Doggone takes excellent care of your precious pets. I've been using them for five years and have…read morenever been disappointed. They treat the animals they are grooming and boarding as if they were their own.

"We took my dog to doggone grooming in St. Jacob today. My aunt and I were picking Bella up from…read morehere haircut that somehow took over 5 hours? And we were taking Tori to get her nails done. We walked in the door and the woman immediately started going off on my aunt and flipped her off. Her reasoning, my aunt hung up on her earlier that day. My aunt claims she didn't hang up on her so chances are it was on accident. She has a janky phone that doesn't even let her call certain numbers. Plus it's a smart phone and she's not very tech savvy. Anyways, she's going off on us and proceeds to grab Tori and start clipping her nails while going off on my aunt and continuing to flip her off. She wasn't paying attention to what she was doing and she was jerking Tori around and screaming at us about her "husband that can't sh*t". Tori gets nervous getting her nails done as it is. I was very calm throughout the whole incident whereas my aunt told her she was rude and walked out. Taking Tori with her. We didn't let her finish. She did one paw and half of one back and expected us to pay. When I expressed my feelings about her flipping my aunt off and told her we weren't paying, she told me I was being rude now. She threatened to call the cops on me! All I did was tell her even if we were being rude, we are her customers. It's life and sometimes we have to deal with it. I walked out and came back with a check. I only payed for the cut for Bella and she flipped me off when I was leaving. She's lucky she got the check for the cut. In total, she flipped us off 4 times while we were there, she jerked Tori so much that she yelped, and she left Tori bleeding everywhere. We immediately took Tori somewhere else to get her nails fixed and she was much calmer. I don't suggest going to Doggone Grooming for your pet care."

Jessica was amazing and friendly, also very reasonable. I will go back again. Would highly…read morerecommend.

I really like the groomer named Jessica. She did a great job on my miniature poodle. HIGHLY…read moreRECCOMEND.

Amazing on all levels! We do all our boarding and training with Lynsey and it has been nothing but…read moreoutstanding! ANY dog issue or concerns you have, Lynsey can help!! I can not even begin to describe the wonderful things she has done with my giant breed babies!

Lynsey is passionate about training, she is patient and knowledgeable. Gumbo and I are in her…read moreagility class and have learned so much valuable information. She makes it fun while teaching. I would recommend Lynsey and Infinite Pawsibilities for any of her classes or training. You will not be disappointed.

I was able to schedule a first appointment for our dog within days of making the call. She had a…read moremass on her leg that had popped up rather quickly. Dr. Amy Edgar and all the staff that interacted with Maida and myself were so very caring and compassionate. I also had a follow up call by Dr Edgar to check and see how Maida was doing. Just excellent care.

This place would be great if they respected your time. More times then not your going to be 20 to…read more30 min after your appointment time. If I have to pay a premium to take my pets here I should I least be seen in an appropriate amount of time.

It was great. Harper loved her. She made everything so easy. The best experience I have had with a…read morepet sitter

Dr. Joe is an excellent vet. He is patient, caring, and has a good sense of humor when treating my…read moreanimals. And, my dog loves him. I trust him completely with my pets.

Great Vet. Dr. Joe is very caring. We have taken all of our pets to Eagleridge and are completely…read moresatisfied!! we highly recommend Eagleridge Veterinary Clinic!

Carrie is so great! It took two of us to bathe him or clip nails. She does it like a WIZARD…read more Definite pet whisperer!

My ShihTzu loves it there! Cary is really good with our Ringo and he gets to play with kids when he…read moreis finished grooming. And I can get face trims between full grooms! Very reasonably priced too. No more Edwardsville!

Disorganized, dishonest about pricing, & nearly cost me my international flight!…read more I used Rosewood Pet Hospital and Dr. Rachel McPheters, DVM to handle my dog's paperwork for an international move to Thailand. I paid upfront $320 as an all-inclusive fee covering vaccinations, the USDA health certificate, and all associated paperwork. I confirmed this multiple times. What followed was months of disorganization that nearly derailed my entire trip. It took four attempts over three weeks to produce a usable vaccination letter. I provided the clinic with the full requirements from the Thai Department of Livestock Development upfront. Despite that, the first document was a patient chart printout with no letterhead, no signature, no microchip number -- and the second was sent as a smudged photo, not a proper scanned document [see attached]. Each subsequent version still had missing information. They had to revise the letter twice on the same day because they kept making mistakes. These delays compressed my Thai government approval window to just a few weeks before departure. The health exam was poorly coordinated. We scheduled the USDA exam about eight days before my flight -- tight, since the certificate is only valid for 10 days. On exam day, the staff member handling my case wasn't there. I waited 45 minutes for her to arrive. The USDA application still wasn't submitted until 3:00 PM the next day. Then came the surprise charges. After paying $320 for what was represented as all-inclusive, I was told at the final stage I owed an additional $130 for USDA processing and expedited shipping. They claimed there was "no way to know" these fees until submission -- these are standard, published fees. After 30 minutes of pushback, they waived half the processing fee but held firm on shipping. Then they selected UPS 2nd-day air instead of Next-day air, eliminating any reliable on-time delivery. I even tried promoting the shipping to Next-day air, but Rosewood was unreachable, and only they could promote the shipping label since they ordered it. The result was a near-disaster. Because my dog's transport required no more than two flight legs, I had to rent a car and drive from central Illinois to Chicago to catch my flight. The USDA certificate arrived just minutes before I had to leave -- I had to coordinate directly with UPS to intercept the delivery because the timeline was that razor-thin. I had to drive to UPS package hubs directly for "package interception" which is not a service they offer! The stress made me physically ill the morning of departure with a sore throat and cough that followed me through the entire trip to Thailand. None of this should have been my problem to solve. For context, the Thai Department of Livestock Development -- a foreign government agency -- was easier and more responsive to work with than this clinic. I would not trust Rosewood Pet Hospital with any time-sensitive or international paperwork. The experience was disorganized from start to finish, the pricing was misrepresented, and there was zero accountability of wrongdoing from these "professionals."

Dr Rachel is the most caring and helpful vet. She truly goes above and beyond to make sure you get…read morewhat you need.