Absolutely horrible experience with Charlie's Auto Glass. I was told over the phone that replacing my driver's side window motor would take about an hour and that same-day service was guaranteed if I arrived before 3:30 PM. I got there at 1:30 PM and waited over THREE HOURS, only to then be told it was actually "first come, first serve" -- something never mentioned on the phone. When they finally worked on my car, the employee didn't even read the order correctly and started working on the wrong window, which resulted in my windshield being cracked. Then after installing the new motor, the window controls worked backwards -- pressing down makes it go up and pressing up makes it go down. Instead of taking accountability, they blamed the part instead of their installation. To make things worse, Mirka/Mirta was disrespectful and unprofessional when I was understandably upset. Wasted hours of my time, damaged my car, and handled the situation terribly. I would not trust this shop with your vehicle. read more

Charlie's Auto Glass - Auto Glass Services Near Me - Miami, Florida

Not to trust, I scheduled a windshield replacement with your company, and I was assured that a technician would arrive at my home the following morning. After waiting for several hours, I called for an update only to be told that you had no record of my service. Furthermore, the staff I spoke with were unprofessional and dismissive. Rather than offering an apology or attempting to resolve the error, they blamed me for a lack of confirmation and defended a clearly flawed scheduling process. Due to this poor experience, I have taken my business elsewhere, where I received both better pricing and professional service. I hope you will take this feedback seriously to improve your customer service and communication moving forward. read more

Good afternoon, just to let you know what. good customer service this glass company has. After many hours dealing with some other glass company, I called Charlies Auto Glass Miami late yesterday, Mary took care of my request and today at 12:00 noon time I have my Mercedes Benz C300 with a new original windshield. Remember ask for Mary. Best customer service in town Lionel read more

Today, I took my C300 Mercedes Benz due a bad window regulator to Charlie's auto Glas at 4373 NW 7 St Miami, after taking my car other mechanic shops that failed to fix it, because they said too much work. Well, Today Charlie's auto glass fix it in 2 hours and now my car window is working like new and they have excellent customer service makes you at ease. I will always recommended Charlie's. Great prices and speedy service. read more

A freak accident left me with a cracked driver's window. My brother in law recommended Charlie's & I was left very happy with the service. Excellent customer service. When I called on the phone they got my info & quoted me. I told them I would be going so they had my specific glass ready & they did an amazing job. Very professional. I have a Jeep Grand Cherokee L & they left it like new for a great price. I got quoted over $400 in some places, at Charlie's I paid $279 plus tax for quality work. Highly recommend. read more

Charlie's Auto Glass - Window after repair - Auto Glass Services Near Me - Miami, Florida

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i have a mercedez gwagon and my window regulator was installed by another mechanic and a couple of days after i was having issues with my door and windows will not work. Charlies auto glass found the problem in minutes and all issues where resolved .they really made my day and the service is loke if you knew them from years.a hidden gem in miami read more

Best prices, best services for all cars from Toyota to Ferrari Charlies is the place to go. 10/10

I took my Subaru to get the front windshield fixed. Having been born and raised here, Charlie's Auto Glass was my first choice. Everyone was pleasant and courteous both on the phone and in person. They ordered the glass and called when it was in. I was in and out in an hour and a half. They did not disappoint and I would highly recommend anyone needing a window or glass replaced to go to them. read more

Charlie's auto glass brings customer service to a whole new level. Within an hour of calling them for a quote, Alex showed up at my front door. He replaced my SUV's rear window in no time and even cleaned up all the broken glass. I have never been more satisfied with a business in my life! Their price was also better than the competition. I am grateful for their service; I had a big problem and they solved it for me. I give Charlie's my highest recommendation. read more

I'll always reccomend Charlie's. Great prices and speedy service. My family and I have trusted them for 3 generations now.

Charlie's has been in business for a very long time.... 70 years... and counting. They change windshields of automobiles. Pretty efficient team they got, from reception in getting information, to the final installation, they get it done. Friendly service, they always have people working on windshields. Good sign, they get to install a lot of them! read more

Great service and experience. Had to replace my windshield due to a large crack. I went to another shop and they took forever to order the glass, and they eventually gave up. I called Charlie's and they were able to procure OEM glass from the dealer within 3 days. They then followed up and I was able to have it replaced the same day I received the call. It took a couple of hours and they called me after they were done. It looks fantastic. Highly recommend. read more

Charlie's has been around for over 70 years and there's a reason why. My stepfather has told me stories about how he used to ride his bicycle to Charlie's "back in the day". While out of town on family vacation, my vehicle was burglarized. The "bad guy" decided he'd first try to break my laminated passenger window (unsuccessfully) before successfully breaking the rear passenger window. While it was bad that this occurred in front of my children, it was even more frustrating to be over five hours away from Miami without a secure and safe vehicle. My insurance company, local dealers, and Safelite were unable to get my windows in until the following week because it was a newer vehicle. That evening, we made the decision to drive back to Miami in the hopes of getting our glass replaced. I called Charlie's bright and early the following morning. The employee who assisted me was not just helpful and kind, she was also super empathetic to what we had just gone through. She found both of my windows through their distributors and by noon that day, my car was just as good as new. If this doesn't speak volumes about Charlie's, I don't know what does. They have the rapport and connections to get auto glass immediately that not even major companies can get. This is the second time I've used Charlie's Auto Glass over the past ten years and both times, they've been professional, accommodating and super-quick at replacing the glass! read more

Thank you Mari for your promptness and wonderful service! We had a rock break our glass and at first we went to Safelite. I do NOT recommend Safelite and we had a horrible experience there. Luckily, Charlie's Auto Glass was able to service our car and they have great service. They checked and verified my insurance and everything was covered and I have a 2023 car with sensors. No hassle, quick, fair, and Cuban coffee. Thank you so much! read more

Charlie's Auto Glass - Charlie's auto glass phone number - Auto Glass Services Near Me - Miami, Florida

I had an excellent experience here and would recommend it to anyone who needs to get the window fixed.

I have been living with a leak of on my sunroof for well over 2 years. Mechanic and body shop said they would not touch. Out of curiosity, I called Charlie's. They were always my go to for windshield and broken side windows. We live in Miami and that is a NORMAL a thing. Great news, they fix sunroofs!!!! My clog and adjustments were done for less than $100. No more leaks!!!!! They are incredible. The location may have changed, but the service stays incredible! People are local and awesome to deal with! Stay incredible! read more

What a amazing job!! Alex came at 8:55 And was done by 9:55 he was quick and professional and very clean and if I ever need my windshield replaced I will ask for Alex !! read more

Jorge took awesome care of me! From the initial 3 phone calls asking about price and service he was clear and professional. Made it simple. Never been to a car shop that I was in and out in less than 45 mins! Thank you! Would highly recommend. read more

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Excellent service, same day repairs,very friendly staff and reasonable prices. Will definitely recommend Charlie's Auto Glass. read more

Horrible service all around. We were victims of a burglary and the thieves broke the driver and passenger side window to steal my wife's purse. I came in to Charlie's with 2 replacement windows for a GMC. They replaced the windows and left the glass fragments inside the door and they damaged the door panels, which previously weren't damaged. It looked like a tiger mauled the door panels, and when the doors were slammed shut they closed to the jingle of shattered glass all inside the panels. Long story short, and after multiple visits to this God forsaken place. The owner replaced the door panels and had all the glass removed from the doors. Stay way! You're better off fixing the problem yourself. read more

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This is probably a reflex for me when I have a window issue! Excellent Service. Entertaining lobby! Friendly Customer-Service! Great Location! They fixed my car in less 2 hours! When I got back on the drivers seat, it smelled like a new car! read more

Charlie's Auto Glass - This is how they left my car! - Auto Glass Services Near Me - Miami, Florida

Charlie's Auto Glass replaced the rear hatch window on my Range Rover yesterday. Service was excellent. Genesis is a gem!

They offered the best price of $275 for my window replacement. I drove 1 hour and at the location they said that the estimate was approximate and new window is $409!!! This was the highest price among many other companies I quoted. While other companies work hard to provide excellent customer service, price and spend huge budgets on promotion, Charlie's just cheats without any excuse. Disgusting read more

Best in town and cheapest price I'd def recommend them the had same day service and mobile

I got a crack in my windshield from a rock that damaged it. Called Charlie's Auto Glass, Mari instructed me on how to go through with my insurance company, and followed up with me the very next day. Everyone at the counter was friendly and helpful. Eddy the installer kept me informed through the process, and work was completed in the timely manner that Mari, and Eddy both said. read more

Charlie's is the best!!! I had a rental with a cracked windshield and needed a replacement ASAP. They were able to do it that same day in under two hours. So, so happy with the result! Would definitely go back! Would definitely recommend! read more

My experience with Charlie's auto glass was extremely out of the ordinary, and wait do you find out what happened at the end. I arrive to get a quote for my broken front windshield of my Mercedes and I met with Adrian who I thought was just a sales person but found out he was the owner. I was treated with the most highest respect and knowledgeable explanation of how to deal with the insurance company and my broken windshield. The job was done on the spot and delivered the next morning (because I got there late that afternoon) as they promised it would be. I'll give them my highest recommendation with professionalism, courteous, on time, and knowledgeable. And the shocker is that it was replaced with an original Mercedes windshield for that car, which his mother had to strongly negotiate with my insurance to get and that blew my mind. I'm extremely happy and grateful to Adrian, his mom, and staff. My highest recommendation is 10 stars, because five is not enough. read more

This place used to be the best. They used to do great work. I don't know what's changed, but they do crap work now. I came in to get the windshield replaced, and without going on a long winded ramble, I had to come in 3 times after the initial visit because of a "whistling issue" and they didn't resolve the issue until the final visit. Then on the last time I came in, the rubber seal around the exterior wasn't even connected down to the seal. I had to actually sit their and watch the tech do it. That all being said, the manager was still accommodating throughout the process, so I'll give them that, although the third time I was met with some skepticism as to the validity of my claim. Don't go to Safelite either, their Miami branch is atrocious, rude and unqualified. Good luck with your windshield issues. Two stars for finally actually resolving it. read more

To have your window broken by a heartless criminal is a harrowing experience but the people here at Charlie's made it less stressful. They are very helpful and professional. I anticipated an approximate of 2 hours , but to my surprise, the job of changing my window was done in 38 minutes...and the price is very reasonable. The best place for the job. Kudos to you! read more

Window was broken by thieves after leaving it unattended for 3 minutes!!! Don't Leave Personal belongings inside regardless of time, Lesson Learned! These guys were fast and made my experience effortless and not to mention, a solid job on my 2017 model. Thank You!!! read more

Wow I miss the old owner, he ran a tight ship. I came in with the cracked windshield for a 1923 model-t ford kit car. 2 days later he gave it back to me perfect. That was 6 or 7 years ago. Fast forward to last week, I came in with the side window for a motor-home. I explained what I needed, the cut was simple and the thickness was easy to measure. They said no problem, that it would be done in a day or two. A week later, I finally get the call that the window is ready, I go to pick it and it's not ready, a hour later they let me take it. I get back to the office to try to put it in, and it's too thick. I take it back today, and their response is to tell me to try across the street at the place that specializes in cutting glass. Find somewhere new, Charlie's isn't what it use to be. read more

My 2003 camper window needed replaced. They stopped making certain parts due to the year. After looking high & low, I came across Charlie's Autoglass. They really came through for me! From the front staff to the techs that fixed my window....A+!!! read more

Had a great experience at this establishment. Brought my moms car with kids in tow and they were fast and friendly at the front desk. Dropped the car off and it was done in just a few hours. Even better, they called me to give me a quote to fix her door handle that was also busted. I didn't even know they also offered other repairs. So I killed two birds with one stone! And thanks to Yelp, they gave me a $45 discount! Yay! Music to the ears of a busy mom of two. read more

Very professional attitude. It's a long wait depending on how many cars are waiting. About 2 hours . The place is clean and waiting area is big. If you check in into Yelp you get a $25 discount at your check out... read more

They were great when I needed my passenger window replaced. They did it the same day and it was very quick. I had a couple of issues because my the after market glass didn't fit my vehicle. They were very accommodating. The ordered the factory glass and even replaced it right before the closed as everyone was leaving for the day. I came here in the worst circumstance (someone breaking my glass), but I'm glad my insurance company found them. Great service and great price. read more

I got my window repaired there after it was smashed out. Friendly staff. Came to my job and repaired my window on site. Not sure whether window wasn't sealed properly but the car gets humid when it rains & during cold weather it feels like there is air coming in. read more

I came to change my Suburban windshield, and the guy in front was great, I think his name is George, he was great and fast. He ordered my windshield and the service was faaaast!!!! I recommend this place 100% to everybody! read more

Great customer service and very reasonable prices. Front desk staff is super helpful and friendly, even helped me make my insurance claim. They did a really good job installing my front windshield in a timely manner, I highly recommend Charlie's auto glass. read more

I'm from the Gulf Coast of Florida, here in North Miami Beach on business and my driver's side front window gets smashed. It's a Saturday and my insurance co doesn't have any contacts, Safelite doesn't have my glass, and the top Google search doesn't return my call. I go through search results and call Charlie's. Not only did they give me the number of a towing company (actually 5 but the first answered) so I could stay for my seminar, but they finished the job even though the business was supposed to close early. And they were cheaper than both the top Google result AND Safelite. You have no idea how happy I am to not have to drive across Alligator Alley tomorrow with a plastic bag flapping at 80 mph. read more

Came for a simple vent window replacement and was out of there by the timeframe they gave me! Ladies at front desk are super sweet and management was on point :) Highly recommend to anyone looking for a quick and affordable fix! read more