I'm glad there's a drycleaners in the area who has weekly discounts and also cleans my clothes well and on the same day when I drop off early morning. Great work. read more

They continue to overcharge me for my short sleeve dress shirts! They categorize them as blouses when I have them made by the same tailor and the same fabric (100% cotton) as the long sleeved shirts. I spoke with the owner and he assured me it wouldn't happen again and they keep doing it! $25 for 5 shirts seems excessive!!! I'll have to find another dry cleaner. read more

Charlie's Dry Cleaning and Laundry - Overcharging me for XL and for "blouses" when they're just short sleeved dress shirts. - Dry Cleaning Near Me - Allen, Texas

Shirts are as clean as new!! Not only was it great cleaning, but they gave customer service that I have never received from a cleaners before. They even called me to double check not long after I dropped them off when they noticed the material was not 100% cotton, no others ever noticed or seemed to care. I will definitely be coming back next week after our business trip. read more

They always do a great job on my dry cleaning. The owner and staff are always friendly and accommodating.

I called to see if they were cheaper than where I normally go. The lady said they start at 2.99 per shirt. But today when I picked up the shirts, they were over 7.00 each!!! I spoke to the manager, and he said "everything is pricey" but they are over twice as the one I normally go to! Do t waste your money!! read more

The best dry cleaners in all of Allen great staff I would totally come here again my cloths have never been cleaner

If you want crisp dress shirts or wrinkle free pants with no feeling of chemical residues, I recommend to check this place out. Staffs are kind and attentive. It's funny the owner's name is not Charlie's and none of staffs gives me a clear answer, but who cares as far as they clean up your clothes without messing them? I believe it would go this place for my laundries for a while. read more

This dry cleaner seems to perform above average. These days alot of places return your dry clean items in less than perfect condition. Not here. I've been using them for several years with good results. They have a convenient pre market bag they will supply you making drop off super easy. Prices are not bad. read more

Charlie's Dry Cleaning and Laundry - Dry Cleaning Near Me - Allen, Texas

How can you tell me on Friday to pick up my clothes on Saturday after 4pm when you close at 4pm on Saturday? I arrived at 4:30 for my laundry and no one was there. read more

WARNING NEVER USE THIS CLEANERS! Ruined $160 shirt and blamed it on my tailer I've used for 11 years. Both shirts made with the same material 100% cotton and by the same manufacturer. The blue shirt is a large and the other one is a medium. Of course the owner take no responsibility saying it's an odd material. read more

Been going here for 10 years (way before Charlie's). I got 1 shirt dry cleaned and folded. Price? $6 bucks $3 for clean, $3 for fold. My last time here. read more

The best at what they do. I get worried leaving my expansive garments at cleaners, but this place really handles it with care. I really appreciate this. And they have a drive thru so you don't need to get out of your car read more

Horrible rude customer service m lost my clothes and took 20 minutes to figure out how to find the dry cleaning I dropped off.

Saw yelp reviews and thought I should put in my two cents with (so far) 5 stars for this business. No complaints (so far), service is very good, friendly, fast. I have not compared prices much with others but they seem reasonable to me. read more

I dry cleaned my blazer and pants. The service was fast because I picked it the day after. The price was affordable and my clothes came out extra clean! read more

New Ownership - Do not use this cleaners This location has new ownership and they lost an expensive item stating there was nothing they could do. They dd not even ask a description of the item or state that they would look for said item. A credit for my other items was not even offered either and I am just out a very expensive designer jacket. Needless to say that I will never use this establishment again and recommend you choose a more customer-centric establishment. The previous owner was very customer focused, but new ownership just does not get it. read more

I recently moved to the Twin Creeks area so I started looking for a reliable cleaner in the area...since I was able to find only 2 or 3 reviews for Comet Cleaners and they were ok, I felt confident enough to take my new dresses here. What a big mistake, they ruined my dresses, now they have stains and one of them shrunk! They probably didn't even care to read the instructions, I would have done a much better job washing my dresses myself. I should know that something was wrong when they told me that one of my dresses will be ready until next day and they told me the same thing twice, I finally got it back until the third time, probably they noticed they ruined my dress and try to fix it without success. I will keep looking for another place or ask for more references among my friends. read more

Ever since the ownership changed, I have been incredibly happy with their services! They know my name, everything is done right and no issues. I just picked up my sofa cushion covers that I thought were ruined from my sweet pug getting sick all over them. (Yellow and brown BIG stains). Miraculously they were able to clean them, absolutely no spots! I was also nervous because I heard they could shrink and no longer fit. They fit just the same. I highly recommend this cleaners! read more

I don't get my clothes dry cleaned often because I don't own that many pieces that require it; however, twice I have taken my clothes here and they have returned my clothes in the same stained condition. This last time, I specifically sought them out for a same day emergency cleaning to get a stain out and they returned my piece in the same condition. If a customer points out a stain for same-day service, I don't understand why it would not be of utmost priority to get the stain out. I asked for a refund l, as justified, and they obliged. I then asked to speak to the supervisor, who already had a very rude, condescending and unprofessional tone with me. Honestly, The man saw a young black female and assumed me to be ignorant, and that I didn't understand a thing. I will not be returning here... And I will tell all of my peers to avoid this place. I understand that the process, in the constraints given, may not have resulted in the stain coming out, but I do not appreciate being treated poorly as a customer. The supervisor needs to be talked to and, until then, they do not deserve your business. read more

I have used them for years. I believe there is new ownership now. Very friendly and courteous. Had an issue in the past where a pair of pants was "lost". Owner gave me a credit that more than compensated for the pants while they searched for and found the missing item. No cleaner is ever perfect each and every week, but this is the best place I have found so far! read more

I had a dispute on my order when picking up. The person I was dealing with, Nikki, was not particularly helpful and a bit combative. I asked to speak to a manager. She replies that she is. I asked to speak to the owner. She smirks at me "he's busy". I asked her to have him give me a call because I am not having a good service experience with her. She says "I'm a great manager. All my customers love me" I say I would still like to speak to the owner when can I expect to hear from him. Her reply is "maybe sometime next week". Please avoid this location if you want any kind of service. I have never been treated so rudely and my order was very large. read more

Staff is friendly and respectful. Clothes came back on time and looked great! Couldn't ask for more, would highly recommend.

They do a great job, reasonably priced and very quick on turn around. The staff is always friendly and the drive through makes pick up and drop off a breeze read more

I looked all over for a place that dry cleaned letterman jackets and tried Charlie's. I did not need the leather cleaned, only the fabric. My daughter's jacket was 3 years old, had never been cleaned, and had the yucky letterman fabric fuzz ALL over it. I was hesitant with how it would turn out, and was not hopeful it could get cleaned. It was done in just a few days, and when I picked it up, it still had a TON of fuzz all over it. I'd even had to ask if it had been cleaned! lol. I took it assuming I'd just have to get the fuzz off myself. About 10 minutes later Charlie's called me and asked me to bring it back. They'd talked to the owner and he said it shouldn't have looked like that. They said they got a new finisher worker and they hadn't done it good enough. I took it back and picked it up a few days later and it was SO CLEAN and fuzz/lint free! So, so grateful for their hard work, because I'm sure it was not an easy process and was probably very time consuming. I paid $20 for it to be cleaned, but would have paid more! Thank you Charlie's!! read more

Tried them for 1st time. My wife dropped from off some items and she was told Veterans got a 15% discount but when I showed up I only got 10%. So I asked store manager what the official discount was for Veterans and he said the only veteran discount he gives is to a former navy seal. That's fine but be careful what they tell you about discounts. Most likely a good dry cleaner otherwise read more

I've been using this cleaner for 11 years and only have glowing things to say about the facility and staff. My clothes are always ready when promised-perfectly packaged with care. We always use the drive thru service and love that they will load the clothes into my car. I can't figure out how the employees are able to listen to my 10 digit phone number (without writing it down) and remember it long enough to go to the computer, type it in and retrieve my order. Maybe it's because they are all so brilliant :-) The owner, Charles, takes on community projects-like coins for coats where he went from school to school asking kids to save their coins so he could purchase new coats for the children who couldn't afford them. I can't remember how many kids he was able to buy for, but I haven't forgotten his commitment to the kids in our neighborhood. read more

Leaving Charlies (previously Comet cleaners)at Alma and McDermott after 19 years as they have no regard for customer loyalty. The owner wouldn't even call me even when I requested she do so three times. I would never have had this poor customer service when Charles owned the store. My drapes shrunk. I did not hang them immediately and apparently it was past their 30 day time frame. It was very expensive to have them cleaned (and shrunk!)If nothing else I deserved the courtesy of a phone call. read more

First time here, and will not be the last. I love the prompt service, and how quick they get cleaning done. I thought the prices were fair. This will be my go to dry cleaner for now on. The employees were so nice and helpful. I couldn't be happier. read more

Best ownership and service around. I've lived in the area a long time to see this place outlast countless other so called "discount" cleaners. Don't sacrifce price for quality. The owner, Charlie, is a good family man who cares about his employees read more

My experience: I took business clothing items and specifically asked for dryclean no starch. Staff seemed helpful and willing to work with small issues but they took it upon themselves to water launder 5 of the 11 items. The guy in charge, Mr. Grant, informed me in a condescending manner that through years of experience he knew what he was doing and I didn't. He educated me on the fact that people don't really know what type of service they want. Basically he will choose to wash or dryclean. (buyer beware) If I wanted my items water washed, I would have done that myself. I was placing trust to have pro cleaned. Upon learning of 'washed' items, I went home and double checked my stuff and sure enough one of my $90 shirts (I wore exactly once) was speckled with blue spots and some red smudging. (either overlooked pen thrown in their washer or sloppy concentrated detergent spots or other) They didn't catch that obvious mistake upon return. I won't be back but I do owe Mr. Grant an apology though, for letting him know what I thought...in front of his employees. read more

We will not be using this place of business anymore. This was our second time and they, once again, did not do what we asked. My husband dropped of his uniform one day and asked them to do military creases which they agreed. He gets home, looks at the shirt, and it wasn't done. This time he needs it for a funeral. I bring it yesterday, I stress over and over again to please put military creases in the shirt. I let them know it was not done last time. I pick it up. Come home. He looks at it and again it was not done. Now I'm questioning if they even know what military creases are at this point and maybe they don't want to say anything? It was my own fault for not backing before hand but when they are reassuring me it would be done, I put my trust in them, especially with me using them again after not doing what we asked. We gave them another shot and they blew it. They are so so so nice and have great customer service and are friendly, but the my just don't do what we ask. read more

Horrible.. every time I give some shirts to be laundered.. they always charge double since they tell you after doing the work that the shirt had to be dry cleaned.. classic dry cleaners scam.. The Manager Tom Grant is very Rude..... employees are very rude as well.. looks like proper training is not provided to them.. Take you read more