight on the meat, loose on the extras which leads to a bit of a bland and dull meal.

10:30pm on a saturday...fast service...i shoulda known...food hot, but super greasy & old...my…read moretotal was 2.15...i gave her 5.15...she said "thank u, have a good evening!"...and didnt come back, until i honked...wow! ive had waaay better food AND service here...hoping this was a fluke.

Went there around 1:00 after work to get food. There were 3 cars ahead of me when it was finally my…read moreturn to order they told me the 3 cars had overwhelmed them and that I had to wait a couple minutes and order again. I did, then came back around and a young person was on the headset and told me they ran out of meat. I had enough and decided to just leave. When I drive past the window all the teenage employee are on their phones and laughing Bad location ran by terrible leaders

It was several yrs ago. All I can remember was the food/sandwich was good. Service was fast…read more (I don't think I have seen one close to Auburn IL. Too bad. Maybe Chicago.? (It would be great if one was in the Springfield area)

Gigi did an amazing job making my gluten free sandwich. She cleaned and used new equipment, used…read morefresh ingredients to ensure no cross contamination. Wonderful experience!