First and last time in this store. Poor customer service- It is clear that they are used to…read moretreating people of color with complete disrespect. After being followed around the store for the first 10 mins I tried to ignore the behavior and go try on the items I had picked out. While in the dressing room trying on about 7 or 8 items and changing I was repeatedly asked to give back the items that I did not want. I had not even made a decision-I was floored that in the middle of me trying on clothes-she wanted me to open the door and give her shirts/shorts back that I hadn't even made a decision about. I did not get to even finish trying on the clothes before giving up and putting my clothes back on. At no point did I feel welcomed or valued as a customer. She showed complete lack of respect for my privacy in the dressing room and basic courtesy. I am sure I am not the first person to be treated like this at this location but I do hope that I am the last. I went right next door to Banana Republic and had a wonderful experience. Please do not shop here -there are other locations that will treat their customers this way.

I typically don't review chain stores, but the customer service at The Buckle is above and beyond…read morefabulous! I visited this store a few times to purchase two pairs of jeans. The first visit, I was assisted by an amazing rep that helped me with jean selection, and fitting; she was so helpful, patient, and kind. The second visit I dropped off a pair of jeans for altering that I had shipped to my house. It was a different rep, but once again, there was the same patience and kindness. Fast forward month to today, I picked up the last pair of jeans I dropped off for alterations, and the rep was once again, nothing short of wonderful! I explained my jeans were probably long overdue to be picked up, but she went in back without hesitation, the rep reappeared with a smile and my jeans. I felt bad that it took me so long to get back to the store, but The Buckle treated me remarkably each visit. Now, here's the reason for four stars versus five. The jeans are very comfortable, but very trendy. I really need a "nice" pair of dark washed jeans, and The Buckle was unable to deliver. I know it's the current style, but I just need dark washed jeans without holes or bling.

I work 2 days a week when I actually have to dress up but I do like dressing up just for fun so I…read morecame in here to find some fun clothes and I walked in on a big sale. I love sales! I love clothes! They had some clearanced items that were for $4.99 and they were beautiful tops that I can wear either to work or during my random dress up days. They have a petite section where I found some nice-looking tops that fit me slightly better than the regular XS sizes. They also have some dresses and cute sweaters but I did not try any dresses on. I will definitely come back during the spring and summer to check out their selection as that is usually the time when I would wear more dresses. The associates were friendly and helpful and asked me if I needed help a time or two while in-store. During checkout, I was told that the clearance items I bought were final sale. I appreciated that little warning, just in case I change my mind about one of the items. The store is also fairly organized, considering they had tables of different sweaters that were on sale and shoppers constantly making a mess off of the stacks.

This is a large store full of beautiful clothes of all kinds: dresses, tops, pants, shorts, capris,…read moreevening wear, casual wear and everything in between. There were many clerks around to help. And there's a plentiful petite section. I looked at some prices, and they were darned enticing.

If you like bargain shopping and very patient, this is a great place to shop. You may have good…read moredays and find some cute items or maybe you'll leave with nothing. It is definitely worth looking. Great location, I'm a strip mall with other shopping and resturants with lots of parking. Just like other Ross locations, it's a nice size inside with lots of merchandise for youth, men, women and home items for a reasonable price. Staff is OK too.

New location. I decided to browse. Inventory was lacking. Looking for home decor, furniture, and…read morewall shelves , there was limited inventory if any available . Pricing varies. Unfortunately I didn't interact with staff . Store was well lit and open .

I stopped by Torrid to pick up an online order. The pants I ordered were originally priced at…read more$79.90, with discounts I paid only $26.22! Great value!! I looked around the store while the lady behind the counter went to retrieve my order. The clothes were neatly arranged and the store was clean. There were 3 ladies behind the counter, they were all pleasant and personable. I'll continue to come back to this store for great customer service, quality and prices.

Love love love the dressing rooms. They have fans!!! Who doesn't get all sticky and hot when…read moretrying on clothes? Torrid figured it out. Thank you!

It's my goto store for men's fashion as well a new trends. In Atlanta, Dallas and St Louis.read more

We will be taking my hard-earned money elsewhere…read more We have spent hundreds of dollars at this store over time, which makes this experience even more disappointing. Last year, I purchased a suit for my son that ended up being too big. The weekend before Easter, I brought it back in with the receipt and tags still attached to have it altered. I paid $50 to have the pants altered. Unfortunately, I didn't realize until Sunday morning, while getting my son ready for church, that I had accidentally left the suit jacket in the store. I the next day, but the store was closed for Easter Sunday. First thing Monday morning, I went back and spoke with the manager, Cari. She took my information, I noted the description of the jacket, and told me to give her a couple of days to look into it since it was right after the holiday. Days went by with no follow-up. When I called midweek, she said she hadn't seen it. I followed up again on Saturday, and at that point she told me "it's not looking good," but she would continue to check. I even suggested reviewing the cameras or speaking with the security guard who assisted me and handled my items when I first arrived. In the end, I was told the store is not responsible for "personal items left behind." This was not just any personal item, it was a brand new jacket purchased from that very store, never worn. I even brought my receipt and showed proof of purchase. To make matters worse, I was then told the suit didn't come with a jacket, which is simply not true. When I originally purchased it, there were plenty of matching jackets on the rack. I've worked in retail before, and this is not how situations like this are typically handled especially when there is clear proof of purchase and an opportunity to review what happened. Now I've paid for alterations on pants that are essentially useless without the jacket and the alteration cost more than the suit itself. This situation was handled poorly from start to finish, especially the lack of communication and follow-up. I will be returning all of my recent purchases and taking my business elsewhere.

I popped into the Michael Kors store at the outlets last night, very near to when they were getting…read moreready to close. As I walked in, the store was laid out so neatly and so I was able to find what I was looking for instantly. The sales associate, Quiana, was fantastic! She has such a sweet personality and was such a pleasure to do business with. She took the time to wrap up all of my items (I told her this was a gift) and made it look perfect. After she had gotten everything together, I realized I had a coupon code, she happily took the time to make sure I got to use it. So not only was the bag I bought perfect, but I got it at a discount too! Before I was ready to go, I realized that they had storage bags for purses, available for purchase. I asked her if it was ok to add that after she rang everything up and she happily took the time to grab it for me. She even went as far to re-wrap the purchase so we could use that storage bag. She was seriously the best! I hope the manager of the store sees this and acknowledges her!

Awesome place! My kids mother and I go to this location three times a year and the Chicago location…read more1-2 times a year! Amazing savings and adorable bags!

Very well organized store. They had a sale going on which was buy one get one, and 70% off on their…read moreclearance items. Fitting rooms were clean and free of clutter. They sell sizes 0-24. Helpful and friendly staff, although i don't like being asked every 2 seconds if i need anything. Felt as if I couldn't enjoy browsing.

Lake St. Louis location. Friendly staff, plenty of sales going on (yay) . Jeans, jackets, $12…read moregraphic shirts, clearance, 50% off bargains . Store clean and clear of clutter. After pay is available.

My old Merrill's were ready to be replaced so I hopped on over to the Merrill Outlet. They have a…read moregreat selection and get ready for this, associates that actually know what they're talking about. Dan and the tall bald guy with the tats couldn't have been friendlier or more helpful. The product makes you want to come back, their associates make you want to come back to this store. Well done!

I went in on impulse and walked out with 2 pairs of shoes. Buy one get one half off, but no…read morereturns. The staff member was nice and reminded me about the bogo deal when I was about to buy only one pair. Bogo sales are final, but he provided a gift receipt when I told him the shoes were for someone else who doesn't make it out there too often. The person loves the shoes, but due to a foot issue, they were a little tight on her, so she actually came to the store and moved up a size (and had to pivot to different colors) on her subsequent visit. I'm so glad the employee offered the gift receipt. Had he not, we'd be stuck with some shoes that couldn't be worn and we'd be reluctant to try the Merrell Outlet again. Now we're fans!