I had a disappointing experience with Stacy Cleaner. The staff member I spoke with was not friendly and seemed unhappy when I asked simple questions about pricing. Instead of being helpful or welcoming, the interaction felt uncomfortable, like my questions were an inconvenience. The overall impression was that the person assisting me did not seem interested in being there or helping customers. Because of this experience, I would be hesitant to recommend this business. read more

I tried! I wanted to give this place the benefit of the doubt and support a local business, especially being that I met the owner. The fist thing the ruined was a rug. I got it back with pulls in it almost causing a medium size hole. The second thing they ruined was a shirt with rhinestones. I got my shirt back and two stones were missing (one medium and one small). I didn't bring either mishaps up with the business because they're damaged; there's nothing I see they can do to make it right. I also feel both damages were very visible so it seems dishonest of them not to proactively take accountability when I picked them up. Needless to say, I won't be returning. I live in close proximity and am willing to find another dry cleaners that I can trust with my belongings. read more

This place is absolutely horrible. First and foremost, it smells inside, like a mix of dead animals and garbage truck odor. At first, I tried to give them the benefit of the doubt, thinking maybe it was from something they had recently dry cleaned. However, after four visits, the odor was always there. On my fourth visit, they damaged my dry cleaning and refused to take any accountability for it. That was the last straw. I will be taking them to small claims court. This is by far the worst cleaners I've ever used. Do yourself a favor and stay away from this place. read more

This place is horrible. They switched out a pair of my pants with another similar pair from a different customer. Absolutely no customer service in looking for them. The young woman at the counter is EXTREMELY rude. Apparently the manager never shows up, and getting someone to answer the phone is nearly impossible. No resolution to the issue. DO NOT GIVE YOUR CLOTHING, MONEY OR TRUST TO THIS DUMP! Only gave one star to post this review. read more

Seems like a lot of the bad reviews were years ago and maybe a different owner. I've had only good experiences here. The staff is friendly and although yes a lot are teenagers, whom else do you expect for a probably minimum wage job. All of my things are ready on time, they text when ready, nothing ever lost. I've taken all my dry cleaning here for about 2 years and been satisfied. read more

They damaged our ties and owner (little man with white hair) denied responsibility, saying the ties were too old. The age of the tie is irrelevant to the expectation of receiving professional service. A service provider should take care of items entrusted to them regardless of their age, especially if no prior warning was given about potential issues with older items. The key issue here is the quality of service, not the age of the item. It's reasonable to expect that a garment given for cleaning would be returned in good condition or, at the very least, no worse than it was. Complete lack of integrity! Zero star! read more

Stacy Cleaners - Ties - Laundry Services Near Me - Allen, Texas

Avoid this place if you can. We have been using them since they opened on Stacy as Charlie's. The new owners did not take responsibility for my Pants that they destroyed last week. They claim that they are not responsible for the damage but it clearly was done by their cleaning process that might have went wrong. I am going back to Charlie's off Alma. When they damaged my shirt 5 years ago they simply replaced it with no argument. read more

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How do I give ZERO stars? Here are pictures of how I received my clothes back from this dry cleaner. They would not take responsibility and he would not give me a refund. The hysterical and infuriating part of this situation was how he told me stains magically appear when they steam or press the clothes. Apparently I stained my clothes with invisible stain. I have spent hundreds of dollars with this cleaner and he had no respect for me or my business. He offered nothing, not even the simple refund of the cleaning of these items! I feel compelled to warn others. Do NOT use this cleaners!!! read more

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They lost my lab coat that had my name on it but would not even admit that they screwed up. Terrible customer service.

Thieves. I gave them 2 shirts (exact same - different colors -black and white) and they charged me laundry cost for one and dry cleaning for the other. That's what they always do. I wanted to test them and then the lady at counter tells me that they ticketed me wrong and that they should have tickets dry cleaning for both since it was not 100% cotton. Total BS. She tried hard to find difference in the shirt but could not. The attitude that this girl had was ridiculous. No customer service . Never going back. Be careful of this place. Don't give them your business. read more

BUYER BEWARE. This place gave us a quote for an article of clothing and then charged us 5x the price upon receipt. They blamed the ignorance of their young employees. Looking at past Yelp reviews, this is a pattern of deceitful behavior. In addition, they ruined a piece of clothing and then denied that anything was wrong, even when we showed them an original photo. They gave us only a small discount on our cleaning bill for this item. Hundreds of dollars down the drain. The only reason why we left 2 stars is because they clean suits for $5, which is cheap. read more

If you haven't met the new owner Bruce Williams at Stacy Cleaners (he purchased in the last couple months) then stop by and meet him. He is doing a great job, super friendly, jumps in and helps his other employee and nothing like the previous owner. Based on our recent experience you won't be disappointed. read more

Horrible management and ownership!! They ruined the sleeve on my shirt and said it wasn't their fault. I've been going to this dry cleaner for the last seven months and they've told me that I gave them the shirt in this condition. This company accepts no responsibility for their errors. read more

DON'T GO HERE, unless you enjoy spending extra money to replace destroyed clothing. Chose this placed based on the fact it had a drive thru, which was important with 2 kids under 2. After a little while of taking my husband's button down shirts to be laundered, he noticed that holes in the elbow started to appear. After 8-10 shirts, I took them in to talk to the owners. My husband has been wearing these types of shirts for 15 years and this had never happened before. Their answer to Ralph Lauren shirts less than a year old having holes? This was normal wear and tear and not their fault at all. Once we stopped going here, we found that any shirt that was laundered here had a hole. THOUSANDS of dollars in shirts had to be replaced. Now that we don't go here? No more holes. It's completely their fault and they don't care. Take your business anywhere else. read more

Dry cleaning is done well, but it's expensive. There's no price list anywhere in the store, so be prepared to be surprised by the total if you dryclean in bulk. For me, It's 25% more expensive than other places. The website does have a price list. It's run entirely by teenagers, who come off as less than motivated. They don't count your items or put the total number of pieces in the computer or on your receipt. I've never had anything lost here, but good luck on your claim if it happens. Make them count your stuff and add it to the claim receipt. 4 stars strictly based on quality. read more

Stacy cleaners always follow through. My cloths are always cleaned and pressed nicely. They also do light seamstress work.

I was very satisfied at first and have gone there since they opened, but in the last ~4-5 months they started putting small holes in clothes, shrinking clothes, and breaking buttons. I really liked the courteous cashiers, but it's not worth it to have my clothes damaged. I don't know what happened that caused this sudden change. I guess I'll be looking for a new cleaner. read more

Extremely expensive and when things are destroyed they blame the mfr. Will never return!

I guess the cleaning was okay, but on my first visit, I asked to have 6 shirts laundered. They dry cleaned 3 and laundered the other 3. Apparently at random. Cost me about 15 bucks. I gave them one more try, with two pants and two shirts I had just bought - I wanted them pressed only and specifically requested that. They dry cleaned all four and charged me almost 15 bucks again. read more

I have been using this service for about the last year now. They are consistently friendly and helpful. My dry cleaning always looks great when in comes back. Any feedback that I have given them in the past they have put into the computer for future reference. Several months ago two of our shirts were torn in the laundry and they compensated us fully for their replacement. If I had one complaint it would be that I wish they issued more coupons to loyal customers. Overall, a great place to take your cleaning. read more

They have lost two Joseph A Bank shirts and two pairs of Buckle Black jeans. Dress pants have come back with pockets ripped as well. I kept using them because they are closest to my house but I'm done. Owners claimed we must be mistaken and offered no assistance to find our items. read more

Very poor customer service. I am assuming they have family helping to run this place. Young guy that works there needs to learn how to work with customers and provide good service. He is clueless Diamond cleaners get ready for more business. read more

Started to leave my clothes until they told me it was 4.00 per item! Wow....Thank goodness I asked the question. Thanks but no thanks.

I have gotten both my homecoming suit and an extremely expensive tommy hilfiger windbreaker professionally dry cleaned at this establishment and was treated well by the staff and my clothing came back in perfect condition. Will return for all my dry cleaning needs. read more

This is hands down my favorite dry cleaners in the metroplex! The staff here are very friendly and attentive to my needs. I come in about once a week and they're always fast AND affordable! I have gotten a few things altered here as well and they always do a phenomenal job for a great price! I haven't gone to another dry cleaners since I started coming here in December! read more

I love this dry cleaners, they always do a great job! Never have had a problem with any of my clothes. The high schoolers who work there are always so welcoming. 10/10 would recommend! read more

Please stay away from this cleaner. This has to be the worst cleaners in Allen TX. They lost four of my dress shirts (two of them were never worn they were dirty from my garment bag from traveling). I pleaded with the owner and his wife that I was missing four shirts and they looked at me like I was a crazy man and said go home and check your closet. 2 years later, 2 years later I get a call from the owner, saying I have 4 shirts that has not been picked up and wanted to know if they could send them to the Goodwill store. read more

My husband I used this dry cleaners for years with no bad experiences or issues. However, when the ownership changed my husband noticed that his dress shirts smelled as if they had not been cleaned. We continued to use Stacy Cleaners thinking it was a fluke, but the issue continued. They simply were not cleaning our clothes. They were pressing them and returning them to us as if a full cleaning had been performed. GO ELSEWHERE! We have since changed and had no further issues. read more

Under new management and terrible customer service. I have been coming here since 2010 and am pleased with the service until recently. I'll definitely stay away and bring my business to someone else. One STAR is already overrated for Charlie's at the Stacy location. read more

I love getting my dry cleaning done here! I come here often as I need clothes dry cleaned weekly. I can drop off clothes and Monday and have it delivered Tuesday! I believe delivery is also provided Fridays. The staff is very friendly and accommodating and the prices here are great. I highly recommend this place! read more

I've never had a bad experience here. I love this cleaners. There's a drive through. They are fast and efficient. They even sewed buttons on my shirt when I didn't even ask them to. Yes they are a little more expensive, but the convenience and service is worth it. I love this cleaners! read more

This review is specifically for the location at 1314 West McDermott Drive #190 (in the same shopping center as the Kroger). I have been a customer at Charlie's Dry Cleaning and Laundry for over three years. I was looking for a dry cleaner that was 1) affordable, and 2) responsible in how they impact the environment, and for the last three years, Charlie's has appeared to fulfill both those requirements. A month ago on a Sunday, I purchased a nice, fairly expensive half-zip pullover cashmere sweater from Banana Republic, which was white. I wore it only once (the same day I purchased it), but got some mild wine stains on both the left sleeve and and where the sleeve touched my left side. Charlie's has been able to remove such stains before on various types of clothes I've brought in over the years with 100% success. I didn't feel I had any reason to be worried this time either. When I brought it in the following Monday, I made sure to point it out to the customer service associate who assisted me, and he promptly made note of it. I returned the next day on Tuesday, and everything I dropped off the day before was ready, except for the sweater. When I inquired about the missing sweater, the associate stated he could not locate it. He inquired about the status of my sweater with his manager, Tom, who confirmed with me that it was still being "worked on." Okay, no big deal. He asked me to give him until tomorrow, and it would be ready. I returned on Wednesday. It was still not ready. I returned on Thursday...and it was still not ready. Finally, on Friday, I returned yet again, and when I was told the sweater was still not ready, I asked for Tom. Tom told me that, due to the nature of the stain (it being a wine stain), it was taking considerably more effort to remove it. This is not the first wine stain I've had them remove, nor was it the most severe, but I deferred to Tom's judgment on this. He asked me to give him until Monday of next week for it to be ready. I waited until Thursday, and it was FINALLY available. It was delivered to me, neatly folded and pressed on a hanger. I was happy for the saga and runaround to finally be over with. Without inspecting it any further, I went home. As soon as I got home, I removed the protective plastic bag from the sweater and tried to unzip the half-zipper so I could hang the sweater up and allow it to air out for a couple of hours, as I typically do with all my dry cleaned items. I noticed however that the pull tab of the zipper was broken, and not just in half; the entire tab was MISSING. On top of that, the slider was extraordinarily difficult to move up or down. After about two minutes of tugging on it gently and being wary of breaking it, I grew frustrated and ripped it down. From that point, I was able to see that the teeth of the zipper were not only completely rusted, but that the rust had stained both the tape width and the cashmere in the immediate surrounding areas. I was infuriated. I called the cleaners back, but Tom was unavailable on that day. I was instructed to call back on Friday, when Tom would be available. I called back while I was at work on Friday morning and explained the situation to Tom. I explained to him the following: * How I was disappointed that I was misquoted on the availability of my sweater several days in a row * How no one offered to simply call me when the sweater would be available instead of forcing me to come in every single day of the week * How poor the quality control at the cleaners was; how was it that a RUSTED and BROKEN zipper on a sweater that was VERY difficult to zip up in either direction was determined by someone to be presentable enough to pass off to the customer without anyone noticing? Someone clearly half-assed their job and tried to weasel their way out of consequence by not taking responsibility for this. Upon expressing all these concerns, Tom was monosyllabic and sounded dumbfounded at my dissatisfaction on the other end of the line. Initially, he did not appear to have much to say, but became increasingly agitated as I rattled off my long list of reasons for how annoyed and inconvenienced I felt. Then, at some point, he interrupted me to explain that the ENTIRE sweater had to be soaked in a bucket of water overnight (possibly for multiple nights in a row) before the stains would come out. I, of course, balked at this, because 1) there were only two stains, and the were on the sleeve and bottom opening of the sweater, and nowhere near the zipper, and 2), if the sweater HAD to be soaked, whose bright idea was it to dunk the ENTIRE sweater into the bucket? To me, this sounded like a very horrible, unnecessary, and thoughtless stain removal process, not to mention that whoever was directly responsible for this error clearly was negligent in his or her entire approach. When I mentioned the above counterpoints, Tom became very irritable and fired back with, "Well -- well, it's not OUR fault that YOU got w read more

I would stay away from this dry cleaners. They have the worst customer service I have experienced in a long time.

The location was just taken over by new ownership. DO NOT GIVE THEM YOUR BUSINESS. My husband's shirts were ruined by their cleaning solution and when I went in to talk to the owner about it, he yelled at me and threw the clothes at me saying it wasn't his fault. AWFUL AWFUL customer service and terrible quality. read more

They did a great job with preserving my wedding dress. Clearly I would trust them with any garment. Very professional and accommodating. Even called to tell me when it was expected to be ready and then of course when it was ready. We will be using them a lot! read more