This store has a bunch of outdated reviews that I think they're probably catching flak for. I was…read morein Mooresville today with my wife and in-laws and while they were doing their post-Christmas shopping, I decided it was time to upgrade my phone. I hit up Yelp to find the closest store and just sighed when I saw this one had two stars. I didn't want to put up with the non-sense but I was in a time-pinch if I was going to do this and make it back to the shops to pick up the family when they were done. So I decided to grit my teeth and just do it. What I experienced was not just much better than the reviews could have predicted, but I don't even get this level of service at the 4-Star rated store in my hometown. It went like this: - I walked in and asked about stock. I was assured they had the phone I wanted in stock. - I said I'll take it, and I want it on EIP. - Victor, the rockstar that handled my transaction grabbed the phone, looked up my account and drew the paperwork. He offered me the usuals, accessories, insurance etc. I declined accessories for the new phone but did tell him I wanted some for my old one since I planned to give it to someone. He showed me where the accessories were and went and copied my license (standard for EIP) - Victor rang me up and thoroughly, yet succinctly, explained the numbers. He then asked if I wanted to put the accessories I picked out on the EIP, I declined. - While we waited for the transaction to go through, we chit-chatted about my hometown, and he explained the SIM card switch. He totally understood that to me, opening the box is a part of the experience and didn't push me to set everything up right there in the store. - I paid, he shook my hand and told me to give him a call if something else came up. I mean, that's perfection. He laid out every option, described every benefit, and didn't take anything personally when I declined. He didn't treat me like I was just a walking dollar sign, and he also didn't just rush me out the door without making sure I had a chance to understand the add-ons T-Mobile offers. The entire process took less time than it's taken you to read this review. I don't know what kind of crap has gone down at this location in the past, but in the future this store will be the bar by which my hometown store is judged.

I switched from Verizon due to horrible customer service and my bill constantly raising from…read moreagreement quoted price. I switched to tmobil about 3 years ago. I was assured they had better coverage then verizon and that my area was 5G . However, the issues started early with mobile price jumping monthly bills and service is truely horrible. I moved from winston salem NC to the Charlotte NC area and was assured the service was 5G and worked great at my intended to move new address. I think dial up old school landline internet service is faster then trying to open a page on my device. Phone call service is really really bad. I keep getting messages that My device is not part of the network. Customer service has tried to fix these issues for three years. Only to once back part of their network, to still have horrible service and a day or two later be not part of their network again. They added satellite to my plan, it does not help much but does at least deliver texts for communication to the outside world. Lol service is horrible. Use a string and two cups, sound quality and connections wil work better. The T in T mobile must stand for throwing your money away